Tourist choice of sustainable hot springs tourism under post-COVID-19 pandemic period: A case in Colorado

Hot springs tourism has increasingly attracted tourists who pursue wellness and harmony with the natural environment. This paper investigates how four sustainability-related attributes influence tourist choice and estimates their marginal willingness to pay for Colorado hot springs tourism under the post-COVID-19 pandemic period. A fractional factorial choice experiment design and conditional logit model were used to analyze the choice data of 303 retained respondents collected from the online surveys. The results show the importance of sustainability-related attributes on tourist choice and suggest the hot springs tourism sector improves destination sustainability to maintain market competitiveness under the post-COVID-19 pandemic period.     

A review of Delphi forecasting research in tourism

The Delphi technique is the most popular judgemental forecasting method in tourism studies, but theoretical and empirical developments in this area (especially for forecasting purposes) have been slow. This paper analyses published research on Delphi forecasting in tourism and hospitality, explores how the Delphi forecasting method has progressed over the past four decades in terms of topical areas, empirical applications, and issues of reliability and validity, and is thus expected to advance understanding of the Delphi technique, providing topical and methodological recommendations for researchers and industry practitioners for producing accurate forecasts. The literature concerning the qualitative and quantitative applications of Delphi forecasting in tourism is mainly divided into three research themes: event forecasting, forecasting tourism demand, and forecasting future trends/market conditions (the most popular application). Issues of accuracy, reliability, and validity, as well as a group of Delphi-specific characteristics, such as panel size, panel selection, consensus measures, and analysis of results, are summarized and discussed. This study also examines the accuracy of Delphi forecasts as well as exploring the role of the Delphi approach in integrating human judgement into quantitative forecasts.     

Application of the Delphi Technique to Rural Tourism Project Evaluation

This paper details the merit, challenges and shortcomings of the Delphi Technique as a means of obtaining data for a project aimed at formulating an evaluation framework for application in the development and management of rural tourism projects. Participation in the Delphi Survey was sought from expert panellists in both South Africa and Britain from four different stakeholder sectors of expertise – academics, the public sector, consultants and the operational sector. No single research method could have elicited the comprehensive information sought by this study. Whilst the Delphi Technique was considered the most effective means of soliciting group input and opinion forming by a panel of experts utilising a manageable method, it was unable to facilitate the in-depth discussion and enriched text required to gain a fuller understanding of significant and contentious issues.     

The development of environmental initiatives in tourism: responses from the London hotel sector

In tourism, natural resources and the physical environment are regarded as important assets to enhance the product. Practitioners in this multisectoral industry (including hotels) perceive the environment and its resources to be a crucial feature in attracting more tourists. Today, most sectors of industry face pressure to improve their environmental performance. Hotels as a component of tourism are no exception. Hotels can act to reduce their environmental impacts and, collectively, make a substantial contribution to improving the quality of the environment. A wide range of publications offer guidance and advice on the actions hoteliers may take to alter their practices and thus address environmental issues. Yet, to date, it is not clear how many hotels are applying these recommendations, nor which actions share this common goal. Equally, the lack of operationalisation in environmental principles, implicit within many codes of practice, is seeing the emergence of a gap between theory and practice in these matters. It is the nature of this gap that is explored. Additionally, an assessment is undertaken of what the tourism industry is doing to improve environmental performance, and a case study is presented based on a detailed survey of environmental management practices in 42 London hotels. Copyright © 1999 John Wiley & Sons, Ltd.     

From the traditional understanding of tourism destination to the smart tourism destination

The paper reviews the evolution of key tourism destination concepts, with the aim to emphasize the extent of changes that occurred in understanding the term ‘destination’ over the past decades. A special emphasis is placed on the concept of smart tourism destinations, since this is a recent concept that strongly relies on the systemic concept, and represents a completely different understanding of a destination, as opposed to the traditional concept. The digital revolution has led to the emergence of concept of smart destinations in which knowledge and information are accessible to all stakeholders, facilitating them to carry out continuous innovation of their activities, as much as possible. Without using digital technologies enabling adequate public–private–consumer collaboration, it is almost impossible nowadays to achieve successful market valorization of destinations’ geographical attributes.     

An evaluation of the potential to develop inbound Japanese tourism to Northeast Scotland using the Thomas Blake Glover connection

This research explores the strength of the potential niche market associated with the Japanese's connection to Thomas Blake Glover. The study involved research to ascertain whether there is sufficient demand in Japan to sustain a heritage attraction or trail built up around Blake Glover in Northeast Scotland, as a means to counteract the decline of primary sector industries in the area. More specifically, the research set out to identify strategies to optimise the Blake Glover connection as a resource for Northeast Scotland. The research also highlights issues of significance to the wider Scottish tourism product in terms of attempting to attract the Japanese market to Scotland. Copyright © 2009 John Wiley & Sons, Ltd.     

The influence of the environment on adventure tourism: from motivations to experiences

Inherent in most definitions of adventure tourism is the fact that it takes place in natural outdoor settings. Yet, the influence of this setting on the behaviour of adventure tourism consumers has yet to be adequately addressed. This study, therefore, investigates the relative strength and nature of environmental influences on adventure tourists in both motivations for participation and in the context of the experience. The results are based on questionnaires collected from 459 participants in adventure tourism activities along the southern coast of South Africa. They show that, although the majority of research on adventure tourism focuses on the ‘thrill’ involved, the environment is increasingly recognized as influential. The assessment of motivations, using a push and pull factor approach, demonstrates that the environment not only plays an important role in attracting adventure tourists towards specific destinations, but that they also seek out interactions with nature. In addition, participants suggested that the environment is an especially significant component of their experiences. The fact that the findings demonstrate the importance of the environment in both the motivations and experiences of adventure tourism participants, means that such an approach would make a definite contribution to discussions, planning, and policy linked to the adventure tourism industry.     

The relationship between business characteristics and ICT deployment in the rural tourism sector. The case of Spain

The deployment of information and communication technologies (ICT) is crucial for the competitiveness of rural tourism businesses. It is therefore important to know the relation between a firm's characteristics and ICT deployment. This study makes two hierarchical segmentations to predict the behaviour of these firms when deploying the Web and e‐mail. This work determines which characteristics are related to ICT deployment. Activity and category are the two characteristics that most effectively predict a firm's behaviour, whereas location and size are less effective. These results have implications for entrepreneurial behaviour and for public agents working in rural tourism. Copyright © 2009 John Wiley & Sons, Ltd.     

A study on the temporal dynamics of tourism demand in the Asia Pacific Region

Using the monthly statistics of tourists from four different origins (America, Europe, Asia and Oceania) among seven places in the Asia Pacific region for a period from January 1991 to December 2005, we investigate these 28 time series using the Holt‐Winters method, artificial neural network and numerical graphical plots. Interesting comparisons on level fluctuations, trends and seasonal patterns of the time series among the Asia Pacific region are explored. These findings enable us to understand more about the temporal aspect of tourism demand in the Asia Pacific region. In sum, this paper lays out the importance of understanding the trend and seasonality indices in details. Copyright © 2009 John Wiley & Sons, Ltd.     

Attitudes in the Danish tourism industry to the roles of business and government in sustainable tourism

The introduction of more sustainable forms of tourism in a country is likely to be the result of a combination of government regulations and other interventions and businesses making their own decisions in response to the market. This paper examines attitudes among senior managers in the Danish tourism industry to where prime responsibility lies for promoting sustainable tourism practices. The opinions of these senior industry managers are also reported on incentives and obstacles to the adoption of sustainable tourism practices, on external assistance that may encourage the introduction of these practices, and whether there should be more government regulations to encourage their adoption. Industry attitudes in Denmark to these issues are of particular interest because of the relative prominence of environmental issues in the country. Copyright © 2001 John Wiley & Sons, Ltd.     

Understanding tourists' itineraries in emerging rural tourism regions: the application of paper-based itinerary mapping methodology to a wine tourism region in Michigan

In recent years, many rural areas have turned to tourism as a way of reviving their communities. One challenge to such efforts is that community leaders in these areas often have limited experience with tourism and consequently lack the knowledge and resources to best facilitate sustainable tourism initiatives. Moreover, an influx of tourists to an area puts new demands on infrastructure. Information about tourists' itineraries can help communities to address new challenges that result from tourism, however using emerging technologies such as GPS and Internet-based map surveys can be expensive and require expertise many rural tourism planners do not have. Paper-based itinerary mapping methodology can be a cost effective way of providing local officials, tourism planners, and businesses with important information to inform decisions about how to invest limited resources. This study applies paper-based itinerary mapping to an emerging wine tourism area in a rural county in the US state of Michigan. Because it involves tourists travelling from place to place within a region, wine tourism is particularly well-suited for itinerary mapping. Results provide specific recommendations to local officials, tourism planners, and businesses. Moreover, the study offers an example to researchers interested in conducting studies that use paper-based itinerary mapping methodology.     

A case study in the evaluation of geotourism potential through geographic information systems: application in a geology-rich island tourism hotspot

The significant growth in geotourism across all continents over the past two decades has created a strong demand for more creative, robust and systematic approaches to assessing the geotourism potential of natural areas, for identifying suitable sites of geological interest and providing comprehensive frameworks for management. We investigate a range of spatial data-sets using remote sensing analysis tools as well as geographic information systems (GIS) to complement field-derived data and allow for comprehensive analysis of combined data-sets. Such an approach allowed the creation of a spatial geological data base which can be assessed against access and management criteria, including environmental factors and risks. We used the relatively data-rich example of Rottnest Island in the south-west region of Western Australia to demonstrate the opportunities for future geotourism project development.     

Anatomy of tourism crisis: explaining the effects on tourism of the UK foot and mouth disease epidemics of 1967–68 and 2001 with special reference to media portrayal

This paper studies the UK foot and mouth disease (FMD) epidemics of 1967–68 and 2001. It briefly analyses the characteristics of each outbreak of disease and the contrasts between them. The paper then assesses the effects on the UK tourism industry from both outbreaks and also focuses on the role of the media in its portrayal of the effects. Data are gleaned from secondary sources such as BBC archives of radio and television programmes, other media such as key newspapers, as well as specialist journals and government reports. The study concludes that the 1967–68 outbreak had only a limited actual effect on tourism (and an even more limited effect as perceived in the media), whereas the 2001 epidemic had a much larger effect — actual and as perceived in the media. It is suggested that there are many explanations for the differences, including the time of the year of the outbreaks, the spatial spread of the disease, the amount of countryside that was deemed to have restricted access and the growth in supply of rural tourism operators. The changed character of news reporting itself created some different effects — the media role in the 2001 crisis was not entirely passive. Indeed, the paper finally stresses that the role of the media is crucial in tackling any future such crisis — the media can be harnessed as a key element of tourism contingency planning. In this respect there is, indeed, much similarity between the 2001 FMD crisis and other current crises worldwide. Copyright © 2004 John Wiley & Sons, Ltd.     

Comparing the contributions of tourism and non-tourism exports to economic growth in Malaysia

An in-depth study using data from 1974 to 2013 is conducted to assess the role of exports in Malaysia's economic growth through the neoclassical growth model. Unlike previous studies, we segregate exports into four major components, namely tourism, electrical and electronic (E&E), palm oil and rubbers. By doing so, we are able to assess the relative contributions of tourism and non-tourism (i.e. E&E, palm oil and rubbers) exports to Malaysia's economic growth. To achieve the objective of this study, we perform the cointegration, Granger causality and the variance decomposition tests. Our findings suggest that only tourism, E&E and palm oil exports significantly influence economic growth in the long-run. Likewise, our Granger causality results also suggest that only tourism, E&E and palm oil exports Granger-cause economic growth. Thus, it supports the tourism-led growth, E&E export-led growth (ELG) and palm oil ELG hypotheses in Malaysia. With reference to the contributions to economic growth, the long-run estimation results and the results of generalized variance decomposition consistently suggest that tourism is relatively more important than the three non-tourism exports, especially in explaining the long-term economic growth of Malaysia.     

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored. Copyright © 2010 John Wiley & Sons, Ltd.     

Understanding the benefits of social tourism: Linking participation to subjective well‐being and quality of life

This paper aims to explore the relationship between well‐being, quality of life and holiday participation among low‐income families in the UK. There have been very studies that have examined quality of life (QOL) and subjective well‐being in relation to tourism and none that have attempted to apply measures to assess the benefits of holidays for those people who are generally excluded from participation. This is important in relation to social tourism because of the fundamental need to develop mechanisms to evaluate the impact of charitable funding for supporting low‐income families' participation in holidaymaking. This study evaluates the types of reasons given for financial assistance in applications to the Family Holiday Association including follow‐up research with a sample of successful applicants on the perceived benefits of the holiday, including questions on QOL factors. The findings are limited in scope but do indicate that increases in QOL were reported among low‐income families. The paper concludes by arguing that further research on adapted well‐being and QOL measures be applied to tourism consumption. Copyright © 2010 John Wiley & Sons, Ltd.     

Racism as an inhibitor to the organisational legitimacy of Indigenous tourism businesses in Australia

Indigenous policy in many countries including Australia is focused on enhancing the socio-economic situation of Indigenous peoples through the encouragement of sustainable business models, including tourism business. Arguably, however, there are too few examples of sustainable Indigenous tourism businesses. Several authors have acknowledged that racism and discrimination are inhibitors to the sustainable development of Indigenous tourism businesses. Others have suggested that racism and discrimination directly impact on the extent to which these businesses are seen and respected as ‘legitimate’; that is, Indigenous business operators need to establish themselves as legitimate businesspersons in order to operate effectively in the global marketplace. Organisational legitimacy provides a useful lens for considering racism and discrimination and the extent to which it influences the perceived legitimacy of Indigenous tourism businesses. Legitimacy theory focuses on whether the norms exhibited by an organisation are congruent with the most general norms of society. This conceptual paper explores issues of racism and discrimination in Australia and the associated implications for Indigenous tourism businesses. This discussion is situated within the broader theory of organisational legitimacy; a concept that is commonly applied in various fields of business management, yet is largely unexplored within the tourism literature.     

A multilevel Gini decomposition approach to measuring the geographic concentration of tourism

This research highlights findings from an application of a multilevel Gini decomposition method to measure the degree of spatial concentration of tourism markets in Australia. The overall level of spatial concentration in Australia is decomposed into two levels: inbound country and travel purpose. While travel purpose is an important factor associated with the concentration patterns of tourism, the nature of its impact differs significantly by country of origin. Due to the variation in market share and the market’s underlying dispersal characteristics, an increase in the share of one market may require a more than proportionate increase in the shares of several markets in order to counterbalance the spatial concentration pressures. Findings show that considering only one factor in the decomposition process can hide important offsetting influences of market segments on concentration and dispersion.     

The potential of management networks in the innovation and competitiveness of rural tourism: a case study on the Valle del Jerte (Spain)

Since the 1980s, rural tourism has witnessed a significant and generalised growth among the European Union members. However, from the perspective of business management, rural tourism suffers from several obstacles that complicates its competitiveness as a tourism product. By focusing on the Valle del Jerte (Extremadura, Spain) case study, this study analyses a rural tourism business network, from the social network analysis perspective, to critically discuss its potential as a structure that enhances competitiveness and innovation. The results demonstrate that these networking structures contribute towards the creation of a cohesive destination, whereby the sharing of resources enables innovative local responses to the global market challenges.     

Using principles of justice to assess the modal equity of regional transportation plans

While equity has been an important consideration for transportation planning agencies in the U.S. following the passage of Civil Rights Act of 1964 (Title VI specifically) and the subsequent Department of Transportation directives, there is little guidance on how to assess the distribution of benefits generated by transport investment programs. As a result, the distribution of these benefits has received relatively little attention in transportation planning, compared to transport-related burdens. Drawing on philosophies of social justice, we present an equity assessment of the distribution of accessibility in order to define the rate of “access poverty” among the population. We then apply this analysis to regional transportation plan scenarios from the San Francisco Bay Area, focusing on measures of differences between public transit and automobile access. The analysis shows that virtually all neighborhoods suffer from substantial gaps between car and public transport-based accessibility, but that the two proposed transportation investment programs reduce access poverty compared to the “no project” scenario. We also investigate how access and access poverty rates vary by demographic groups and map low-income communities within access impoverished areas, which could be the subject of further focused investments.