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1.
Seonjeong 《International Journal of Tourism Research》2015,17(4):409-416
Emphasizing the importance of attendees' consumption emotion, this study investigates the impact of festival attendees' consumption emotion on their psychological outcomes such as satisfaction, perceived quality of life and loyalty toward the festival. Structural equation modeling is used to test the dynamics of festival attendees' consumption behavior and its consequences. Results of this study indicate that festival attendees' emotional behavior has a positive relationship with their overall satisfaction, which is identified as a key predictor for their loyalty and quality of life. The study's theoretical contributions and practical implications are discussed in detail along with its limitations. Copyright © 2014 John Wiley & Sons, Ltd. 相似文献
2.
Adelaida Lillo-Bañuls 《旅游业当前问题》2013,16(4):361-375
This article analyses the interrelationship between educational mismatch, wages and job satisfaction in the Spanish tourism sector in the first years of the global economic crisis. It is shown that there is a much higher incidence of over-education among workers in the Spanish tourism sector than in the rest of the economy despite this sector recording lower educational levels. This study estimates two models to analyse the influence of the educational mismatch on wages and job satisfaction for workers in the tourism industry and for the Spanish economy as a whole. The first model shows that in the tourism sector, the wage penalty associated with over-education is approximately 10%. The second reveals that in the tourism sector the levels of satisfaction of over-educated workers are considerably lower than those corresponding to workers well assigned. With respect to the differences between tourism and the overall economy in both aspects, the wage penalty is substantially lower in the case of tourism industries and the effect of over-education on job satisfaction is very similar to that of the economy as a whole in a context where both wages and the private returns to education are considerably lower in the tourism sector. 相似文献
3.
The purpose of this paper is to examine the effect of manager mobbing behaviour on female employees’ quality of working life and overall quality of life. A mobbing behaviour may be a long-term hostile behaviour detected in employees at workplaces. A total of 373 female employees who work in five-star hotels in Turkey participated in this study. First, correlation analysis was performed between manager mobbing behaviour and female employees’ quality of working life, and overall quality of life. The results of the study revealed that there was a negative correlation between manager mobbing behaviour and female employees ‘quality of life. Second, the structural equation model was applied to analyse the relationship among these three constructs. The results of this analysis showed that managers’ mobbing behaviour has a significant negative effect on female employees ‘quality of working life and overall quality of life. In addition, employees’ quality of working life influences their overall quality of life. 相似文献
4.
《International Journal of Tourism Research》2018,20(3):388-399
The purpose of this research is to propose an index approach to study the impact of travel experience on tourists' satisfaction and the further impact on their sense of well‐being. Based on the latest development of tourist satisfaction research, that is, the tourist satisfaction indices, this innovative study further extends the two‐stage framework of tourist travel experiences to account for subjective well‐being and subsequently calculates a tourist well‐being index. A questionnaire with 496 respondents was used, which focused on four service sectors' tourist satisfaction indices. From this, a destination overall tourist satisfaction index and a tourist well‐being index were produced using the results of structural equation modelling. Some key findings include the higher the impact of the trip on tourist's sense of well‐being the higher the loyalty towards the destination. Different cultures had different results concerning the trip experiences (satisfaction) and the impact of the latter on their subjective well‐being. Group travellers also had a significantly more positive experience compared with solo travellers. A new innovative indices system capturing tourist satisfaction and its causes and outcomes, in particular its impact on tourist's subjective well‐being, was developed. This research therefore extends work done on the impact of tourist experience and quality of life/subjective well‐being. 相似文献
5.
The objective of this paper is twofold. First, to identify service quality dimensions related to airports. Second, to examine the effects of those dimensions on passenger's overall satisfaction with an airport together with variables related to passenger characteristics. Data from an extensive survey applied in a main Brazilian international airport were used. Exploratory factor analysis was applied to extract dimensions of airport service quality as perceived by the passengers. The effects on the overall satisfaction level were estimated using a probabilistic approach. Findings underline implications regarding the use of meaningful service dimensions instead of a large set of variables as predictors of passenger satisfaction. Moreover, the study stresses the need for considering how passenger characteristics may be related to different perceived levels of service quality. 相似文献
6.
The purpose of this study is to examine the airport service quality dimensions based on the ASQ survey and investigate the best predictor for overall satisfaction. The context of this study is the klia2 terminal passengers, which are predominantly users of the low-cost carriers at Kuala Lumpur International Airport. Secondary data obtained from the airport operator on the 2016 ASQ survey for the klia2 terminal was analysed using the PLS-SEM method. The grouping and impact of the thirty-three service quality elements from the ASQ survey were tested against the overall satisfaction element. The findings indicated that twenty-two out of the thirty-three elements were valid measures for the klia2 terminal users which forms the eight dimensions i.e. access, airport environment, airport facilities, arrival services, check-in, finding your way, passport and security. Airport environment was found as the best predictor in determining passengers’ overall satisfaction at klia2 terminal and should be given particular focus by the airport operator for continuous improvements. 相似文献
7.
Jose Wong Hung‐Che Wu Ching‐Chan Cheng 《International Journal of Tourism Research》2015,17(6):521-536
This study aims to examine the interrelationships among the festival quality dimensions, festival quality, emotion, festival image, festival satisfaction and festival loyalty. Analysis of data from 454 attendees in the 12th Macau Food Festival indicates that the proposed model fits the data. The result of this study will assist festival management in developing and implementing market‐orientated service strategies to increase quality and image, and enhance the emotion and satisfaction of attendees in order to attain their loyalty toward food festivals. Copyright © 2014 John Wiley & Sons, Ltd. 相似文献
8.
This study examines the impact of leisure activities on leisure domain and life domain satisfactions and subjective well-being (SWB) and explores the differences between genders in these associations, using data from 316 middle-aged adults. The results suggest that sports and travel & outdoor activities have the greatest impact on physiological, psychological, and relaxing satisfactions. Social activities are key ingredients in social, psychological, and physiological satisfactions as seen by men, whereas cultural activities and hobbies are important in women's psychological satisfaction. While relaxing and social satisfactions are important in men's SWB, psychological satisfaction is the most important factor in women's SWB. 相似文献
9.
Ricardo Pagán 《旅游业当前问题》2013,16(6):524-538
This study analyses the contribution of holiday trips to the life satisfaction (LS) of people with disabilities as compared to people without disabilities. Particular attention is paid to the effects of the intensity of taking part in holiday trips on LS. We are interested in testing two different hypotheses: (a) holiday trips increase individuals' LS and (b) the effects of holiday trips on LS are different for people without and with disabilities, being greater for this latter group. Using longitudinal data from the German Socio-Economic Panel, we estimate LS equations (running generalised least square random-effects models) for people without and with disabilities which include a set of variables measuring participation or not in holiday trips and its intensity. Although people with disabilities are less likely to participate in holiday trips than people without disabilities, the results indicate that people with disabilities obtain higher levels of LS than people without disabilities from their participation in holiday trips, especially when this participation is more intense. Policy-makers and the tourism industry must promote and facilitate full access and participation of people with disabilities in holiday trips by eliminating all barriers, understanding their differential needs and providing an inclusive leisure environment. 相似文献
10.
Bianca Biagi Maria Gabriela Ladu Marta Meleddu Vicente Royuela 《International Journal of Tourism Research》2020,22(2):168-181
The present work investigates the relationship between tourism presence and perceptions of the urban quality of life (UQoL) of resident populations. This is currently a hot topic, because in many European cities, residents have started to voice concerns about mass tourism. An ad hoc questionnaire was designed and submitted to the resident populations of two Mediterranean destinations. Following an integrative approach à la Sen, UQoL is analysed using the presence of services/amenities (capabilities) as well as their accessibility (functionings). Findings indicate that both presence and—mainly—accessibility of services/amenities matter for UQoL and that a negative effect from tourism prevails. 相似文献
11.
The hospitality industry is dominated by small- and medium-sized enterprises (SMEs).They are often led by entrepreneurs who face the challenge of simultaneously managing business decisions and their own wellbeing. The competitiveness of tourism destinations often depends on these entrepreneurs and therefore understanding their motivations and work patterns is critical. Research on individual wellbeing increasingly builds on the concept of quality of life (QoL). Hospitality and tourism literature so far predominantly focused on investigating QoL for tourists and residents, rather than for entrepreneurs’ QoL, even though being key stakeholders in the hospitality industry. Therefore, this study explores the factors influencing hospitality entrepreneurs’ quality of life (“HE-QoL”) and how these relate to business growth. Results of a 380 hospitality entrepreneurs’ survey identify six distinct factors of HE-QoL. Two groups of HE-QoL are identified with significant differences in fitness level activity, entrepreneurial competencies and business growth. Findings lead to recommendations to reduce stress to improve HE-QoL, and to develop entrepreneurial competencies, which help to cope with entrepreneurial challenges. Tourism destinations and politics can support hospitality entrepreneurs in these actions by creating conditions that foster social exchange in regional communities and trust in political and economic stability. 相似文献
12.
Assessment of transport quality of life as an alternative transport appraisal technique 总被引:1,自引:0,他引:1
Andrew Carse 《Journal of Transport Geography》2011,19(5):1037-1045
In the United Kingdom the New Approach to Transport Appraisal (NATA) is used to appraise the economic, environmental and social impacts of transport projects. This analytical tool has recently been updated, but still fails to fully evaluate individual’s experiences of transport. It is important to understand more about passengers current journey quality for an informed judgement on the impact of future schemes. This paper presents findings of a methodological tool that can appraise Transport quality of life (TQoL) on all modes of transport in one city. Quality of life (QoL) techniques were applied to the transport networks of Glasgow and Manchester to determine if this is a valuable alternative in transport appraisal. Effective assessment confirmed the validity of the method highlighting in both locations that fixed modes, particularly Light Rapid Transport, are providing a significantly better quality of life compared to the bus. 相似文献
13.
Veljko Marinkovi Vladimir Seni Milan Koci Sran api 《International Journal of Tourism Research》2013,15(2):184-196
Despite the rise of online travel booking services, it seems that traditional travel agencies remain an intractable part in the process of making travel arrangements for most travelers. Nevertheless, the question remains as to what triggers travelers' satisfaction with travel agencies. In order to explore this, we focused on Serbian travel agencies and researched the impact of the five individual SERVQUAL dimensions on travelers' satisfaction. Results revealed that four SERVQUAL dimensions (reliability, responsiveness, empathy and tangibility) had a significant influence on customer satisfaction. Copyright © 2011 John Wiley & Sons, Ltd. 相似文献
14.
Based on data obtained from frontline hotel employees in Northern Cyprus, this study investigated the effects of role stress and burnout on job performance. It was found that role ambiguity decreased job performance while role conflict enhanced job performance. The results indicated that diminished personal accomplishment exerted a significant negative influence on job performance whereas the rest of the burnout dimensions did not. The results further showed that both role conflict and ambiguity exacerbated emotional exhaustion and depersonalisation. Role ambiguity was found to have a significant positive relationship with diminished personal accomplishment whereas role conflict was not. Copyright © 2007 John Wiley & Sons, Ltd. 相似文献
15.
This research focuses on passenger's perception of transit performance with an emphasis on the variability between operators and the policy implications of such differences. Two statistical methods (factor analysis and ordered logit modeling) have been used to assess the quality implications of the variability of the users’ perceived satisfaction across operators. A market segmentation analysis (between male and female respondents) provides further insight into the differences among groups of the population. Five transit systems in the two major conurbations in Greece, Athens and Thessaloniki, have been examined. The analysis demonstrated that a well-coordinated transportation environment should be the primary aim of the policy makers in Athens, followed by other quality attributes such as service frequency and accessibility. In Thessaloniki, the sole transit operator should include in its policy plans immediate corrective measures addressing the service frequency, waiting time and vehicle cleanliness attributes. 相似文献
16.
Heather Hartwell Cheryl Willis Stephen Page Adele Ladkin Ann Hemingway 《旅游业当前问题》2018,21(16):1830-1892
A proliferation of research in recent years has revealed a myriad of relationships between tourism and the concept of wellbeing. These include health benefits of visiting tourist destinations, a product focus on wellness and maintaining good health. Broader interpretations emphasize the complex ways in which tourism can influence the emotional, psychological, cognitive and spiritual dimensions of wellbeing, both for tourists and for destination communities. This study reflects an emerging paradigm shift that incorporates a deeper appreciation of the benefits derived at the destination level from a focus on health and wellbeing. The study highlights three key perspectives, namely the tourist, the destination community and the destination itself. The study concludes that research in this area is critical to the future development, management and marketing of sustainable and competitive destinations with the wellbeing of tourists, their destination host communities, and the overall destination experience, critical to their ultimate success. 相似文献
17.
This paper develops an integrative model that includes the dimensions of destination brand equity (i.e. awareness, image, quality and loyalty), as well as a key behavioural variable that is tourist satisfaction. In particular, our paper aims to contribute to the literature: (1) by examining the relationships between the dimensions of destination brand equity, which is not a deeply investigated issue so far; and (2) by adding tourist satisfaction, a key concept in loyalty formation, to the variables usually considered in destination brand equity models. The model was tested in two samples, national and international tourists visiting a destination in Spain, in order to also explore the role of the geographical and cultural distance between tourist and destination. Our results from a multi-group analysis indicate: (1) a robust link between “quality-satisfaction-loyalty” in both samples of tourists; (2) a chain of effects among awareness, image (separately considering the cognitive and affective dimensions) and perceived quality, although with the presence of some significant difference between both samples of tourists; and (3) a positive influence of cognitive image on affective image in both cases. 相似文献
18.
学习借鉴风险管理理念和理论,运用质量管理的方式和方法,是防范、化解铁路客站安全风险的有效途径。总结铁路客站建设取得的成绩,分析目前铁路客站建设面临的安全形势,运用风险管理理论,从强化客站安全风险意识、加强客站安全风险管理、抓好客站问题整改、健全客站安全责任落实四个方面阐述聚焦安全、提升品质、深入推进铁路客站科学发展的理念。 相似文献
19.
Customer loyalty is a source of competitive advantage and an important intangible asset to any organisations, but empirical evidence from China's airline market regarding the determinants of passenger satisfaction and loyalty is lacking. This paper investigates the service quality of four major airlines in China's domestic market and explores the links between their service quality and customer satisfaction, as well as the conditions under which airlines can retain existing passengers. In line with previous studies, service quality variables are significant factors influencing customer satisfaction levels. However, satisfactory service was not found to result in higher customer loyalty among business travellers. In comparison to Hainan Airlines, passengers who travelled with Air China, China Southern and China Eastern were more likely to switch to an alternate carrier, indicating lower levels of brand loyalty. In addition, the frequent flyer programs (FFPs) have been largely a failure for the four major airlines in terms of increasing customer loyalty, as revealed in this study. It is necessary to draw distinctions between business and leisure travellers when studying the determinants of customer satisfaction and customer loyalty. Ticket pricing had a positive and significant effect on passengers' overall satisfaction and in turn strengthened customer loyalty among leisure travellers, but achieved no impact on the satisfaction and loyalty of business passengers. Some demographic variables such as gender, income and education are statistically significant for one group of passengers but not for another in the probit models estimated. It is suggested that different marketing strategies may be used to target different market segments to improve customer loyalty. 相似文献
20.
Pilot retention has been a significant concern for airlines that find it difficult to recruit and maintain pilots who are classified as high skilled employees. The aim of this research is to determine the factors that influence pilot retention and investigate if these factors differ based on gender, age and level of commercial flying experience of pilots. A mixed methods approach was used. Quantitative information was collected via an online survey sent to 394 Ryanair pilots. Nine in-depth expert interviews were conducted. The pilots ranked, in order of importance, a number of retention-influencing factors spanning seven areas, identified with the help of interviewees and secondary research. The results of the survey indicate that the most important retention influencing factors are being based at home, working a fixed roster pattern for a financially stable airline, being paid a competitive salary and having job security. This research provides qualitative evidence that airlines can use to develop or update their financial and non-financial benefits packages and where necessary, amend work practices and maximise pilot motivation to stay. 相似文献