Service,investment, and risk management performance in commercial banks

This article characterizes the production process of commercial banks as three components: service activities, investment-related activities, and risk management activities, and assesses performance for these components, including service efficiency, investment efficiency, and risk management efficiency. With data from 36 Taiwanese commercial banks in the fiscal year 2009, we demonstrated how all the efficiency indices can be estimated. The major empirical findings are that the correlation coefficients between each pair of efficiency indices are positive, so the banks that make an effort in one activity for efficiency improvement could also inspire other activities to improve performance. The non-performing loan ratio can adversely influence efficiency. The establishment of financial holding companies can push the Taiwanese banking system to be more efficient than the privatization reform.     

大银行信贷与中小企业融资的适配性问题研究

传统意义上,人们认为大银行信贷不适合中小企业融资,文章研究认为大银行是否适合中小企业,要考虑两个关键问题：首先是企业本身处于哪个阶段,由于风险和收益的影响,大银行不适合向初创期和衰退期的企业放贷,而处于成长期或成熟期且具有发展潜力的企业应该成为银行的主要服务对象;其次是银企之间的信息不对称,阻碍了大银行向中小企业贷款。在中小企业信用系统不健全,银行欠缺高效的贷款技术之前,大银行不适合直接面向中小企业贷款,而应该借助信息中介,例如民间金融、中小银行、电子商务平台等,才能提高银行的贷款效率,缓解中小企业融资难和融资贵的问题。     

Dynamics of intellectual capitals and bank efficiency in India

This article attempts to examine the impact of intellectual capitals and its sub-components on the bank’s efficiency parameters for 38 listed Indian banks within multivariate panel data framework during the period from 2004–2005 to 2015–2016. The study uses the non-parametric Data Envelopment Analysis approach to estimate technical, pure technical and scale efficiency in the first stage, followed by computing Value Added Intellectual Capital and Modified Value Added Intellectual Capital as an indicator for intellectual capital performance. Finally, Tobit regression results suggest that intellectual capitals have statistically significant and positive but very low impact on all the three efficiency scores. At the sub-component level, only human capital efficiency has a significant impact with low value on the all three efficiency measures. Bank size and leverage are also found to be significant drivers of bank efficiency as well. Thus, the study’s findings support higher investment in intellectual capitals in order to further improve the banking efficiency and value creation in India by adopting appropriate policy by management for proper input allocations, particularly human capital and capital employed in coming years.     

The impact of mergers in banking : Evidence from a nationwide sample of federally chartered banks

Spurred by deregulation, cost, and risk factors, commercial bank mergers have accelerated sharply in recent years. Many banks appear to be positioning themselves for the advent of interstate banking through holding company or reciprocal branching arrangements. Yet, the performance effects of mergers among operating U.S. banks (as opposed to holding company acquisitions) have been examined both infrequently and inconclusively. This study focuses upon the characteristics and performance effects of national bank mergers occurring during the 1970–1980 period. Acquiring national banks were found to have lower operating efficiency and productivity than nonmerging banks and their profitability did not increase following the mergers, but credit availability, productivity, loan losses, deposit service charges, and interest-rate risk did rise. Frequency of merger activity did not significantly influence bank profitability or growth, but did augment stockholder risks and increase business and real-estate credit. In the aggregate, national bank mergers appeared to result neither in significant service benefits nor in significant service costs to the public.Spurred by deregulation of the industry, rising cost pressures, and increased operating risk, merger transactions among U.S. banks have soared in recent years. During the 1982–1986 period, for example, banking led all other industries in the number of consummated mergers and consistently was among the ten leading U.S. industries in the estimated market value of merger agreements. Moreover, the recent upsurge in reciprocal interstate banking agreements and proposals for fully legalized interstate banking hold out the prospect for a further acceleration in bank merger transactions in the years ahead. In view of the fact that legislation in more than 30 states now permits some form of interstate banking by merger or de novo entry and a June 1985 ruling of the U.S. Supreme Court has legitimized regional banking compacts, the public and private impact of bank mergers becomes of much greater importance as a research focus.Despite the magnitude of recent bank merger transactions and their implications for the public, the research literature in this area is surprisingly meager and often contradictory. This article is an attempt to focus more sharply on recent research findings, provide additional evidence concerning the effects of mergers on the financial performance of banks, and assess their impact on the public's interest in an adequate supply of financial services.     

Corporate environmental responsibility and bank loans

Drawing on both qualitative analyses of banks' sustainability reports and quantitative analyses of 11,538 bank loans from 1993 to 2018, we explore interactions between corporate environmental responsibility (CER) and bank loan contracting. We find CER dominates how corporate social responsibility (CSR) affects bank loans. We propose a two-way relationship between CER and bank loans. Firms with strong CER performance receive cheaper bank loans due to banks' environmental risk management efforts. These banks provide services to corporate borrowers that have a positive influence on borrowers' ongoing environmental performance.     

我国商业银行碳金融业务研究

＂碳金融＂是指服务于限制温室气体排放的相关金融活动。我国商业银行开展碳金融业务可以促进经济健康发展,推进商业银行经营战略转型并使其收入结构优化,培养商业银行良好的社会信誉。开展碳金融业务应健全碳金融交易法律法规,完善政策制度建设,制定操作性强的碳金融实施细则;培养碳金融业务方面的人才;加大银行对低碳项目的资金支持力度;增强我国商业银行碳交易中间业务创新能力;加强碳金融风险识别与防范。     

Nigerian Banks-Quality of Services

Abstract

The qualitative characteristics of the service are becoming increasingly important. Quality improvements can lead to increased revenues and decreased costs as a result of increased customer loyalty and the cross-selling of bank products, as loyal customers spend more with chosen banks, attract lower administration costs and are more profitable. The objective of this research is to identify customers' expectations and perceptions of bank service quality to determine the service quality level. It also aims to determine key factors in selecting a particular bank. The findings of the research suggest that the key factors in selecting a particular bank are credibility, location and range of services. The majority of respondents are dissatisfied with the quality of services provided by banks in Nigeria. The research has indicated that complicated procedures and forms, queuing time, lack of individual approach and absence of new technology are some of the factors which create dissatisfaction and lack of co-operation between firms and banks. Interestingly these results are similar to customers in developed countries as indicated by similar studies in developed countries.     

The behavioural sequence of the financial services industry in Taiwan: Service quality,relationship quality and behavioural loyalty

This study develops and empirically tests a model for examination of the relations among service quality scales, relationship bonding tactics, customer satisfaction, trust and commitment, and customer behavioural loyalty in a relationship marketing system. This paper aims to test the relationship between perceived service quality satisfaction and relationship intentions, or, in other words, whether or not consumers will consider building long-term relationships with service providers on the basis of a single instance of perceived service quality. Based on three groups of samples from XYZ bank, one of the most famous banks providing merchant banking services in Taiwan, the findings suggest that financial products with different product attributes need different kinds and levels of service and relationship investment. The findings also suggest that there does exist a positive relationship between service quality satisfaction and perceived relationship investment.     

Exploring manager’s perspective of service quality strategies in Malaysian Banking Industry

In service industry, the subject of service quality remains crucial as business strive to maintain a comparative advantage in the marketplace. In aftermath of globalization, the operating environment for banking industry has become more dynamic and competitive. Banks have evolved to become diversified financial providers instead of traditional banking-only service providers. With bank placing emphasis on a mutually beneficial bank–customer relationship, customer loyalty must be pursued through repeat purchases. Central to achieving this is often the quality of services offered by the bank should satisfy the customer’s needs. This article attempts to identify any service gaps in Malaysian banking industry and to recommend effective strategies to close these service gaps from bank mangers’ and executives perspectives based on GAPs Model of Service Quality (GAPs Model). Using qualitative data collected from interviews with 30 bank managers and executives, this article provides effectives strategies to close each of the gaps in GAPs Model. It is hoped that the empirical evidences and recommendations provided in this article shed some light to management of banks to improve upon their customer service quality in order to benefit from customer satisfaction, customer loyalty and other behavioural outcomes which will lead to greater competitive advantage and profitability to the banks concerned.     

价值链视角下城市商业银行战略成本管理研究

城市商业银行异军突起,成为银行业发展最快的新生力量。为寻求长远发展,城市商业银行应进行战略成本管理。由于价值链分析是战略成本管理的核心,城市商业银行价值链中的战略环节包括研究开发、市场营销和客户服务环节,所以战略成本管理应围绕服务中小企业、实施金融产品差异化、开发战略联盟和发展网络银行四个方面进行。     

经济多元化对澳门地区商业银行风险及绩效的影响

随着“一带一路”倡议的实施和粤港澳大湾区的建设,澳门经济多元化发展迎来了新的机遇。本文利用2012—2018年的澳门宏观经济数据和银行层面数据,探讨了经济多元化对银行破产风险及经营绩效的影响。结果表明,在现阶段随着澳门经济多元化水平的提升,澳门商业银行破产风险也随之上升,并且经济多元化也导致了澳门商业银行的经营绩效下滑。基于研究结论,我们为澳门经济多元化背景下的银行管理和政策制定提出了几点建议,以资参考。     

信贷资金融资服务效率与融资服务功能--基于中小企业的问卷调查

以6地区339家企业的问卷调查数据为基础对政策性银行贷款、商业性银行贷款、民间信贷三种资金为中小企业融资服务的效率进行实证考察,结果显示：三种资金对中小企业发展起正向促进作用,政策性资金和民间信贷资金融资服务效率高于商业性银行资金;三种资金投向具有规模企业偏好,与扶持小微企业发展的实践相矛盾;三种信贷资金行业服务效率差异明显,政策性资金对高新技术类企业融资服务效率高;民间信贷资金融资服务对象定位不明确,影响了其为中小企业服务的综合效率,亟需政策的规范和引导;在中小企业融资服务体系中三种资金具有联动效应。这些结论为合理界定三种信贷资金在中小企业融资服务体系中的服务功能和服务区间提供了依据。     

Efficiency and capital adequacy in Taiwan banking: BCC and super-DEA estimation

In this study the researchers adopt two DEA methods – Banker-Charnes-Cooper and Super Efficiency – to investigate whether a bank's technical efficiency is significantly different when capital adequacy (risk) is specified compared with when capital adequacy (risk) is not specified. The information is obtained from 46 Taiwanese banks for the period 2000 to 2002. The Malmquist total factor productivity (TFP) index is employed to measure the impact of productivity change on the panel data. The empirical results from the DEA approach are summarized as follows: (1) Capital adequacy is proven to be an influential factor in evaluating the efficiency of banks. (2) The average efficiency scores of banks with high capital adequacy (>8%) are significantly higher than those of banks with lower capital adequacy (<8%). (3) The efficiency scores of banks with high risk capital requirement (above the average) are higher than those of banks with lower risk capital requirement (under the average). (4) Banks with both high capital adequacy and high risk capital requirement are superior in performance than all the other banks, while banks with both low capital adequacy and low-risk capital requirement performance are the worst by contrast. (5) Based on the Malmquist total TFP index, we find that bank productivity has not increased.     

Service capabilities and customer relationship management: an investigation of the banks in Taiwan

This study seeks to explain the influence of several individual service capabilities and their interactions on customer relationship management (CRM) performance in the banking industry. Two samples are analysed (bank staff and bank customers) and an empirical study is carried out using a multiple interaction regression approach. The findings show the main effect of human resources, information knowledge and marketing knowledge, and their interactions (the dyadic and conjoint service capabilities) on the effectiveness of CRM performance. The interactions are compared with the main effects, taking an overall view of capability–performance linkage. The main conclusions suggest that the latter are far more important. These findings provide important information for banks, which need to build successful long-term CRM associations with their customers, to adapt in today's dynamic environment.     

Efficiency of service delivery systems in large commercial banks

This article provides novel empirical evidence on the cross-sectional variation of the productive efficiency of large banks relative to their service delivery systems. The analysis is conducted using data drawn from a sample of 118 large U.S. commercial banks for the years 1989 through 1991. The analysis reveals that centralized service delivery systems increase bank costs significantly. In no case was it found that centralized service delivery systems reduce costs, as is often envisioned by proponents of centralization. It is also found that centralized back-office operations tend to reduce costs significantly and are consistent with the existence of scale economies in bank back-office operations. © 1995 John Wiley & Sons, Inc.     

An Empirical Analysis of Bank Mergers and Cost Efficiency in Taiwan

This study compiled input and output panel data of 46 commercial banks in Taiwan during the period from 1997 to 1999 and used the two-stage method to evaluate the effects of bank mergers on bank efficiency. Generally speaking, a bank’s cost efficiency would be improved if the bank mergers happened between banks with different culture backgrounds. On the other hand, if the mergers happened between homogeneous banks, there would be little financial innovation and the cost efficiency would be unsubstantially improved. Another finding is that small banks have superior performance than larger banks in Taiwan. Also, efficiency would seem to dictate against merger mania.     

How managers in the financial services industry ensure financial performance

With the wide prevalence of the balanced scorecard, this study develops and empirically tests a model examining the relations between the customer perspective (relationship bonding tactics, perceived relationship investment, customer satisfaction, trust, commitment and customer behavioural loyalty) and the financial perspective (financial performance). A cross-departmental study in the financial services industry was conducted based on three consumer samples (department of Loans, Deposits, and Credit Cards) drawn from XYZ bank, one of the most famous banks providing merchant banking services in Taiwan. The results show that the customer perspective does have positively significant effects on financial performance, as proposed by the BSC (Balanced Scorecard) and SPC (Service Profit Chain). In addition, the findings suggest that customers purchase financial services according to their perceived relationship to investment retailers, with corresponding bonding tactics, which results in different levels of customer satisfaction and behavioural sequences, and is important in reinforcing customers' trust, commitment, repurchase intentions and corporate financial performance.     

Benchmarking Indian banks using DEA in post-reform period: a progressive time-weighted mean approach

The ranking of banks based on single period data could mislead the management as well as customers, as many one-time influences may wrongly portray banks with lasting strategy. This study uses data envelopment analysis (DEA) models to rank Indian banks based on their performance over 13 years of post-reform period by using the progressive time-weighted means of variable benchmarking super-efficiency scores. Furthermore, the relative performances of these banks are evaluated against the ‘best practice’ bank by using the fixed benchmarking DEA model. The results show no statistical evidence of dominance of either public sector banks over private sector banks or vice-versa when their efficiencies are evaluated with the common frontier. However, the variations in efficiency across the public sector banks are comparatively less as compared with private sector banks. The efficiency based on the ownership frontier further supports our argument that the public sector banks are relatively more consistent in their performance over the years as well as across the banks. The results show a huge difference in the ranking of some of the banks when the usual method of ranking is compared with progressive time-weighted mean approach, where the performance of the banks over the years is taken into account.     

Transaction services and SME internationalization: The effect of home and host country bank relationships on international investment and growth

Building on the argument put forward by North and Wallis (1994) that the transaction sector enables economic growth by lowering the costs of transacting, we investigate how internationalizing firms’ host and home country bank relationships affect their international specific investments and growth. Banks provide payment, liquidity, and risk management services, which are essential to international business relationships, yet little is known about how banks affect international business relationships. In a sample of 255 small and medium-sized enterprises (SMEs), we find that host and home country bank relationships affect the dependent variables differently. We contribute to the literature by explicating the role and effects of banks in international business relationships. Our findings have implications for understanding transaction services in international business as well as the choices made by their customers.     

基于COPULA-EVT的利率衍生品风险管理

监管层提出对＂系统重要性银行＂和＂非系统重要性银行＂进行分类管理的思路,表明在强化宏观审慎监管过程中,微观个体宏观审慎经营行为仍然起着重要的作用。新巴塞尔协议对于银行信用风险的监控和计量有了更加严格的规定,然而对于涉及到衍生品的市场风险只是强调银行要根据自身的交易业务进行合理评估,这样便使得衍生品的市场风险成为了银行整体风险中最不稳定的因素。本文基于极值分布、Copula连接函数和蒙特卡洛模拟理论,获得商业银行包括利率期货、利率期权、利率互换在内的单个利率衍生品的风险度量指标,如VaR,CVaR,EVA,RAROC,EC,并得到衍生品组合的风险度量指标,这些指标可以帮助商业银行更加清晰地了解自身的潜在风险。同时,商业银行在给定风险容忍度VaR下能得到各种衍生产品的最优配置,从而为银行的投资决策提供参考。