基于智慧物流体系的全渠道零售演进路径分析

零售企业从单渠道、多渠道、跨渠道逐渐优化为全渠道零售模式,在此环境中,企业优化全渠道零售演进路径,能够增加消费者的认可度、提升零售企业经济效益.结合智慧物流体系优势,提出基于智慧物流体系的全渠道零售演进路径优化方法,旨在全渠道零售商在全渠道零售过程中实现名誉、利益双丰收.该方法主要在基于全渠道零售的智慧物流体系中,使用...     

O2O背景下全渠道新零售模式供应链探析

文章从全渠道新零售的概念及其发展出发，研究O2O背景下全渠道新零售供应链的变革，指出O2O背景下全渠道新零售供应链的机遇与挑战，并从消费者、零售企业、物流企业及其他供应链成员的各个层面对O2O背景下全渠道新零售模式供应链的应用进行展望。     

我国零售业全渠道营销模式探索

近年来,传统零售业持续低迷,零售业的传统渠道营销模式与消费者随时随地的购物需求的矛盾更加凸显,亟须零售企业进一步拓宽营销渠道。因此对全营销渠道模式的探讨尤为重要。文章基于对“新零售”和“全渠道营销”内涵与特征的梳理,厘清了两者的关系,并构建了零售业全渠道营销模式,最后为其实施提出保障措施,以期推动零售企业的创新性发展。     

零售革命时代企业全渠道整合营销模型与策略研究

信息技术高速发展,涌现出各种新兴渠道,消费者购物、获取信息渠道日渐多元化,迫使传统零售企业争相变革以满足全渠道消费群的需要,全渠道整合营销理论的研究势在必行。本文根据整合营销的战略思想,以营销管理、消费者购买决策过程为理论基础,创新了整合营销模型,提出了全渠道整合营销模型各关键环节的一些思考和策略,期望对全渠道整合营销理论的创新及发展有点贡献。     

零售商双渠道模式与全渠道模式的对比分析 ——基于消费者渠道偏好

高新技术的发展,带动传统零售行业的快速转型,零售业态由传统的线下渠道拓展出线上渠道,零售商逐渐融合多渠道零售.随着零售渠道的不断融合,全渠道零售应运而生,在全渠道零售的发展过程中,市场需求引导零售商不断探索新的渠道融合模式,无论何种模式,消费者都扮演着重要的角色.为探究消费者偏好对全渠道零售模式的影响,构建双渠道零售模...     

影响消费者购买渠道选择的多因素心理分析

消费者在新兴的多渠道营销环境下表现出的是更加复杂的购买行为。从消费者心理角度出发,重点分析了纯经济性目标、消费体验目标、追求角色满足感的目标、社会交往目标如何影响消费者在购买过程中对于渠道的选择。希望能够有助于企业更好地理解消费者渠道选择行为背后的心理意义,从而更有效地制定和实施多渠道营销策略。     

卷烟市场零售渠道的整合战略

零售渠道是现代商业流通中最终把商品和服务销售给终端消费者．并实现物流、现金流、信息流等营销流周转的重要系统。烟草行业如何改善老渠道和创立新渠道是企业渠道战略、营销战略实施中的一个关键问题。上海烟草网建的三个时期．也是上海烟草零售渠道发展的三个时期。第一阶段从95年10月至98年第一轮流通改革，初步建立上海卷烟零售渠道．是”跑马圈地”的初级阶段。第二阶段从99年到2003年．实现零售渠道的合理布局，实施市场与客户细分策略．建立标准化程序化、信息化的服务手段．是对零售渠道精耕细作的阶段。     

全渠道零售和智能零售融合的规律与内在机制研究

在全渠道零售快速发展、智能零售走出萌芽期并与全渠道零售革命交织在一起的环境下,亟须研究智能零售与全渠道零售融合的规律与内在机制问题。本文通过阐述全渠道零售和智能零售发展背景、辩证分析了全渠道零售和智能零售融合的必要性,根据全渠道零售和智能零售在智能感知、认知方面的融合现状,得出未来随着融合的深入,以消费者为中心的本位价值将进一步强化、智慧物流生态圈的发展将进一步推进、数据共享与数据安全之间的矛盾将会越来越突出的结论,仅供参考。     

关于苏宁探路全渠道零售物流的思考

全渠道零售物流是影响消费体验的关键要素，但由于全渠道零售商业模式尚处于摸索阶段，因此，全渠道零售物流发展面临着许多现实难题。本文结合苏宁云商全渠道零售物流的实践经验，通过对全渠道零售物流系统进行分析，得出了一些关于全渠道零售物流建设意见，从而为全渠道零售物流发展提供一定借鉴。     

“新零售”的理论架构与研究范式北大核心CSSCI

"新零售"是倡导有关企业做到线上、线下与移动渠道相结合,以三者合力促进价格消费向价值消费全面转型,以大数据和人工智能等"新技术"驱动零售业态与供应链重构,以互联网思维促进实体零售转型升级,以"新物流"为支撑提高流通效率和服务水平。由传统零售向"新零售"业态演进的内生逻辑和关键路径,一是"全渠道"的延展,即传统零售+新渠道丰富客户消费场景;二是"新零售之轮"的驱动,即传统零售+新技术促成业态更新。"全渠道"的核心要义是打破原有的仅仅依靠线下渠道的模式,借助线上和移动渠道延伸和拓展零售企业营销渠道,借此解除线下渠道在时间、空间和价格优势等方面的限制。"新零售之轮"给"新零售"提供了内在的技术支撑,技术的更新使企业获得了更好的客户体验、满意度和忠诚度。"新零售"之新,不仅是勇于求变的企业心态,更是不断创新的商业模式,需要新的要素与之匹配,如新技术、新物流、新的企业文化等。"新零售"之核,实则为渠道、技术变革带来的经济效率提升与社会效益增加,一方面表现为零售商库存和消费者支付等成本的降低,另一方面体现为中间环节减少、客户体验提升以及物流交付更加便捷等。     

传统零售模式与网络零售模式的融合

互联网在商业上的广泛应用 ,已从根本上改变了零售业的运作 ,网上购买使顾客的购买活动不受时间的限制 ,而且可使顾客获得定制化的产品和服务。传统零售商们已认识到他们不能再忽视网上零售的重要性及其发展的潜力 ,应建立一个多渠道的包括传统零售和网上零售的商业模式 ,以便更好地为顾客提供增值服务。     

Virtual store layout: an experimental comparison in the context of grocery retail

Interface design and the interaction between customer and computer are factors critical to business effectiveness over the Web. A key aspect of conventional retailing is store layout; an analogous aspect in virtual retail is virtual store layout. This paper reports on an experimental investigation into the use of three different layouts in online grocery retailing: freeform, grid, and racetrack. These three most common conventional retailing layout types were transformed into virtual layouts for computer-mediated interfaces. Subjects in Greece and the UK participated in a laboratory experiment: they were given a planned shopping task with money to spend, and performed their shopping through a virtual store with layout as the manipulated variable. The results show that layout significantly affects online consumer behavior, but that predictions generated from the literature of conventional retailing about differences in the outcome of layouts do not generally hold in a virtual setting. Some of the findings can be explained by reference to research in Human Computer Interaction (HCI).     

Potential of the Internet as a Retailing Channel in South Africa

Abstract

This study examines the factors affecting retailers perceptions of the Internet as a potential retail channel. It examines the environmental factors as well as the organizational factors impacting on the potential of Internet retailing. Results are reported from 102 South African retailing chain organizations across all categories. The authors discuss the results and provide some guiding points for retailers who intend to use the Internet as a retailing channel in the future.     

Now what? Evaluating the sales effects of introducing an online store

This study creates a framework for evaluating the sales impact of adding an online channel to an existing network of physical stores. Using a unique database consisting of pooled customer data from a Swedish retailer's online and offline stores, it investigates the purchase behavior of customers before and after the introduction of an online channel. The data overcome a crucial obstacle present in previous studies in that they permit matching of individual-level customer data for both online and offline behavior. The results show significant and substantial effects of online channel introduction on customer acquisition as well as on cannibalization of physical stores.     

外资零售企业在中国的经营战略研究

外资零售企业的进入 ,是影响我国零售业未来发展态势和我国本土零售企业未来经营状况的一个关键因子。对外资零售企业进入中国市场后在中国市场的经营战略体系进行了较为全面和深入研究的基础上 ,剖析了外资零售企业经营战略的组成特点。     

世界零售业与我国零售业的发展趋势

全球经济的加快增长为零售业的发展提供了良好的经济环境和动力,世界人口的增长为零售业的发展提供了广阔的需求和发展空间。中国消费品市场蕴藏着巨大的潜力,零售业在中国市场的发展空间非常广阔。但我国的零售业与外国相比,还存在着明显的差距,应针对我国零售业与我国零售企业竞争的劣势,采取相应措施,使其做大做强。     

Rural Retailing: Challenges to Traditional Handicrafts

ABSTRACT

The expansion of tourism into villages has provided craft traders of Kerala with significant opportunities in rural retailing. However, village artisans with limited resources fail to reach global consumers. This study aims to clarify the challenges faced by rural craft cooperatives in selecting retail channels for their products. Testing the hypotheses at two levels using primary and secondary data, the author identifies the retail channel that offers the maximum returns to producers and satisfaction to consumers. The results indicate that those cooperatives owning exclusive retail channels guarantee sustainable market relationships for rural artisans.     

Uncovering consumers’ returning behaviour: a study of fashion e-commerce

Abstract

The increasing prominence of e-commerce is shaping the nature and dynamics of retailing. E-commerce offers consumers lower prices, wider product categories and a more convenient shopping experience. In addition, consumers seek ways to manage the risk that is often perceived when making purchases online, which is why retailers’ online return policies have become an increasingly important attribute through which companies compete. Lenient return policies fuel unnecessary ordering and increase return rates, which in turn has major implications both for consumer behaviour and for managing the increasingly complex ecological and economical issue of online returning. Despite its relevance, prior research has paid limited attention to this evolving phenomenon. Consequently, the purpose of this study is to explore and analyse online returning behaviour in the context of fashion merchandise. As a result, 10 categories of online returning behaviour are identified that capture the reasons why consumers actually return items they have ordered online. These categories are further linked with when the decision to return ordered items emerges. Based on the results, managerial implications are provided to give guidance in managing online returning behaviour.     

Marketing in retailing: a research agenda

Although specific retailing subjects related to marketing have been extensively

researched and presented in academic literature, the overall topic of marketing in

retailing has received little attention. This paper identifies and discusses some

principal marketing in retailing issues that warrant empirical assessment.

Research attention to the questions raised in this paper will provide strategic

Guidelines to retailers seeking to improve the marketing performance of their

organizations.     

网上商店:第四次零售革命

对网上商店我们应有一个清醒的认识 ,其潜在市场前景使它在下一步的发展中极有可能成为崭新的极具竞争力和生命力的新型业态 ;但目前中国的网上商店还处于打基础阶段 ,发展很不成熟且遇到了诸多瓶颈。随着瓶颈问题的解决 ,网上商店不但会很红火 ,还可能引发第四次零售革命。