QS9000标准的应用及发展

QS 9000是“QS 9000质量体系要求”的简称，是美国三大汽车公司(福特、克莱斯勒、通用)根据汽车行业的特点编制的标准，该标准已在欧美国家普遍采用。QS 9000以ISO 9001为基础，增加了汽车行业的特殊要求，主要是克莱斯勒汽车公司的供方质量保证手册，福特公司的Q—101质量体系标准和通用     

我国将推行国际汽车工业质量体系认证

原国家技术监督局质量认证办公室负责人最近说，我国持推行国际汽车工业质量体系认证。这对于促进中国工业的产品质量提高，扩大对外合作及出回贸易具有积极作用，对于已经得到ISO9000系列认证的企业，获得QS9000则委冥意义。据介绍，QS9000是奥有灵活性和持续性的强青力的国际质量控制标准。是在ISO9001（系列一部分）基础Z上的持续提高。QS9000重点强凋预防积陷和减少浪费。ISO9000为基础体系，QS9000则向深度、广厦及系统）隆发展。质量体系评国是用于输变质量体系是否简百QS9000的要来。这位人工说，在中国建五国际质量体系基础…     

我国正式推行汽车工业质量体系认证

最近,国家技术监督局质量认证办公室副主任吴季直针对在中国推行国际汽车工业质量体系标准认证(QS9000)问题时指出,中国政府质量管理部门对在中国推行QS9000将给予全力支持,这对于促进中国汽车工业的产品质量提高,扩大对外合作及出口贸易具有积极作用。同时他还指出,对于已经得到QS9000系列认证的企业,获得QS9000则更具意义。 WQS9000是具有灵活性和持续性的强有力的国际质量控制标准。而是在ISO9001(系列的一部分)基础之上持续     

美国三大汽车公司宣布QS9000认证是今后采购的必要条件

据海外新闻媒体报道,美国通用、福特、克莱斯勒三大汽车公司宣布,QS9000认证是今后采购汽车零部件时的必要条件。据报道,QS9000的产品质量标准比ISO系列更为严格,不仅汽车业纷纷投入建立QS9000制度,越来越多的非汽车业者也竞相引进这一制度,以     

攀登质量的珠穆朗玛：长城润滑油公司质量管理一瞥

提起长城润滑油,无论是开车的还是坐车的,没有几个不知道的;可提起QS9000认证,就未必有几个知道的了。这也难怪,上月3日,我国润滑油行业的龙头老大——长城润滑油公司作为我国第一个润滑油行业企业刚刚通过了这项认证。 中国石化集团公司生产管理部发来了贺信,世界著名的润英联集团副总裁发来了贺电……,看到长城人那种自豪的神情,记者顾不得“露怯”地问道:QS9000认证与ISO9000认证相比,有什么特别的吗?长城公司主管质量的总工程师邴春亭告诉记者,QS9000认证比起     

透视产品质量先期策划 把握满意用户有效方法

QS 9000标准是美国通用、福特、克莱斯勒等三大汽车公司,制定的质量保证体系的要求.它主要有:QS 9000质量体系要求;QSA质量体系评定;PPAP生产件批准程序;APQP产品质量先期策划及控制计划;FMEA潜在的失效模式及后果分析;MSA测量系统分析;SPC统计过程控制等组成.其中APQP产品质量先期策划及控制计划参考手册是QS 9000系列标准中最有特色,内容最丰富,最有魅力的篇章.     

汽车行业标准观

QS9000 QS9000标准是由美国三大汽车公司(通用、福特和克莱斯勒)结合汽车行业特点,在ISO9000标准的基础上,共同制定的一套完整的质量体系文件。美国三大汽车公司每年在全球的采购量达1300多亿美元,他们对供方提出极为严格的要求,包括质量、服务、价格和技术。建立基本的质量体系是为了达到持续改进,预防缺陷,减少质量     

加拿大实施ISO9000，ISO14000和QS—9000标准概况

加拿大标准理事会(SCC)于1998年11月至1999年1月大规模、多方位地对加拿大实施ISO 9000 、ISO 14000和QS－9000标准进行了调查，客观、全面地了解到加拿大企业对实施这些管理 体系标准的观点和评价，也掌握了具有代表性的统计数字。本文对此作一简介。 　　一、 ISO 9000标准及认证 　　截至 1999年 12月底，加拿大通过 ISO 9000认证的企业有 10556家，大大超过了 1999 年之前的 7585家。这项调查发现全世界至少有 35 643家企业通过 ISO9000认证，而加拿大 仅占了 3％。不过加拿大正以 39％的增长率开展认证工作，大大高于世界 26％…     

ISO9000 ISO14000 QS9000的联系与区别

根据认证所依据的标准不同,现今有不同类型的认证。如产品质量认证是依据被认证机构认可的该产品的产品标准,体系认证是依据特定的管理体系标准。目前,我国为体系认证提供的依据标准有ISO9000、ISO14000及QS9000标准。由于体系认证依据的标准不同,所以认证的名称也不一样,这     

国家质量技术监督局推行国际汽车质量认证

国家质量技术监督局质量认证办公室负责人最近说,我国将推行国家汽车工业质量体系认证。这对于促进中国工业的产品质量提高,扩大对外合作及出口贸易具有积极作用,对于已经得到ISO9000系列认证的企业,获得QS9000是具有灵活性和持续性的强有力的国际质量控制标准,是在ISO9001(系列的一部分)基础之上的持续提高。     

Criteria of Determining the P/T Upper Limits of GR&;R in MSA

The MSA combines estimates of the variations of repeatability and reproducibility and is mainly analyzed by experimental design. The variations of personnel, measurement equipment, and the part itself can be analyzed via the data obtained to improve the capability of the measurement system. MSA of both QS9000 and ISO/TS16949 defines GR&R acceptable criteria. GR&R of the MSA in QS9000 is determined by the Precision-to-Tolerance (P/T) value, the percentage of the measurement system variations to the deviation during the manufacturing process or to the part tolerance. If the P/T value is less than 10%, the accuracy of the measurement system is acceptable. If the P/T value falls between 10 and 30%, acceptance of the accuracy of the measurement system is up to the company. When the P/T value is greater than 30%, precision of the measurement system will not be accepted. The aforementioned GR&R acceptance criteria were established by three major automobile companies of the US according to their past experiences. As the capability index C _pm reflects both process yield and process loss, we use C _pm to set a proper range of GR&R acceptable criteria. If the P/T value is not within the acceptable range, the measurement system is required for modification. If the P/T value is within the acceptable range, The process capability can be enhanced by improving the manufacturing process.     

Evaluating the Gauge Repeatability and Reproducibility for Different Industries

Measurement plays a significant role in Six sigma program. Usually, the gauge repeatability and reproducibility (GR&R) study needs to be conducted prior to the process capability analysis for verifying the accuracy of measuring equipments and helping organizations improve their product and service quality. Therefore, how to ensure the quality of measurement becomes an important task for quality practitioners. In performing the GR&R study, most industries are using the acceptance criteria of Precision to Tolerance(P/T) ratio as stipulated by QS9000. However, the adequacy of applying the same acceptance criteria to different manufacturing processes is very questionable. In this paper, a statistical method using the relationship between GR&R and process capability indices is proposed for evaluating the adequacy of the acceptance criteria of P/T ratio. Finally, a comparative analysis has also been performed for evaluating the accuracy of GR&R among three methods (ANOVA, Classical GR&R, and Long Form). Hopefully, the results of this research can provide a useful reference for quality practitioners in various industries.     

大学贯彻ISO9000标准的研究现状及思考

将ISO9000标准应用于高等教育质量管理是保证和提高高等教育质量的有效途径，一些高校已率先通过了ISO9000国际质量标准的认证，还有一些高校正在学习和准备之中。大学贯彻ISO9000质量管理体系标准的研究大有方兴未艾之势。本文从4个方面概述了对大学贯彻ISO9000标准的研究现状，并展开了一些思考。     

Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) as a catalyst for change. The hypotheses were that installation of ISO 9000 is positively related to use of ISO 9000, and use of ISO 9000 is positively related to operating performance. In addition, use of ISO 9000 is positively related to business performance since operating performance is positively related to business performance. We used hierarchical linear models (HLM) to test our hypotheses and validated the results by comparing the longitudinal performance of ISO 9000 certified companies with four matched samples of companies that were not ISO 9000 certified. Our analysis indicated that while the installation stage was necessary to successfully implement ISO 9000, organizations achieved a distinct operating advantage from this replicable standard when they used it in daily practice and as a catalyst for change. These findings were based on responses to a survey of 1150 quality managers in 924 organizations, which was supplemented for about one-third of the organizations with longitudinal information from the Compustat database on the organizations’ business and operating performance. The validation indicated that implementing the ISO 9000 standard led to improved operating performance, but that this outcome did not necessarily or automatically yield better business performance.     

ISO／TC176修订ISO9000族的基本思路

介绍了ＩＳＯ／ＴＣ１７６ 修订ＩＳＯ９０００ 族标准的要因、２０００ 年版ＩＳＯ９０００ 族的主要特点，以及各类组织应如何对待修订中的ＩＳＯ９０００族标准。     

The impact of contextual factors on the efficacy of ISO 9000 adoption

This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.     

高等院校建立ISO9000质量管理体系研究

高等院校欲长期地保持并持续完善教学秩序、提高教学质量,引进先进的ISO9000族管理体系标准,建立ISO9000教学质量管理体系是一种有效的途径。文章分析了高等院校建立ISO9000质量管理体系的意义和可行性,重点探讨了高等院校构建质量管理体系时应遵循的原则。     

A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage

The ISO 9000 series of standards has formalized systems for evaluating the ability of any firm to consistently design, produce, and deliver quality products and services. Despite its widespread international acceptance, ISO 9000 is surrounded by controversy and criticism. The literature is clearly divided in its assessment of ISO 9000, which is viewed as either a variant of Total Quality Management (TQM) or a paper-driven process of limited value. The primary objective of this article is to address the competing views of the standard in an attempt to show that ISO 9000 certification can be leveraged into a competitive advantage.     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。     

如何改进硬件售后维护的质量管理体系

激烈的市场竞争要求硬件生产商更注重设备售后维护的质量,以保持高的客户满意度。TL9000质量管理体系被全球电信产品提供商广泛用于硬件、软件和服务的质量管理。本文以通信网络设备生产商为背景,通过分析通信产品售后维护的模式和归纳TL9000在售后维护上的要求条款,发现TL9000缺乏针对产品售后维护多部门多接口的工作模式,和产品知识的继承与共享的质量管理。这两方面的质量管理对于能否圆满完成客户服务协议的和提高客户满意度有着重要的影响。所以需要对TL9000的要求条款进行补充,并在实践过程中细化工作流程。