ISO9000、ISO14000、QS9000三者的联系与区别

随着愈来愈激烈的市场竞争及“入世”来临,认证作为提高企业管理水平和信誉的一种水平,这被越来越多的企业接受。目前,我国为体系认证提供的依据标准为ＩＳＯ９０００、ＩＳＯ１４０００及ＱＳ９０００标准。 ＩＳＯ９０００族标准,是质量管理和质量保证的总称,我国等同采用的国家标准代号为ＧＢ／ＴＩ９０００标准。该国际标准发布于１９８７年,于１９９４年进行了部分修订,故称９４版ＩＳＯ９０００标准,该族标准包括了２０个要素要求。ＩＳＯ９０００标准总结了各工业发达国家质量管理方面的先进经验,主要用于企业质量管理体系…     

正确理解ISO9000或ISO14000认证

正确理解ＩＳＯ９０００或ＩＳＯ１４０００认证ＩＳＯ９０００族标准和ＩＳＯ１４０００族标准发布实施以来，引起了全世界各行各业的高度重视。一些企业和组织花费了时间、精力和资金通过了认证，获得了ＩＳＯ９０００或ＩＳＯ１４０００认证证书。他们希望通过广告、宣...     

2000版ISO900l贯标培训的实施

在贯标过程中适时地开展有针对性的培训,能够保证组织有条不紊地开展贯标各阶段的工作并取得预期效果。笔者就２０００版ＩＳＯ９００１贯标中需实施的培训活动作一些粗浅的探讨。１培训活动安排见表１。２培训课程的主要内容及其对贯标的意义２．１ＩＳＯ９０００族标准全员宣贯培训主要内容：１ＩＳＯ和标准的概念介绍２质量管理发展简史３ＩＳＯ９０００族标准的产生与修订４采用ＩＳＯ９０００族标准能给组织带来的益处５２０００版ＩＳＯ９０００族标准的结构６重要的术语７八项质量管理原则８如何分阶段、分步骤地按照２０００版ＩＳ…     

ISO9000、ISO14000、QS9000三者的区别

随着愈来愈激烈的市场竞争及“入世”来临 ,认证作为提高企业管理水平和信誉的一种手段 ,已被越来越多的企业接受。目前 ,我国为质量体系认证提供的依据标准有ＩＳＯ９０００、ＩＳＯ１４０００及ＱＳ９０００标准。ＩＳＯ９０００族标准是质量管理和质量保证的总称。我国等同采用的国家标准代号为ＧＢ／Ｔ１９０００标准。该国际标准发布于１９８７年 ,于１９９４年进行了部分修订 ,该族标准包括了约２５个标准。ＩＳＯ９０００标准总结了各工业发达国家在质量管理方面的先进经验 ,主要用于企业质量管理体系的建立、实施和改进 ,为企业在质…     

ISO 9000族标准的发展态势及其构成分析（2）

ＩＳＯ９０００族标准的发展态势及其构成分析（２）中国标准化与信息分类编码研究所陈志田三．ＩＳＯ９０００族标准的构成分析随着ＩＳＯ９０００系列标准发展成ＩＳＯ９０００族标准，人们对其构成及他们之间的关系方面的研究也越来越深入，因此出现了不同的结构模型。...     

谈ISO 9000系列标准的首次修订

谈ＩＳＯ９０００系列标准的首次修订李晓桦编译最近，法刊《Ｅｎｊｅｕｘ》发表文章，对ＩＳＯ９０００系列标准的首次修订进行评述。现摘要介绍如下。ＩＳＯ９０００实施中出现的正负面ＩＳＯ９０００系列标准面世以来受到了各国前所未有的关注。其主要原因之一是它涉及...     

2000版ISO9001标准对体系文件的要求

ＩＳＯ／ＴＣ１７６发布的《ＩＳＯ９００１：２０００文件要求指南》对组织编制满足ＩＳＯ９００１：２０００要求的质量管理体系文件提供了指导。本文结合学习该指南的体会，对２０００版ＩＳＯ９００１标准的文件要求进行初步的探讨。１修订ＩＳＯ９０００族标准的目的之一是减少文件的要求修订ＩＳＯ９０００族标准有两个重要的目的：一是制定一套简化的、既适用于小型组织又适用于中型和大型组织的标准；二是使文件要求从数量到详略程度上都与组织的过程活动所要达到的结果有更强的关联性。可以说，ＩＳＯ９００１：２０００已经达到了…     

ISO14000在中国的实施

ＩＳＯ１４０００在中国的实施袭庆军ＩＳＯ１４０００环境管理系列标准是国际标准化组织（ＩＳＯ）继推出ＩＳＯ９０００族标准后又推出的一套重要管理标准，是ＩＳＯ为响应联合国环境与发展大会提出的“可持续发展”目标而采取的标准化行动。与ＩＳＯ９０００一样，ＩＳ...     

服务业实施ISO9000族标准的推动力及ISO9004—2标准的作用

本文分析了我国服务业的现状、服务业实施ＩＳＯ９０００族标准的动力，以及ＩＳＯ９００４—２对服务业的作用。作者指出，当前我国服务业实施ＩＳＯ９０００族标准应以“管理者推动”的方式为主；ＩＳＯ９００４—２在于为服务业提供质量管理的指南，它不能直接用于质量体系认证。     

0ISO9000族标准发展规划与协调指南

０ＩＳＯ９０００族标准发展规划与协调指南ＩＳＯ／ＴＣ１７６谷艳君，李铁男摘译１．内容摘要太文分析了制定ＩＳＯ９０００族标准准规划所面临的问题，并为解决这些问题制定了相应的指南。本文也提供了ＩＳＯ／ＴＣ１７６在九十年代的工作重点和计划安排，并讨论了ＩＳ...     

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non-certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.     

大学贯彻ISO9000标准的研究现状及思考

将ISO9000标准应用于高等教育质量管理是保证和提高高等教育质量的有效途径，一些高校已率先通过了ISO9000国际质量标准的认证，还有一些高校正在学习和准备之中。大学贯彻ISO9000质量管理体系标准的研究大有方兴未艾之势。本文从4个方面概述了对大学贯彻ISO9000标准的研究现状，并展开了一些思考。     

The impact of contextual factors on the efficacy of ISO 9000 adoption

This study investigates the importance of contextual factors on the efficacy of ISO 9000 adoption. We explore the role of various contextual factors at the firm-level (i.e., technology intensity, labor productivity, and labor intensity) and industry-level (i.e., industry efficiency level, industry competitiveness, industry sales growth, and industry ISO 9000 adoption level) that potentially impact the efficacy of ISO 9000 adoption. We carry out a hierarchical linear modeling (HLM) analysis based on objective financial data from 438 U.S. manufacturing firms. The results show that firms with low technology intensity, low labor productivity and high labor intensity reap more benefit from ISO 9000 adoption. Firms in industries with low efficiency levels, high competition, high sales growth and low ISO 9000 adoption levels also obtain more benefit from the adoption. Our research provides supporting evidence for the context-dependent proposition of ISO 9000 adoption. Given the significant costs and resources involved, it is crucial for operations managers to assess to what extent ISO 9000 might benefit their performance before embarking on the implementation process.     

Achieving competitive advantage through implementing a replicable management standard: Installing and using ISO 9000

This paper investigates the effects of implementing the international standard ISO 9000 on measures of business and operating performance. Based on the literature and a case study we identified two stages in implementing ISO 9000—(1) Installation, which has two dimensions: (a) external coordination and (b) integration; and (2) Usage, which also has two dimensions: (a) in daily practice and (b) as a catalyst for change. The hypotheses were that installation of ISO 9000 is positively related to use of ISO 9000, and use of ISO 9000 is positively related to operating performance. In addition, use of ISO 9000 is positively related to business performance since operating performance is positively related to business performance. We used hierarchical linear models (HLM) to test our hypotheses and validated the results by comparing the longitudinal performance of ISO 9000 certified companies with four matched samples of companies that were not ISO 9000 certified. Our analysis indicated that while the installation stage was necessary to successfully implement ISO 9000, organizations achieved a distinct operating advantage from this replicable standard when they used it in daily practice and as a catalyst for change. These findings were based on responses to a survey of 1150 quality managers in 924 organizations, which was supplemented for about one-third of the organizations with longitudinal information from the Compustat database on the organizations’ business and operating performance. The validation indicated that implementing the ISO 9000 standard led to improved operating performance, but that this outcome did not necessarily or automatically yield better business performance.     

浅谈医药企业贯彻实施ISO9000标准

简要论述了医药企业贯彻实施ISO9000的必要性，就如何开展贯标工作提出思路，并建议在贯标中应注意的问题。     

供水企业导入ISO9000质量管理体系的探讨

ISO9000质量管理体系为各类组织的质量管理提供了理论基础和应用方法。文章分析了我国供水企业的产品质量现状,讨论了供水企业导入ISO9000质量管理体系的必要性和可行性,并提供了供水企业导入ISO9000质量管理体系的途径和步骤。     

ISO9000是质量营销战略的根本保障

简要阐述了营销的兴起和质量营销战略的实施，通过对ＩＳＯ９０００如何保障质量营销实施进行分析，行出ＩＳＯ９０００是质量营销战略的根本保障。     

A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage

The ISO 9000 series of standards has formalized systems for evaluating the ability of any firm to consistently design, produce, and deliver quality products and services. Despite its widespread international acceptance, ISO 9000 is surrounded by controversy and criticism. The literature is clearly divided in its assessment of ISO 9000, which is viewed as either a variant of Total Quality Management (TQM) or a paper-driven process of limited value. The primary objective of this article is to address the competing views of the standard in an attempt to show that ISO 9000 certification can be leveraged into a competitive advantage.     

贯彻ISO9000是MIS运行成功的基础

简要地对ＭＩＳ在开发与运行时所需的科学管理基础进行分析,并对ＩＳＯ９０００在实际中的运行绩效进行描述,指出贯彻ＩＳＯ９０００是管理信息系统成功运行的基础。     

在贯彻ISO9000标准时如何体现“预防为主”的思想

通过对ＩＳＯ９０００系列标准要求的分析，阐明了“预防为主”是ＩＳＯ９０００系列标准的基本思想，同时对于在建立质量体系时如何体现这一基本思想给出了建议。