Smart destinations and the evolution of ICTs: a new scenario for destination management?

The impact of information and communication technologies (ICTs) on tourism and their foreseeable future evolution seem to be shaping a new scenario for destination management. This new context has given rise to the need for new management models. One of these models is the emerging smart tourism destination (STD), although it requires greater conceptual precision in order to become a new paradigm for destination management. This paper proposes a systemic model for STDs which facilitates the interpretation of the role of ICTs in the management of tourism destinations. Accordingly, the Delphi technique has been applied so as to determine the opinion of experts regarding the feasibility of the STD approach, its advantages and limitations and also the size of the impact of ICTs on the management and marketing of tourism destinations. This prospective exercise highlights the intensification of the impact of ICTs over the coming years which will shape a new scenario for management characterised by technology and data management. However, the efficiency of the STD approach will not depend exclusively only on technology but also on an appropriate governance of the destination that systematically incorporates the three levels of the STD, namely the strategic–relational, instrumental and applied levels.     

Airport regulation: Does a mature industry have mature regulation?

Air transport needs to be considered as a number of separate industries. Each is at their own point of maturity. Airports in Europe are soon to be regulated as never before by the European Airport Charges Directive. The process that saw that Directive be agreed is instructive on the maturity of the airport industry and the maturity of the regulatory regime that governs it. The new Directive shows that regulation of the airport industry is maturing.     

A literature review of tourism management (1990–2013): a content analysis perspective

Tourism activities can refer to an extension of a brand–consumer relationship. While growth in many industries is flat, worldwide tourism revenues continue to grow. A literature review is not only a crucial endeavour for any academic research, but also the foundation and inspiration for substantial, useful research. Among extant studies on tourism management (TM), few are on literature review while most are concerned with specific issues or countries/areas. This paper aims to draw up an integrated framework of TM. Little effort has been made to systematically examine the vast TM-related literature so as to facilitate better understandings of TM. To eliminate the gap among the extant studies and develop the TM trajectory, a content analysis was undertaken using keywords “TM” in 5 online electronic databases from 1990 to 2013. Based on 773 articles, we discovered the number of publications on TM has significantly increased since 2000 and a steady growth since 2008. While 773 articles are scattered across 196 journals, most appeared in 11 academic journals. We also categorize articles into 10 conceptual groups based on a proposed conceptual framework. The main contribution is to provide a conceptual framework incorporating keyword indexes to operationalize the coverage of TM.     

Adolescents and bicycling to school: Does behaviour setting/place make a difference?

When discussing bicycling for transport, comparisons are often made with the Dutch, with people in non-bicycling countries often saying, “but we are not the Netherlands”. Such comments imply there is something innately different and unique about the Netherlands and the Dutch that results in the proportion of people bicycling being far greater than in non-bicycling countries like New Zealand. This paper uses qualitative research to compare adolescents who have grown up in non-bicycling countries and subsequently moved to the Netherlands, with adolescents who have spent their lives in New Zealand (a non-bicycling country). Similarities and differences between the two groups are considered using the Ecological Model, the Theory of Planned Behaviour and the Prototype Willingness Model. Analysis shows key differences between the two places with respect to traffic safety for bicyclists, the appropriation of equipment to carry loads, the compatibility of uniforms and bike types with bicycling, and adolescent driving rates. Attitudes towards bicycling, injunctive norms related to parents, the gendering of bicycling, and cycling confidence also differed. We conclude that adolescents behaviour in relation to bicycling to school varies depending on the behaviour setting, the perceived environment and intrapersonal factors.     

Airports’ role as logistics centers in humanitarian supply chains: A surge capacity management perspective

The purpose of this study is to investigate the key factors of airport logistics surge capacity and the relationships between these elements. The findings show that successful airport surge capacity management is closely related to prioritizing the flights and operational activities; considering the influx of local people to airports and local infrastructure capacity in the planning phase; developing suitable methods to encourage people to take part in surge operations; providing uninterrupted communication in and out of airport. In view of the above-stated findings this study suggests that airports can meet the surge demand through systematic capacity planning of the existing and additional human, supply, system and space elements by considering experienced or anticipated capacity shortages in disaster conditions.     

Is tourism just another staple? A new perspective on tourism in remote regions

According to recent research, countries may have a positive image from a tourism perspective, but they may be seen as lacking from an economic or political viewpoint. As governments and destination management organisations spend large sums of money in promoting tourist attractions, the question of whether these activities also influence other aspects of a country's image becomes relevant. The objective of the research is to determine the effect of tourism promotions on the image of the country and that of the destination as two separate concepts, in the case of Israel, a country subject to continuous conflicts. A 2?×?2 quasi-experimental design is utilised to investigate the influence of tourism promotional brochures. Additionally, a comparative perspective is used to determine whether people from diverse countries and backgrounds may be affected differently by the same information. The findings confirm that tourism brochures influence not only the image of the destination, but also that of the country. These effects are found to be different for respondents from the two different countries compared. The article focuses on understanding how tourism communication strategies may also be used to improve the image of a country, with potential benefits for international marketing and international relations.     

How does ridesourcing substitute for public transit? A geospatial perspective in Chengdu,China

The explosive growth of ridesourcing services has stimulated a debate on whether they represent a net substitute for or a complement to public transit. Among the empirical evidence that supports discussion of the net effect at the city level, analysis at the disaggregated level from a geospatial perspective is lacking. Besides, it remains unexplored the spatiotemporal pattern of ridesourcing's effect on public transit, and the factors that impact the effect. Using DiDi Chuxing data in Chengdu, China, this paper develops a three-level structure to recognize the potential substitution or complementary effects of ridesourcing on public transit. Furthermore, this paper investigates the effects through exploratory spatiotemporal data analysis, and examines the factors influencing the degree of substitution via linear, spatial autoregressive, and zero-inflated beta regression models. The results show that 33.1% of DiDi trips have the potential to substitute for public transit. The substitution rate is higher during the day (8:00–18:00), and the trend follows changes in public transit coverage. The substitution effect is more exhibited in the city center and the areas covered by the subway, while the complementary effect is more exhibited in suburban areas as public transit has poor coverage. Further examination of the factors impacting the relationship indicates that housing price is positively associated with the substitution rate, and distance to the nearest subway station has a negative association with it, while the effects of most built environment factors become insignificant in zero-inflated beta regression. Based on these findings, policy implications are drawn regarding the partnership between transit agencies and ridesourcing companies, the spatial-differentiated policies in the central and suburban areas, and the potential problems in providing ridesourcing service to the economically disadvantaged population.     

Are freight pipelines a pipe dream? A critical review of the UK and European perspective

Freight pipelines represent a novel way for the movement of freight transport and offer an alternative to conventional transport modes. The aim of this paper is to examine the potential for this transport mode within the UK and Europe. Firstly, the latest technological developments are identified, building on the last major review by Howgego and Roe (1998). There is then an analysis of the policy landscape towards freight pipelines, as successful implementation will require the support of policy makers. Finally, some of the major benefits and issues with freight pipelines are highlighted. We conclude that there are still opportunities for the use of freight pipelines, but that further research is yet required to fully understand the supply chain, logistics and other related activities that the introduction of this technology may influence. This is because systems which are presently in commercial operation have exhibited excellent characteristics, although they have not been more widely adopted.     

Experience conditioning in commuter modal choice modelling – Does it make a difference?

This paper investigates the impact of decision maker’s experience on model elasticities and predicted market share, using data collected in Sydney on commuter mode choice. Usage frequency is used as a proxy for experience and two separate mode choice models are estimated – one with experience conditioning choice and one without. Key model outputs are compared and we find that differences in the value of travel time savings and model elasticities are very marked. This suggests that ignoring experience that one has with each alternative in their choice set may be a candidate source of error in travel demand forecasts. We develop a method to obtain the level of experience for use in application of choice models to increase their prediction power.     

A streetcar to be desired? The development of a new approach to measure perception of place quality in the context of tram network modernisation

Recent decades have seen a global resurgence in tram network development around the world. Despite a primary basis in transport, tram network development is increasingly framed as a spatial planning mechanism that is prioritised for its potential place-based outcomes. However, there has been limited academic research to investigate impacts of tram network development on community perception of place quality. This study contributes to the literature by presenting the results of 601 completed questionnaires investigating variation in perception of place quality between legacy and modernised tram streetscapes in Melbourne, Australia. Evidence demonstrates that modernised tram streetscapes were perceived to contain an enhanced physical design compared to their legacy counterparts. Additionally, modernised tram streetscapes were rated as higher quality locations overall that were more likely to facilitate a wide range of place-based activities and amenities. Overall findings provide evidence that tram modernisation can be framed as an opportunity for place quality enhancements, and appear to contradict some of the political complications that have played a role in stalling tram streetscape modernisation projects in Melbourne.     

Does authenticity exist in cultural theme parks? A case study of Millennium City Park in Henan,China

ABSTRACT

Authenticity has always been a salient concept in tourism studies. Most previous studies focused on cultural heritage sites while much less research was conducted on man-made attractions. Given the importance of authenticity in the tourism industry, this research investigates different authenticity concepts in a unique context: a Chinese cultural theme park. Millennium City Park is a typical cultural theme park in Kaifeng, Henan, China, and was chosen as the case study. This study identifies the perception of authenticity from the perspectives of both park managers and park visitors. It is found that visitors value authentic experience in the experience economy. Authenticity plays an important role in the tourism industry, in which activity-related authenticity is more important to visitors than object-related authenticity in cultural theme parks since visitors prefer more participation and involvement during their visits. It is suggested that park planners emphasize cultural elements in various products in cultural theme parks.     

Does cycling infrastructure reduce stress biomarkers in commuting cyclists? A comparison of five European cities

There is substantial evidence that the environment has an important impact on the use of bicycles. Changes in the built environment, such as cycling infrastructure provision, usually aim at improving the efficiency, enjoyability and safety of cycling. They can also shape affective responses, for instance by triggering or preventing stress situations during cycling. The repeated occurrence of intensely stressful events may make actual cyclists more likely to abandon cycling and deter prospective cyclists from actually taking up this form of mobility. Therefore, using a novel approach, based on stress biomarker measurements obtained directly from cyclists, the objective of this study is to investigate the relationship between urban environment and cyclists' stress. It also investigates if different types of cycling infrastructures in the contexts of two different countries and in five different cities have different relationships with stress. Using a stress sensor, 70 young adults were invited to cycle along a standard route in Oxford, London (the United Kingdom), Amsterdam, Houten and Groningen (the Netherlands). These routes were around 6 km long and had a wide range of characteristics. Multilevel logistic regression analysis indicates that the probability of stressful events occurring is significantly lower on physically segregated cycle paths than on cycle paths on streets, with cycling on general use streets falling in-between these extremes. We also find higher probabilities of stress for primary roads compared to tertiary roads, at intersections than on straight roads, on cobbled and off-road surfaces compared to asphalt, and in noisier places. Models for the individual cities suggested that the relationship between cycling infrastructure and the likelihood of stressful events occurring may depend on the local context. Only for noise conditions, intersection types and cycling infrastructures were the effects consistent across the cities. These findings may be useful for urban infrastructure planning and management, indicating specific attributes that should be adjusted to make cycling less stressful.     

Do institutional structures matter? A comparative analysis of urban carbon management policies in the UK and Germany

The paper addresses the important question of how institutional structures matter to the delivery of climate change policy for urban transport. It examines the strategic goals, policy tools in operation and initial progress towards carbon emission reduction in seven cities across the UK and Germany where different institutional structures exist. The UK has the presence of a strong national carbon target and strong hierarchical national–local government relationships whilst Germany has a more integrated system of local transport provision in a context where local and regional government is stronger. Our findings show that the carbon agenda has made very little difference to what is happening on the ground in the cities. Across all sites, progress is being made but largely through technological improvements which are being almost completely offset by population growth. Even in the more integrated city environments there has not be an additional stimulus to manage the demand for travel.Contrary to previous research therefore, we cannot conclude that institutional structures are paramount in delivering effective carbon reduction policies. The institutional structures in the UK and in Germany are not perfectly aligned to carbon management but, given the cross policy impacts of most transport interventions, this is perhaps inevitable. We can clearly conclude however that “better” structures are not sufficient to achieve the implementation of more effective carbon policies. Whilst institutional structures must matter, it is the broader governance environment and the resources and politics involved in transport policy that currently seem to dominate the importance of the carbon agenda and implementation paths that emerge.     

Does ANSP size and scope matter in the European ANS market? A multi-product stochastic frontier approach

This paper assesses the existence of economies of scale and cost complementarities in the European air navigation services (ANS) industry to provide policymakers and air navigation service providers (ANSPs) insight into the economic viability of possible industry-led consolidation and unbundling opportunities. While previous studies using parametric methods made abstraction of the multi-product nature of the ANS industry, this paper tries to fill that gap by estimating a stochastic multi-product translog cost frontier. The existence of economies of density and scale is evaluated from the estimated cost frontier at the sample means as well as for individual ANSPs in the panel. The results suggest that during the period from 2006 to 2016 the European ANS industry faced economies of density and produced at constant economies of scale in the sample means. However, cost complementarities do not seem to be present.     

Does a reward program affect customers’ behavioural intention of visiting the airport? A case study of Singapore Changi Airport

An understanding of the behavioural intentions of customers in visiting airports may help airport management to boost airport retail revenue (i.e. non-aeronautical revenue) by increasing customer spending at the airports. This study aims to examine the connection between airport reward programs and customers' behavioural intentions of visiting the airport, attempting to bring some benefits and credits for implementing reward programs in the airport sector by using Singapore Changi Airport as a case study. Two types of customer behavioural intentions (i.e. time spent at the airport and various purposes of visiting the airport) were investigated in the study to examine the effects of Changi Airport's reward program (i.e. Changi Rewards). An on-line survey was conducted, and the participants' responses were analysed via a structural equation modelling approach. The results showed that the attractive benefits of Changi Rewards could have a positive influence on arousing customers' intentions to engage with the programme. In addition, customers' intentions to engage with the programme can have a positive effect on increasing passengers' time spent at the airport and inducing customers to visit the airport for leisure purposes. Managerial implications to the airport sector are discussed.     

Does travellers’ casual attribution affect pre-recovery emotions and behavioural intentions? A field study of airline travellers in Malaysia

This study examines the relationship between airline travellers' casual attribution, pre-recovery emotions, and negative behavioural intentions after a service failure and proposes a model for analysing direct effects of airline travellers' casual attribution of stability (failure frequency) and controllability (the extent to which the airline can control the failure) on negative behavioural intentions as well as its indirect effects through pre-recovery emotions. Data were gathered through a survey of airline travellers who experienced a failure in the past six months. The results indicate that both dimensions of casual attribution influenced pre-recovery emotions and negative behavioural intentions, and that pre-recovery emotions were significantly related to negative behavioural intentions. In addition, the results verify the mediating effect of pre-recovery emotions on the relationship between casual attribution and behavioural intentions. These results have important managerial implications.     

Who could benefit from a bus rapid transit system in cities from developing countries? A case study from Kampala,Uganda

The present rapid urban growth of cities from developing countries causes negative externalities such as lagging infrastructure development. In combination with rapidly rising motorized vehicle use this leads to severe traffic congestion affecting the mobility of the urban residents. Therefore many urban governments are planning to improve their transport and mobility situations with mass rapid transit systems of which a bus rapid transit (BRT) is a rather easy system to implement at reasonable costs. However, due to high urban inequalities the effects of urban traffic and potential improvements of the urban transport system for the diverse group of urban residents can differ significantly. In our case study Kampala (Uganda) four main groups were identified through cluster analysis of socio-economic and residential data gathered through interviews: extreme poor, poor, middle income and rich. Each group experiences a different mobility with the extreme poor being the most vulnerable group. The planned BRT system aims to decrease the average travel time but risks to exclude the lowest income class since not enough attention is paid to the affordability of the system to all residents. Therefore we argue for a policy that works from bottom up and pays attention to the internal diversity of the population.     

How vehicle ownership affect time utilization on study,leisure, social activities,and academic performance of university students? A case study of engineering freshmen in a rural university in Thailand

This study aims to investigate how the ownership of a private vehicle influences time utilization of university students, and whether it impacts their academic performance. This research analyzes travel/activity patterns of 130 engineering freshman students at a rural university in Thailand. An analysis of travel/activity data shows that vehicle ownership seems to play an important role in university student’s time utilization on various activities. It was found that those students who own a vehicle tend to spend less time for academic purposes, and more on leisure and social activities than non-owner students. Nevertheless, a further study using regression analysis on academic performance shows that the ownership of a vehicle does not seem to have a significant impact on the grade point average of students, once the cognitive ability and gender are accounted for. The findings imply that campus policies/measures that restrict the ownership or usage of a private vehicle in rural universities would improve the campus learning environment by influencing university students to put more attention on school-related activities, but such policies do not seem to impact on the academic performance of the college students.