Hotel general managers: A review of prominent research themes

This paper offers a comprehensive review of the prominent research themes concerning hotel general managers. The paper identifies and explores six main research themes; issues relating to managerial work, hotel managers’ careers, the personality characteristics of hotel managers, occupational functions, skills and competencies, women hotel managers, and emerging themes. The commonalities and differences between the research fields are outlined, both within and between the categories. By way of conclusion, the paper identifies areas of research that would benefit from further exploration, these are issues relating to skills and competencies, job mobility, and the barriers to career advancement for females in the hotel industry. Copyright © 1999 John Wiley & Sons, Ltd.     

The relationship between accessibility and price – The case of Swedish food stores

Food accessibility has been an important issue for as long as there has been human civilisation. Today, food, at least in the wealthier parts of the world, is accessible to most people. However, there are concerns regarding the market power of major retailers and the availability of affordable food among certain population groups. In this paper, I investigate how well accessibility, the ease with which individuals can reach various destinations, explains food prices in Swedish food stores. I have done this by combining price information on a large number of Swedish food stores from 2010 to 2014 with a state-of-the-art accessibility measure from the Swedish national transport model. I have found a quadratic relationship between accessibility and price, in which prices in the least and most accessible parts of Sweden are 2–3 per cent higher than in the least expensive parts, which are towns and villages around larger cities. The relationship remains significant when adding controls and accessibility is better at explaining price than measures of market structure previously used in the literature.     

Suburbanization and transit-oriented development in China

The suburbanization of large Chinese cities has placed many residents in locations that are far less accessible than their prior residences, requiring motorized travel. This paper examines the impacts of relocation to outlying areas on job accessibility, commuting mode choice, and commuting durations based on a current-day and retrospective survey of recent movers to three suburban neighborhoods in Shanghai. Job accessibility levels were found to decline dramatically following the move, matched by increased motorized travel and longer commute durations. Relocating to a suburban area near a metrorail station, however, was found to moderate losses in job accessibility and for many, encourage switches from non-motorized to transit commuting. We conclude that transit-oriented development holds considerable promise for placing rapidly suburbanizing Chinese cities on a more sustainable pathway.     

Regional labour markets and job accessibility in City Network systems in Germany

Spatial labour markets are subjected to the forces of regional economic activity and competing network effects. Commuting is, therefore, an important equilibrating vehicle in a City Network constellation. Cities act as attractors of commuters, as most economic activity occurs in cities, thus providing a high share of attractive workplaces. Cities that are centrally connected in a network may act as both centripetal and centrifugal forces in the whole system. The present paper focuses on what is named the City Network (CN) approach. A central idea is the accessibility concept, which is interpreted here as the potential of opportunity for interaction, which has a positive impact on economic growth. In our paper, the accessibility concept and the CN concept are linked together by positioning accessibility in the CN system. Since accessibility measures give geographical insights into the distribution of economic activities and the related (dis)equilibrium of regional development patterns, the connection with the labour market is evident, and, therefore, a second focus of our analysis.In an applied setting, our paper aims to investigate spatial accessibility patterns in the main CN in Germany. The 17 districts which belong to the country’s CN were chosen from the 439 German labour market districts on the basis of three criteria: (a) their connection to the high speed railway network; (b) the most accessible districts according to previous results (2002); (c) relevant districts for the German economy. Our applied modelling research concerns home-to-work commuters travelling between the selected districts belonging to the German CN, for both 2003 and 2007. Here, a comparative analysis of the ranking of the most accessible districts - also for different intra-zonal travel times - is carried out in order to map out the changes in accessibility between 2003 and 2007, especially in the light of new high speed connections and commuting flow dynamics.     

Future accessibility impacts of transport policy scenarios: Equity and sensitivity to travel time thresholds for Bus Rapid Transit expansion in Rio de Janeiro

The accessibility impacts of transport projects ex-post implementation are generally evaluated using cumulative opportunity measures based on a single travel time threshold. Fewer studies have explored how accessibility appraisal of transport plans can be used to evaluate policy scenarios and their impacts for different social groups or examined whether the results of project appraisals are sensitive to the time threshold of choice. This paper analyzes how different scenarios of full and partial implementation of the TransBrasil BRT project in Rio de Janeiro (Brazil) will likely impact the number of jobs accessible to the population of different income levels. The analysis is conducted under various travel time thresholds of 30, 60, 90 and 120 min to test whether the results are sensitive to the boundary effect of the modifiable temporal unit problem (MTUP). Compared to a partial operation scenario, the full implementation of TransBrasil that extends this corridor into the city center would lead to higher accessibility gains due to network effects of connecting this BRT to other transport modes. Nonetheless, the size of the accessibility impacts of the proposed BRT as well as its distribution across income classes would significantly change depending on the time threshold chosen for the accessibility analysis. Considering cut-off times of 30 or 60 min, both scenarios of TransBrasil would lead to higher accessibility impacts in general and particularly for low-income groups, moving Rio towards a more equitable transportation system. However, under longer thresholds of 90 and 120 min, an evaluation of this project would find much smaller accessibility gains more evenly distributed by income levels. The paper highlights how time threshold choice in cumulative opportunity measures can have important but overlooked implications for policy evaluation and it calls for further research on the MTUP in future transport and mobility studies.     

Access to the city: Mobility patterns,transport and accessibility in peripheral settlements of Dar es Salaam

This paper is concerned with access to the city for urban residents living in the periphery of Dar es Salaam, Tanzania. The paper presents an analysis of the mobility practices of residents and investigates the mobility constraints they experience in relation to the limited accessibility provided by the urban transport system. The paper draws upon qualitative interviews with residents in the periphery as well as recently collected travel speed data and offers a unique combination of testimony with GIS-based modelling of overall accessibility. A central finding is the overall importance of regular mobility and access to the city for residents in the periphery. Regular mobility is an ingrained part of residents' livelihood strategies. The majority of households rely on one or more members regularly travelling to central parts of the city in relation to their livelihood activities. The analysis reveals a widespread, near-to-universal, dependence on motorized transportation, with the vast majority depending on public transport. Raster-based modelling of overall accessibility provides an indication of the very high travel times endured by residents in the periphery. The analysis identifies and distinguishes between three overall mode types: 1) Private car, 2) public transport and 3) motorcycle/car combined with public transport. While private cars appear marginally faster, differences in travel times are actually limited. This suggests that travel times are less influenced by mode of transport than by road and traffic conditions and highlights how accessibility problems of peripheral settlements are not easily understood separately from the general dysfunctions of the overall mobility system of city.     

The new narrative of accessibility: its potential contribution to discourses in (transport) geography

A new narrative of accessibility has been incorporated into policy discourses in Great Britain. The paper’s aim is to contribute to the welcome debate in transport geography which concerns itself with accessibility and its potential relation with wider discourses, particularly those of sustainability, globalisation and new mobilities. The paper offers thoughts on the extent to which accessibility may have a role in this debate. It is argued that a fuller conceptualisation of accessibility has the potential to achieve fuller understandings of accessibility-based policy goals and their implications, as well as informing the design of instruments to achieve policy delivery. To this end, notions of ‘universal’ and ‘relative’ rights are summarised and discussed in the accessibility context. A simple notional system is proposed through which the roles in accessibility of these two ‘types’ of rights may be recognised and understood. It is also proposed that a concept of ‘strong’ and ‘weak’ accessibility, paralleling similar ideas of sustainability, can be of value in the design of policy aimed at achieving greater accessibility and hence social inclusion and social dimensions of sustainability. The potential for a fruitful conceptual interaction between an accessibility narrative and discourses of globalisation and new mobilities is explored with a view to stimulating debate.     

Accessibility modelling: predicting the impact of planned transport infrastructure on accessibility patterns in Edinburgh,UK

The achievement of good spatial accessibility and equity in the distribution of urban services is one of the supreme goals for urban planners. With Scottish Government backing, the City of Edinburgh Council (CEC) has started to construct a tram network to cater for the future needs of Scotland’s capital city by providing an integrated transport solution using trams and buses. Spatial Network Analysis of Public Transport Accessibility (SNAPTA) which is a GIS-based accessibility model has been developed to measure the accessibility by public transport to different urban services and activities. The model responds to several limitations in other existing accessibility models in planning practice. It offers an alternative and practical tool to help planners and decision makers in examining the strengths and weaknesses of land use – transport integration. SNAPTA has been applied to a pilot study in Edinburgh city to identify the contribution of the infrastructure improvements of the tram system and Edinburgh South Suburban Railway (ESSR) to improved accessibility by public transport to six types of activity opportunities. This paper outlines the concept and methodology of the SNAPTA model, and presents the findings related to this pilot study with a focus on changes in potential accessibility to jobs between four different public transport network scenarios. The accessibility values so obtained help to identify the gaps in the coverage of the public transport network and the efficiency in the spatial distribution of urban services and activities. The findings focus on whether the planned transport infrastructures for Edinburgh will lead to better accessibility and reduced inequity (in terms of accessibility) across the city.     

The Incorporation of Consumer Experience into the Branding Process: An Investigation of Name‐Brand Hotels

Given the growing number of hotel brands, improving consumer experience has become an increasingly important area of interest to industry practitioners. The purpose of this study is to investigate the relationship between hotel guests' brand experience, knowledge and loyalty to name‐brand hotels. Confirmatory factor analysis and structural equation modeling with the incorporation of a second‐order factor analysis were employed to achieve the research goals. The findings indicate that brand experience was represented as a holistic concept with sensory, affective, behavioral and intellectual aspects. While brand experience influences brand loyalty, its impact is partially mediated by brand knowledge. This is a pioneer study that combines consumer experience with branding in the hospitality industry and offers practical suggestions to facilitate hotel managers in their development of effective branding strategies. Copyright © 2015 John Wiley & Sons, Ltd.     

The impact of the great recession on Irish air travel: An intermodal accessibility analysis

This paper quantifies the changes in accessibility at small area scale arising from the combined effects of dramatic air traffic declines and a greatly expanded motorway network in Ireland during the period of the great recession. The subsequent policy decisions by government are assessed in light of the intermodal accessibility changes identified. The Irish Government engaged in an extensive motorway construction programme throughout the 2000s, greatly increasing the overall length of the inter-urban motorway network. The essential air transport services programme put in place in the 1990s to guarantee a minimum level of air access to disadvantaged regions was significantly reduced at the end of the 2008–2011 period, with only two of the six regional airports continuing to have any form of subsidised public service obligation for the period 2011–2014. In this study, small area datasets are used to measure the net impact of these changes on air transport accessibility in Ireland and the potential spatial inequalities that arise as a result of these changes. An inter-modal accessibility approach is used where the physical characteristics of the road transport network to airports and the network structure characteristics of the air transport system are taken into account to evaluate the levels of air transport accessibility at the small-area district level. Results from the analysis show that the improved surface access to the larger Irish airports (Dublin and Belfast) has enhanced the range of European and global locations directly accessible by air for many communities in Ireland. The net effect of these changes has been to concentrate air traffic at the largest Irish airports.     

How to plan for regional accessibility?

In order to address some of the shortcomings of traditional urban transportation planning, it is argued that a shift is needed from planning for mobility to planning for accessibility. Accessibility is a well-known and studied concept within the scientific literature. Its use in practice however is limited. This paper explores the ways of using the concept of accessibility in planning practice, with a special focus on the phase of policy design. Using the Amsterdam Region as an example, it is illustrated how simple accessibility measures can help planners with the design of integrated transport and land-use policies that call for different solutions than the traditional approach.     

Efficiency and productivity growth in hotel industry

This paper analyses the relative efficiency and productivity of a representative sample of Portuguese hotels by using the directional distance function and the Luenberger productivity indicator. The key advantage of this approach is that both input contraction and output expansion are considered. The model generates hotel efficiency scores, ranking the hotels in the sample. We conclude that both inputs and outputs play a major role in hotel efficiency. Therefore, we suggest an alteration of management procedures in order to enable efficiency to be increased, based on an effective enhanced‐incentive policy and taking into account the small hotel characteristics of the sample. Copyright © 2008 John Wiley & Sons, Ltd.     

Evaluating sustainability and land use integration of BRT stations via extended node place model,an application on BRT stations of Tehran

Modern transportation planners and urban designers are looking for a practical solution toward sustainable, accessible, and cost-effective development of public transportation. Achieving a well-balanced transit-oriented development (TOD) requires a clear illustration of the existing public transportation, land use, and correlations between them. Bus rapid transit (BRT) is a well-known strategy toward developing high-quality transit networks and would be a reasonable transportation choice if allied with a suitable walkable design in surrounding areas. In this paper, the node-place model is developed and applied on BRT stations in Tehran to be analyzed and clustered using three extended TOD indicators. The design index, representing the accessibility and walking potential, is further improved by measuring spatial specifications and walkway density parameters. Furthermore, the place index, representing demand and land use specifications of the area, is investigated through the calculation of possible destination points (PDPs) in the vicinity of stations. The model is reapplied after correlation analyses on input data to find stations' behavior by using more effective parameters. The results indicate that appropriate access to the stations requires a tight network of walkways that offers multiple routes to the stations. Meanwhile, a dense and sophisticated pedestrian area needs to offer short routes with minimum turns required to reach the station. Moreover, in each station, some factors are found to be more dominating. Changes in these factors have more profound effects than other factors. This paper aims to identify these factors and help planners develop TOD areas sustainably.     

Robust accessibility: Measuring accessibility based on travelers' heterogeneous strategies for managing travel time uncertainty

Uncertainties in travel times due to traffic congestion and delay are risks for drivers and public transit users. To avoid undesired consequences such as losing jobs or missing medical appointments, people can manage the risks of missing on-time arrivals to destinations using different strategies, including leaving earlier to create a safety margin and choosing routes that have more reliable rather than fastest travel times. This research develops a general analytical framework for measuring accessibility considering automobile or public transit travelers' heterogeneous strategies for dealing with travel time uncertainty. To represent different safety margin plans, we use effective travel time (expected time + safety margin), given specified on-time arrival probabilities. Heterogeneity in routing strategy is addressed using different Pareto-optimal routes with two main criteria: faster travel time vs. higher reliability. Based on various safety margin and routing strategy combinations, we examine how accessibility changes under varying safety margin plans and routing strategies. Also, we define and measure robust accessibility: geographic regions that are accessible regardless of the safety margin planning and routing strategy. Robust accessibility can provide a conservative and reasonable view of accessibility under travel time uncertainty. To demonstrate the applicability of the methods, we carry out an empirical study on measuring the impacts of new transit service on healthcare accessibility in a deprived neighborhood in Columbus, Ohio, USA.     

Accessibility and mobility: Positional goods? A discussion paper

This discussion paper hypothesizes that the concept of positionality could also apply to accessibility and mobility. Positionality implies that the utility of a good depends on how the good is distributed amongst the population. In this case: the appreciation of a certain level of accessibility or mobility depends on the level of accessibility or mobility of others. The paper explains why this could be the case, provides theoretical underpinnings for it, and discusses options for future research.     

Estimating the influence of crowding and travel time variability on accessibility to jobs in a large public transport network using smart card big data

Accessibility metrics are gaining momentum in public transportation planning and policy-making. However, critical user experience issues such as crowding discomfort and travel time unreliability are still not considered in those accessibility indicators. This paper aims to apply a methodology to build spatiotemporal crowding data and estimate travel time variability in a congested public transport network to improve accessibility calculations. It relies on using multiple big data sources available in most transit systems such as smart card and automatic vehicle location (AVL) data. São Paulo, Brazil, is used as a case study to show the impact of crowding and travel time variability on accessibility to jobs. Our results evidence a population-weighted average reduction of 56.8% in accessibility to jobs in a regular workday morning peak due to crowding discomfort, as well as reductions of 6.2% due to travel time unreliability and 59.2% when both are combined. The findings of this study can be of invaluable help to public transport planners and policymakers, as they show the importance of including both aspects in accessibility indicators for better decision making. Despite some limitations due to data quality and consistency throughout the study period, the proposed approach offers a new way to leverage big data in public transport to enhance policy decisions.     

The economic return on education for hotel managers

This paper estimates econometrically the economic return on education among Portuguese hotels managers, based on a survey carried out in 2003. A Mincerian human capital model is estimated. The main findings indicate that the rate of return is in the range 12–15%, signifying that Portuguese hotel managers are better paid than the average population. The results also indicate that in this sector, the return on education does not depend on the number of employees in the hotels in which the individual works, nor on the region where the hotel is situated. Gender has an impact in this labour market. Being a foreign manager has a positive impact on earnings, as is also the case for partners in the hotel company. The research draws the attention of hotel managers to the need to acquire human capital to enable them to perform their tasks effectively in a globalised world. Copyright © 2007 John Wiley & Sons, Ltd.     

Post-2010 FIFA Soccer World Cup: oversupply and location of luxury hotel rooms in Cape Town

An excess of hotel rooms in cities preparing to host a mega-event such as the FIFA Soccer World Cup is not a new occurrence. Between 2007 and 2010 the number of five-star hotel rooms in Cape Town increased by 50% and four-star hotel rooms by 20%. A spatial database of three-, four- and five-star hotels was compiled for the hotel sector of Cape Town. This paper reveals the global–local nexus of luxury hotel development in Cape Town (South Africa) and three different contexts in which the oversupply of hotel rooms must be understood. First is South Africa as a developing country engaged in hosting a hallmark event and engrossed in concomitant inflated tourism-related expectations. Second is the vulnerability of Cape Town's hotel sector with its overdependence on long-haul holiday tourists from a narrow northern-hemisphere market experiencing the worst economic recession since the 1930s. Third is the favourable economic trends in South Africa from 1999 to 2007 that have trapped hotel developers in a ‘fallacy of composition’.     

Multinational hotel development in developing countries: an exploratory analysis of critical policy issues

Multinational hotel companies, often integrated with tour operators, travel agencies and other businesses in tourist‐generating or tourist‐receiving countries, play a key role in the development and continuity of an international tourism industry in developing countries. In order to take advantage of benefits and minimise the unwanted adverse effects from multinational hotel involvement, developing countries need the planning, implementation and evaluation of carefully designed policies linked to their particular objectives. This paper reviews the potential benefits and costs of multinational hotel companies and brings together previously scattered critical policy issues in relation to them, while suggesting possible options for developing countries to follow. Seven critical policy areas are identified: establishment of the need for foreign investment; deciding on forms of involvement; deciding on the scale of hotel development; supporting sectoral linkages; supporting indigenous employment/training; monitoring business practices; and determining foreign investment incentives and regulations. It is argued that policies should be worked out in these areas and co‐ordinated in order to achieve a balance between the benefits and costs of multinational hotel involvement in developing countries. Copyright © 2001 John Wiley & Sons, Ltd.     

Third party ancillary revenues in the airline sector: An exploratory study

Some airlines, especially Low Cost Carriers (LCCs), have earned significant profits from revenues derived from ancillary revenues. However, to date few have been able to derive a meaningful portion of revenues from 3^rd party ancillaries. The key to increasing these revenues comes from an understanding of passenger willingness to pay for 3^rd party products/services, coupled with increasing customer awareness and consequently the all-important customer conversion. This study assesses the 3^rd party ancillary services that passengers are more willing to purchase, along with the potential offers that might increase their willingness to purchase specific 3^rd party services. A mixed methods approach was used consisting of a passenger survey and nine expert interviews. The main findings are that car hire, airport parking, and the sale of hotel rooms had the most significant associations with customer willingness to pay. It was also found that there was a significant association between specific offers and increased willingness to purchase. The 15% discount off a future flight, and to a lesser extent, hotel price guarantees were the most significant. Expert interviewees confirmed that the future sustainability of this revenue stream for airlines is centred on mobile digital devices, customer conversion, and exploiting potential market opportunities.