Towards a research agenda for post-disaster and post-crisis recovery strategies for tourist destinations: a narrative review

This paper presents the results of a review of the literature concerning post-disaster and post-crisis recovery for tourist destinations. A total of 64 articles on this topic published in peer-reviewed tourism journals between January 2000 and June 2012 were included in the review. These articles were written on a number of different disaster contexts, including weather-related events (floods and hurricanes), natural disasters (earthquakes and tsunami) and other events (such as pandemics and terrorist attacks). The key themes that emerged included a lack of communication between stakeholders, media sensationalism, the importance of selecting the most effective marketing messages, lack of disaster-management plans, damage to destination image and reputation, and the changes in tourist behaviour following crises and disasters. The review identifies ways to improve the speed and effectiveness of response to disaster, the importance of relationship marketing with loyal customers and the need to quickly repair destination image. Suggestions for future research arising from this review include the urgent need to encourage tourism operators to engage with crisis preparedness and disaster-management strategies and the importance of gaining a better understanding of the consumer response to disastrous events.     

Restoring tourist flows and regenerating city's image: the case of Belgrade

The aim of this research is to examine the effects of the post-1990 transition on the relocation of tourism and changes in the structure of tourism over the last 20 years in Belgrade. Economic and social development altered spatial relations of tourist factors and elements. Apart from the old city core, new tourist zones and directions appeared. Tourist flows and economic challenges influenced the rationalisation of doing business and relocating the hotels outside the central city municipalities. Belgrade has been acknowledged as a low-cost destination of fun and nightlife and the city's new image has attracted more foreign tourists. Both the volume of foreign tourists and their countries of origin have changed significantly over the last several years. However, there have been negligible economic effects on the city's economy, despite this increase in the number of foreign tourists. In conclusion, we examine the implications of new directions in tourism development for the future position of Belgrade as a tourist destination in a competitive European market.     

The role of a non-profit organisation-run public bicycle-sharing programme: the case of Kitakyushu City,Japan

Public bicycle-sharing programmes (PBSPs) are experiencing enormous growth as an increasing number of cities worldwide are adopting the scheme. PBSPs are managed and operated by the private sector; by local community groups, including non-profit organisations (NPOs); and by local governments. In many Japanese cities where private bicycle sharing is high, the scale of PBSPs is relatively small, leading to challenges such as difficulty in securing funding and appointing operators. This paper proposes that NPOs may have the capacity to operate and effectively manage PBSPs in conjunction with other non-profit activities to promote community development. Using a case study approach and implementing a user perception survey, this study examines the experience of a small-scale, NPO-run PBSP in Kitakyushu City, Japan. Findings show that NPO management and operation added value to the PBSP. In addition, some users were interested in the PBSP beyond its role as a means of transport. These users tend to engage in local activities more frequently than other users. Finally, almost all of the users were satisfied with the bicycle-sharing service, regardless of their reasons for using the programme. The insights gained from these results may help improve small-scale PBSP implementation, policy, and planning, both in Japan and beyond.     

Emotions in motion: tourist experiences in time and space

Issues of crime in a destination area affect real and perceived visitor safety; away from rare but high profile incidents such as terrorist attacks, visitor security is more likely to be affected by a lesser criminal activity. This paper contributes to our existing understanding of how tourism can be affected by criminal activity by selecting a definable geographical area and investigating the dimensions, scale and nature of visitor-related crime and the perceptions, attitudes and behaviours of visitors in relation to safety issues. The results indicate that, although visitors believed the destination to be a safe one, the statistics indicated that they were more susceptible to crimes of dishonesty, in particular vehicle-related theft, and the times and places they were at risk evidenced different patterns to residents. With visitors accounting for less than 10% of the total population, these differences are not immediately apparent. Visitors are not homogenous and distinct groupings based on perceptions, attitudes and behaviours were found. TheREFore, there is a requirement to examine how crime is impacting on visitors by distinguishing them from the overall crime figures, but measures to protect visitors also have to be tailored to take cognisance of typologies of visitors.     

Colonial tourism in Victoria,Australia, in the 1840s: George Augustus Robinson as a nascent tourist

Using the private journals of George Augustus Robinson as a lens, this paper is concerned with generating insights into the emergence of tourism in colonial Victoria, during what Towner calls its ‘tourism era of discovery’. Robinson was the Chief Protector of Aborigines and is generally regarded as the most travelled man in Victoria in the 1840s. Robinson was reconstructed as a ‘nascent tourist’ whose gaze was mediated by British conventions of the picturesque and panoramic, confirming that new world tourism in Australia in the nineteenth century is rendered in old world paradigms. The role played by private landholders in creating ‘nascent private tourism’ and the nexus between explorers, travellers and tourists were also highlighted. Copyright © 2010 John Wiley & Sons, Ltd.     

Services and functions provided by European city tourist offices: a longitudinal study

Tourism has become a major source of employment, revenue, international awareness and opportunity in European cities. As competition among European cities grows, the efficiency of management in city tourism organisations (CTOs) becomes increasingly important. This article reports on a longitudinal study of 50 European CTOs over the 4‐year period from 1995 to 1999. The aim of the study is to examine the changes in functions provided by European CTOs during the given period of time. Findings reveal that five identifiable function categories can characterise the changes that happened during the given period of time: hotel booking service, commerce, conventional information dissemination, advanced information product and relationship management. It is argued that information technology and role change are the main driving forces of these changes. Copyright © 2003 John Wiley & Sons, Ltd.     

Conflicts over Space for Marine Leisure: A Case Study of Recreational Boating in Japan

As an island nation with long coastlines and many islands, Japan has abundant resources for marine tourism and leisure. However, coastal resorts and marine leisure are less prominent than might be expected. The main reason lies in the many conflicts surrounding access to the sea and its resources. Industrial and urban development along the coastlines and a strong fishing industry combined with traditional property rights compete with coastal tourism and marine leisure for the use of coast and sea. This paper discusses the roots of conflicts between marine tourism and leisure, and other economic activities or environmental issues, as well as conflicts between different types of coastal tourism and marine leisure. To this end, it uses recreational boating and connected activities like fishing and diving to examine the issue. It was found the situation in Japan is characterised by a dense web of rights, regulations, customs and power dynamics which has impeded the establishment of marine leisure as a recreational activity. Marine leisure has, however, developed some distinct features, and many compromises have been found on a piecemeal and local basis. Such compromises may be the only way not to divide fluid space, but share it.     

Cruising,freighter‐style: a phenomenological exploration of tourist recollections of a passenger freighter travel experience

Opportunities to participate in freighter cruises, which use cargo ships outfitted with a small number of passenger cabins, have been growing in recent years. In order to better understand the experiential characteristics of this phenomenon, 22 respondents were selected to take part in a phenomenological study based on their recollections of the activity. The respondents discussed the issues of remoteness and the often limited tourism facilities they were able to access during their travels. Mostly though, they reflected on friendships made, opportunities for learning and places visited as being an important and enjoyable part of the freighter cruise experience. Copyright © 2008 John Wiley & Sons, Ltd.     

The experience sampling method: examining its use and potential in tourist experience research

Though a valid and widely used approach in leisure, recreation, and psychology, the experience sampling method (ESM) is rarely used in tourism studies as a way to collect data on immediate conscious experiences during tourist events. This paper examines the use of ESM as it relates to tourist experience research. We begin by introducing ESM before exploring the application of this method to emerging smartphone technology. We then introduce a research approach, which incorporates the use of a digital ESM modified to act as a predominantly qualitative procedure, using voice recording software, to study the experience of educational tourists in Peru. The data gathered using this approach are analysed to examine the application and operational aspects of ESM. We consider the methodological implications of this research method by presenting findings on the length of qualitative discussions, reported mood, qualitative content related to ESM procedures, and post-trip recollection of ESM. The discussion that follows focuses on evidence of participant burden, reactivity, and anthropomorphism related to the use of smartphones as data collection tools. This paper concludes by outlining future research areas, with specific reference to spatial aspects, affect, and smartphone use, which expand the potential of ESM in tourist experience studies.     

Power,social exchanges and tourism in Langkawi: rethinking resident perceptions

A study was undertaken among the residents on Langkawi Island, Malaysia to explore the utility of a combination of social exchange and power theories to explain residents' attitudes toward tourism and to examine how residents' evaluation of the impact of tourism influences their attitudes. In‐depth, semi‐structured interviews were conducted with 46 residents. The study concludes that the combination of social exchange and power theories is more useful than social exchange theory alone in understanding residents' attitudes concerning the impact of tourism. However, residents' general values, dependence on tourism, and ability and willingness to adapt moderate the influence of power on residents' evaluation of the impact of tourism. Copyright © 2002 John Wiley & Sons, Ltd.     

Managing complexity and change in tourism: the case of a historic city†

Europe's historic cities face many challenges, including those associated with growing pressure from tourist interest. This paper reviews the general issues for historic cities with significant tourist activity, and then examines the background, purposes and future direction of the English city of Canterbury's visitor management initiative. An open, soft systems model is used to clarify the differing significance of the initiative for selected stakeholder groups with interests in the city, its society, economy, environment and ecology. The significance of the Canterbury City Centre Initiative for other European walled and historic cities is considered briefly in the context of wider town centre management initiatives, and the linkages to wider city planning processes that it exemplifies. Copyright © 2000 John Wiley & Sons, Ltd.     

The development of tourist art and souvenirs — the arc of the boomerang: from hunting,fighting and ceremony to tourist souvenir

This paper examines the history and development of tourist art and souvenirs and discusses the reception of such artefacts, alongside works of fine art, within the museogallery system. Beginning with the relationship between cultural tourism and anthropology, it identifies common links between ethnographic artefacts, works of fine art and souvenirs collected in Australia during the latter half of the 20th century. Approaching these objects from the discipline of art history, this research takes as its priority the formal qualities of the artefacts and charts the transition of the boomerang, among other Aboriginal artefacts, from functional tool designed for hunting, to a marker of people and place made for sale as a tourist commodity. Other questions addressed in this research are as follows: What, other than size and price, attracts tourists to certain souvenirs and not others? Where is their final resting place and what meaning is attached to them through the narrative appended by the maker and by the consumer? How is it effected by the resulting location of display? Copyright © 2008 John Wiley & Sons, Ltd.     

Paradise from the other side of nowhere: troubling a troubled scene of tourist encounter in Belize

When Shaky was run over by a drunken tourist one night in April of 2003 on the main street of Placencia, one of several coastal ‘tourist paradises’ in Belize, the image and stories of his mangled body stimulated a flow of narrative that conjured a nervous dread troubling the smooth, laid-back, tropical vibe of the place. In such a moment of shock and impact, images of a Caribbean dream-world suddenly enter the senses like a nightmare to agitate things. This paper tracks the affective forces of Shaky's death as an arresting image and the troubling state of suspense and suspension that still haunts the place and its people. It explores how the stories of a ‘death in paradise’ focused anxieties and wild speculations about tourist encounters. This paper is about the local public pulse of things in moments of impact and of the generative potential lodged in fashioning life in a space of tourist encounter.     

Nature as a commercial setting: the case of nature-based tourism providers in Sweden

This study analyses variations in the operational setting in the context of nature-based tourism (NBT) and draws much needed attention to the supply side of this sector by segmenting the NBT service providers based on their setting preferences. This paper focuses on the setting of NBT as an important alternative avenue for understanding the operational context of NBT supply. This approach is subsequently empirically explored through a national survey among the NBT service providers in Sweden. The data analysis demonstrates that the companies can be rather clearly clustered based on the variations in the perceived importance and impact of NBT setting components. This study therefore helps in understanding the role of a commercial setting in explaining NBT supply, which has a potential to not only contribute to developing the research of this sector further but also help in avoiding possible conflicts with other natural resource users and improve its overall management.     

Off-the-beaten-track tourism: a new trend in the tourism development in historical European cities. A case study of the city of Krakow,Poland

In the recent years, substantial changes in the manner of sightseeing in cities have been becoming visible. Tourists are leaving the old city centres and are deciding to visit places that are not typical tourist attractions. In such places, alternative forms of city tourism described as off-the-beaten-track tourism are developing. In Europe, this pertains especially to historical cities, specifically capital cities and large agglomerations, such as Krakow, one of the biggest cities in Poland, commonly described as the cultural capital. The aim of this article is to analyse the management of tourism in European historical cities in the context of off-the-beaten-track tourism’s development using the case study of Krakow. To illustrate the issue, two districts, Nowa Huta and Podgórze, were chosen as the examples. In both districts one can observe changes affecting the model of city tourism that stems from the shift in motivations of visitors and from alternative ways of spending free time in the city they are visiting. This process necessitates appropriate management of tourism in the city in accordance with the rules of sustainable development and protection of cultural and historical authenticity of places and buildings.     

Network-based spatial interpolation of commuting trajectories: application of a university commuting management project in Kyoto,Japan

This study presents an application of network-based spatial interpolation of student commuting trajectories from a series of origin–destination trip datasets. In particular, we incorporated multimodal public transportation networks, including bus networks, to estimate the student commuting routes. The student samples for this study were collected from an online travel diary survey conducted by Ritsumeikan University in Kyoto, Japan. The ArcGIS Network Analyst was used to construct spatial network datasets and reconstruct trajectories from the origin–destination trip dataset. In addition, line densities of estimated trajectories were calculated and displayed on maps for geovisualization. These maps helped us understand the precise locations of congestion and spatial patterns of student commuting, unlike linear representations of people’s movements that connect origins and destinations. Our study also showed that estimated trajectories can simulate quantitative impacts on travel time by promoting walking or the use of public transportation.     

Restoring tourist confidence and travel intentions after disasters: some insights from a rejoinder to a series of unfortunate events in Malaysian tourism

Many countries face a decline in tourist confidence and reduced travel intentions after disasters. However, Malaysia – a country that experienced a series of aviation tragedies throughout 2014 – encountered an overall increase in inbound tourists and monetary receipts. This article more closely examines the effects of these unfortunate events on Malaysian tourism and identifies several strategic avenues that can contribute to restoring tourist confidence and reigniting tourist interest in travelling to disaster-stricken countries.