Predicting tourists' behavioural intentions at the destination level

Using structural equation modelling, the formative model was tested on a sample of 703 tourists who visited six coastal destinations in Montenegro. It relies on the complex relationships between five constructs – perceived quality of a destination's offerings, tourist satisfaction, perceived equity, perceived benefits and behavioural intentions – simultaneously incorporating the emotional and rational self-regulatory mechanisms. The empirical results supported the hypothesised relationships. The group of eight tourist destination attributes affects perceived quality of a destination's offerings that positively and directly relate to perceived benefits, behavioural intentions and tourist satisfaction, whereas satisfaction is also determined by equity perceptions. Additionally, perceived quality of a destination's offerings also relates indirectly to tourist behavioural intentions, through perceived benefits and tourist satisfaction, while satisfaction also mediates the interaction between perceived equity and tourist intended behaviour. These research results contribute to a deeper understanding of which behavioural processes, and with what strength, lead to the increase in tourist loyalty at the destination level, and ultimately provide better insights into the predictors of behavioural intentions.     

Adventure tourist destination choice in Tanzania

It is said an adventure is an experience and experience is a part of expectations. Yet as adventure tourists expect unique experiences, certain ingredients of services (degree of satisfaction) affect their deeper needs to become attached to a place. Are such needs developed over time at a new destination? This paper suggests tourist behaviours and preferences towards destination choice change over time. The proposed model suggests that tourists’ expectations and motivation at early stages of planning affect satisfaction and level of perceived constraints, and these further predict place identity and dependence at the end of travel. As much as satisfaction arises from concrete services such as food and transportation services, constrained activities are expected to have a negativeconsequence on expectations and motivations. Since this paper is based on international adventure tourists, typically willing to take on calculated risks during their visits to Tanzania, we expect many of these hypothesised gaps to diminish as tourists become mature and aware of services offered at the destination. To test awareness and familiarity, we add different proxies for maturity (i.e. late stage of stay, repeat visitors and loyalty intentions) and awareness (i.e. tourists with escape motives) of services provided at the specific destination.     

Destination competitiveness through the lens of brand positioning: the case of Australia's Sunshine Coast

The purpose of the paper is to provide a collaborative practitioner/academic interpretation of a destination's competitiveness through the lens of brand positioning in the domestic short break drive market. A 173 item questionnaire, which was mailed to a systematic random sample of 3000 households in the target market, attracted a 17% useable response. The paper compares how one destination, the Sunshine Coast, is positioned in its most important market, in relation to the brand identity intended by the destination marketing organisation (DMO). Key constructs were brand salience, brand associations and brand resonance. The Sunshine Coast was found to hold a leadership position in the minds of consumers, and the results indicated a strong level of congruence between actual market perceptions and the brand identity intended by the DMO. There were strong associations between brand salience, brand associations and brand resonance. The findings provided the destination of interest with both a measure of past marketing effectiveness as well as positive indicators of future performance. The paper represents collaboration between a tourism practitioner and a tourism academic, and attempts a contribution to the emerging literature on destination competitiveness through the lens of positioning theory.     

Big mountain,big name: globalised relations of risk in Himalayan mountaineering

The paper explores how visitors' perception of a destination's heritage management affects satisfaction with actual visits to the sites and overall perception of the destination's cultural image, using Macao as the case setting. The study will also look at how site visit satisfaction influences the intention to revisit and recommend to others. The findings indicated that perception of the quality of heritage interpretation was significantly associated with destination cultural image and site visit satisfaction. However, associations between site visit satisfaction and intention to revisit and recommend were weak. The findings also led to a discussion on whether the labels ‘cultural’ versus ‘non-cultural’ tourists remain stable over time.     

The Formation of a Tourist Destination's Image via Information Sources: the Moderating Effect of Culture

The present study aims to outline the growing importance of culture in the field of tourism. More specifically, it highlights culture as a moderating variable in pre‐visit tourist destination image formation, through the information sources utilized by the tourist in the selection of a holiday destination (that is, travel agencies alone vs. travel agencies together with the Internet). For this purpose primary research used a multicultural sample of 371 tourists from different European countries. The results show that the formation of a destination's pre‐visit image amongst tourists, based on the information sources they use, is moderated by the level of uncertainty‐avoidance of their national cultures. Copyright © 2011 John Wiley & Sons, Ltd.     

How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?

Understanding the main factors that affect travelers' behavioral intentions are essential for countries that intend to develop their tourism industry. This research investigates how the services of low cost carriers (LCCs) affect travelers' behavioral intentions to revisit and a willingness to recommend the destination to others. The results show that the perceived services of LCCs have a significantly positive effect on the destination's image, and the destination's image has a significantly positive effect on behavioral intentions.     

Regional destination image perception of tourists within a winescape context

This study's purpose is to conceptualise a wine regional destination's perceived image, in the process integrating multiple theories such as servicescape, place-based and destination choice. The research (n?=?334 respondents) outlines the conceptualisation of a wine region destination's image in the form of a winescape framework as perceived by visitors. The winescape construct is identified within a framework of eight dimensions for a well-known US wine region. The most important winescape dimension is the natural beauty/geographical setting. The first-time and repeat visit dynamic impacts upon visitors' wine tourism behaviour and perception of the region's winescape. For in-state and out-of-state-based visitors there are pronounced differences in their perception of the region's winescape dimensions. Increasing distance from the destination region is pivotal in the perception of the winescape dimensions. The decision to engage in wine tourism is seemingly impulsive from a timing viewpoint, and the motivations guiding the visitors' behaviour are mainly of a hedonic nature.     

Ethics and influences in tourist perceptions of climate change

Ethical decisions to visit disappearing destinations are self-serving and influences feed into self-interest. Data were collected from a sample of pre-, during- and post-visit tourists to Venice and Svalbard, using expressive techniques and scenarios using the Hunt–Vitell model to understand ethical decisions, and the constructive technique and collage to understand influences. The results show that travel decisions are driven by individual selfishness, and any threat to freedom (i.e. the right to travel) is underplayed. The preferred scenario for long-term benefit for planet and people is via short-term economic and social negative impacts on the destination's locals, rather than the tourists' own experience. Respondents believe that they are blameless for their purchasing habits as they lack perceived behavioural control, and instead corporations ought to be providing sustainable products as the norm and not sell products that harm. In the scenarios, where respondents express concern for the locals in a disappearing destination (i.e. if we do not visit, they will not benefit from our expenditure), individual selfishness to visit could be the driver, rather than an altruistic act to provide support. Theoretical and policy implications are discussed.     

Destination competitiveness: evidence from Bali

Within the dynamic global tourism industry, understanding the reasons for a destination's competitiveness is essential in order to enhance its performance, facilitate more effective destination management, and inform its overall sustainable economic development. This paper applies Kim and Wicks’ (2010, July 30. Rethinking tourism cluster development models for global competitiveness, international chrie conference-refereed track, University of Massachusetts) tourism cluster development model to Bali – a small, mature destination in the developing economy of Indonesia. It demonstrates that there are complex relationships between: (i) cluster actors; (ii) barriers preventing effective networking; and (iii) the significance of these interactions for the local host community. This paper contributes to the debate by addressing new and different attributes and actors such as transnational corporations, universities, and the concept of co-opetition, as being significant attributes in Kim and Wicks’ initial model. Through a qualitative approach involving N?=?23 semi-structured interviews, this paper illustrates intricate issues and relationships that are identified in Bali, a small mature destination. Purposive sampling methods were employed to generate a range of key stakeholders who informed our understanding of ‘cluster actors’ in Kim and Wicks’ terms. The systematic examination of these key tourism elements provides a detailed analysis of the destination's strengths and weaknesses, and a more nuanced understanding of what facilitates a destination's competitive position.     

Holiday in Mexico: critical reflections on tourism and tourist encounters

This article examines the role of tourism as a motive and mechanism for change in contemporary cities, considering how the theming of space with tourists in mind necessarily involves other kinds of spatial and social transformation, and asking what role actual and hypothetical tourists play in local contests over space and representation. Looking closely at Belfast's Gaeltacht Quarter provides an insight into how global fashions in place marketing, tourism and minority language promotion intersect with the particularities of areas to which they are applied. This paper argues that the superficially value-neutral, internationally recognisable language of economic development can be used both as a means of transcending, and a means of strategically negotiating, intense struggles over space, identity and status.     

An evaluation of satisfaction levels among Chinese tourists in Vietnam

This paper examines the extent to which Vietnam satisfies the various destination attributes sought by Chinese tourists. The research investigates a number of variables, including socio‐demographics and travel characteristics, and compares the importance that travellers attach to various destination attributes with their associated satisfaction with Vietnam's various tourism products. By investigating the relationship between importance and satisfaction from the perspective of Chinese tourists, the paper makes a contribution to the literature. The findings should provide Vietnamese service providers with insights into the perceptions and satisfaction levels of Chinese tourists. Copyright © 2009 John Wiley & Sons, Ltd.     

Role of components of destination competitiveness in the relationship between customer-based brand equity and destination loyalty

Previous research suggests that an increase in customer-based brand equity (CBBE) can lead to greater competitiveness of the brand by influencing consumer behaviour through the greater possibility of brand selection, increased brand loyalty, reduced price sensitivity, and a willingness to pay more for the brand. However, there are also studies that suggest that certain destination competitiveness attributes can be the antecedents of a destination's CBBE. This study argues that the construct of destination competitiveness can be classified into the components of: (1) “functional attributes” being the antecedent of CBBE and (2) “abstract attributes” that are actually influenced by CBBE. A Delphi survey was conducted to assist in the classification of competitiveness attributes into the component of either functional or abstract attributes. Subsequent tests using structural equation modeling and bootstrapping confirm the mediating effect of CBBE in the relationship between the functional and abstract attributes, and its indirect effect on destination loyalty.     

The representation of travel and identity in Bernardo Bertolucci's The sheltering sky

This study aims to analyse the representation of travel in movies by analysing Bernando Bertolucci's movie [Aldrich, W., Thomas, J. (Producers), & Bertolucci, B. (Director). (1990). The sheltering sky [Motion picture]. United States: Warner Bros]. Filmic travelogues are intended here as illustrations of a process of discovery and transformation of identity from a post-modern perspective. The questioning of the self happens through a journey to a timeless place which managed to preserve a sense of the past. The characters' transformation from tourists to travellers and nomads becomes a kind of pilgrimage in search of authenticity. In this perspective, the desert comes to represent a more general emptiness surrounding and inside the characters. The theories formulated by Bauman, Urry, MacCannell and Wang are central to this analysis, including the subjects of the quest of authenticity, the distinction between travellers and tourists and the files of representation.     

Along came a mega-event: prospects of competitiveness for a 2010 FIFA World Cup™ host city

South Africa's hosting of the 2010 FIFA World Cup? came at a time when countries and cities worldwide were increasingly competing for this sought-after status. The benefits and challenges of such an event have received significant attention from researchers and practitioners alike. No tourism destination is guaranteed long-term competitiveness by being offered the once-off opportunity to host a major international event. This study aimed to determine whether a mega-event would make a greater or lesser contribution to the long-term competitiveness of the host destination given the extent to which it was being addressed at a strategic level. Existing literature on destination competitiveness and mega-events was studied to identify relevant issues that would have to be addressed at this level. Primary and secondary qualitative data were collected from a host city on the eve of the 2010 FIFA World Cup? to place these issues into perspective. The empirical findings indicate how a mega-event can contribute to the competitiveness of a destination if it forms part of a broader event strategy; if the necessary leadership is in place; and stakeholder roles have been clarified.     

Utopian Tourists — Cruising is Not Just About Sailing

Arguably, all tourists are looking to fulfil dreams that involve some sense of a 'utopian' ideal, whether in the 'arms' of an ancient civilisation or relaxing on a beach, free of work-a-day worries. Similarly, the growth of ecotourism and adventure tourism represents touristic attempts to fulfil utopian dreams denied the urban resident. For most tourists, these utopian dreams are played out in the year's annual holiday. Other tourists move beyond the confines of this time capsule because they have no intention of going 'home' - their 'escape attempts' become a whole way of life. This paper brings together the sociology of tourism and of alter native lifestyles to understand the nature of a utopian subculture, long-term ocean yacht cruising. While by most definitions these people are tourists, in relation to other sociological concepts they are a utopian 'community' which espouses not only an explicit social critique but also utopian lifestyle goals. While our notions of 'utopian' thinking tend to a collective, not all those who seek utopian alternatives to mainstream society do so within the 'collective' community. A social critique and a vision of a better lifestyle can be expressed in more individuated action. This paper shows how a traveller subculture expresses these issues.     

Negotiating stigmatisation of deviant behaviour: an exploration of locals’ perceptions of nude tourists

ABSTRACT

Stigma may result in tense social interactions and discrimination between stigmatisers and stigmatised individuals. Despite its social relevance, stigma has been largely neglected in tourism sociocultural studies. Framed by Goffman’s and Falk’s theoretical propositions of social stigma, this paper aimed to explore local’s stigmatisation of tourists’ behaviour. This study revealed that locals’ stigmatisation of tourists’ behaviours can be spatially negotiated and deconstructed through social interactions. The data analysis also found that not all tourists are equally stigmatised and that tourists’ conduct can be highly stigmatised if adopted by locals. Based on in-depth interviews, these findings were drawn from an examination of locals’ perceptions of tourists’ nudist behaviours in a Mexican destination. This research’s results contribute to a fuller understanding of how locals (de)construct their stigmas of tourists’ behaviours through local-tourist sociocultural interactions.     

Book Review

This paper uses the livelihoods framework to analyse how cultural tourism can diversify livelihoods at XaiXai village in the Okavango Delta, Botswana. Both primary and secondary data sources were used in this study. Primary data sources included household and key informant's interviews conducted at XaiXai village and Gcwihaba Caves. Secondary data included both published and unpublished materials on cultural tourism, XaiXai village and Gcwihaba Caves. Results indicate that the San (Basarwa) of XaiXai's traditional life of hunting and gathering has become a cultural tourism product in the Okavango Delta. Gcwihaba Caves’ geological formation particularly the stalagmites, stalactites and channels also attract tourists that visit the Okavango Delta. The caves also have a cultural history in that they were used as a hiding place by the Basarwa in times of wars, rainy season and cold winters. As such, the cultural values of the San of XaiXai and Gcwihaba Caves are cultural tourism products that can diversify livelihoods at XaiXai village. Therefore, policies and strategies that address cultural tourism and rural livelihoods in tourism destination areas need to be developed. The Gcwihaba Caves and Xaixai Village case study demonstrates that cultural tourism can be a tool for rural livelihoods diversification in tourism destination areas of developing countries.     

The development of a destination brand identity: a story of stakeholder collaboration

Literature has demonstrated the central role of stakeholders and collaboration in destination branding. However, empirical studies on stakeholder interactions and their dynamics in destination and place branding are still rare. The objective of this study is to examine how different kinds of factors and internal stakeholders’ actions contribute to destination brand identity development. Drawing from social identity and place branding theories, and empirical research from a ski destination, we identify five factors and four actions contributing to the destination brand identity development process. Our findings indicate that a strong informal stakeholder group can take the leadership in brand development and that the role of the destination marketing organisation might be overemphasised in the literature on destination marketing and management.     

An experiment on the role of tourist attribution: Evidence from negative nature-based incidents

More so than previously, in recent years tourists have been exposed to unexpected adverse situations, such as political instability, caused by the destination. Many aspects of the destination experience do not involve service delivery and product consumption; thus, such an experience needs to be treated uniquely. Acknowledging that the effects of tourists’ inner psychological processes in this context are crucial, this study applies attribution theory to examine how tourists make sense of negative incidents caused by the destination’s natural incidents. The results show the crucial effects of globality attribution in predicting the levels of satisfaction.