Understanding the residents’ social impact perceptions of an African Cultural Festival: the case of Macufe

ABSTRACT

The Macufe is one of the Africa’s largest cultural festivals, and takes place annually in Bloemfontein, South Africa. This 10-day event attracts approximately 140,000 attendees, meaning that the residents have to share facilities and services with tourists. The effects of such interactions can be both positive and negative. Community members are stakeholders in any tourism ventures that take place in their area, meaning that their goodwill is of utmost importance. Therefore, the social impacts of this event should be well managed to foster community support. For this reason, a quantitative study was done to determine residents’ social impact perceptions towards the event. A total of 425 questionnaires were completed by willing residents who lived in proximity to festival activities. From an exploratory factor analysis, four factors were extracted, namely community enhancement, community degradation, tourism growth and increased public spending and interaction. It was found that the event does not generate significant levels of positive social impacts, and that the negative social impacts are viewed almost equal to the positive social impacts. This was one of the first social impact perception studies done on an African arts festival, which contributes to the sustainable management of such crucial events.     

Nature-Based Tourism and Poverty Alleviation: Impacts of Private Sector and Parastatal Enterprises In and Around Kruger National Park,South Africa

International programmes and national policies around the world have identified tourism as an appropriate mechanism for sustainable development, poverty alleviation and biodiversity conservation. To evaluate the impact of nature-based tourism on the poor, socio-economic assessments were undertaken at enterprises based within South African protected areas. Comparisons were made between local economic interventions reported by enterprises and neighbouring community member's perceptions of their initiatives. Socioeconomic impacts evaluated included employment, gender equality, procurement, corporate social responsibility, dependency on tourism and access to markets. The studies demonstrate that isolated efforts from individual tourism companies have little tangible impact on the majority of people living in highly populated rural communities but impacts are substantial for the few people who directly benefit. Implications of these findings for future socio-economic initiatives through tourism, and options to increase net benefits to the poor are explored.     

Does tourism really cause stress? A natural experiment utilizing ArcGIS Survey123

ABSTRACT

Tourism related stress has recently been revealed as an issue for tourism host community residents. Prior studies have relied on directly asking residents if tourism caused them stress, resulting in possible participant priming. This study utilized the ArcGIS Survey123 app to collect data on resident stress from a community with high levels of tourism visitation and a community with low levels of tourism visitation. During the study, researchers never mentioned tourism. Half of study participants in the community with high tourism visitation discussed tourism directly as a stressor, accounting for almost 5% of all stressful experiences, while no participants in the community with low tourism visitation mentioned tourism as a stressor. Geospatial data revealed that tourism related stressors occurred outside of the ‘tourism zone’ in the community with high tourism visitation, and tourism related stressors mirrored perceived tourism impacts measured in a post experiment survey of study participants.     

Social Capital,Tourism and Regional Development: SPCC as a Basis for Innovation and Sustainability

Traditional views of regional development have focused on economic factors and potential innovation in technical and resource exploitation processes. Similarly, regional tourism development is usually couched in economic terms, such as number of jobs and increasing land values. This approach usually ignores the social and community aspects of tourism development; thus an alternative view argues that the community needs to be factored into our planning and development strategies to balance the traditional economic view. It is argued in this paper that fostering innovation in regional development is much more than a process of community consultation. Rather, what needs to be factored in is SPCC – social, political and cultural capital. This works in both directions; tourism development depends on a level of social, political and cultural capital in order to be a successful regional development tool (even in economic terms) while at the same time tourism development can be undertaken in a way that contributes to SPCC in the region. The paper outlines the key concepts of social capital, political capital and cultural capital. It does so within the context of regional tourism development and the concepts of systems of innovation and sustainable development.     

Moving on from Joint Management Policy Regimes in Australian National Parks

Joint management regimes in Australia are seeing an increasing focus on cross-cultural approaches to management of national parks. This has brought under scrutiny the eurocentric approaches to park management that exclude the rights and perspectives of indigenous Australians. The history of our parks appears to have been built on policy that is not only exclusionary but stems from a hegemonic approach to management. With an increasing focus on natural resource and cultural tourism (often referred to as ecotourism) within Australia, it is time to address the issues that are fundamental to the provision of policy for this area of park management. Pressure from tourism can have significant impacts upon the natural and cultural resources of national parks, and thus on the local aboriginal community itself. Policies formulated within the framework of ecotourism principles, supported with social science research in the community studies area, are ideally suited to application within the joint management framework. These policies facilitate a cross-cultural flow of information and thus promote a development of the cross-cultural understanding that is vital to the resolution and progress of joint management. It would seem that policy directions founded on the principles of ecotourism and the facilitation of community ownership and control of tourism and the associated resource are being overlooked or treated in politically expedient ways as a means of appeasing legal requirements at both a management and political level.     

Interfirm resource integration in destination contexts

ABSTRACT

In a co-producing tourism destination context, interdependent firms providing the destination product need to coordinate their relationships to achieve resource integration. We focus on two key dimensions of resource integration: (1) interfirm resource complementarity and (2) adaptation of activity structures. Survey data from tourism firms at Norwegian mountain destinations show that both resource complementarity and adaptation of activity structures are a function of trust, authority-based governance, and interfirm learning. Trust and learning have overall stronger effects on resource integration than authority-based governance, in particular on the development of resource complementarity. Authority-based governance has a significant effect on the adaptation of activity structures and a borderline significant effect on resource complementarity.     

Inherent factors of family business and transgenerational influencing tourism business in Malaysian islands

ABSTRACT

There is an indication that the existence of transgeneration enterprise has unique ability as a ‘resilient factor’ in sustainable tourism development. It bridges the relationship between resilience and sustainability. This paper highlight evidences of the relationship using two successful case studies of Small-Medium scale tourism enterprises on the islands in Malaysia, namely the islands of Langkawi and Tioman. The most important factors influencing successful family business in transgeneration enterprise by priority within the business wealth point of view are aspect of survival, followed by low-entry barriers, ‘passing the baton’, bridging relationship, ‘smallness’, and adapt and change. From the socioemotional wealth point of view, aspect of belonging followed by family welfare priorities, structural generation change, contextual embeddedness, attitude, informal decision making and friendly working environment influence the success of family business in transgeneration enterprises. Hence, sustainable tourism development in the context of local community empowerment might only be achieved once the ‘resilient factor’ is present or in place and ready at the tourism destination.     

Not a ‘museum town’: discussions of authenticity in coastal Denmark

ABSTRACT

This article investigates community perceptions of authenticity in connection to the fishing and tourism sectors and the relationships therein. Inspired by fieldwork in three Danish coastal communities, the article attends to discussions on fishing, tourism, and change, in which residents referred to ‘museum’ or ‘museum town’ as shorthand for an undesirable transformation. The article answers: (1) what are the underlying concerns of becoming a ‘museum town?’ and (2) how is authenticity employed by community members in connection to desirable and undesirable outcomes of transition? The analysis probes the ‘museum town’ expression as a means to understand host communities’ relationship to the fishing and tourism sectors and their expressed interest toward authenticity. Empirical material from semistructured interviews and ethnographic field observations initiates the thematic analysis, which then continues with a theoretical reflection on authenticity. Coastal community members understood authenticity through demonstrations of realness, waterfront and community activity, and a desired independence for the fishing industry. Being authentic required a working fleet, which carried deeper implications for transformation and the complementarity of tourism, as opposed to its suitability as a substitute for the fishing industry. Calls for the fishing industry to remain independent highlight the importance for cross-sector dialogue for local development.     

Indigenous Tourism Policy in Australia: 25 Years of Rhetoric and Economic Rationalism

Successive Australian federal and State governments have produced tourism policies to facilitate the development of Aboriginal and Torres Strait Islander [ATSI] tourism. However, the effectiveness and appropriateness of these policies has been questioned. This paper describes a qualitative study examining federal and Queensland State governments' ATSI tourism policies during the period 1975 to 1999. Three main findings of the study were: (1) ATSI tourism policies are published in an ad hoc manner and appear to be related to a reactive approach by governments to broader ATSI social and economic issues; (2) economic concerns dominate ATSI tourism policies and emphasise the commodification of indigenous tourism; and (3) policies are strongly reflective of an economic-rationalist ideology. The study concludes that the emphasis on economic rationalism assists Australian tourism enterprises to be internationally competitive but may create undesirable consequences for indigenous tourism stakeholders.     

Motivational determinates of creative tourism: a case study of Albergue art space in Macau

ABSTRACT

Creative tourism is a new genre of tourism eliciting active tourist participation in learning and experiences. This study explores tourists’ motivations for participating in creative activities, as well as their perceptions of authenticity following a visit to the Albergue Art Space located in Macau, SAR, China. Empirical results indicate that vernacular heritage, service quality and participatory experience are key determinates for developing creative tourism. Sightseeing, social contact, self-improvement and escape emerge as primary motivations for participating in creative activities. In addition, tourist perceptions of authenticity in the context of creative tourism encompass objective and existential components. This study proposes to incorporate aspects of participatory experience into creative tourism products.     

The successful management of organisational change in tourism SMEs: initial findings in UK visitor attractions

Organisational change management theory for small and medium‐sized enterprises (SMEs) within the tourism industry is an under‐researched field. Changing political, economic, social and technological factors can leave unprepared SMEs exposed to external as well as internal pressures, which can lead to underperformance, or in worst case scenario, business failure. This paper, reporting on the findings of exploratory research of nine UK‐based visitor attractions, all qualifying as SMEs, suggests that the successful management of change is crucial for SMEs' survival and success. The findings argue that the current approach taken to organisational change management within the industry is bumpy incremental, bumpy continuous and planned. Hence, the paper provides a framework for managing organisational change based on eight critical success factors identified by the study: adaptability and flexibility, commitment and support, communication and co‐operation, continuous learning and improvement, formal strategies, motivation and reward, pragmatism, and the right people. Copyright © 2008 John Wiley & Sons, Ltd.     

From ideological space to recreational tourism: the Israeli forest

ABSTRACT

The forest as a leisure, recreation, and tourist space is growing in significance as part of nature-based tourism. It contributes to social and economic development, particularly in light of the global trend for more recreation and tourism in developed and developing countries. The main aim of this paper is to describe and analyze the evolution of forest development policy and its implications for the function of the forest as a recreation and leisure space, using an Israeli case study. The methodology is based on historic-geographic research to analyze forest tourism over time and into the present. The study finds that the spatial processes that took place over nearly a century in Israel transformed its forests from expressions of an ideology to spaces dedicated to leisure, recreation, and tourism.     

Collaborative marketing for the sustainable development of community-based tourism enterprises: a reconciliation of diverse perspectives

ABSTRACT

Collaborative marketing for the sustainable development of community-based tourism enterprises (CBTEs) is subject to diverse stakeholder perspectives and a complex mix of factors determining collaboration success. This research investigates a framework supporting stakeholder collaborations in marketing CBTEs for sustainable development. The proposed framework is an outcome of the process of reconciling divergent perspectives in CBTE collaborative marketing using a knowledge co-production approach. Particularly, knowledge interactions between researchers and research participants to achieve a synthesis of perspectives in developing a collaborative marketing approach for the sustainable development of CBTEs in Vietnam were investigated. The knowledge interaction occurred in the form of a workshop that included 15 CBTE stakeholders and the first author and was undertaken in the village of Triem Tay (Vietnam). Through the workshop, a collaborative marketing framework for CBTE sustainability was identified. The framework stated the reasons for the divergence of perspectives on CBTE collaborative marketing for sustainable development: limited understanding of involved stakeholders; individuality in collective efforts; stakeholder self-righteousness; and contextual factors. Accordingly, the framework identified four attributes supporting stakeholders collaborations in marketing CBTEs for sustainable development: improved and right-directed perspectives of CBTE stakeholders; a set of rules governing stakeholder interventions; government involvement in CBTE collaborative marketing in the roles of an inspirer and an arbitrator; and the transformation from successful tour operators to social entrepreneurship to facilitate CBTE collaborative marketing. The contribution of this study lies in the potential of a knowledge co-production approach to be utilised in collaborative works involving multiple perspectives. Additionally, the study provides insights into the discussion of community-based tourism collaboration.     

Death of a Backpacker: Incidental but Not Random

This case study of the fatal shooting of a backpacker by a policeman in the otherwise peaceful town of Pai in northern Thailand aims to show that, though incidental, it was not just a random occurrence. Rather, the event can be interpreted in terms of wider social structural processes and personal agency. The growing tension between the police and the backpackers in town, partly resulting from pressures to upgrade the community for more up-market domestic tourism, created the conditions for the occurrence of the event; but the personal predispositions of the main antagonists exacerbated these tensions, eventuating in tragic consequences. The article examines the contrasting versions of the event, and the ‘ethno-victimology’, implicit in the manner various groups of foreigners allocated the responsibility for the shooting between the antagonists. The article concludes that the event may have a negative effect on backpackers’ image of Pai (but not on the domestic tourists’ image), while the growth in the number of foreigners killed in Thailand may have an accumulative effect on the touristic image of the country as a whole. Some ideas for the further study of events in tourism are suggested.     

A service position model of package tour services based on the hybrid MCDM approach

ABSTRACT

Traditionally, package tour (PT) agencies assumed that tourists only pay attention to the PT’s price, so PT service providers often offer limited package tours based on options and prices. Nowadays, PT service providers face the difficult challenge of how to offer diverse PTs to satisfy tourists’ needs based on a reasonable price. This study proposes an evaluation model of package tours based on diverse resources and transportation means. This study proposes a two-dimensional evaluation framework to analyse tourists’ needs regarding package tour services and the proposed model could be applied to plan mass customized package tours based on the portfolio of value satisfaction index (VSI) and the price satisfaction index (PSI). The study also proposes that mass customized package tours can improve the traditional tour planning method through a portfolio of diverse tourism resources. Moreover, the study integrates the different choices of traffic and transportation tools, as well as tourism resources and providers in six portfolios of package tours in the Nantou county of Taiwan. These six package tours can be planned through three traffic and transportation tools (tourist coach, railroad, and minibus) and four tourism resources (natural experiences, cultural exploration, shopping and cuisine, and event participation).     

‘We make more money now,but we don’t talk to each other anymore’: on new tourism and capitalism in the Danube Delta

ABSTRACT

In 1991, the Danube Delta (Romania), famous for its biodiversity, became a UNESCO Biosphere Reserve. Tourists have been a constant presence in this area for more than 50 years, being accommodated exclusively, informally, in the local fishing households. Relying on extended participant observation and semi-structured interviews as the main research methods, this study presents how locals from a fishing village relate to tourism and how this process leaves a significant imprint on their social organization, use of natural resources, household economy, norms and values. Exposed to new ideas, opportunities and challenges brought in by tourism, locals are not being swept away, as many of the studies in anthropology of fishing and tourism suggest, but rather act like ‘individuals with agency’, actually empowered by tourism; local fishing and women’s traditional role as ‘the manager of the household’ are reinforced by tourists’ demands for ‘home-cooked fish dish’ and local accommodation. On the other hand, the new tourism has launched local families into a constant competition for natural resources, eroding social cohesion while leading to a commodification of family relationships.     

Developing Local Citizenship through Sporting Events: Balancing Community Involvement and Tourism Development

Cities throughout the world have struggled to remain competitive in an era of globalisation and devolution. As a result, many have turned to tourism-related activities, such as hosting sporting events or mega-events, as part of development strategies (Hall, 1992). Within this context, questions of how these short-lived events affect resident and nonresident identities have been raised. In essence, questions of citizenship, community, and identity have become central with the on-going use of itinerant tourism strategies. Lepofsky and Fraser (2003) reasoned that community citizenship can no longer be viewed as a static concept, where rights to local citizenship are guaranteed by virtue of residential status. They propose the notion of flexible citizenship, where residents and nonresidents alike determine their level of citizenship by their ability to negotiate their contributions within the community. This paper uses this conceptualisation of citizenship to explore how community involvement in the hosting of sporting events – by organising, watching, or participating in an event – affects notions of community citizenship, and how these newly articulated citizenships affect tourism development.     

A small place,by Jamaica Kincaid: envisioning literary tourism in Antigua

ABSTRACT

This work departs from a reading of the novelistic essay A small place (1988), by Jamaica Kincaid, to analyse the representation of the tourism industry and of tourists in Antigua (the author's birthplace). From there, we present Kincaid's text as ‘tourist literature’ (Hendrix, 2014), also aiming to contribute to the examination of tourism-centred literary texts. Within the context of literature and tourism studies as well as comparative studies, this paper examines Kincaid's literary text in order to consider the promotion of literary tourism in Antigua. This example is then considered in light of recent contributions from literary tourism, space production, community-based tourism, mass tourism as well as responsible and sustainable tourism. Literary heritage as a resource for the tourism industry could bring tourists and locals closer and conspire to break down barriers between the largely dark-skinned hosts and the white tourists in Antigua.     

The Power of Tourism: A Metamorphosis of Community Culture

The commodification of culture for tourism can result in fundamentally changing a community's structure. Focusing on one rural Atlantic Canadian community, this article examines the transformation of longstanding stable forms of human and social capital that have bonded a local community over two centuries, and in so doing helped to ensure sustainability. Transformations induced by tourism development may dramatically transform such cultures. To avoid corrosive transformation of local culture, careful management plans that protect community values must become the focal point of the plan. This paper discusses the commodification of the culture process as it has unfolded and transformed local culture in a case study rural community. Results of the study show that while local culture may be a community's most valuable asset, the commodification of local culture for tourism may, in reality, impede a community's efforts to achieve sustainability. Cultural-based tourism development invokes transformation, whereas the traditional community culture dies away while attempting to simultaneously create a new culture based on the icons of the traditional one. This may be described, metaphorically, as a death–rebirth-like process. This research suggests that conventional notions of cultural tourism as a means of community sustainability without regard for traditional practices and values may not be appropriate.     

Exploring heritage tourism performance improvement for making sustainable development strategies using the hybrid-modified MADM model

Industrial heritage tourism has become increasingly popular in recent years. However, strategies for improving the industrial heritage tourism development-related performances are still an underdeveloped research topic academically. Therefore, this study’s purpose is to explore the feasibility performance-improving strategies using a hybrid-modified multiple attribute decision-making (MADM) based on the DEMATEL technique in constructing the influential network relation map (INRM) and in determining the influential weights of DANP. Then, the modified VIKOR method is combined with the influential weights of DANP, performance gaps were identified, and then the most effective strategies for improving tourism development-related performance at industrial heritage sites can be generated using INRM. Finally, an empirical real case study of a rehabilitated gold-mining site of Taiwan is used to demonstrate the effectiveness of the hybrid-modified MADM model. According to the results, the decision-makers should highly prioritize improving high-priority criteria such as ‘social usefulness’, ‘resource integration’, ‘destination policy and development’, ‘economic development’, ‘cultural links’, ‘cultural learning’, and ‘natural landscape resources’ in advance to successfully achieving the aspired performance levels. Additionally, this study suggests meaningful industrial heritage tourism performance improvement strategies that have been rehabilitated throughout the world.