Determining long-term parking needs at OR Tambo International Airport in Johannesburg

The economic growth and arrival of low-cost airlines in South Africa has led to a boom in air passenger travel. The OR Tambo International Airport in Johannesburg has seen increased passenger numbers of around 10% per annum. This, combined with FIFA requirements for the Soccer World Cup 2010, has sparked various investments.During the planning of the investment a knowledge gap was identified. A research study by the University of Cape Town has resulted in the development of a long-term sketch planning tool that can assist in exploring future scenarios. This paper summarises the development and application of the tool.     

South Africa has Second Homes Too! An Exploration of the Unexplored

The aim of this investigation is to make a contribution towards addressing the paucity of academic reflection on second home development in South Africa. More specifically, the paper aims to provide some preliminary insights into the question of what types of second homes there are in South Africa and what impacts second home development holds for different types of urban settlements. The examples drawn upon in this investigation cover diverse urban settings. These case studies include (1) a small rural town in the eastern Free State province – Clarens; (2) a small coastal village in KwaZulu-Natal – Zinkwazi; and (3) a neighbourhood in the Cape Town Metropolitan area – De Waterkant. While the case studies elucidate unique development characteristics and impacts, the investigations also highlight some commonalities. In particular, it is firstly argued that second home development in South Africa demonstrates similarities to developments found internationally; and secondly, that the near-generic impacts of second homes found elsewhere are echoed in the South African context too. Here, in particular, the generation of employment and property price appreciation stand out as key similarities.     

The economic return on education for hotel managers

This paper estimates econometrically the economic return on education among Portuguese hotels managers, based on a survey carried out in 2003. A Mincerian human capital model is estimated. The main findings indicate that the rate of return is in the range 12–15%, signifying that Portuguese hotel managers are better paid than the average population. The results also indicate that in this sector, the return on education does not depend on the number of employees in the hotels in which the individual works, nor on the region where the hotel is situated. Gender has an impact in this labour market. Being a foreign manager has a positive impact on earnings, as is also the case for partners in the hotel company. The research draws the attention of hotel managers to the need to acquire human capital to enable them to perform their tasks effectively in a globalised world. Copyright © 2007 John Wiley & Sons, Ltd.     

A nodal approach for estimating potential cycling demand

Establishing cycling as a prominent utility mode is recognised as central to creating sustainable transport systems in many cities around the world. Strategies of starter cycling cities are often biased to the supply of infrastructure along prominent corridors without acknowledging the nature, quantum or location of potential demand for cycling. Decisions are frequently left to local knowledge and experience of local needs, resulting in a bias with little opportunity for repeatability or reproducibility. This study proposes a data-driven approach to estimate the potential market for cycling geographically. Estimates are based on the number of potential cyclists in close proximity to the destinations they want to access. The paper demonstrates the method using Cape Town, South Africa as a case study. Given the virtual absence of utility cycling in the city, characteristics of cyclists in cities where cycling is popular are used to identify potential cyclists. Destination nodes are stratified in terms of the characteristics of their users, while home locations of persons with these characteristics are identified from a publicly available synthetic population for Cape Town. Analysis provides an order of magnitude indication of the cycling potential of selected nodes. It also shows areas with many potential cyclists that are not in proximity of desired destination. The results enable city authorities to focus detailed investigations and interventions where a critical mass of cycling may be achieved with the least effort and in the shortest time.     

‘All that jazz’: the relationship between music festival visitors’ motives and behavioural intentions

ABSTRACT

This exploratory study investigated the relationship between visitors’ behavioural intentions (ex-post) and their motives (ex-ante) for attending a jazz festival. The aim was to discover whether a music festival brings additional intangible benefits. The research followed a quantitative approach by conducting a visitor survey at the Cape Town International Jazz Festival in South Africa. Structural Equation Modelling showed that music festivals have the potential to create benefits beyond the festival itself or the host destination, particularly fostering an appreciation of a music genre, increasing purchasing of music, and boosting music tourism. The findings showed that a music festival could have far-reaching benefits that can contribute to its legacy. It also showed that visitors’ motives have a unique relationship with their behavioural intentions, which emphasizes the need to market the festival accordingly.     

The role of air transport in employment creation and inclusive growth in the Global South: The case of South Africa

This paper investigates the claim that air transport development may be an engine for inclusive economic growth and poverty reduction in developing and emerging countries, using the example of South Africa, a country with high income inequality and rising air traffic volume. A social accounting matrix (SAM) model is adopted to assess the strengths of backward and forward linkages between the air transport sector and the local economy, and a computable general equilibrium (CGE) model is used to estimate the economy-wide impact of air transport expansion in South Africa. The results show that air transport has a significant effect on output, incomes and employment, and that its importance lies in its considerable backward linkage effects. Income and employment effects are found to be unevenly distributed in the economy, the biggest winners being households in the highest expenditure decile, as well as highly skilled labour. It is concluded that unless accompanied by improvements in education and training for low-skilled workers, air transport expansion may lead to a widening of income inequality in South Africa.     

The Role of the Public Sector in Rural Tourism: Respondents' Views

Using a four round Delphi survey, a focus group and semi-structured interviews, this study investigates the respondent perspective of the public sector role in providing an environment conducive to the development of the rural tourism sector in Britain and South Africa. Although South African respondents generally perceived a greater need of support for the rural tourism sector than did their British counterparts, many of the problems, concerns and frustrations that emerged from the study were similar. Respondents perceived the public sector as ‘leader’, ‘strategist’, ‘mentor’, ‘co-ordinator’, ‘champion’ and ‘partner’ in their endeavour to build the rural tourism sector. Grappling with the problems of uplifting the quality, viability and communal benefit of rural tourism is seen as a futile exercise if the facilitatory platform of rational policy, planning and support conducive to the sustainability of the sector, is not in place. Above all local authorities are seen as ‘the enabler’ of successful rural tourism projects that diversify the local economy and generate employment and entrepreneurial opportunities. However, whilst there is respondent acknowledgement of the role played by the public sector, there is evidence of widespread disenchantment with the efficacy with which this role is fulfilled.     

Analytic Hierarchy Process assessment for potential multi-airport systems – The case of Cape Town

This paper discusses the application of an Analytic Hierarchy Process (AHP) analysis for the assessment of a potential multi-airport development. The case study presented evaluates the potential introduction of a second airport in the City of Cape Town, which is currently served solely by Cape Town International Airport. With socioeconomic development, spatial planning, transportation improvement, environmental preservation and financial viability proposed as the main objectives of airport development, a survey of key stakeholders addressed the relative weighting of these criteria in the AHP. The multi-criteria decision-making assessment, as well as analyst judgement, concluded that the City of Cape Town should continue to utilise a single-airport system until passenger volumes per annum increase beyond the 27 Million Air Passengers per annum level.     

Driving holistic innovation to heighten hotel customer loyalty

Innovative offerings facilitate hotels to expand the segment of loyal customers, who display stronger re-patronage intention and recommendation willingness. Innovation performance is essential for enhancing hotel management performance. According to the holistic innovation paradigm, successful innovation should be holistic in nature and comprise novel, utilitarian and experiential value dimensions. Empirical findings also attest to the conduciveness of holistic innovation to heightening customer loyalty. However, the antecedents and outcome of holistic innovation are still unclear in the hotel context. The current study validates a theoretical framework via surveys administered on the chief executive officers and customers of 112 five-star hotels. As the research result suggests, ambidextrous innovation orientation and value co-creation capabilities are primary drivers of holistic innovation. In turn, the three value dimensions of holistic innovation relate positively to customer loyalty with variant effect sizes. The research result contributes to hotel management both academically and practically.     

Inferring commercial vehicle activities in Gauteng, South Africa

To address the underreporting of freight from a transport geography point of view, we present a novel analysis of the time and spatial characteristics of disaggregated commercial vehicle activities. The activities were extracted from raw global positioning system (GPS) data collected in South Africa over a six-month period for more than 30,000 commercial vehicles. The analyses of the activity chains provide useful characteristics such as activity and chain durations, number of activities per chain, and the spatial extent of the activity chains. Key results indicate that about 60% of activity chains have between 5 and 15 activities per chain while 25% of the chains have 4 or less; 89% of the chains have a duration of 24 hours or less; and approximately 75% of all activities start between 08:00 and 17:00. The paper’s contribution is twofold: it firstly demonstrates a methodology to extract and evaluate vehicle activities and activity chains from raw GPS data. Novel results and characteristics about transport geographies in Gauteng, the economic centre of South Africa, are presented. We also report on the sensitivity of the analyses to certain parameters. Secondly, we introduce new metrics to evaluate a geographical area’s economic productivity based on commercial activity.     

Elite hotels: painting a self‐portrait

Commercial hospitality provision arose from a general process of modernisation, the gradual breakdown of the importance of kinship and social obligation relative to a common duty of care for those travelling away from home, and the process of urbanisation. Consequently market demand evolved for the provision of accommodation, food and beverage for those persons temporarily removed from their domestic environment. What is argued in this paper is that the original function of commercial hospitality bears scant resemblance to sophisticated potentialities for socio‐economic self‐expression, which manifest themselves in the form of the elite hotel sector. The manner in which contemporary consumption of elite hotels revolves around the notion of self, with multiple identities and group affiliations is explored. Conclusions focus on the elite hotel sector as a means of defining self‐identities and the management implications therein for the provision of commercial hospitality in elite hotels. Copyright © 2001 John Wiley & Sons, Ltd.     

Connecting African urban areas: airline networks and intra-Sub-Saharan trade

Despite efforts to enhance the efficiency of the African air transportation sector through such actions the Yamoussoukro Decision, African represents less than 2% of the world’s air passenger kilometers. This is despite the fact that air transportation can act as a means of transporting traded goods directly (including the individuals that are the “product” of tourism) and provide complementary services of labor mobility for those engaged in the production of more bulky goods that are shipped by land and maritime modes. We examine the network of intra-Sub-Saharan African airline connections to highlight the differential access enjoyed by the region’s largest cities. Second, we develop a quantitative framework linking the availability of air connections to the main international trade flows in sub-Sahara Africa. Our findings suggest that, although there is a positive link between air transportation and economic development in Africa, the multilateral efforts at reducing institutional impediments to more open aviation markets have not produced significant results.     

Trouble in Paradise: the 2007–2009 Global Economic Recession and Hawai'i's Visitor Industry

This is a case study of the impact of the global economic recession of 2007–2009 on Hawai'i's visitor industry. The industry responded to the downturn largely with advertising blitzes to its primary market on the US mainland. Notwithstanding these efforts, diminished lift capacity and visitor arrivals, combined with widespread discounting, resulted in a 26% decrease in real visitor spending in 2009 versus that in 2006. The industry recovered during 2010 and 2011, but major hotel foreclosures, State bond downgrades and lost accommodations jobs are enduring scars. The experience demonstrated anew Hawai'i's need to strengthen its visitor industry and diversify its economy. Copyright © 2012 John Wiley & Sons, Ltd.     

Human resource development issues for the hotel sector in Libya: a government perspective

The Libyan government emphasises the importance of tourism in economic diversification through its Libyan Tourism Master Plan identifying various initiatives to develop the Libyan tourism industry, including human resource development (HRD). Hotels are key to an internationally competitive industry and human resources critical to perceptions of service quality. This paper analyses issues relating to the Libyan hotel sector, including the need to strengthen the private sector; to match education/training programmes to industrial needs, and to address cultural and religious dimensions which exacerbate poor industry image. The paper identifies a partnership approach between governmental, educational and hotel sectors to address HRD issues through workforce planning. Copyright © 2008 John Wiley & Sons, Ltd.     

Tourism Innovation in the Global South: Evidence from the Western Cape,South Africa

A research gap exists for the conceptual strengthening, measurement and analysis of innovation at the tourism firm and systems levels, especially in the context of the global South. This paper investigates tourism innovation in the Western Cape region of South Africa. In particular, the nature and types of innovation by tourism firms and system actors are interrogated. It is revealed that innovation by tourism firms is widespread, albeit is largely incremental in nature. The main contribution of this research is the development of an expanded evidence‐based tourism innovation typology from a cross‐sectoral survey of tourism firms and qualitative interviews undertaken with tourism system actors. In addition, recommendations are provided regarding measurement of innovation in tourism. Copyright © 2016 John Wiley & Sons, Ltd.     

Rural tourism — meeting the challenges of the new South Africa

Rural tourism in South Africa has undergone fundamental change since the advent of political democracy in 1995. Previously perceived as a ‘white man's thing’, rural tourism is increasingly finding a home amongst South Africa's formerly marginalised rural communities. The country has considerable potential in attracting tourists in search of new, exciting experiences in areas of unexploited natural beauty and rich cultural resources. The concept of rural tourism has mushroomed to include adventure tourism activities, cultural tourism and, lately, a new phenomenon in rural communities known as ‘township tourism’. There are, however, substantial challenges to be overcome if the rural tourism sector is to achieve its goals. These include a lack of capacity at local government level, the difficulties involved in operationalising community‐based rural tourism and the dearth of entrepreneurial expertise, management skills and capital with which to expand the rural tourism infrastructure. Copyright © 2004 John Wiley & Sons, Ltd.     

Application of the Delphi Technique to Rural Tourism Project Evaluation

This paper details the merit, challenges and shortcomings of the Delphi Technique as a means of obtaining data for a project aimed at formulating an evaluation framework for application in the development and management of rural tourism projects. Participation in the Delphi Survey was sought from expert panellists in both South Africa and Britain from four different stakeholder sectors of expertise – academics, the public sector, consultants and the operational sector. No single research method could have elicited the comprehensive information sought by this study. Whilst the Delphi Technique was considered the most effective means of soliciting group input and opinion forming by a panel of experts utilising a manageable method, it was unable to facilitate the in-depth discussion and enriched text required to gain a fuller understanding of significant and contentious issues.     

Context sensitive multimodal road planning: a case study in Cape Town, South Africa

Road planning practice relies almost exclusively on parameters related to traffic factors, such as private vehicle speeds and volumes. In many developing countries the requirements for public transport and non-motorised transport are not explicitly integrated into the planning process, despite the fact that these form the primary mode of transport for the majority of the population. This affects the mobility opportunities for these sectors of the population and contributes to poor road safety, especially with regards to pedestrians. The research outlined in the paper posits that, in order to assess the usage and needs of the road holistically, other factors related to the adjacent land uses, socio-economic characteristics of the population the road serves, and the environmental context within which the road is located, factors heavily in how the road is used and should, therefore, be considered within the planning process. The paper describes a methodology to include these factors in the planning of roads. The method attempts to prioritise amongst the five primary road based modes (public transport, car, freight, walking and cycling) based upon a combination of traffic and non-traffic factors. The method employed uses a geographic information system (GIS) based spatial multiple criteria evaluation (SMCE) model with inputs from widely available data sources such as census, household travel surveys, land use and environmental data to arrive at solutions for modal priorities. A case study is conducted along an arterial route in Cape Town, South Africa, providing infrastructure planning recommendations and audit possibilities for the future. Since weighting is an important driver in the SMCE process, a sensitivity analysis is conducted to investigate the effect of alternative weighting schemes on the outputs from the method.     

Perception and attitude of Hong Kong hotel guest‐contact employees towards tourists from Mainland China

In recent years, the majority of arrivals to Hong Kong, which were once dominated by the Western and Japanese markets, were replaced by arrivals from Mainland China. The number of tourists from Mainland China has overtaken others to become the largest single market for the territory. With its increasing significance, providing quality service to these visitors becomes crucial to the success of the tourism industry and of the hotel industry in particular. Unfortunately, the satisfaction rating of the Mainland visitors on hotel services in Hong Kong is reported to be relatively low when compared to those given by other major markets. It is suspected that the perception and attitudes of the service staff may influence their behaviour in serving customers. As such, this study conducted a survey questionnaire with 228 guest‐contact employees of hotels in Hong Kong. Results indicate that most respondents have a fairly positive perception towards the Mainland tourists in relation to the economic and financial benefits that they bring to Hong Kong. However, a majority of the respondents express negative perception and attitudes towards these tourists in respect to their appearance, personalities and behaviour. Despite some respondents indicating that they exhibit different service behaviour towards visitors from Mainland China and other countries, no major significant differences in their perception and attitudes were found in this study. It is recommended that various types of cross‐cultural training, such as sensitivity training and role playing, would be helpful to guest‐contact employees in enhancing their ability to be more objective and more tolerant of other people's behaviour. This study concludes that hotel employees, especially those who work as front‐line staff, must remain aware of their subjective judgments when dealing with guests and be more accepting of others. Copyright © 2007 John Wiley & Sons, Ltd.     

The impact of rhino poaching on tourist experiences and future visitation to National Parks in South Africa

Wildlife tourism attracts substantial numbers of tourists worldwide with Africa as the major wildlife viewing destination earning the bulk of its tourism revenue from such tourism. Iconic animals, such as the rhino, are major attractions for tourists to South Africa who holds approximately 80% of the World’s rhino population. However, the rapid increase in rhino poaching activities has reached a crisis point and should the rate of poaching continue to increase Africa’s remaining rhino population will become extinct in the wild within 20 years. How this affects tourists and tourism is still largely unknown. This study shows evidence that rhino poaching and anti-poaching measures do impact tourism in the short term and could affect future visitation to Parks.