Services and functions provided by European city tourist offices: a longitudinal study

Tourism has become a major source of employment, revenue, international awareness and opportunity in European cities. As competition among European cities grows, the efficiency of management in city tourism organisations (CTOs) becomes increasingly important. This article reports on a longitudinal study of 50 European CTOs over the 4‐year period from 1995 to 1999. The aim of the study is to examine the changes in functions provided by European CTOs during the given period of time. Findings reveal that five identifiable function categories can characterise the changes that happened during the given period of time: hotel booking service, commerce, conventional information dissemination, advanced information product and relationship management. It is argued that information technology and role change are the main driving forces of these changes. Copyright © 2003 John Wiley & Sons, Ltd.     

The contribution of holiday trips to life satisfaction: the case of people with disabilities

This study analyses the contribution of holiday trips to the life satisfaction (LS) of people with disabilities as compared to people without disabilities. Particular attention is paid to the effects of the intensity of taking part in holiday trips on LS. We are interested in testing two different hypotheses: (a) holiday trips increase individuals' LS and (b) the effects of holiday trips on LS are different for people without and with disabilities, being greater for this latter group. Using longitudinal data from the German Socio-Economic Panel, we estimate LS equations (running generalised least square random-effects models) for people without and with disabilities which include a set of variables measuring participation or not in holiday trips and its intensity. Although people with disabilities are less likely to participate in holiday trips than people without disabilities, the results indicate that people with disabilities obtain higher levels of LS than people without disabilities from their participation in holiday trips, especially when this participation is more intense. Policy-makers and the tourism industry must promote and facilitate full access and participation of people with disabilities in holiday trips by eliminating all barriers, understanding their differential needs and providing an inclusive leisure environment.     

Exploring combined tourist offerings: the case of sightrunning

This study provides preliminary empirical insight into the contemporary tourist phenomenon of sightrunning. This combined offering simultaneously concurs with and evades theoretical perspectives of hybrid tourists, sport tourism, cultural tourism and urban tourism, favouring examination of such phenomena through first-hand experiences of the participants. For the purpose of the empirical study, automated content analysis was applied in order to analyse 858 reviews of sightrunning tours extracted from Tripadvisor web pages. Results reveal that running is the dominant concept, which refers to a gratifying ‘way to see and experience the city’ (rather than the sights). Additional concepts and themes, such as knowledgeable guides and proper pace, further mediate and effect participant experiences. Findings suggest that sport tourists might be concurrently interested in involving cultural experiences, and this offers some preliminary theoretical and managerial implications. They namely identify the potentially neglected tourist segment, which is of relevance for conceptualization, research and management of tourist offerings and experiences from (and beyond) the perspective of ‘running shoes’.     

Rhetorical aspects of tour guiding: the Polish case

ABSTRACT

Tour guides are a significant group of stakeholders in the tourism industry. They are responsible for the quality of communication during excursions and ultimately determine the level of satisfaction of tour participants. Therefore, they use a particular language and ways of influencing tourists. This paper investigates whether the particular language of guides contains persuasive means that are crucial for building an effective interpersonal communication. The authors focused on the question of how guides try to create positive relationships with guided groups. They conducted an examination on a group of Wroc?aw city guides during guided walking city tours. In order to complete the research project, qualitative non-participant observation and rhetorical analysis of audio-visual recordings of the guided tours were carried out. This study enabled the key areas of city guides’ communication influence to be specified, and it highlighted deficiencies in their use of some persuasive means. The results may serve as guidelines for improving the communication skills of tourism practitioners.     

Differences in the economic performance of hotel-based and residential tourist destinations measured by their retail activity. Evidence from Spain

This paper compares the economic performance of holiday and residential tourism destinations in Spain, as measured by the level of retail activity, from a quantitative perspective. Differences between destinations are explored. A positive association between the economic development of destinations and their retail index was expected. However, no significant differences were found between residential/second-home tourism and holiday/leisure tourism destinations. The results obtained contradict the conventional assumptions that holiday destinations perform better economically than residential ones due to a higher level of tourist spending of people accommodated in hotels.     

Gastronomy as a tourism resource: profile of the culinary tourist

The aim of this paper is to explore the characteristics and motivations of culinary tourists whose destination is the city of Córdoba (Spain) while attempting to determine whether gastronomy is an important aspect of the trip or if it is perceived simply as a secondary activity. Fieldwork was carried out among a series of restaurant establishments in the city of Córdoba. A demand survey was conducted in 10 particular establishments that were selected among those offering local dishes and which are regularly visited by tourists and the questionnaire was distributed among clients obtaining 206 valid answers. Our results reveal the strengths and weaknesses of Córdoba's restaurant sector. While 10% state that the cuisine is one of the main reasons for visiting the city, 68% believe that the local cuisine is an important but not an essential aspect of their trip and the rest view it as being secondary. These three types of tourists exhibit different kinds of motivation. This suggests that strategies should be designed and developed to promote gastronomy as one of the city's chief tourist attractions. Good tourism management based on initiatives such as the creation of culinary routes could be an alternative for implementing strategies aimed at the social and economic development and promotion of particular areas, for example turning typical food from rural areas in certain regions into a marketable attraction.     

Restoring tourist flows and regenerating city's image: the case of Belgrade

The aim of this research is to examine the effects of the post-1990 transition on the relocation of tourism and changes in the structure of tourism over the last 20 years in Belgrade. Economic and social development altered spatial relations of tourist factors and elements. Apart from the old city core, new tourist zones and directions appeared. Tourist flows and economic challenges influenced the rationalisation of doing business and relocating the hotels outside the central city municipalities. Belgrade has been acknowledged as a low-cost destination of fun and nightlife and the city's new image has attracted more foreign tourists. Both the volume of foreign tourists and their countries of origin have changed significantly over the last several years. However, there have been negligible economic effects on the city's economy, despite this increase in the number of foreign tourists. In conclusion, we examine the implications of new directions in tourism development for the future position of Belgrade as a tourist destination in a competitive European market.     

Price,people, location,culture and reputation: determinants of Malaysia as study destination by international hospitality and tourism undergraduates

This study aims to examine why international hospitality and tourism (H&T) undergraduates (IHTUs) travel to Malaysia for higher education and what factors influence their choices. In-depth interviews were conducted with IHTUs studying in six different private higher education institutions. Thematic analysis found five noble factors: price, people, location, culture and reputation. Our findings can assist Malaysian private institutions in better meeting IHTUs’ expectations and reinforcing their loyalty to the institution. Our results can also be useful to improve the quality of the H&T educational systems in Malaysia and simultaneously facilitate the country’s greater aim of becoming a knowledge-based economy and retaining sufficient skilled labor for the H&T industry. Moreover, the results of this study can be effectively used when inventing strategies for the development of international education tourism in Malaysia.     

The tourist experience of domestic VFR travellers: the case of Hungary

Visiting friends and relatives (VFR) is the main driver of domestic travel in many countries. This study is one of the first to analyse VFR travel from a perspective of tourist experience. This study aims to investigate the complex dynamics behind VFR-related travel, especially in aspects of trip activities and tourist experience formation. Based on a survey (N?=?879) examining domestic VFR travellers’ trip activities in Hungary, the paper discusses the formation of a tourist experience in context of short-haul domestic VFR travel, especially the role of influencing factors. The results reveal differences between the segments with trip motivation of visiting friends (VF) and visiting relatives (VR) – the two main types of VFR tourists. It was found that independent variables such as VF, staying for longer and participating in leisure and tourism-type activities have a positive effect on tourist experience evolvement; however, factors such as VR, being rather passive during such a visit and focusing on social acts and bonding negatively affect the formulation of a tourist experience. The paper’s novelty and uniqueness lies in applying a new perspective of analysing and discussing VFR travel: the theoretical concept of tourist experience formation.     

Urban food markets and their sustainability: the compatibility of traditional and tourist uses

The aim of this article is to highlight the importance of urban food markets as tourist icons in the current competitive race to create attractive cities. Food markets attract a large number of consumers, both local and tourists. However, their impact on the city and its dynamics should be treated to establish measures to ensure sustainable (compatible) uses for both kinds of users. This calls for the establishment of a system of indicators to determine what level of sustainability food markets are at and facilitate decision-making for the agents involved in their management.     

The development of tourist art and souvenirs — the arc of the boomerang: from hunting,fighting and ceremony to tourist souvenir

This paper examines the history and development of tourist art and souvenirs and discusses the reception of such artefacts, alongside works of fine art, within the museogallery system. Beginning with the relationship between cultural tourism and anthropology, it identifies common links between ethnographic artefacts, works of fine art and souvenirs collected in Australia during the latter half of the 20th century. Approaching these objects from the discipline of art history, this research takes as its priority the formal qualities of the artefacts and charts the transition of the boomerang, among other Aboriginal artefacts, from functional tool designed for hunting, to a marker of people and place made for sale as a tourist commodity. Other questions addressed in this research are as follows: What, other than size and price, attracts tourists to certain souvenirs and not others? Where is their final resting place and what meaning is attached to them through the narrative appended by the maker and by the consumer? How is it effected by the resulting location of display? Copyright © 2008 John Wiley & Sons, Ltd.     

A case study in the evaluation of geotourism potential through geographic information systems: application in a geology-rich island tourism hotspot

The significant growth in geotourism across all continents over the past two decades has created a strong demand for more creative, robust and systematic approaches to assessing the geotourism potential of natural areas, for identifying suitable sites of geological interest and providing comprehensive frameworks for management. We investigate a range of spatial data-sets using remote sensing analysis tools as well as geographic information systems (GIS) to complement field-derived data and allow for comprehensive analysis of combined data-sets. Such an approach allowed the creation of a spatial geological data base which can be assessed against access and management criteria, including environmental factors and risks. We used the relatively data-rich example of Rottnest Island in the south-west region of Western Australia to demonstrate the opportunities for future geotourism project development.     

A Case study: discussion of factors and challenges for urban cultural tourism development

With both qualitative and quantitative approaches, this study examined the success factors of cultural tourism development. It discussed reasons why some cities may find it challenging to sustain cultural tourism development. The findings suggested that the lack of advantageous factors may be because all factors were highly related and that one factor's defect in marketing could easily affect the performance of all other factors. The challenge for cultural tourism development in a less competitive destination may be more related to elementary problems such as governmental leadership and funding rather than the important factors emphasized in theoretical models. Copyright © 2010 John Wiley & Sons, Ltd.     

The impact of air policy on incoming tourist traffic: the contrasting cases of the Caribbean Community and the Middle-East

It is generally agreed that government ownership and participation in national carriers and regulated air service agreements can lead to inefficiencies and abuses of market power. This can result in poor carrier performance and service levels, impeding further growth in tourism markets. This paper contrasts this theory with recent case evidence from the Caribbean and the Middle-East. The former represents the mature exotic type beach holiday while the latter is a fast developing religious, cultural and multi-product form of tourism. In both cases multi-step relationships exist between the development of air transport policy and the number of incoming visitors. The strength and significance of these interrelationships are tested using two separate best-fit Structural Equation Models (SEMs) based on a panel data set of a selection of endogenous and exogenous variables for the period 2000-2007. It is found that, despite both regions’ continued government participation in national carriers, only in the Caribbean has this appeared to have resulted in the expected dampening effect on tourism output, whereas a reverse effect was found for the sample of Middle-Eastern states. Focussing on their formidable hub-and-spoke networks, state owned and vertically integrated Middle-Eastern carriers are still encouraged to offer competitive fare and service levels to capture 6th freedom traffic with the growing number of long-stay visitors being one of the main beneficiaries of this.     

Local community perceptions of disaster tourism: the case of L'Aquila,Italy

Despite increasing research in dark tourism, few attempts have been made to explore local community perceptions of becoming the object of the dark tourist gaze, an issue that is of particular relevance at disaster sites given the potential sensitivity of local people to the intrusion of tourists in the aftermath of a disaster. This paper addresses this significant gap in the literature. Based on research undertaken in L'Aquila, an Italian city that in April 2009 suffered a devastating earthquake, it explores the responses of members of the local community to their city becoming a dark (disaster) tourism destination. In so doing, it reveals an evolving response towards tourism that not only contradicts traditional understandings of resident perceptions of tourism, but also points towards how appropriate responses to disaster tourism might support the disaster recovery process.     

Applying relative deprivation theory to study the attitudes of host community residents towards tourism: the case study of the Zhangjiang National Park,China

Host community is one of the most important stakeholders involved in tourism development. Their attitudes and supports for tourism are highly significant to underpin the sustainable development of the industry. However, host community has not been attached adequate importance, and is usually marginalised to be a salient disadvantaged group in the process of tourism development. Although relative deprivation theory (RDT) provides a powerful theoretical tool to analyse the attitudes of disadvantaged social groups, the theory has rarely been documented in tourism literature. This paper takes the case of tourism development in the Zhangjiang National Park, China, and applies RDT to empirically examine how and why host residents suffer from the relative deprivation problem resulting from tourism development and attempts to unveil its influence on their attitudes towards tourism development. The study indicates that there exists a close and negative correlation between the locals' relative deprivation and their attitudes towards tourism development. The more host residents suffer from relative deprivation, the more negative their attitudes towards tourism are, and vice versa. Furthermore, the Relative Deprivation Index proposed in this study proves to be simple and effective in quantitatively depicting the spatial differences/heterogeneity of relative deprivation issues in the case study area.     

Understanding the Benefit Sought by Rural Tourists and Accommodation Preferences: A South Korea Case

Rural tourism has been widely acknowledged for its effectiveness in contributing to rural areas’ development. With strong government support, rural tourism has developed in many countries during the last several decades. This study aims to improve the understanding regarding tourism in Korean rural areas using a segmentation approach. The responses of 442 tourists in 23 rural villages were analyzed. Four segments of tourists were identified based on the different benefits they sought for their vacation in rural establishments. The estimation of a multinomial logit model determined the socio‐demographic characteristics and the preferred accommodations of a rural tourist. Discussions and implications of the detailed findings are provided in the last section. Copyright © 2012 John Wiley & Sons, Ltd.     

Paradise from the other side of nowhere: troubling a troubled scene of tourist encounter in Belize

When Shaky was run over by a drunken tourist one night in April of 2003 on the main street of Placencia, one of several coastal ‘tourist paradises’ in Belize, the image and stories of his mangled body stimulated a flow of narrative that conjured a nervous dread troubling the smooth, laid-back, tropical vibe of the place. In such a moment of shock and impact, images of a Caribbean dream-world suddenly enter the senses like a nightmare to agitate things. This paper tracks the affective forces of Shaky's death as an arresting image and the troubling state of suspense and suspension that still haunts the place and its people. It explores how the stories of a ‘death in paradise’ focused anxieties and wild speculations about tourist encounters. This paper is about the local public pulse of things in moments of impact and of the generative potential lodged in fashioning life in a space of tourist encounter.     

Off-the-beaten-track tourism: a new trend in the tourism development in historical European cities. A case study of the city of Krakow,Poland

In the recent years, substantial changes in the manner of sightseeing in cities have been becoming visible. Tourists are leaving the old city centres and are deciding to visit places that are not typical tourist attractions. In such places, alternative forms of city tourism described as off-the-beaten-track tourism are developing. In Europe, this pertains especially to historical cities, specifically capital cities and large agglomerations, such as Krakow, one of the biggest cities in Poland, commonly described as the cultural capital. The aim of this article is to analyse the management of tourism in European historical cities in the context of off-the-beaten-track tourism’s development using the case study of Krakow. To illustrate the issue, two districts, Nowa Huta and Podgórze, were chosen as the examples. In both districts one can observe changes affecting the model of city tourism that stems from the shift in motivations of visitors and from alternative ways of spending free time in the city they are visiting. This process necessitates appropriate management of tourism in the city in accordance with the rules of sustainable development and protection of cultural and historical authenticity of places and buildings.     

Profiling Sport Tourists: The Case of Super 12 Rugby Union in the Australian Capital Territory,Australia

The concept of sport related tourism has become more prominent in the last few years as both an academic field of study and an increasingly popular tourism product (Gibson, 1998). Sport tourism includes travel to participate in a passive (e.g. sports events and museums) or active sport holiday (e.g. scuba diving and cycling), and it may involve instances where sport or tourism itself is the dominant activity or reason for travel. However, little research has been undertaken to examine the profile of sport tourist market segments in an attempt to understand these segments and their potential as tourism markets. This paper will examine one such attempt to profile sport tourist spectators through surveying sport tourists attending Super 12 Rugby Union matches at Bruce Stadium, Canberra in April/May 2000. The paper discusses the preliminary results of this exploratory study, and examines the sporting behaviour and travel behaviour of spectators. The paper will then discuss differences between spectator characteristics with an emphasis on examining high yield segments based on sport and travel behaviour, and will conclude with a discussion of future research possibilities.