Innovation and ICT in service firms: towards a multidimensional approach for impact assessment

This article focuses on the multimodal character of innovation in services firms as the analytical framework by which to assess the role of different sources and agents, ICT in particular, in enabling various impacts of innovation. The peculiarities of service innovation require a wider approach than that observed for goods innovation, which is less focused on non-technological aspects. An ad hoc survey was carried out in the region of Madrid to test a microeconometric and multidimensional approach at the firm level. Specific impacts of innovation are examined by carrying out an ordered probit model with sample selection. Results indicate a certain correspondence between the multidimensional nature of service innovation and a preliminary impact assessment. The paper notes that ICT and clients–providers interactions are both important, acting to facilitate different types of service innovation.

The future of hydrogen fueling systems for transportation: An application of perspective-based scenario analysis using the analytic hierarchy process

This paper integrates the analytic hierarchy process (AHP) with scenario analysis techniques to explore the commercialization of future hydrogen fuel processor technologies. AHP is a multi-attribute decision analysis tool useful for evaluating decisions with multiple criteria and alternatives. In this paper, AHP is extended using a technique called perspective-based scenario analysis (PBSA). In PBSA, scenario analysis is conducted based on potential future decision-maker perspectives that are integrated into the AHP framework. This paper discusses this method and applies it to the evaluation of hydrogen fuel processor technologies 15–20 years hence. The results provide an added layer of insight into the opportunities and barriers for the commercialization of these technologies as well as the methodological opportunities for using AHP and PBSA as a futures tool.