Examining retail image before and after a repositioning strategy

This research examines changes in management's and consumers' perceptions of retail image during implementation of a major repositioning strategy. A prominent retail chain abandoned an older store in a strip shopping center of a southern SMSA, and built a larger one in a new regional shopping mall. Consumers and store management personnel provided image data for the old and new stores three months before and after the changeover. It was found that while consumers' and management's images significantly changed during the repositioning strategy, the magnitude of management's image change was significantly greater than consumers'. Management perceived greater changes than did consumers in parking, store classification, merchandise quality, style and assortment, return policy, and store layout and decor. Conversely, consumers experiented a greater image change on pricing and credit policy. The major implication for retailers is that problems can arise if management and consumers do not experience commensurate image shifts during repositioning. Fine tuning in advertising, personal selling, product strategy, and the physical environment (e.g., decor, parking) may be necessary to compensate for differential image shifts following a major repositioning strategy. *** DIRECT SUPPORT *** A00BV035 00002     

中国大型零售企业成长路径分析

随着入世过渡保护期的结束,外资零售企业正大举进军我国零售市场,形成内外资零售企业在中国相互竞争的格局,中国零售企业唯有快速成长,才能在竞争中掌握主动权.本文以中国零售百强为样本,分析了中国大型零售企业成长的特点、影响成长的因素,提出持续快速成长的根本路径是培育核心竞争力,主要路径是实施科学的企业战略定位、实行连锁经营、实现规模经济、建立高效物流配送系统及确立品牌资本.     

开放经济条件下我国零售业发展的对策思路

零售业是我国对外开放较晚的一个行业领域。我国加入WTO后 ,国内的零售市场将逐渐对外开放 ,这一方面会给国内现有的零售企业带来巨大的冲击 ,同时也将给我国零售业的改造、重组与发展带来极好的机遇。为此 ,我们必须在重新确立我国零售业发展战略的基础上 ,寻求我国零售业进一步发展的具体措施。     

基于批零系数的城市化阶段探讨

批零系数是指同一时期批发销售额与零售销售额的比值,其变化反映了生产企业产品流通渠道长短的变化。在城市发展的初期,随着城市化率的不断提高,批零系数也不断提高;当城市化率达到一定的高度,批零系数会呈下降趋势;而到城市发展到成熟阶段,社会经济基本达到稳定的状态,批零系数也逐渐达到一个相对稳定的状态。由于城市功能、区位条件等的不同,不同的城市批零系数与城市化率的具体对应关系也有所区别。     

Consumer choice processes: Search,or automatic response?

The emphasis on consumer decision models implies that purchases largely result from a deliberate conscious search. In truth, purchases of even the new are largely unconcious automatic responses (habits, perceptions, attitudes, roles, ect.). The difficulty the customer experiences in changing such automatic response patterns is the key to understanding the widely disparate rates of adoption and diffusion of successful new products. Forecasting the timing and speed of market growth is crucial for the introducer. A mistake in either direction is serious and may be disastrous. Fortunately, prediction of the expected speed of acceptance is possible once the role of these responses is understood. *** DIRECT SUPPORT *** A00BV020 00006     

Customer evaluation of retail salespeople utilizing the SOCO scale: A replication,extension, and application

Measuring retail salesperson performance is a critical, though relatively neglected research issue. We suggest that the SOCO scale may be an appropriate tool for measuring salesperson performance from the buyer’s perspective. Therefore, a replication of the SOCO scale was undertaken by having consumers evaluate retail salespeople. The SOCO scale items were slightly modified to fit the consumer sample and retail focus of the study. In addition, the number of points on the SOCO response scale was also reduced and the verbal anchors modified to better suit the needs of telephone surveys. Despite these changes, the properties of the scale were found to be strikingly similar to those reported in prior studies. It was recommended that retailers adopt the SOCO scale to measure salesperson performance.     

Determinants of retail profit performance: A consideration of retail marketing strategies

The influence of retail marketing strategies on profit performance was investigated for a sample of thirty-five retail firms for the nine year period from 1970–1978 (n=315). Sales growth, market share, the capital-to-labor-ratio, and average inventory were found to be significantly associated with profit performance as hypothesized. Findings suggest that the keys to evaluating and selecting retail marketing strategies are: the impact on sales growth, market share, capital-to-labor ratios, and the average inventory level. Managerial implications are presented.     

2010:中国零售业进入新时代

2009年我国零售业的发展呈现出三个特点，在危机面前我国零售业的多样化发展态势更为明显。我国零售业的未来发展需要把握战略、营运、协调与对等、评价、融资、投资等六个核心问题，并从营运战略与营运竞争的角度来提高经营业绩。     

论入世后中国零售业面临的问题及其对策

随着中国加入WID，外资零售业加快了抢滩中国市场的步伐，我国的零售业将面临着完全国际化的竞争。面对强大的竞争对手，我国的零售业应在经营方面进行改革，通过连锁方式集合零散的中小型企业的资本实行规模扩张，提高管理技术水平，降低经营成本，创立自有品牌，提高服务质量，才能在竞争中获得优势。     

入世后我国大型零售企业发展的对策

随着我国加入世界贸易组织,零售业将面临更加激烈的竞争。近几年来外资企业在国内攻城掠地,国内企业却显得招架不及,如何面对将进一步开放的零售业市场所面临资金雄厚、规模巨大、管理先进的外国零售企业的全方位竞争,是必须加以充分重视和认识的问题。     

Differences in retail store images within husband-wife dyads

Aggregate measures of purchasing influence generally produce similar results whether husbands or wives serve as the respondents. However, this study indicates that wives should not be used as surrogates for husbands in studies measuring retail store images. The findings of this study indicate that developing marketing strategies based on the images held by wives may not be successful in dealing with the male segment of the market. There is substantial within-couple variation in the evaluation of specific aspects of specific retail stores. However, both groups do appear to use similar evaluative criteria. The differences are in the evaluation of the store characteristics, not in the underlying criteria.     

我国商业银行零售业务转型研究

阐述了国内商业银行零售业务转型的五大动因,即适应客户消费习惯变化动因、抢抓客户财富商机动因、反制双重脱媒动因、获取市场定价主动权动因和实施战略资本管理动因。总结了国内外商业银行零售业务的转型经验,包括客户为本、产品为基、服务为魂、渠道为王、科技为撑、队伍为源。进而提出了国内商业银行零售业务转型的策略。     

中外连锁零售业优劣势比较研究

自2004年12月1日起，原本羽翼未丰的本土连锁零售企业叉要面临强势的外资连锁零售企业的攻城掠地，进入白热化的竞争阶段。与外资连锁零售企业在资金、规模、管理、技术、人才、服务及价格等方面的优势相比，本土连锁零售企业存在着物流配送落后、不重视内部管理、零供矛盾激化、缺乏合理布点规划等诸多问题。因此本土连锁零售企业应该通过发挥规模优势，实施自主品牌生产战略，打造高效的物流配送系统，提供免费的、附加的便利服务，优化购物环境，健全法律法规等措施，提高其竞争能力。     

后WTO时代与我国零售业态的整合战略探讨

随着零售业后WTO时代的来临，外资全面进入我国零售市场，必将对我国零售业态的竞争格局产生重要影响，本文借鉴国外零售业发展经验，结合国内消费市场实际情况，对我国零售业态的整合战略提出几点看法和建议。     

安徽省特色农产品营销渠道创新

特色农产品在安徽省整个农产品结构中发挥着重要的引领作用,是地方农产品品牌的代表,其产业发展对于农民增收具有重要的推动作用。安徽省特色农产品营销渠道虽已初步形成,但尚存在一些问题。本课题组通过对安徽省典型地区进行广泛调研,提出安徽省特色农产品渠道创新策略,希望促进农民的增收和农业企业的发展。     

消除零售业数据迷雾

随着中国加入WTO及承诺的逐步履行,国内零售市场正出现前所未有的激烈竞争态势,信息技术的应用无疑是提高我国本土零售业竞争力的有效手段之一。本文在分析了零售业信息化现状的基础上,提出引入商业智能(BI)消除数据迷雾、升级零售企业信息系统,进而帮助零售企业正确决策的解决方案。     

我国零售业上市公司经营效率评价与分析

2005年,我国零售业进入全面开放时期,分析这一期间内资零售企业经营效率的变化情况和原因,对评价开放对内资零售企业的冲击,提高内资零售企业经营效率十分重要。本文综合运用三种方法,即DEA、MPI和Tobit模型,对我国58家零售业上市公司2005～2010年的经营效率进行了评价和分析。研究表明:受全面开放的影响,零售行业竞争加剧,我国零售业上市公司的平均经营效率有所下降,且内部差异在加大;变动方向相反的技术变化和效率变化的叠加导致了这一结果;环境变量中,仅总部所在地对经营效率有显著影响。     

外资零售企业在湖南的发展态势及其影响分析

与我国零售业对外开放不断深入相伴随,外资零售企业加快了在湖南的发展步伐,湖南零售市场的竞争日趋白热化.本文从进入数量、规模、业态、区域的角度分析了外资零售企业在湖南的发展态势,从正、反两方面阐述了外资零售企业进入湖南后对湖南零售业的影响,并提出了在中国零售业全面开放的大背景下,打开城门与外资零售企业同城竞技是湖南本地零售企业发展壮大的必经之路的观点.     

Perceived risk and the selection of a retail patronage mode

Consumers can select products from a wide variety of retail patronage alternatives. This article examines the amount of perceived risk that is associated with shopping at six different patronage modes. Department and specialty stores are generally considered low risk modes, while media advertisements represent the highest risk alternative. This research also examines the importance of various risk-handling tactics that may help the consumer deal with the perceived risk involved with the selection of a particular retail patronage mode.     

基于消费者行为分析的百货零售业市场策略研究

传统的百货零售业正面临着其他业态带来的巨大冲击,消费者行为的变化是影响零售业态发展的主要因素。文章分析了影响消费者购买行为的主要因素,指出新形势下消费者行为的发展趋势以及目前百货业面临的挑战与存在的问题,并且在基于消费者行为分析的基础上提出了发展我国百货零售业的具体市场策略。