食糖质量监测服务平台设计与实现

文章对如何建设食糖质量监测服务平台,利用该平台对制糖企业的产品质量进行在线实时监测,培训检验人员,提供检验业务在线办理、QS市场准入和质量体系建设等咨询服务进行了探讨,并提出了以单点登录技术整合内容管理、质检管理、在线客服、论坛、培训考试等多个应用系统构建统一服务平台的解决方案。     

A framework for service enterprise workflow simulation with multi-agents cooperation

Process dynamic modelling for service business is the key technique for Service-Oriented information systems and service business management, and the workflow model of business processes is the core part of service systems. Service business workflow simulation is the prevalent approach to be used for analysis of service business process dynamically. Generic method for service business workflow simulation is based on the discrete event queuing theory, which is lack of flexibility and scalability. In this paper, we propose a service workflow-oriented framework for the process simulation of service businesses using multi-agent cooperation to address the above issues. Social rationality of agent is introduced into the proposed framework. Adopting rationality as one social factor for decision-making strategies, a flexible scheduling for activity instances has been implemented. A system prototype has been developed to validate the proposed simulation framework through a business case study.     

Organizing customer-oriented service business in manufacturing

This study examines the organization of service business in manufacturing. Earlier literature has emphasized the positive effects of a separate service unit. Our comparative case study indicates that a separate unit as such does not guarantee success in service business. An essential issue is how customer interaction and the continuous flow of customer information have been secured. Sales personnel have often been regarded as the main actor in the creation of customer intelligence. Based on our study we argue that attention should also be paid to field technicians and other operative personnel as a channel for customer information.     

Preferred supplier programs for consulting services: An exploratory study of German client companies

Research has recently provided evidence that at least some companies have involved purchasing departments in buying professional services such as management consulting services. Some departments have established preferred supplier programs (PSPs) for consulting services, i.e., programs for consultancies with whom a company seeks to build up long-term relationships. While there are several studies that analyze such programs for suppliers of goods, research on business services is limited. Our aim is to present an exploratory analysis of PSPs for consulting services. Based on a survey of German client companies, we found that the most important reason for establishing PSPs is to reduce costs and transaction costs. Furthermore, our findings revealed that companies with and without PSPs for consulting services apply high significance to relational selection criteria. Moreover, in companies with PSPs, purchasing departments are more frequently involved in selecting consultancies compared to companies without PSPs. Finally, we found that companies with and without PSPs do not differ in their assessment of problems associated with the purchasing of consulting services. The study contributes to research on the purchasing of consulting services by indicating that the consultant–manager relationship should be extended to a service triad, involving purchasing professionals, managers, and consultants. Moreover, we contribute to research on PSPs by extending the focus to PSPs for knowledge-intensive service providers.     

工程造价咨询企业实施知识管理初探

主要将知识管理的有关理论和方法应用于我国工程造价咨询企业,分析了工程造价咨询企业实施知识管理战略的重要性,论述了在工程造价咨询企业实施知识管理的社会化、市场化、系统化战略,建立专家网络和人才库、客户管理库、项目知识库的整体框架,从而达到提高工程咨询企业信息服务产品中知识的含量和企业的核心竞争力的目的。     

基于平衡计分卡的六西格玛项目选择指标体系构建

企业如何对六西格玛项目进行选择,选择一个科学的评价体系至关重要。文章借鉴了六西格玛平衡计分卡原理和SWOT企业战略管理分析理论,通过财务、顾客、内部业务流程以及学习和成长四个维度分析,最后经过咨询质量管理专家,对指标进行修正,构建了基于六西格玛平衡计分卡的评价体系,希望能够为六西格玛项目选择提供一个有益的借鉴。     

工程咨询企业的知识管理战略

主要将知识管理的有关理论和方法应用于我国工程咨询企业，分析了工程咨询企业实施知识管理战略的重要性，论述了在工程咨询企业实施知识管理的社会化、市场化、系统化战略，建立专家网络和人才库、客户管理库、项目知识库的整体框架，从而达到提高工程咨询企业信息服务产品中知识的含量和企业的核心竞争力的目的。     

监理企业转型发展全过程工程咨询服务人力资源管理对策研究

随着监理行业市场竞争日益激烈,业务趋于饱和,收费越来越低,大部分监理企业面临生存威胁,转型发展是唯一出路,近年来,国家政策鼓励设计、监理等企业转型发展全过程工程咨询。监理企业要想转型发展全过程工程咨询,必须具备一支专业技术实力强、综合管理能力高的人力资源队伍,本文在分析了监理企业人才现状的基础上,提出了监理企业转型发展全过程工程咨询服务的人力资源管理优化对策,为监理企业转型发展提供参考。     

企业人员资质数据库系统的建立与管理

随着企业业务范围的不断扩展以及人才队伍的日益壮大,人员资质证书的种类和数量已经呈现出几何倍数的增长态势。从企业业务需求及项目招投标现状来看,建立一套完整,高效,容错率高的人员资质数据库系统已经成为了企业人员资质管理工作的当务之急。本文重点针对企业人员资质数据库系统的建立与管理做出了全面系统的分析,本数据库系统的建立与管理涉及人员资质数据容错、人员资质有效期动态跟踪和提醒、人员资质数据自动统计等功能,实现了企业人员资质数据的有效管理,显著地提升企业人员资质业务管理的效率,大大减少了人为统计所造成的疏漏,使整个管理流程得到精准、高效、有序地执行。     

Sustainable Development of Maritime Operations in Ports

Globalisation has heralded burgeoning ship movements and maritime operations in ports alongside increased international concerns regarding potential environmental impacts. In particular, smaller ports require accessible tools to manage them. A framework to facilitate environmental management applies business process principles to identify relevant inputs, processes and outputs. A case study of Falmouth Harbour Commissioners compares functional units and flows that define input–output processes for anchoring and bunkering operations. Strategic‐level processes affect present and future operations while tactical service processes guarantee service level and quality through their integrity. Operational processes occur at the output level. An accessible generic framework supports planning of more sustainable maritime operations, facilitates mitigation of potential risks and encourages authorities to engage with sustainability agendas and manage development proposals proactively. Ongoing interlocution with business strategists will refocus port managers on educational and commercial missions and increase stakeholder engagement. Simplification and optimisation phases of business process re‐engineering remain untapped by business strategists. Copyright © 2011 John Wiley & Sons, Ltd and ERP Environment.     

对我国工程监理业改革与发展的探讨

我国入世后3～5年内工程咨询市场将全部放开，而国内监理行业存在业务范围单一化、监理法规不完善等不利状况，国内监理企业与国际工程咨询公司同台竞争其实力明显有待加强。因此短期内完善监理法律规章，扩展监理企业业务范围——从单一的工程质量监督向工程全寿命管理过渡。笔者对此提出了一些帮助性建议，仅为国内工程建设监理的改革与发展提供参考。     

Search firms: how we work

The executive search consulting business is built on an understanding of the forces driving the health care industry and an appreciation of the importance of the right person to an institution's success. We work closely with our clients in determining position and candidate criteria, and in screening and selecting candidates. We commit all findings to writing and keep our clients regularly and frequently updated. From the professionalism of our consultants to the details of the search process, we believe there is no substitute for high quality, cost efficient, and responsive service.     

Business process management in hotels: with a focus on delivering quality guest service

Quality & Quantity - In this study business process management as a tool of improvement service quality is introduced and it is examined that how it can be used to improve service quality in...     

南京咨询服务产业集聚发展研究

现代咨询业是现代服务业的高端组成部分,是衡量现代服务业发展水平的重要标志。文章对现代咨询业的发展现状、趋势以及发展的重要途径等进行分析,并结合南京服务业结构的特点,提出了南京迫切需要发展咨询业集聚区的建议。     

一种电网供应商服务信息共享工具的设计与实现

针对目前供应商服务室窗口人员业务范围信息无法与供应商共享,以及信息共享不及时准确,业务办理不畅通,供应商长期投诉等问题,通过现在流行的手机微信,利用手机微信摇一摇功能,结合蓝牙技术,并制定Beacon蓝牙发射器,写入相关软件到微信小程序的"摇一摇"ID,只需打开微信"摇一摇"功能,供应商服务室相关信息即可通过蓝牙发射器...     

“8233”模式的探索与思考

社会与企业对高职学生提出了更高的素质要求,"8233"的人才培养模式结合高职院校相关专业的培养目标和学生在学习过程中能力递进的特点,符合技能型的人才的培养目标,在实践中取得了良好的成效。本文以黄河交通学院机械制造与自动化专业为例,对"8233"校企合作人才培养模式进行了理论研究与实践研究。     

Relationships of work–family conflict with business and marriage outcomes in Taiwanese copreneurial women

This study used bidirectional interrole conflict measures to examine the permeability of work and family domains, and to further investigate the relationships of work–family conflict with business and marriage outcomes in copreneurial women. Analytical results from 202 Taiwanese copreneurial women were summarized as follows: (1) family boundaries were more permeable than work domains; (2) work–family conflict is negatively related to perceived business success and marriage satisfaction; and (3) work-to-family conflict predicts marriage satisfaction, whereas family-to-work conflict predicts perceived business success. The results were interpreted and implications were discussed in terms of consulting strategies of work–family management strategies and participative management techniques in family business.     

Purchasing management consulting services—From management autonomy to purchasing involvement

The purchasing of management consulting services is a challenging area for purchasing agents to become involved in. A study of six organizations shows large variations in terms of the extent and way in which they were involved ranging from ad hoc and clerical approaches to their systematic and central participation. Based on a comparison of the cases, enablers of purchasing involvement are discussed, including the status of the purchasing function, managerial use of and attitudes towards consultants, how the management consulting service and the purchasing situation are framed, and the implementation strategy. We conclude that what are generally regarded as sound purchasing practices can also work in the case of management consultants. This, however, requires a good understanding of the consulting service in the client organization. We suggest that the traditionally marginal role of purchasing agents may be better understood as a consequence of the characteristics of the consultant–client relationship than any essential characteristics of the consulting service.     

浅谈班组青年骨干员工培训项目开发——以南车株洲电力机车制造服务中心为例

班组员工是企业管理最基层单元主体,是最广泛的人员群体,其技能与管理水平的高低直接作用于生产安全、产品质量和制造成本等方面,而其中的班组青年骨干又是班组作业与管理的关键人物,亦是班组长的核心后备人才群体。文章以南车株洲电力机车有限公司制造服务中心(以下简称制造服务中心或中心)为例,通过对班组青年骨干人员的培训与管理模式的完善,完成班组青年骨干员工培养项目的开发。在达到为企业储备班组长优秀后备人才的同时,提升班组青年骨干员工的管理与技能水平,进而促进班组建设整体管理水平。