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1.
Consumer ethics continues to draw the attention of academicians and practitioners as a significant economic and social issue globally. Consumer ethics refers to moral principles that govern a consumer's behaviour. This literature review seeks to enrich the discourse on consumer ethics through a comprehensive and detailed review of 106 articles, covering 21 journals from 2010 to 2020. Through an examination of theories, contexts, characteristics, and methodologies used in consumer ethics research, our review (1) presents a comprehensive and up-to-date overview of the research in this field and (2) sets a future research agenda to spur scholarly research. We found studies have primarily relied on a single theoretical lens such as the theory of marketing ethics, planned behaviour, and neutralization theory. Further consumer ethics research focuses on advanced countries, with a narrow focus on developing countries. We have diagnosed the need to examine boundary conditions impacting consumer ethics. Finally, we provide actionable inputs to combat unethical consumer actions as well as promote ethical consumption. 相似文献
2.
Suné Donoghue Chanelle van Oordt Nina Strydom 《International Journal of Consumer Studies》2016,40(4):385-399
Although there is immense international support for consumer protection, the notion exists that consumer protection can only exist in developed countries with ample fiscal resources and expertise to properly act in the interest of consumers. This conception leaves consumers in emerging and transitional economies in a difficult position as these economies indeed generally lack sufficient funding and the required capacity to educate consumers on their rights. With the South African Consumer Protection Act that came into effect in 2011, South African consumers can now claim to be among the best protected consumers in the world. However, many consumers are still not aware of their consumer rights, and do not have the necessary knowledge to pursue redress when they are dissatisfied. The objective of this research was therefore to explore and describe the relationship between consumers’ knowledge of consumerism (consumer protection) and their consumer complaint behaviour (CCB) concerning their dissatisfaction with a technologically advanced product, in this case, a consumer electronic product. This study attempts to differentiate between subjective consumerism knowledge and objective consumerism knowledge and by extension the measures used. In addition, we explored and described the relationship between demographic variables and levels of subjective and objective consumerism knowledge as well as the combined effect of the two types of knowledge on CCB. The findings revealed that the respondents had a reasonable level of subjective consumerism knowledge relative to a low level of objective consumerism knowledge. No significant relationship was found between subjective consumerism knowledge and demographic variables. However, the factors of race, gender and level of income were related to objective knowledge. A higher level of subjective knowledge could be associated with public action. Respondents with reasonable levels of objective knowledge were also better equipped to take private and public action. CHAID (Chi‐Square Automatic Interaction Detection) analysis highlighted that a combination of subjective and objective knowledge was the best predictor of taking public action only and of taking both private and public complaint action. The study has implications for policy makers, consumer protection organisations, retailers and the individual consumer. Our approach to measuring knowledge of consumerism could possibly be applied in other emerging contexts where consumers generally lack awareness of consumer protection. 相似文献
3.
This article reports the results of research aimed at developing and validating a multi-item scale to measure consumers’ agreement with three main justifications for not engaging in socially responsible consumption (SRC) behaviours, namely the ‘economic rationalist argument’ founded on the idea that the costs of SRC are greater than its benefits, the ‘economic development reality argument’ based on the idea that ethical and moral aspirations are less important than the economic development of countries, and the ‘government dependency argument’ grounded in the premise that government inaction demonstrates the legal character and the banality of unethical consumption behaviours. The scale items were generated on the basis of a multi-country qualitative study of consumers (Eckhardt et al., 2006, ‘Why Don’t Consumers Behave Ethically’. DVD Document, AGSM). The content validity of the scale was assessed in the first study. The second study was a survey of 157 Canadian adult consumers in which the three-dimensional scale and other scales measuring relevant concepts were administered. The survey results showed that the 28-item resulting scale is reliable and generally behaves as one would theoretically expect. Implications for consumption ethics researchers and policy makers are proposed. 相似文献
4.
Retailers may lose profits as a result of shoplifting and other unethical consumer behaviour. Research focusing on consumer ethical decision making is needed. Information provided by 1117 undergraduate students from universities within the US revealed that women are less accepting of unethical consumer behaviour than men. Subjects who reported that they very consistently follow the teachings of their primary faith are less accepting of unethical consumer behaviour than subjects who reported that they do not very consistently follow the teachings of their primary faith. Relationships between consumer ethical response scores and other demographic characteristics are discussed. 相似文献
5.
Johanna Moisander Annu Markkula Kirsi Eräranta 《International Journal of Consumer Studies》2010,34(1):73-79
Drawing from the literature on the analytics of government, the paper discusses marketing as a form of government, elaborating and illustrating the many ways in which consumer choice is shaped, modified and directed in the market through practices and techniques of consumer marketing. The aim is to critically reflect upon and render problematic the individualistic ideas of the green consumer as a powerful market force and to provoke discussion on the conceptualization – and construction – of consumer subjectivity and social problems in marketing. Taking examples particularly from the fashion and clothing industry, the paper discusses the ways in which marketing activities come to shape consumer conduct by operating through the choice of individuals who freely pursue their needs and desires, and by working on the environment within which this freedom of choice is exercised. The paper contributes to the literature on green consumerism by systematically interrogating and elaborating on the modes and practices of marketing thought and expertise through which consumers and consumption are rendered intelligible and actionable in the market. 相似文献
6.
Thomas A. Brunner 《International Journal of Consumer Studies》2014,38(2):200-206
More and more consumers are willing to pay a premium for fair trade products. However, great potential remains as the market shares of these products are still low. In the present study, neutralization theory was applied to investigate the reasons for consumers hesitating to buy more fair trade products. A postal paper‐and‐pencil survey was sent out using random addresses from the telephone book in the German‐speaking part of Switzerland, resulting in a final sample size of n = 620. The results show that the techniques of neutralization are used to various degrees. A principal component analysis resulted in two strategies of neutralization: an internal strategy (focusing on the consumers themselves) and an external strategy (focusing on the farmers in developing countries). A regression analysis proved that the internal neutralization strategy was an important predictor for fair trade buying behaviour, even when controlling for attitudes towards fair trade. 相似文献
7.
李雨燕 《湖北商业高等专科学校学报》2011,(2):114-118
消费主义作为一种文化意识形态,是资本运行的逻辑结果,其带来的一系列后果必然阻碍社会的科学发展。从消费主义走向消费正义是科学发展的题中之义。以消费正义促科学发展,一是要限制人类对自然的掠夺性消费,坚持可持续消费;二是要实现公平合理的消费,重建人与人之间和谐共生的关系;三是要实现精神消费与物质消费的平衡,凸显＂以人为本＂,促进人的全面自由发展。 相似文献
8.
Many variables have been proposed as additions to the theory of planned behaviour structure, and evidence exists to support the value of a measure of ethical obligation and self‐identity. Furthermore, some research has suggested that ethical obligation may serve as an antecedent to attitude as well as intention. This paper presents findings from a large scale survey that highlights the usefulness of ethical obligation and self‐identity in the prediction of intention. Additionally, the role of both these variables in the prediction of attitude is also suggested. This is examined within the ‘ethical’ context of fair trade grocery purchases. Methodological implications for further research are discussed. 相似文献
9.
《Journal of Strategic Marketing》2012,20(7):612-629
AbstractThis paper examines the level of awareness, attitude and buying behaviour of the consumers’ towards fair trade certified garments. It also aims to determine the factors that will motivate a consumer of ready-made garments to make a purchase when it comes to fair trade certified apparel. The primary data for the study have been collected from 163 respondents across various ready-made shops within the city through online survey method and scheduling using a structured questionnaire. Secondary data were collected from various magazine articles, journals, and websites. The analysis showed that most of the respondents were not aware of the fair trade concept and clothes. Nearly half of the respondents showed an interest in learning more about the fair trade concept. The paper which also reveals the characteristics of the general consumer towards fair trade apparels, suggests that price, quality, and comfort are given precedence over trend, aesthetics, uniqueness, fair trade status, advertisements, brand popularity, and sales promotions. This paper is helpful in revealing the characteristics of the general consumer towards fair trade apparels and in providing a direction towards implementing ethical consumerism. 相似文献
10.
In response to the lack of research on the impact of religion on consumer behaviour, this study investigates how consumers' use of various product information sources can differ depending on their levels of religiosity (high, low and none). Data were collected from Korean consumers in Korea. The findings from data analyses indicate that the usages of product information sources among Korean consumers generally vary based upon their levels of religiosity. Limitations and suggestions for future research to further understand the effects of religiosity on consumer behaviour were addressed. 相似文献
11.
Using the Schwartz value system, this study explored the personal values of consumers related to fair trade product consumption. This study further investigated how the values determine beliefs, attitudes and purchase intentions associated with fair trade non‐food products. Data were collected using an online survey from a random sample of 1824 nationwide consumers. The results of this study revealed that fair trade purchasers show a higher level of self‐transcendence (universalism, benevolence) and openness to change values (self‐direction, stimulation) than non‐purchasers. These values also have positive effects on the formation of beliefs, attitudes and purchase intentions pertaining to fair trade non‐food products. Fair trade purchasers were also found to possess distinctive socio‐demographic characteristics concerning age, education and income. Findings can offer marketers specific information regarding consumers' motivations to purchase fair trade goods, which can improve targeting of products and ultimately increase the business and benefits of fair trade. 相似文献
12.
杨一小 《四川商业高等专科学校学报》2008,16(1):92-96
作为一种影响到社会各个领域和生活各个层面的文化形态,消费主义带给新闻实践的影响是显著的。由此许多人认为消费主义必将侵蚀专业主义。但在消费社会的语境下,消费社会的逻辑结构是市场民主制。从新闻伦理学角度对专业主义和消费主义重新进行审视。可知新闻专业主义的消解并非是消费主义影响新闻实践的必然结果,新闻实践中呈现出的专业主义或消费主义是政府、媒介、工商界以及公众四种力量博弈的结果。 相似文献
13.
zlen
zgen 《International Journal of Consumer Studies》2003,27(5):366-380
This research was conducted on 402 children going to kindergarten and primary schools with the purpose of analysing the children's interests, responsibilities, economic resources, purchasing activities, and socialization agents and purchase influences as consumers. Data were collected using a questionnaire, which was prepared by considering some previous research. The questionnaire was applied to subjects through face‐to‐face individual interview. The data were analysed by using explanatory variables, including age, gender, socio‐economic status and family type. Findings indicated that consumer socialization of children was connected to selected demographic characteristics, especially age, and they were surprisingly independent and influential consumers. The results of this study are important for those involved in children's and adults’ markets, and for consumer educators. 相似文献
14.
Cornelia Mayr 《International Journal of Consumer Studies》2021,45(1):28-37
This article presents an exploration into women's purchasing of vibrators and how they negotiate the meaning of these sex toys with their partners' preferences and attitudes. Drawing on semi‐structured interviews with 32 female consumers, the study identifies ways in which emotional, transformative and contextual aspects of meaning revolve around choosing, buying and using vibrators in heterosexual relationships. In analysing such experiences, the article points to the potential of vibrators to become imbued with notions of desire, maintenance, privacy and preference. Overall, this research draws attention to salient and nonsalient meanings attached to vibrators that constitute the sex toys' significance beyond simply functional elements. The paper enriches research on consumer behaviour and vibrator use in sexual relationships and proposes an understanding of object relations grounded in the intimate spheres of consumer studies. 相似文献
15.
In many emerging economies and developing countries, comprising consumers from different cultures and with varying degrees of sophistication (knowledge and skill) concerning consumer protection, the promotion of consumers' rights to develop a consumer‐oriented culture remains a very big challenge. One way of protecting the consumer, especially the consumer that has not been fully socialized to execute informed decisions when purchasing expensive durables, is by establishing a redress environment that would ensure fair redress as well as an understanding and appreciation of the consumer. Manufacturers and retailers are often not aware of the performance failures that consumers experience concerning their products because many people do not communicate their dissatisfactions to them. However, unless and until manufacturers and retailers fully comprehend their customers' complaint behaviour, their reasons for engaging in specific complaint behaviour and the reasoning (cognitive processes) and emotional processes behind their behaviour, they will not recognize the link between complaint handling and customer loyalty and profits. The purpose of this paper was to develop a theoretical conceptual framework that would enable consumer scientists, consumer consultants, consumer behaviour researchers and those with the responsibility of handling consumer complaints to explore and understand consumer complaint behaviour in its entirety. We argue that, to be able to establish and manage a redress environment that is characterized by an understanding of the specific consumer as well as by effective complaint behaviour handling, it is of the utmost importance that the manufacturer, retailer, consumer consultant and all those that work with consumers' complaints understand the entire complaint process, including the underlying cognitive and emotional processes as well as the consumer's post‐complaint perception of justice and his/her satisfaction with the complaint handling. It is also important to understand the role that consumer‐, product‐ and redress environment‐related variables play in consumer complaint behaviour. The consumer who blames the retailer for the problem and who probably feels angry about the situation and decides to complain will expect redress. From a consumer's viewpoint, complaint‐related justice is, however, not only a matter of economic calculus but also a matter of procedure and interaction. We therefore argue for a holistic approach where consumer complaint behaviour is addressed in its entirety. Practical suggestions that could enhance customer satisfaction are given for manufacturers, retailers and those who deal with consumers' complaints. 相似文献
16.
Carmen Valor 《Journal of Consumer Policy》2008,31(3):315-326
This paper analyses one of the business case arguments for social responsibility: that corporate social responsibility plans
are rewarded by consumers. This paper explores the ability of consumers to buy responsibly, identifies the main obstacles
for responsible consumption, and suggests conditions for it to work. The review of previous studies leads us to conclude that
consuming responsibly is seen as a time consuming activity, economically disadvantageous, and stressful. The main thesis of
this paper is that unless market failures are corrected, consumers will not be able to buy responsibly, and therefore, market
incentives for CSR are seriously threatened.
相似文献
| Carmen ValorEmail: |
17.
This article aims to investigate the factors that influence consumer attitudes to use labelling information in purchasing organic and Fair Trade products and to verify if labelling is a valid tool of direct shopping aid to consumers, with a view to derive inferences that may contribute to better strategic and tactical marketing decisions. A quantitative survey with a sample of 300 consumers living in south Italy was conducted to explore consumers' knowledge and attitudes toward labelling of organic and fair trade products. Data generated in this way were submitted to exploratory and segmentation analysis. The results indicate significant differences in consumer attitudes and behavior for ethical products and show the importance of new variables, other than demographics characteristics, that can influence the purchasing behavior and label information use. 相似文献
18.
知识型服务贸易的核心包含在信息服务贸易、技术服务贸易、金融服务贸易和专业服务贸易这四类载体中。本文通过详细分析当前我国这四类服务贸易的现状及问题,对我国如何更好地发展知识型服务贸易进行了探析。 相似文献
19.
文章从亚洲三角贸易模式的角度出发分析了中国贸易增长的来源,并揭示了中国巨额贸易顺差的真相。研究发现,亚洲三角贸易模式夸大了中国出口和贸易顺差的规模。通过参加亚洲三角贸易模式,日本、韩国以及中国台湾等通过直接投资和产业转移,在中国建立生产和出口加工基地,从而将其对欧美的贸易顺差转移为中国对欧美的贸易顺差,扩大了中国与欧美的贸易摩擦,恶化了我国的国际贸易环境。 相似文献
20.
《Journal of Marketing Channels》2013,20(1):25-39
Abstract A study is presented that examines the influence of print and online catalogs on consumer information processing. Petty and Cacioppo's (1979) elaboration likelihood model and research from the field of humancomputer interaction are used to hypothesize differences in consumer information processing when exposed to retail catalog information via print and online communication modes. Theory suggests, and results support, that a print catalog is more effective at stimulating cognitive elaboration and positive affect than a direct extension of the print catalog online. Implications for academics and practitioners are discussed. 相似文献