销售标准化的创建执行及对销售绩效的影响

通过描述与分析销售标准化对销售绩效的影响,认为企业实施销售标准化有利于提高销售绩效;产品、顾客群体及销售渠道影响销售标准化的创建;销售人员的选拔、培训与考核及销售管理与控制体系影响销售标准化的执行,销售标准化、销售人员选拔培训与考核及销售管理与控制体系综合影响销售绩效;企业应根据所处的发展阶段及市场环境的变化,不断调整销售标准化的流程与构成要素,实现销售流程再造,实施新的销售标准化。     

软件销售人员自我职业生涯管理与三维绩效的实证研究

为探究自我职业生涯管理对员工绩效的影响,本研究以中关村15家IT企业的211位软件销售人员为实证对象,运用因子分析法和结构方程建模法探讨了自我职业生涯管理的结构及效果。研究指出自我职业生涯管理对任务绩效具有较强影响,而对适应绩效和关系绩效的影响力较弱。三维结构的自我职业生涯管理中,制订职业目标及胜任本职的策略会导致员工的高绩效。文末提供了企业选聘员工的相关建议。     

销售绩效相关影响因素的实证研究

作为企业与顾客之间纽带的销售人员的绩效会直接影响企业的生存与发展。然而,当前国内对于销售人员绩效的影响因素的系统研究尚属凤毛麟角。文章基于国外20多年的相关研究成果,通过文献研究、实地调研和实证研究相结合的方法,揭示出影响我国销售人员绩效的相关影响因素及其作用机制。研究表明:销售人员行为绩效和销售区域设计满意度对销售绩效有显著影响;报酬制度和销售控制体系对销售绩效有显著影响。其中,组织承诺在报酬制度、销售控制体系与销售绩效的关系中起到媒介作用。     

销售人员情商对销售绩效影响机制的研究

随着互联网5G+时代的到来,依旧处于以知识输出式的大部分的销售人员销售成交率低;而反观小部分销售人员根据消费者状况实时反应,迅速调整销售策略,大幅度地提高了交易成功率。因此情商在销售人员身上体现得尤其重要,也成为了企业选择销售人员的基础指标。本研究以感知顾客亲社会行为为调节变量,构建了销售人员的情商、顾客导向和销售绩效之间关系的概念模型,收集211份问卷进行调查,通过SPSS分析表明:顾客导向在销售人员情商和销售绩效之间起到了中介效应;感知顾客亲社会行为在销售人员的情商与顾客导向之间起到调节作用。     

汽车销售人员人格特质对工作绩效影响的实证研究

本文在阐述国内外人格特质和绩效相关理论的基础上,并引入环境变量工作年限,针对汽车4s店对汽车销售员人格特质和绩效作了比较深入的探讨。本次研究的主要问题有:(1)工作年限与汽车销售人员工作绩效的相关程度问题;(2)高工作绩效销售人员和一般工作绩效销售人员的人格特质差异问题;(3)人格特质各个维度与工作绩效之间的关系问题,即如何利用人格特质各个维度上的得分来预测汽车销售人员的工作绩效。     

销售人员绩效管理的影响因素及意义

随着市场经济的迅速发展和市场机制的不断完善,企业间的竞争日趋激烈,越来越多的企业认识到改善经营管理对企业应对竞争具有重要意义。管理的核心是对人的管理,销售人员在企业经营中担负着重要作用,对销售人员进行绩效管理是企业一直探索的课题。通过建立绩效管理体系,能够激励和约束销售人员的行为,促使其努力工作,提高其积极性和主动性,促进企业经营目标的实现。     

软件销售人员的自我职业生涯管理

本研究以中关村15家IT企业的211位软件销售人员为实证对象,运用因子分析发现,软件销售人员的自我职业生涯管理为三维结构,包括目标与胜任因子、职业发展准备因子、跨组织流动因子。并应用结构方程建模,发现培训和考核措施对员工自我职业生涯管理有差异性影响。文末建议企业结合实际激励员工。     

浅析钢材销售体系的构建与销售绩效的辩证关系

我国在钢铁行业有着多年的经验,国家也在钢铁行业出台很多政策,钢铁企业也迅猛发展,但由于近年来内部需求下降并且出口幅度下降,钢铁行业日渐衰退,在如此严峻的形势下,钢铁行业必须构建合理有效的销售体系,顺应时代的发展,在严峻的局势下站稳脚步,为自己的企业带来更大的经济效益,本文通过分析钢铁行业的销售体系,透析其与销售绩效的关系,为钢铁行业展现合理的销售体系。     

民营IPO上市公司董事会结构与企业绩效关系实证研究

本研究采用结构方程模型,对2003年后通过IPO方式上市的94家民营上市公司的董事会结构和绩效数据进行了实证分析,得出了民营IPO企业董事会结构与企业绩效之间可能存在的关系,并提出了相应的建议。     

我国销售人员绩效管理体系的探讨

随着市场经济的日渐深入 ,销售人员的管理一直困扰着企业 ,对于销售人员的绩效管理是企业一直探索的问题。当前研究的重点就是通过对销售人员的地位和现状的分析 ,来构建销售人员的绩效管理体系     

The Impact of Personality Variables,Prior Experience,and Training on Sales Agents' Internet Utilization and Performance

ABSTRACT

Emerging literature on the impact of the Internet on business-to-business (B2B) marketing has primarily focused on examining this issue from the perspective of manufacturers and buyers. This study focuses on the sales agent, a third prominent actor in B2B markets, and tests a conceptual model that relates a sales agent's personality, demographic, and user-situational constructs to that sales agent's Internet utilization for selling activities. Further, the model tested in this study relates a sales agent's Internet utilization to perceived sales performance. Findings in this study indicate that internal locus of control, learning orientation, and sales related Internet training relate positively to a sales agent's Internet utilization, and that a sales agent's age relates negatively to Internet utilization. Further, the results support a positive relationship between a sales agent's Internet utilization and sales performance. This study emphasizes that the Internet can be a productive tool for sales agents. The implications of the results of this study for sales agents with respect to training and recruitment are discussed and avenues for future research are suggested.     

Customer Relationship Management (CRM)'s Impact on B to B Sales Professionals' Collaboration and Sales Performance

Purpose: Sales literature has traditionally considered technology adoption from acceptance and diffusion perspectives. This article examines the impact of customer relationship management (CRM) technology on business-to-business (B2B) sales professionals' ability to collaborate with internal stakeholders and also assesses the relationship between CRM utilization and sales performance. The study moves from assuming that CRM utilization positively impacts salesperson effectiveness and performance to assessing this outcome from the perspective of the salesperson.

Methodology: A survey that was comprised of four scales was sent to 115 B2B sales professionals and usable surveys were received from 70 respondents. The data were analyzed using partial least squares regression to test the hypothesized paths. Partial least squares regression has been shown to work for small sample sizes.

Findings: There is empirical evidence that CRM adoption and utilization positively impacts sales performance, sales effectiveness, and collaboration. As a partial mediator, collaboration positively influenced CRM utilization's effect on sales performance. However, collaboration did not positively influence sales process effectiveness. Explanations of the findings are offered.

Managerial Implications: Sales managers can use CRM technology to make their sales team more effective and efficient. Second, increased collaboration across the firm positively mediates sales performance. Lastly, to increase collaboration, sales managers should stress that CRM leads to higher performance for both the sales team and the entire firm.     

正式控制对销售绩效的影响机制研究--一个被中介的调节作用模型

基于目标设定理论,构建了一个被中介的调节作用模型,探讨正式控制(包括结果控制和行为控制)对销售人员绩效的影响。实证结果表明：结果控制、行为控制分别与销售绩效显著正相关;结果控制与行为控制对销售绩效有交互的影响效应,结果控制与行为控制较强时,销售绩效更高;销售人员的顾客导向行为对上述交互效应与销售绩效的关系起部分中介作用。本研究的结论说明销售管理者需要通过结果控制为下属设置目标,配合使用行为控制提供反馈,从而激发销售人员迎合顾客需求的销售行为,提升其销售绩效。     

Firm-Specific Advantages Intra-Regional Sales and Performance of Multinational Enterprises

This article is an extension of recent work that has examined the intra-regional sales of large multinational enterprises (MNEs). First, we examine the interaction between the performance of MNEs and four proxies for their firm-specific advantages (FSAs). This includes: firm size, knowledge (as represented by R&D), marketing ability, and industry type. We find that FSAs in R&D and service sector type are best exploited within the home region. In contrast, the FSA firm size is better exploited by global and bi-regional firms. Second, we find that a service MNE tends to be more home-region oriented and has a higher proportion of intra-regional sales than a manufacturing firm.     

Selection,Training, and Performance Evaluation of Sales Managers: An Empirical Investigation

ABSTRACT

Despite the important role sales managers play in an organization, little empirical work has explored various facets of their jobs. The state of knowledge regarding this issue is woefully inadequate. To partially address this gap in the sales management literature, this paper reports the results of a study that investigated recruitment/selection, training, and performance evaluation practices vis-à-vis sales managers. Findings suggest that sales managers (irrespective of their company's size or primary market offering) generally rely on subjective recruitment and selection tools and techniques when recruiting sales management candidates, do not feel that any particular job activity is uniquely important or difficult to perform, and consider few evaluation criteria when assaying sales manager performance. Conclusions concerning the study's results are provided.     

The Impact of Perceived Organizational Support on Self-Directed Learning in Sales Training

Perceived organizational support has a positive influence on the willingness of salespeople to use self-directed learning (SDL) projects. These SDL projects can be tailored to fit a salesperson's distinct learning needs, to increase performance, and to achieve the overarching goals of collaborative members of a marketing channel. Hence, it is beneficial for channel members to create a supportive learning culture that promotes the use of SDL projects by salespeople. Salespeople within the insurance industry play an essential role inside their marketing channel. Data collected from 392 insurance salespeople in over 170 firms is used to empirically test how perceived organizational support influences the use of two types of SDL projects. Salespeople encouraged to use elective SDL projects reported higher levels of performance than those required to use compulsory SDL projects.     

企业生命周期阶段、销售操控与未来业绩

基于公司层面的生命周期阶段变量,结合Roychowdhury (2006)提出的销售操控估计方法,本文检验生命周期不同阶段下公司销售操控程度及其经济后果是否存在差异。结果表明：(1)销售操控程度存在显著的生命周期效应,在生命周期各阶段呈现出U型分布：导入期和衰退期的销售操控程度最高,淘汰期和增长期次之,成熟期最低。(2)销售操控的经济后果也存在显著的生命周期效应,同样呈现出U型分布：导入期和衰退期销售操控对未来业绩的负面影响最小,淘汰期和增长期次之,成熟期的负面影响最大。本文的研究结论不仅提供了销售操控影响因素和经济后果方面的经验证据,而且对于透析企业生命周期的作用机理具有重要的实践意义。