Exploring the Role of IT in the Front-End of Innovation: An Empirical Study of IT-Enabled Creative Behavior

The front-end of innovation (FEI) is critical for successful innovation in contemporary organizations. Employee creativity, or creative behavior, is at the heart of the FEI and it encompasses three activities: idea generation, idea elaboration, and idea championing. Information technology (IT) can play an important role in enabling these activities but extant research has focused primarily on IT-enabled idea generation. This paper complements the extant research by examining the entire set of activities that compose FEI. Specifically, we develop a model that examines IT-enabled idea generation, IT-enabled elaboration and IT-enabled championing, and that, grounded in the componential theory of creativity, analyzes their key drivers. An empirical study establishes the applicability of the model. The paper contributes to IS research and practice by shedding light on the tripartite role that organizational IT can play in employee creativity, and it serves as a springboard for future research.     

The role of theory in gender and information systems research

In response to claims emanating from recent assessments of the status of gender and IS research about insufficient theorizing of gender, a critical literature analysis of research papers on the topic of gender and IS that appeared in information systems journals between 1992 and 2012 was undertaken. While some research about gender and IS explicitly employs or develops gender theory, other research that claims to be about gender does not explicitly employ any gender theory to interpret research findings, relying, instead, on implicit gender essentialism as a theory-in-use. Research papers about gender and IS that do not explicitly employ gender theory typically use another IS or management theory as the sensitizing device to interpret the data. Still other research papers are gender atheoretical insofar as neither explicit nor implicit gender theorizing is evident in the papers. In gender and IS research, as in all research, gender theory can be used as a lens to guide the collection, analysis and interpretation of data — whether conducted with a positivist, interpretive or critical epistemology. Alternatively, gender theory can be used to interpret findings when gender is a factor that (expectedly or unexpectedly) results from a larger analysis. Finally, gender theory can result, inductively, from the data by means of grounded theory methods. In any case, the use of theory is to be directed toward understanding the phenomenon of gender in the context of IS (analyzing, explaining), establishing causality (predicting) or guiding action (design and action). This analysis of the role of theory in gender and IS research offers recommendations about the conduct of gender and IS research going forward.     

Ensuring creative approaches in information system design

Improvement in computing capability is one way to aid US companies in recapturing competitive edge. The easy applications have been computerized; the difficult ones lie ahead. Creative approaches are needed to computerize those difficult applications. Yet IS has apparently little interest in the subject of creativity; less than a half-dozen articles on the subject have been published in the 35-year history of the discipline. The author reviewed the literature in other disciplines of art, science, engineering, psychology and education, to determine how creativity techniques had been utilized in those disciplines. The research revealed that many of those techniques are useful for the IS field. Definitions of creativity are provided, then three classifications of creativity research are reviewed: Rothenberg, Ackoff/Vergara, and Rosner/Abt. Creativity techniques are illustrated for general problem solving. The author advocates the use of creativity techniques in the information system development process at four points: near the conclusion of requirements definition, logical design, physical design and program design. Use of creativity techniques at each of these points is illustrated. By delaying convergence on a solution, new approaches and new alternatives can be generated and evaluated. These approaches can produce the systems needed to assist US companies in international competition.     

Identifying and Managing Creative Tasks in Collaborative IS Research Projects

Collaborative research projects require a high amount of creativity to create innovative results. Project management has to ensure that it recognizes and encourages creativity. This can be done successfully only if the nature of creative tasks is well understood. The current literature on creativity provides a well‐accepted model to characterize creativity. Based on a literature review and case study we transfer the findings into the context of collaborative information systems (IS) research projects and we evaluate their applicability. We derive specific criteria and characteristics for the identification of creative tasks, find a set of different task types, and provide implications directly usable by project managers.     

Six Sigma: Definition and underlying theory

Six Sigma has been gaining momentum in industry; however, academics have conducted little research on this emerging phenomenon. Understanding Six Sigma first requires providing a conceptual definition and identifying an underlying theory. In this paper we use the grounded theory approach and the scant literature available to propose an initial definition and theory of Six Sigma. Our research argues that although the tools and techniques in Six Sigma are strikingly similar to prior approaches to quality management, it provides an organizational structure not previously seen. This emergent structure for quality management helps organizations more rigorously control process improvement activities, while at the same time creating a context that enables problem exploration between disparate organizational members. Although Six Sigma provides benefits over prior approaches to quality management, it also creates new challenges for researchers and practitioners.     

悖论思维对创造力的“过犹不及”效应研究

悖论思维帮助个体发现对立事物间的联系,有利于创造性想法或创意的生成,但过高水平的悖论思维极易导致认知过载,使个体无暇顾及需要想象力和灵感的创造性活动。基于"过犹不及效应",本文提出悖论思维对员工创造力产生非线性影响。同时,根据能力-动机-机会(AMO)的理论框架,探索个人学习能力在这一关系中的中介作用,以及领导调节聚焦行为的调节作用。本文认为:悖论思维与员工创造力呈倒U型关系,个人学习能力在上述关系中起中介传导作用,领导促进型聚焦行为强化了变量间的间接关系,而领导防御型聚焦行为削弱了变量间的间接关系。通过对313名员工的三阶段调查分析,数据支持了本研究提出的假设。虽然适度的悖论思维有助于员工提升学习能力,但过度的悖论思维反而会降低员工学习效率进而削弱员工创造力,领导调节聚焦行为决定了员工是否能完成学习能力到创造力的转化。研究结论为员工创造力的影响因素研究提供了新思路,引导企业通过甄选员工和调整领导行为来激发员工创造力。     

Staying in touch while at work: Relationships between personal social media use at work and work-nonwork balance and creativity

Abstract

Personal social media use at work is usually deemed counterproductive work behaviour reducing employee productivity. However, we hypothesized that it may actually help employees to coordinate work and nonwork demands, which should in turn increase work-related creativity. We used ecological momentary assessment across one working day with up to ten hourly measurements on 337 white-collar workers to measure personal social media use, work-nonwork balance and creativity, resulting in a total of 2244 hourly measurements. Multilevel modelling revealed that personal social media use was associated with better work-nonwork balance, but with lower levels of creativity between- and within-persons. Work-nonwork balance did not mediate the relationship between personal social media use and creativity. More research is needed to understand why employees use social media at work for personal purposes and how this affects their well-being and job performance.     

Bringing Networks In: A model of organizational socialization in the public sector

Abstract

Integrating new employees so that they perform well, fit in well and are committed to the agency is a salient concern for public managers. Organizational socialization is the process by which new employees learn the knowledge, skills and values required to become organizational members. This article develops a model of organizational socialization grounded in newcomer social networks and set within a context of public service identity. Social network theory and methods offer a means for examining and interpreting patterns of interactions between newcomers and organizational members. This article concludes with propositions for future studies of organizational socialization and social networks.     

Why is the hypothetico-deductive (H-D) method in information systems not an H-D method?

The hypothetico-deductive (H-D) method is reported to be common in information systems (IS). In IS, the H-D method is often presented as a Popperian, Hempelian, or natural science method. However, there are many fundamental differences between what Popper or Hempel actually say and what the alleged H-D method per Hempel or per Popper means in IS. To avoid possible misunderstanding and conceptual confusion about the basic philosophical concepts, we explain some of these differences, which are not mentioned in IS literature describing the H-D model. Due to these distinctive differences, the alleged H-D method per Hempel or per Popper in IS cannot be regarded as the H-D model per Hempel or per Popper. Further, the H-D model is sometimes confused with another model in IS, the deductive-nomological (D-N) model of explanations. Confusing the H-D and D-N methods can also produce stagnation in the fundamental methodological thinking in IS. As one example, the H-D model (per Hempel or per Popper) does not require hypotheses to be based on existing theories or literature. As a result, misunderstanding the H-D model in IS may seriously limit new hypothesis or theory development, as the H-D model in the philosophy of science allows guessing and imagination as the source for hypotheses and theories. We argue that although IS research (1) generally does not follow the H-D method (per Hempel or per Popper), and (2) should not follow the H-D method, (3) we can still learn from the H-D method and criticisms of it. To learn from the H-D method, we outline method of hypothesis (MoH) approaches for further discussion. These MoH approaches are not hypothetico-deductive, but hypothetico-inductive-qualitative or hypothetico-inductive-statistical. The former MoH endeavors to be suitable for qualitative research, while the latter is aimed for statistical research in IS.     

Conceptualizing dysfunctional consequences of performance measurement in the public sector

ABSTRACT

Performance measurement (PM) has become increasingly popular in the management of public sector organizations (PSOs). This is somewhat paradoxical considering that PM has been criticized for having dysfunctional consequences. Although there are reasons to believe that PM may have dysfunctional consequences, when they occur has not been clarified. The aim of this research is to conceptualize the dysfunctional consequences of PM in PSOs. Based on complementarity theory and contingency theory we conclude that dysfunctional consequences of PM are a matter of interactions between PM design and PM use, between control practices in the control system and between PM and context.     

Work curiosity: A new lens for understanding employee creativity

Curiosity has long been recognized as the driving force behind individuals' exploratory drive, learning behavior, and willingness to embrace novelty. It is generally believed that the exploratory spirit of a curious mind can enhance the individual's imagination and cognitive capability for creative ideation. But there has been surprisingly little work to clarify the relationship between curiosity and creativity. Moreover, existing research commonly oversimplifies the operationalization of human curiosity. From a pluralist view of curiosity, this paper leverages insights from psychological research to explain how curiosity can be applied in the organizational context and help to better understand employee creativity. We draw upon several seminal theories on curiosity and motivation and explore the effects of organizational context and individual differences on employees' work curiosity. We furthermore elucidate how work curiosity leads to employee creativity by affecting the cognitive processes and psychological states. Implications for future research are discussed.     

Using creativity to achieve an entrepreneurial future for arts marketing

• The marketing concept fails to explain marketing behaviour of small firms. Similar comments are now being made of large firms. This gap between theory and practice is even more significant in non-profit and arts organisations where sector specific philosophies often determine how marketing is embraced, with its underlying notions of the customer and profitability. Many of these organisations must overcome severe resource constraints by thinking creatively. This paper investigates the relationship between art, marketing, entrepreneurship and creativity in order to reach a clearer understanding of how creativity can assist both the arts organisation and those involved in researching the sector. There have been increasing calls within the academic marketing community to instil a creative philosophy within the research process. This call has not resulted in much research on the phenomenon within marketing, and certainly not from a nonprofit perspective. This paper discusses creativity as a concept drawing on a diverse range of literatures outside the management discipline. The link between creativity, marketing, entrepreneurship and art is analysed. Justification of the incorporation of creativity in the research process is presented for practitioners and theorists in marketing and the arts, so that they can learn from each others' disciplines. Implications for future research are presented, where creativity is viewed as the centre of a non-linear, free thinking understanding of artistic truth.

Copyright © 2005 John Wiley & Sons, Ltd.     

信息系统建设项目风险的模糊分析方法研究

国内外大量信息系统建设失败案例逐渐引起人们重视,学者开始研究信息系统建设项目中存在诸多风险因素,并提出了一些风险分析方法。但由于信息系统建设项目风险信息具有难以量化和不完整性等特点,这些方法并不适用。基于信息系统建设项目风险信息的特点,引入了模糊集理论,提出信息系统建设项目风险的模糊分析方法,并以实例分析加以证明该方法的有效性。     

Personality and the creativity of frontline service employees: linear and curvilinear effects

Abstract

Previous studies have investigated the relationship between the Five-Factor model of personality and creativity. As this model has been criticised for providing a limited account of an individual’s personality, this study considers additional personality traits that have recently been investigated in the literature as determinants of employee behaviour. Moreover, we also contribute to the existing body of literature by conducting this study in a service setting, for which we predict personality traits will exert differentiated effects on creativity when compared to other settings. Finally, while past research has focused on linear effects, this study examines the existence of non-linear effects between personality and creativity. The results indicate that personality traits apart from the Five-Factor model have an impact on creativity and that the effects of several personality traits on the creativity of frontline service employees differ from those obtained in other settings. Lastly, the findings also show that five of the personality traits have non-linear effects on creativity, and this may be a stimulus for a new stream of research in the human resources literature.     

Building Better Theory by Bridging the Quantitative–Qualitative Divide*

abstract Qualitative methods for data collection and analysis are not mystical, but they are powerful, particularly when used to build new or refine existing theories. This article provides an introduction to qualitative methods and an overview of tactics for ensuring rigor in qualitative research useful for the novice researcher, as well as more experienced researchers interested in expanding their methodological repertoire or seeking guidance on how to evaluate qualitative research. We focus our discussion on the qualitative analytical technique of grounded theory building, and suggest that organizational research has much to gain by coupling of use of qualitative and quantitative research methods.     

Habermas and information systems research: New directions

Habermas' critical social theory has proven to be an important and useful lens in information systems research, especially in understanding the communicative potential of information systems and in conceiving alternative approaches to information systems development. As communication and engagement have become increasingly important in the context of today's information systems, his work has perhaps even greater applicability. However, concerns that it is too utopian to apply in organizational settings have led to skepticism regarding Habermas' work. Participation by all, the “ideal speech situation” and the consensus ideal are each Habermasian requirements that have sparked this criticism.However, Habermas' work has continued to grow and evolve since the Theory of Communicative Action, the basis of much IS research drawing on his work. His contributions in discourse ethics (1990, 1993) and deliberative democracy (1998) have offered us new and important theory, and have brought to light Habermas' own clarification and evolution of his original ideas.The intent of this paper is to reopen a communicative dialog about Habermas' work. After summarizing his critical social theory, we turn to addressing our two main objectives: first, to demonstrate that evolutions in Habermasian thought have renewed its empirical possibilities and, second, to show that this new understanding constructively informs future IS research. As an illustration, we sketch out the conditions for a Habermasian-inspired requirements process and show their application to a well-studied IS development model, ETHICS (Mumford, 1983). We conclude by suggesting that Habermas' theoretical ideas can no longer be dismissed as naive, but as a constant guide to critical action — as a reference point for opening up new possibilities for communicative action in IS research and activity.     

Blue skies and black boxes: The promise (and practice) of grounded theory in human resource management research

We provide an overview of the grounded theory approach, a methodology with significant (and largely untapped) potential for human resources (HR) research. Grounded theory is an abductive, data-driven, theory-building approach that can serve as a conceptual link between inductive and deductive research approaches. We begin by explaining the grounded theory approach in detail and outlining two versions of the method that have been used in high-impact management publications—the Gioia approach and the Tabula Geminus (twin slate) approach. We then provide an overview of the similarities and differences between grounded theory and other inductive and/or qualitative methodologies, namely, ethnography, discourse analysis, rhetorical analysis, and content analysis. Following this discussion, we offer a step-by-step guide to using grounded theory in human resources research, illustrating these principles with data and processes from extant research. Finally, we conclude by discussing best practices for achieving rigor with the grounded theory approach.     

Voices unspoken? Understanding how gay employees co-construct a climate of voice/silence in organisations

Abstract

This study aimed to understand how the individual actions of gay employees influence the development of a climate of voice/silence in the workplace. We conducted a qualitative study using semi-structured interviews with male and female homosexuals. The results reveal two types of boundary tactics (micro-level and structural) that our research participants used to promote their ideal level of separation or integration of their personal and professional identities. Our grounded theory demonstrates that whereas structural boundary tactics promote respect and a climate of voice, micro-level boundary tactics soften conflicts in the short term but solidify a climate of silence from a long-term perspective. We also propose that the insufficiency of institutional mechanisms to support gay people’s right to have a voice at work reduce the likelihood that these workers will risk confronting those who attempt to silence them. The originality of this study is based on the fact that it focuses on actions that gay employees can perform to co-construct a climate of voice that positions them as active social actors and not merely passive recipients of organisational and institutional conditions.     

The Ratatouille paradox. An inductive study of creativity in haute cuisine

Organization literature has extensively explored the crucial role of creativity in enabling organizations to survive in fast-paced environments. However, there are still substantial misunderstandings about the way in which creative processes unfold. In most studies, creativity has been analyzed using a compositional sequential model. Building on interpretive inductive research, conducted in the empirical field of Italian haute cuisine, this study develops a framework for the following creative processes, emerging within the field: improvisation, experimentation, trial-and-error, and imagination. The main difference between these processes is the relationship between four aggregate dimensions: process triggers, planning, the unfolding of creative phases, and trialing. This new framework offers a more comprehensive understanding of creativity as it is enacted, shedding light on its real potential in contemporary organizations.C: In every dish, Chef Gusteau always has something unexpected. I will show you. I memorized all his recipes.L: Always do something unexpected.C: No. Follow the recipe.L: But you just said that…C: No, no, no. It was his job to be unexpected. It is our job to… Follow the recipe. (“Ratatouille,” min. 43, Pixar, 2007)C: What are you doing? You are supposed to be preparing the Gusteau recipe.L: This is the recipe.C: The recipe does not call for white truffle oil! What else have you…? You are improvising? This is no time to experiment. The customers are waiting! (“Ratatouille,” min. 48, Pixar, 2007)