Perceived organizational change in the hotel industry: An implication of change schema

A schema, first proposed by Fiske and Taylor (1984), is a cognitive structure that represents organized knowledge on a given concept or type of stimulus. Lau and Woodman (1995) further explained that when an organization experiences changes, its members have various interpretations of and expectations for those changes. The cognitive understanding of change is guided by a mental map that represents the knowledge structures of the attributes of change and relationships between different events of change. This mental map refers to the so-called change schema (Lau and Woodman, 1995). The objectives of this study are to apply this change schema to organizational change in hotels, and to examine the antecedents and consequences of organizational change.     

Tourist responses to climate change: Potential impacts and adaptation in Florida's coastal destinations

Florida, one of the world's most visited tourist destinations, holds one of the most vulnerable positions as a result of climate change. Through a quantitative survey, this study gathered the responses of 432 tourists who had previously visited Florida, with a hypothetical scenario of changed climatic conditions. The examination of the tourist perspective showed the presence of ample sunshine and factors related to beach comfort as the reasons for choosing the destination. In a scenario were beaches disappear and tropical diseases become more widespread, the majority of respondents stated they would choose a different destination. However, respondents would reconsider their intentions if adaptation measures such as reduced prices, coastal habitat conservation and measures to protect beaches from erosion and coastal areas from inundation were in place. The findings suggest that seasonal and geographic shifts in tourism demand could be mitigated by the implementation of adaptation measures at the destination level.     

Sustainable water demand management in the hotel sector: a policy network analysis of Singapore

Abstract

Water use in the tourism industry is a vital sustainability issue in destination development. Achieving sustainable water demand management (WDM) is challenging and requires destination stakeholder collaboration for effective participatory policymaking. Taking the WDM of Singapore’s hotel sector as a case, this article applies a policy network analysis to prevailing stakeholder collaboration based on public policy documents published between 2001 and 2015. Thirty-three interconnected organisational stakeholders and 76 policy domains were identified. Longitudinal analyses revealed structural changes in stakeholder collaboration during WDM policy development. The findings also indicate that the policy stakeholders of WDM are becoming increasingly diverse, and with this expansion in stakeholder participation, the collaboration network has evolved from being simple to remarkably complex. This article also discusses the relationship between policy stakeholders and policy domains, revealing that the responsibility, available resources, and interests of stakeholders are the main factors influencing their policy preferences in this discourse. The results enrich our understanding of inter-stakeholder relationships and the dynamic relational structure of interdisciplinary policy system.     

Interactions between climate change and the tourism sector: Multiple-criteria decision analysis to assess mitigation and adaptation options in tourism areas

Tourism is one of the most climate-sensitive economic sectors, but also a contributor to climate change. With the effects of climate change becoming an increasing concern, the tourism sector must urgently and realistically respond by mitigating its emissions and adapting tourism businesses and destinations to the changing climate conditions. This work presents a generic methodological framework to plan, manage and implement climate change mitigation and adaptation measures in the tourism context. The methodological scheme is based on Multi-Criteria Decision Analysis for prioritizing available options applicable to a defined tourism area. The proposed framework is implemented for Greece, one of the world's most popular tourism destinations, and optimally ranks 18 mitigation and 16 adaptation measures under 4 criteria i.e. environmental benefit, applicability, cost and social acceptance. The analysis indicates that rational energy use, improvement of energy efficiency and water management/saving measures should be primarily put forward for the Greek case.     

The hotel sector in Tanzania: A comparison of operating performance

A survey of international hotel accounts for 1976 in Tanzania shows considerable revenue and cost differences between town and holiday hotels. These differences are confirmed by comparisons of equivalent occupancy levels which show that higher revenue and profit are associated with higher operating costs. Town hotels generate more employment and value added, than holiday hotels, and as much foreign exchange, but at a greater use per unit of materials and services. There are also significant differences between state sector and non-state sector hotels. Should hotel-investment policy concentrate more on optimizing returns from town-hotel investments, rather than seeking to maximize returns from more risky holiday-hotel investments? These results should be of interest to tourism planners in several African countries.     

Management of the change process in hotel companies: An investigation at unit level

The management of change has become an organisational necessity in the 1990s and will continue to be a major factor in the management of hotel companies in the future. This article investigates and evaluates management of the change process at unit level in hotel firms. The data was gathered through in-depth semi-structured interviews with ten hotel managers in the UK. Lewin's three-stage model was found to be of limited use in practice. A five-stage model of the change process emerges from the research findings. This model reflects a more practical view of the management of change as an on-going, continuous process. Finally, the limitations of the research are discussed and further research areas identified.     

Water use efficiency in the hotel sector of Barbados

Barbados is water stressed, with water production close to its renewable freshwater resources. The hotel sector uses far more water than the general population (756 vs. 240 L/cap-d); water savings there would improve the overall water balance. No comprehensive analysis exists for water use by the Barbados hotel industry; this study addresses the gap. Data were collected from the Barbados Water Authority and from onsite surveys; consumption patterns were compared with international studies which had established environmentally acceptable benchmarks. The water use efficiency of Barbadian hotels was also studied as a function of “influential variables”: unit water consumption was somewhat correlated with the number of rooms, average room rate, property size and number of employees. The lack of success in reducing hotels' water consumption is tied to the fact that water bills represent less than 5% of their annual expenses. A model for unit water consumption was derived using two influential variables: the annual number of guest nights and the number of employees. Ways of fostering sound water practices include promotion among guests of the need to save water, schemes to promote the financial benefits of water conservation by relating unit water pricing to total consumption and awareness-raising among hotel managers.     

Climate change and tourism: a scientometric analysis using CiteSpace

The interaction between climate change and tourism has been one of the most critical and dynamic research areas in the field of sustainable tourism in recent years. In this paper, a scientometric analysis of 976 academic publications between 1990 and 2015 related to climate change and tourism is presented to characterize the intellectual landscape by identifying and visualizing the evolution of the collaboration network, the co-citation network, and emerging trends. The results show that the number of publications in this field has increased rapidly and it has become an increasingly interdisciplinary research subject. The most productive authors and institutions in this subject area are in Australia, USA, Canada, New Zealand, and European countries. In this paper, we identify the most pressing topics of climate change and tourism research, as represented in the existing literature, which include the consequences of climate change for tourism, necessary adaptations, the vulnerability of the tourism industry, tourist behaviour and demand in response to climate change, and emission reductions in the tourism sector. The paper presents an in-depth analysis of climate change and tourism research to better understand global trends and directions in this field that have emerged over the past 25 years.     

Innovation in tourism: Re-conceptualising and measuring the absorptive capacity of the hotel sector

Recent reviews of research on innovation in tourism have highlighted a number of weaknesses in the literature. Among these is the limited theorising and empirical investigation of innovative practices by tourism organisations. This paper responds to these concerns by examining one important dimension of innovation within commercial tourism organisations, namely their ability to acquire, assimilate and utilise external knowledge (absorptive capacity) for competitive advantage. The topic is pertinent because there is evidence to suggest that tourism organisations are particularly dependent on external sources of knowledge when compared with businesses in other sectors. Following a discussion of the conceptual antecedents of absorptive capacity and its dimensions, a validated instrument for its measurement is developed and used to measure the absorptive capacity of the British hotel sector. The results suggest that current conceptions of absorptive capacity have limitations when applied to tourism enterprises. Absorptive capacity is re-conceptualised to overcome these deficiencies. The research and policy implications of the findings are discussed.     

Destination characteristics that drive hotel performance: A state-of-the-art global analysis

The increased market saturation and competition in both domestic and international tourism destinations have renewed interest among hotel operators in identifying the key drivers of hotel performance. This paper presents a comprehensive analysis of the determinants of hotel performance and their relative importance across multiple tourist destinations. We employ a two-step estimation method to identify key determinants of hotel performance, using a rich sample of international hotels. Our empirical analyses show that the main drivers of hotel performance are the quality of the educational system, government support, disposable income, and number of international arrivals within a tourism destination. Results indicate that the most important barriers to hotel performance are the competition among accommodation providers, tax rate and fuel price. We argue for the need for hotel providers to develop strategies that take cognisance of the key drivers and barriers to enhancing hotel performance in an ever-changing global tourism sector.     

Impact of location on profitability in the Spanish hotel sector

This paper analyzes the impact of market structure on hotel profitability in a sample of 8992 Spanish hotels in 2005–2011, using variables relating to the hotel and tourist destination in addition to structure–conduct–performance (SCP) and Chicago School frameworks simultaneously. The results show that profitability depends largely on the market structure and the level of demand of the tourist destination and we confirm the SCP proposals. Regarding characteristics of each hotel, there are unobservable characteristics which influence on profitability and we identify the existence of economies of scale.     

Exploring competitive hotel selection attributes among guests: An importance-performance analysis

This study aimed to explore the hotel selection attributes among local guests in the competitive hotel industry in Korea and to test the role of these explored attributes in building behavioral intentions. A total of seven dimensions, which involved 17 intangible and 16 tangible attributes, were identified. The findings indicated that intangible attributes are relatively more important but offer less satisfaction, whereas tangible attributes provide a higher level of satisfaction than perceived importance. Moreover, the importance-performance analysis grid visually depicted the importance and satisfaction ratings of each attribute demonstrating its strengths and weaknesses. All intangible attributes were significantly associated with intentions.     

A contextual study of female-leader role stereotypes in the hotel sector

Guided by the role congruity theory (RCT), this paper examines the mismatch in female-leader role stereotypes and how this mismatch may lead to prejudicial evaluations against female leaders. It also tests how gender equality practices and leadership development programmes (LDPs) may mitigate prejudicial evaluations against female leaders. Following a quantitative approach, this study uses a paired sample t-test and linear approach (i.e. multiple regression) to model the relationships and test the hypotheses formulated. Drawing on a survey of 392 employees working in 4- and 5-star hotels in Jordan, the study shows that employees stereotype successful leaders to be more masculine than feminine while they attribute both feminine and masculine stereotypes to women. There is, thus, an element of congruity in female-leader role stereotypes which reduces prejudicial evaluations against female leaders. Moreover, the results indicate that gender equality practices and LDPs significantly enhance the emergence and effectiveness of women leaders. The importance of this study derives from extending the RCT through a contextual investigation in the hotel sector in Jordan. This was done by considering two additional constructs, i.e. gender equality practices and LDPs that mitigate prejudice against female leaders.     

An analysis and assessment of environmental operating practices in hotel and resort properties

The objective of this research study is to examine the environmental operating practices of hotels and resorts to identify common operating activities and examples of ‘best practices’. The findings illustrate a lack of systemized measurement and documentation of utility consumption rates and costs in individualized properties. This study also finds that corporate benchmarks for utility consumption are not effective benchmarks for nonaffiliated hotels and resorts to achieve. This study also finds that the education of hotel owners and operators is the key to understanding the benefits of implementing environmental management practices.     

Evaluating hotel animation programs at Mediterranean sun-and-sea resorts: An impact-asymmetry analysis

This study explores the determinants of tourist satisfaction and dissatisfaction with recreational services typically offered by sun-and-sea resorts, using the case of a large Croatian chain of hotels and resorts in the coastal region. The sample consisted of 994 guests drawn from the guest database. The analysis encompassed three types of animation programs: (i) sports activities; (ii) evening entertainment; and (iii) entertainment programs for children. Impact-asymmetry analysis was used to quantify potentials of particular service attributes to generate satisfaction and dissatisfaction, and to determine key-drivers according to the three-factor theory of customer satisfaction. The key-driver analysis was paired with qualitative data (guest comments on reasons for dissatisfaction) to provide valuable guidance for the hotel management in achieving higher levels of guest satisfaction within this segment of resort services. The results indicate several significant asymmetries in the formation of overall guest satisfaction, as well as differences according to the type of accommodation and selected demographic characteristics of tourists.     

An exploratory analysis of turnover culture in the hotel industry in Australia

This study explores the concept of turnover culture in the hotel industry, drawing on the extensive literature on both organisational culture and turnover. A questionnaire was developed and administered to non-supervisory hotel employees. Using a cluster analytic approach, nine distinct clusters of variables were produced. One cluster containing pertinent turnover and organisational culture variables was isolated from other clusters as turnover culture. The implications for management practice in controlling a turnover culture are examined, as is the need for further research into this concept.     

Strategic planning and business performance in the quoted UK hotel sector: results of an exploratory study

The purpose of this study was to conduct an exploratory investigation of the relationship between strategic planning and business performance. A multidimensional model of 11 variables was formulated after a review of the strategic planning-performance literature. Data were obtained from 63 hotel units representing eight quoted hotel companies, and various planning-performance relationships were examined. The results indicated that the key planning characteristics of throughness, sophistication, participation, and formality were positive, and in most cases significantly related, to seven indicators of business performance.     

An exploratory analysis of hotel selection factors: A comprehensive survey of Tehran hotels

The selection of residence location in different countries is of high priority and significance for tourists. The selection of the most appropriate hotel entails a rather complicated decision-making process. A comprehensive hotel selection model can empower the hotel managers, the tourists, and the tourism industry to make decisions based on more effective indicators of high quality services for a higher rate of satisfaction. The purpose of this research is to deeply explore the broad literature and to identify the most significant hotel selection indicators and factors in Tehran hotels and to present a comprehensive model through an exploratory factor analysis of the extracted indicators so as to provide the managers and tourists with a firm ground for making better decisions regarding the indicators of hotel selection. Promenade and comfort, security and protection, network services, pleasure, staff and their services, news and recreational information, cleanliness and room comfort, expenditure, room facilities and car parking were identified as the main hotel selection factors of Tehran hotels. Afterwards, another factor analysis has been done in order to extract the next hidden set of factors within the aforementioned factors which return two main factors of “Hotel Comfort Factors” and “Hotel Compensatory Factors”. Following the creation of the final model and based on the intrinsic vagueness of decision making in the process of selection, a set of fuzzy membership functions for the extracted factors has been provided. The intention has been to provide the expert system and decision support system developers and users with a set of practical indicators in order to help them design and implement realistic systems based on the deeply studied indicators and factors of hotel selection. Such supportive systems can be directly presented to the tourists requesting a mechanism for selecting the most appropriate hotel but lacking enough information about the important indicators and factors and also to the managers of hotels who are trying to make strategic decisions regarding the most optimized investments on the indicators of selecting a hotel. Considering the priorities of tourists, hotel managers, entrepreneurs and investors in the hotel industry require deep investigations and studies for which this paper provides a firm basis.     

Managers' autonomy,strategic control,organizational politics and strategic planning effectiveness: An empirical investigation into missing links in the hotel sector

This article reports on the impact of managerial autonomy and strategic control on organizational politics and show how the latter influence effectiveness of strategic planning. In doing so, it outlines particular directions that a rebalanced strategic management research agenda may take. Whereas organizational politics have received sustained interest in the management literature, its conceptual and empirical examination in the tourism industry has been meagre. This study contributes to fill this gap by analyzing data from 175 four- and five-star hotels located in a less researched region, the Gulf Cooperation Council (GCC) countries. The findings indicate that high levels of autonomy combined with low levels of control negate the effectiveness of strategic planning by increasing organizational tensions. Drawing on political and organizational perspectives, an interpretation of the results and policy implications are discussed. The study also delineates interesting research avenues for further research on organizational politics in the tourism industry.