Analysing behavioural differences between e- and m-bookers in hotel booking

This study analysed the behavioural differences between e- and m-bookers in online hotel booking. The theoretical relationships among functionality and usability, perceived value for money and time, and satisfaction and loyalty were analysed based on the quality–satisfaction–loyalty framework. Results from a sample of 431 and 401 e- and m-bookers, respectively, affirmed the similarities and differences between the two types of bookers. Results also showed that e- and m-bookers substantially differ in their perceptions on functionality and usability performance, perceived value for money and relative importance of functionality and usability in online hotel booking. Moreover, the findings revealed the moderating effects of perceived value for money and time on the satisfaction–loyalty link among m-bookers.     

The dynamic interactions between hotel room rates and international inbound tourists: Evidence from Singapore

Recognizing the possible existence of mutual interactions between hotel room rates and the number of international inbound tourists, this research note investigates the short-run and the long-run dynamic interactions between these two variables for Singapore. It tests for the existence of any cointegrating relationship between them using the bounds testing approach to cointegration. The causal effects between them are tested with Granger causality test. We find no evidence that Singapore's hotel room rates and international inbound tourists are cointegrated. The results also suggest that there is a bi-directional short-run causal relationship between these variables.     

Gender differences in the relationship between justice perceptions and job insecurity in hotel outsourcing

Discrimination against women, injustices, and job insecurity are three issues in hotel outsourcing that have not been examined together. This study uses conservation of resource (COR) theory to investigate whether male and female internal staff have lower job insecurity when they perceive external peers’ fair treatment by management or when they perceive such treatment for themselves. Using a pen-and-paper survey, data were collected from 215 internal staff who worked side by side with external peers in 14 Spanish hotels. Results indicate that female internal staff reduce their job insecurity when observing acts of interpersonal justice towards external peers, and male internal staff reduce their job insecurity when perceiving themselves as recipients of acts of procedural justice. No results were found for internal staff who observed acts of distributive justice towards external peers. Findings suggest that job insecurity threatens outsourcing’s success unless different kinds of justice are managed according to gender.     

Investigating the whole picture: Comparing the effects of Airbnb supply and hotel supply on hotel performance across the United States

This study examines and compares the extent to which Airbnb and hotel supply affect key hotel performance measures in the United States. The results show that although both Airbnb and hotel supply adversely affect hotel revenues (i.e., RevPAR), the magnitude of the impact of hotel supply on RevPAR is much larger than that of Airbnb. Airbnb adversely affects hotel room prices (i.e., ADR), however; it does not affect occupancy rates (i.e., OCC). Yet, increasing hotel supply negatively affects OCC but not ADR. The results from the state-level analyses further showed that the negative effects of Airbnb and hotel supply on RevPAR, ADR and OCC persist only in states with high hotel supply. Analyzing the joint effects of Airbnb and hotel supply on hotel performance in a manner that is both geographically-comprehensive and spatially-meaningful, this study provides a more complete and nuanced understanding on the economic dynamics of the accommodation industry.     

Urban hotel development patterns in the face of political shifts

This paper discusses changes in the spatial pattern of tourism accommodation in Jerusalem in the past 150 years. This is done with particular reference to urban development and political shifts during this period and in respect to various theoretical models relating to the location of hotels in urban areas. The time frame of the paper is divided into four chronological periods according to the main geopolitical changes in the city: the end of the Ottoman period; the period of the British Mandate; the city divided between Israel and Jordan; and the city unified under Israeli sovereignty.     

Determinants of using operating lease in the hotel industry

This study investigated the determinants of using operating lease in the hotel industry. The hotel industry has utilized operating lease not only for operating equipment but also as a financing instrument through ‘sales and lease back.’ This study found that hotel firms with less internal funds and/or with higher debt ratios are more likely to use operating lease. Contrary to the studies of other industries, hotel firms with less financially distressed are more likely to use operating lease. This study indicated that operating lease decrease as firm size increases, but only up to a certain level, after that level operating lease increase as firm size increases. Contrary to our expectations, the growth opportunity of hotel firms appeared to have no relationship to use of operating lease. These findings contribute to further understandings of hotel industry-specific information regarding what drives hotel firms to use operating lease.     

Relation between social-environmental responsibility and performance in hotel firms

In the present work we first theoretically contextualise the importance of social and environmental responsibility in the firm, at the same time analysing the relation between this variable and firm performance, for which the literature provides contradictory results. In the hotel sector this controversy is particularly relevant, given the intense relations and dependencies that this industry has with its environmental context. Subsequently, we conduct an empirical study centring on the Spanish hotel sector, whose findings point to a strong and positive relation between both variables.     

Sex,romance and the carnivalesque between female tourists and Caribbean men

In this paper I examine interviews with female travelers who have been involved with Caribbean males during their holidays in Trinidad and Tobago and suggest that their experiences can best be understood employing the concept of the carnivalesque. Bakhtin (1984 [1968]) has described the carnivalesque as a temporary liberation of the established order, a world ‘upside down’ where bodily excess is celebrated. The concept of the carnivalesque seems useful not only because of the apparent suspension of the traditional order that takes place when white, Western, middle-class women are dating poor, uneducated, black males, but also because it allows to transgress the dichotomy of sex tourism and romance. Furthermore, carnival has been considered as potentially subversive, as it leads to an inversion of hierarchies, but also as conservative, since a temporary transgression is often followed by a return to an order that is thereby strengthened. Indeed, the narratives of some women suggest that their engagements with social and racial ‘Others’ remain temporary with little effect to the racial discourses they draw on, while others appear to transgress social and racial borders more substantially without falling into racial Othering.     

Understanding interactions between beggars and international tourists: the case of China

Begging exists in developed as well as developing countries and in many jurisdictions is regarded as a criminal activity. In a tourism context, it is not uncommon to see begging-type activities in areas where tourists are present. Surprisingly, the literature has largely ignored begging as an issue of concern. This study examined the reaction of international tourists to encounters with beggars in China with a particular emphasis on the impact that an encounter with beggars could have on trip satisfaction. The study found that (1) elder beggars are still the most common types of beggars encountered by respondents; (2) giving money but refusing further communication with beggars was the most common reaction; (3) begging did not have a significant impact on overall trip satisfaction and (4) begging did not have a significant impact on the likelihood of revisiting China or a negative impact on future recommendations for travel to China.     

An analysis of the relationship between market orientation and business performance in the hotel industry

The purpose of this study was to conduct an investigation into the link between market orientation and business performance in the hotel industry. Data were generated from 63 hotels in Hong Kong. The findings indicated that market orientation is positively and significantly associated with the marketing performance and financial performance of a hotel. The implications of the findings are discussed and the limitations of the study as well as future research directions are addressed.     

Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry

The purpose of this research is to determine if there is any relationship between employee creativity and job-related motivators, using a case study of hotel employees in Hong Kong. From a sample of 983 employees, canonical correlation indicated there is a relationship between creativity and job-related motivators. Furthermore, the risk-taking dimension under creativity was found to be more correlated to the intrinsic job-related motivators. Intrinsic job-related motivators which include opportunity for advancement and development, loyalty to employees, appreciation and praise of work done, feelings of being involved, sympathetic help with personal problems and interesting work, are found to encourage the hotel employees’ risk-taking behavior. A “See-Saw” model is presented to show the relationship between the two opposing sides: intrinsic motivators and extrinsic motivators versus creativity and risk-taking factors.     

Comparing willingness-to-pay between residents and non-residents using a contingent valuation method: case of the Grand Canal in China

Cultural heritage is important in sustaining community identity and boosting local economies via tourism. Stakeholder theories suggest that residents and non-residents may have different perspectives on the values and meanings attached to cultural heritage. Focusing on the Grand Canal in China, designated as World Heritage Site in 2014, this study aims to estimate and compare residents and non-residents’ willingness-to-pay (WTP) for the preservation of the Canal. A field survey of tourists visiting the Grand Canal was conducted between 12 April and 2 May 2015. Logit models were estimated to compare factors influencing WTP between residents and non-residents. Similarities and differences between residents and non-residents were found. Main differences were the effect of place identity and revisit intention differed between residents and non-residents. WTPs for the preservation of the Canal were larger for residents than that for non-residents.     

Innovation and performance in the hotel industry

The growing competition in the hotel industry is one of the main challenges of this segment, which increasingly depends on the ability to innovate. Thus, this article aims to analyze the impact of innovation on the performance of employees and hotel organizations. This is an exploratory study, with a quantitative approach using a structured computer-administered questionnaire to 73 managers of hotel chains, located in Brazil, which correspond to 792 hotels. Data analysis used multiple linear regression method with SPSS software to find out the relationship between the factors of innovation (communication, processes, leadership, and strategy) and the performance of employees and hotel organizations. Results show that the factors of communication, leadership, and strategy directly influence the performance of the employees. However, only the leadership factor directly affects the performance of hotel organizations.     

An investigation of the relationships between compensation practices and firm performance in the US hotel industry

Drawing on a sample of 1223 US hotels, this paper examines the relationships between compensation (direct and indirect) practices in hotel organizations and their performance. The results show that in the case of management employees, direct compensation fully mediated the relationship between indirect compensation and hotel performance. In the case of non-management employees, however, such relationship was only partially mediated by direct compensation. It is therefore important for hotel industry HR executives to pay greater attention to the nature and level of benefits being offered to non-management employees. For management employees, on the other hand, it is more important to attend to the level of direct compensation in order to ensure higher levels of organizational performance.     

Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry

The study drew on a sample (n=284) from the hotel industry in Hong Kong to advance our understanding about the perceived effectiveness of various reward instruments in achieving specific task and extra-task performance behaviors. We found that the perceived motivating value of a reward varied according to its type. Non-financial rewards, for example, were found to play a prominent role in achieving extra-task performance dimensions. Employee characteristics also affected the perceived performance implications of various rewards. Nevertheless, caution must be exercised when interpreting the results, as other factors may also influence reward–performance relationships, thus paving the way for future research.     

Expectations of returned Chinese graduates and hotel managers regarding entry-level work in the hotel industry in China

The purpose of this study was to investigate the expectations of returned Chinese graduates with an Australian degree regarding their work situation in the Chinese hotel industry and the expectations of hotel managers in China regarding the graduates’ job attitude. Nineteen semi-structured interviews were undertaken. The results showed that most graduates were relatively satisfied with their current work situation in the Chinese hotel industry. However, managers argued that returned graduates have unrealistic expectations about the work requirements in the industry. The study found that universities and hotels in China need to assist the returned Chinese international students with their reentry.     

Eco-innovation and organizational culture in the hotel industry

This study analyzes the relationship between organizational culture and eco-innovation in a sample of 130 hotels in Oaxaca, Mexico.A theoretical model is developed to link the compatibility of the four types of organizational culture defined in the Competing Values Framework (CVF) (hierarchy, clan, market, and adhocracy culture) to different modes of eco-innovation (radical–incremental and component–architectural).In order to test the hypotheses, regression and correlation analyses are conducted. Adhocracy culture and organization size are found to be significant in explaining the presence of eco-innovation.The implications of these results for firms tend towards the convenience of adopting an adhocracy culture, which facilitates the implementation of eco-innovation at different levels and potentiates both environmental and organizational results.     

The link between environmental uncertainty,organizational agility,and organizational creativity in the hotel industry

Informed by the confusion theory, this study tests the three main aspects of environmental uncertainty on organizational creativity and extends the moderating model of organizational agility in uncertain environments. The data were collected from 174 managers of five-star hotels. Construct validity and the hypotheses were tested using AMOS 26.0. The findings show that organizational agility moderates the negative impacts of competitive and technological uncertainty on organizational creativity. The results suggest that in highly dynamic and complex environments, organizations must reduce bureaucracy to manage the challenges of uncertainty. Informed by the confusion and contingency theories, this study offers new insights into the relationship between environmental uncertainty, organizational creativity, and organizational agility in the hospitality industry.