Small business— small minded? Training attitudes and needs of the tourism and hospitality industry

The Australian tourism and hospitality industry consists of at least 80% small business operators scattered over a wide range of urban and rural environments, consequently it has not been easy for training providers to assess accurately the needs of the industry as a whole and provide specialised programmes. During 1996, Tourism Training Victoria conducted a survey of training needs of tourism and hospitality operators. Results indicate that there is a shortage of skilled staff and owner‐managers with little management training or qualifications, who nonetheless recognise their shortcomings and needs for further education and training, particularly in the marketing and business areas. Barriers to further training include the cost of training and inflexibility of hours and place of delivery. Copyright © 2001 John Wiley & Sons, Ltd.     

Evaluating urban residents’ attitudes towards tourism development in Belgrade (Serbia)

This study empirically examines the relationships among residents’ place image, various domains of tourism impacts, and residents’ support for tourism development in an Eastern European city, as well as the role of residents’ socio-demographic characteristics and place attachment. The direct, indirect, and moderating effects were investigated using structural equation modelling and the method suggested by Hayes and Preacher [2010. Estimating and testing indirect effects in simple mediation models when the constituent paths are nonlinear. Multivariate Behavioral Research, 45, 627–660]. The findings show that none of the tourism impacts mediate the relationship between place image and residents’ support for tourism development. Moreover, with respect to Belgrade, perceived economic impacts have the strongest effect on residents’ support, followed by perceived socio-cultural impacts. By assessing the respective contribution of the three tourism impacts simultaneously, the results highlight the weight residents assign to a city’s peculiarities, thus illustrating contextual influences such as post-communist and centrally planned economy legacies.     

Moving towards sustainability? Mobility styles, attitudes and individual travel behaviour

Future scenarios for the transport sector are increasingly confronted with the finite nature of fossil-based resources (petrol, natural gas) and an urgent need for reductions of negative transport-related effects (CO₂ and other exhaust emissions, noise, land consumption). In view of limited technical advances and efficiency improvements, along with growing traffic volumes, behavioural changes towards more sustainable travel futures have attained a crucial importance. This paper will discuss initial results from a 2-year project (funded by the British Economic and Social Research Council - ESRC) which aims to develop the notion of sustainability-related ‘mobility styles’ as a context for applying targeted social marketing policies to specific population segments. Based on ten focus group discussions and a survey of more than 1500 participants in the South West of England, two segmentation approaches are used to identify gaps between different domains of individual travel behaviour and the varying role of attitudes for travel decisions. The results demonstrate the usefulness and limitations of existing segmentation approaches and underline the need for more complex and comprehensive mobility style frameworks as basis for measures aiming at behavioural change towards sustainable mobility.     

Residential self-selection and travel behaviour: What are the effects of attitudes,reasons for location choice and the built environment?

In studies of the effect of built environment on travel behaviour, residential self-selection is an increasingly important issue. Self-selection implies that households locate in places that provide them with conducive conditions for their preferred way of travelling. In these studies, it is assumed that attitudes toward different travel modes are an important factor in location choice, and that households are unconstrained in choosing their preferred residential location. This paper challenges these assumptions, by distinguishing between the more passive travel attitude and travel considerations as a deliberate reason to locate in a certain place. Based on a survey among 355 recently relocated households in Dutch TOD locations, we find that the association between travel attitude and residential environment is weak, and that the association between travel attitude and travel as a factor in location choice is moderate at best. Multivariate models show that both travel attitude and travel being a reason for location choice influence travel mode use, suggesting that travel attitude is insufficient to fully reflect self-selection processes. In comparison to other travel modes, train travel is most influenced by the fact whether residents deliberately chose to live in an environment conducive to using this mode.     

Residents’ attitudes on the contribution of cultural tourism in Tanzania

This study aimed at evaluating residents’ attitudes towards the contribution of cultural tourism to the social welfare of the local rural residents participating in cultural tourism activities by factoring gender and level of education as possible differentiating factors in residents’ attitudes. Based on survey of local people in northern part of Tanzania, a questionnaire was administered that yielded data that were subjected to a series of t-tests. The results indicate residents to have both positive and negative attitudes towards the contribution of cultural tourism. Gender differences are noted to relate with cultural tourism participation and attitudes towards the contribution of cultural tourism. Females benefit more from cultural tourism than males in economic terms. Having education raises the chances of locals having a more positive attitude towards cultural tourism. From the results, implications to facilitators in cultural tourism to further aid tourism contribution to the locals are derived.     

Volunteer tourism: at the crossroads of commercialisation and service?

Volunteer tourism as a phenomenon and as a market has come a long way since its ideologically driven early days. It is now an established and ever commercialised market that meets the demand for a different travel experience for the more morally conscious traveller, while at the same time it provides opportunities for economic gain for the organisations that act as brokers of such experiences. This interaction raises several ethical issues in terms of serving a mission while making economic gains. In general, there is an acceptable relationship between monetary gain and altruistic service, within the context of enlightened self-interest provided that the beneficiary of economic gains diverts profits into serving their mission. This paper examines the supply for volunteer tourism for evidence of commercialisation and profit-driven behaviour and investigates a relationship between monetary gain and serving a mission by creating public goods.     

The formation of the tourist's loyalty to the tourism distribution channel: how does it affect price discounts?

Given that distribution agents who wish to maximize long‐term business profits should not only attract new consumers but also keep them loyal, this study analyses the variables that determine the consumer's loyalty to distribution agents for tourism. Although retailers in the service industry employ price discounts on products to motivate short‐term sales, they often establish promotional policies without considering their effect on the long‐term business results. This paper presents an empirical study of the effect of price promotions on tourists who travelled with a package tour. The results indicate that price discounts do not erode consumer loyalty directly, and that the key to obtaining loyal consumers is to offer package tours that customers perceive as providing high‐quality service. Copyright © 2007 John Wiley & Sons, Ltd.     

Do travel options influence how commute time satisfaction relates to the residential built environment?

Although previous studies have explored how satisfied people are with their travel, the link with the built environment and available travel options is unclear. This research investigates whether travel options influence how commute time satisfaction relates to the built environment. First, profiles among commuters in terms of commute time satisfaction (CTS) and residential built environment (RBE) were identified by performing a cluster analysis using a large European sample with the European Union Statistics on Income and Living Conditions (EU-SILC) 2013 survey. Following, whether travel options (mode availability) could inform differences among CTS-RBE profiles was investigated, while accounting for neighborhood characteristics and satisfaction with life and life domains, by performing logistic regression analyses. Travel options were found to indicate CTS-RBE profiles. This research supports the idea that travel options can affect the CTS-RBE relationship, and can therefore be useful to measuring and correcting travel option unavailability or travel captivity. The contributions of this study to the travel behavior field, in addition to being the first study to examine CTS, is important to urban planning and policy to not only identify the places in which travel options can be improved, but for whom.     

An emerging tourism planning paradigm? A comparative analysis between town and tourism planning

This article examines the roots and the evolution of tourism and town planning theory and practice. It discusses how both fields have interacted with each other, and provides some clues about the way in which tourism and town planning theory and practice are likely to evolve in the future. It is argued that tourism planning theory is still looking for its own identity and ways of evolving in the future. Copyright © 2001 John Wiley & Sons, Ltd.     

Does freedom of the press enhance inbound tourism?

ABSTRACT

This paper examines the effects of the freedom of the press on inbound tourism in 160 countries for the period from 1995 to 2016. By using the fixed-effects, the Hausman–Taylor, and the dynamic panel data estimation techniques, we show that a higher level of the freedom of the press promotes inbound tourism. The main findings are robust to consider the countries at the different income level, the inclusion of the various control variables, using the different measures of the freedom of the press, excluding the outliers, and excluding the observations in the different regions.     

‘Personal memory tourism’ and a wider exploration of the tourism−memory nexus

This paper investigates the varied intersections between tourism and memory. It begins with a brief consideration of the parallel developments between the emergence of the ‘memory boom’ and that of the ‘tourism boom’, as well as the academic fields of memory studies and tourism studies, respectively. Memory is a crucial factor in choosing a destination; it impacts on the tourist experience at the destination and on the sharing of the experience with others after the trip, notably through narration, photography, and memory objects, such as souvenirs. Both memory and tourism rely on media and representation and on audience and consumption; both are allied with processes of identity formation. It is argued that tourism drives the memory boom as much as memory drives tourism. Bartoletti's [(2010). “Memory tourism” and the commodification of Nostalgia. In P. Burns, C. Palmer, & J.-A. Lester (Eds.), Tourism and visual culture (pp. 23–42), Vol. 1. Wallingford: CABI] conceptualization of ‘memory tourism’ as overlapping but distinct from ‘heritage tourism’ and Timothy's [(1997). Tourism and the personal heritage experience. Annals of Tourism Research, 24(3), 751–754] concept of ‘personal heritage tourism’ are discussed as foundations for what is then defined as ‘personal memory tourism’. The latter revolves around travel associated with personal memories – not only the revisiting of places associated with happy memories, but also the return to sites of personal trauma and suffering in a quest for healing.     

Are we really measuring what we think we're measuring? Assessing attitudes towards destinations with the implicit association test

The study examines individuals' attitudes toward destinations by comparing the results of traditional self‐report surveys with those of the implicit association test (IAT). A total of 84 college students (30 Caucasian, 27 Chinese and 27 Korean) were employed to complete self‐report surveys and computer‐based IATs. The results show that participants' attitudes toward selected destinations (i.e. China and England) vary depending on which of the two different attitude measures is employed. Specifically, it appears that attitudes toward the two countries are not significantly different in self‐report survey, but differences in attitudes are significant in the IAT. This result indicates that greater use of the IAT would enhance our understanding of tourist responses, particularly those related to ability and willingness issues. The implications of the IAT results for tourism destination studies and its relation to explicit measures of attitudes are discussed. Copyright © 2010 John Wiley & Sons, Ltd.     

Families and transportation: Moving towards multimodality and altermobility?

This article explores the transport modal practices of parents with young children in everyday urban life. It is based on a qualitative multi-site approach that takes into account the geographic location, urban form and socio-economic characteristics of four Vancouver (British Columbia) neighborhoods. Our analysis of semi-structured interviews with parents reveals that modal practices were contextually contingent along a spectrum of auto-dependency, multimodality and altermobility. The results expose the contradictions, inequities and social ambiguities of parental modal practices and raise questions about how they might represent possible instances of a transition away from auto-dependency and towards sustainable transportation.     

Does personality predict tourism information search and feedback behaviour?

There is little research on how personality traits influence information search and feedback behaviour of tourism information consumers. Using various online and offline information and feedback sources, this study contributes to the literature by considering how personality influences Taiwanese view pre-trip and on-site information sources’ ability to provide desired information before and during the trip and whether post-trip feedback channels are suitable feedback instruments. Even though personality alone may not fully explain tourism information search behaviour, hierarchical regression analyses showed the usefulness of Big Five personality traits in this aspect. Openness to experience and conscientiousness traits particularly stood out. Openness to experience significantly affects perception of word-of-mouth-related sources and conscientiousness for less accessible sources. Extraversion and neuroticism negatively predict popular culture sources. These outcomes might be due to the attributes of information sources or feedback channels.     

Hostility or hospitality? A review on violence,bullying and sexual harassment in the tourism and hospitality industry

The present work reviews the current knowledge about violence, bullying and sexual harassment in the tourism and hospitality industry. It indicates the high prevalence of these aggressive behaviours, and identifies structural reasons, insufficient managerial skills and/or common beliefs as their causes. The negative impacts of bullying, violence and sexual harassment on employees include intentions to leave and psychological upset. These personal negative feelings and attitudes contribute to negative organizational performance indicators, such as high staff turnover rate and low profitability. In addition, the high prevalence of violence creates a negative image for the tourism and hospitality industry in general. The review shows that intervention plans are scattered in aims and time frames, focus mainly on managerial policies, and almost completely overlook immediate actions as well as guest violence. Given its importance, the low number of appropriate intervention tools, policies and agendas clearly suggests the urgent need for more research. The final section of the work provides an overview of three core themes that can potentially contribute to the development of an effective intervention agenda, namely, corporate social responsibility, social media and comparisons to other sectors.     

An overestimated relationship? Violent political unrest and tourism foreign direct investment in the Middle East

Although the tourism industry is increasingly globalising, empirical research on the accompanying foreign direct investment (FDI) is surprisingly lacking. Furthermore, the nexus of political risk, violent political unrest and tourism FDI has been relatively neglected. Using Egypt as a heuristic case study and adopting a qualitative methodology, this paper explores the question of how political risk and violent political unrest influence tourism FDI. Surprisingly, the results are not able to corroborate a clear relationship between the two. In contrast, these results indicate that the role of stability and security for tourism FDI in developing countries has largely been overestimated in the past. Copyright © 2010 John Wiley & Sons, Ltd.     

How does demand uncertainty affect food and beverage capacity in the hotel industry?

This study investigates the effect of demand uncertainty on hotels’ food and beverage (F&B) capacity using the operation data of international tourist hotels in Taiwan. The empirical results of this study show that demand uncertainty leads to an increase in F&B capacity. Moreover, the magnitude of this effect increasingly strengthens for hotels with larger F&B scales. Our results together with other studies on room capacity collectively indicate that hotels’ overcapacity problem resulting from demand uncertainty considerably varies with hotel scales and between different hotel sectors.     

Can the built environment explain gender gap in cycling? An exploration of university students' travel behavior in Toronto,Canada

The benefits of cycling as a healthier and more sustainable transportation alternative to private automobile is emphasized in both literature and policy. One key policy challenge in improving cycling rates is the significant gender gap in cycling that exists across urban regions in North America. In this study, travel behavior of >10,000 students attending four universities in Toronto, Canada, was analyzed to explore gender-based differences in cycling uptake. The mode share for cycling was higher for non-commute trips (9%) when compared to commuting trips to universities (7.6%). In addition, men had higher cycling rates than women, for both commute and non-commute trips. Results from binomial logistic regression models indicate that the built environment-related correlates were different between male and female students, and between commute and non-commute trips. Access to bicycle lanes or cycle tracks was found to increase the odds of female commuter cycling. This effect, however, was moderate in the neighborhoods with higher land use mix. Further, high-speed traffic was a significant barrier to cycling among female commuters. Noticeably, our analysis did not find major gender-based differences in the coefficients relating to travel attitudes and preferences. The findings provide a Canadian comparison to the limited international research on this topic, as well as offer new insights particularly relating to cycling for non-commute trips. The results identify potential avenues for policy intervention regarding the promotion of healthy and sustainable travel behavior among post-secondary students, and more broadly, the millennial generation.     

Tourism and the ‘dry law’ in Kerala – exploring the nexus between tourism and alcohol

ABSTRACT

On the 24th of August 2014 the state of Kerala announced that alcohol will be progressively banned through different phases, with a plan of implementing a complete ban by 2025. The ban was eased in July 2017; yet, it sparked heated debates about its impacts on the tourism industry, which highlighted the strong nexus between alcohol and tourism. Despite animated discussions continued online for months after the announcement of the ban, there have not been studies assessing the impact of the ban on tourism/tourists. Through a thematic analysis of online texts published on TripAdvisor, this paper explores tourists’ perceptions and opinions of the implementation of the ‘Dry Law’ in Kerala. Moreover, this work also investigates whether the ban discouraged potential tourists to visit Kerala. Overall, our analysis reveals that the ban did not discourage potential tourists to visit Kerala, although many regarded the possibility of having moderate amounts of alcohol on holiday as pleasant. Importantly, our study also contends that the narratives about the ‘Dry Law’ produced and propagated online were often representative of political structures of power, which linked tourism to alcohol irrespective of the real impact of the ban on tourism.     

Are Turkey's tourism markets converging? Evidence from the two-step LM and three-step RALS-LM unit root tests

In this study, we aim to analyse whether Turkey's 14 major tourist source markets are converging by using monthly data over the period January 1996 to December 2012. To this aim, we use the recently developed two-step Lagrange multiplier (LM) and three-step residual augmented least squares-Lagrange multiplier (RALS-LM) unit root tests that allow for two structural breaks in data. The results indicate that 10 out of 14 markets are converging, meaning that tourism policies and strategies directed at these markets are successful. Furthermore, the break points correspond to the important political, social, natural and economic events such as crisis, earthquake, disease and terrorist attack.