A linkage between Internet use and tourism activities

The impact of Internet use on leisure activities is investigated theoretically and empirically beyond the extent to which the related literature has reached. This study illustrates theoretically a nonlinear linkage between Internet use and tourism activities in the context of a thought experiment relating to individual’s allocation of spare time among leisure activities. By means of a count data model, our empirical evidence suggests that time spent online has an inverted U-shaped impact on overnight trips and museum visits, indicating that the marginal impact of Internet use is decreasing. At the low points of time spent online, Internet use may stimulate tourism activities, whereas at the high points of Internet use, it could have just the opposite effect. This finding implies that problematic use of the Internet (or Internet addiction) is negatively associated with tourism activities. However, time spent online does not significantly affect leisure activities such as watching movies and TV, listening to the radio, or reading magazines and newspapers.     

Segmentation by benefits sought: the case of rural tourism in Madeira

Rural tourism has been promoted as an effective catalyst for growth in rural areas severely hit by the rural structuring process. However, with regard to islands, rural tourism has been mainly advertised and promoted as a counterpoint to mass tourism. While in most Western countries rural tourism has been in place for decades, islands have been pursuing a rural tourism agenda only since the 1990s. Consequently, we face a dearth of research regarding motivation factors that attract tourists to the rural hinterland on islands. The purpose of this study is to segment and profile rural tourists based on benefits sought in order to gain a better understanding of the current demand trends. The data collection procedure were based on a self-administered survey applied to a sample of 180 tourists, and four clusters were identified. The relaxer cluster which comprises individuals attracted by opportunities to relax and recharge batteries, are the most dominant, suggesting that the sector mimics, to a large extent, the main tourism market. This is a problematic outcome because the sector is failing to attract a more diverse and wealthy clientele. Due attention should also be paid to other clusters. The ruralist segment values relaxation in natural segments to escape from daily routine, the ‘want it all segment’ is composed of tourists interested in all kind of activities and the family-oriented cluster is mainly interested in socialising with the family. Implications of our preliminary conclusions for theory and practice are discussed.     

Social tourism programmes for the senior market: a benefit segmentation analysis

The senior market has gained increasing interest from the tourism industry, mainly because of its considerable size and time flexibility. However, seniors are also a group facing many constraints to participating in tourism, which has led some countries to promote social tourism programmes for this market. However, little is known about the success of these programmes, while research showing the benefits derived by participants would be useful to continuously improve these initiatives. This paper presents a segmentation analysis of senior participants in a Portuguese social tourism programme, based on benefits derived. A questionnaire-based survey was undertaken, yielding a total of 848 valid responses, which were subjected to a hierarchical cluster analysis. Three clusters emerged: the least benefitted, the most benefitted and active and the highly benefitted and locally socializing seniors. The clusters were compared regarding socio-demographic profile, travel behaviour, satisfaction and loyalty. Several statistically significant differences among the clusters were observable, providing relevant inputs for managing social tourism programmes for this market.     

Understanding the benefits of social tourism: Linking participation to subjective well‐being and quality of life

This paper aims to explore the relationship between well‐being, quality of life and holiday participation among low‐income families in the UK. There have been very studies that have examined quality of life (QOL) and subjective well‐being in relation to tourism and none that have attempted to apply measures to assess the benefits of holidays for those people who are generally excluded from participation. This is important in relation to social tourism because of the fundamental need to develop mechanisms to evaluate the impact of charitable funding for supporting low‐income families' participation in holidaymaking. This study evaluates the types of reasons given for financial assistance in applications to the Family Holiday Association including follow‐up research with a sample of successful applicants on the perceived benefits of the holiday, including questions on QOL factors. The findings are limited in scope but do indicate that increases in QOL were reported among low‐income families. The paper concludes by arguing that further research on adapted well‐being and QOL measures be applied to tourism consumption. Copyright © 2010 John Wiley & Sons, Ltd.     

Consumer behaviour in tourism: Concepts,influences and opportunities

Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.     

Migration and inbound tourism: an Italian perspective

This paper investigates the impact of migration on Italian inbound tourism flows in a dynamic panel data framework. Arrivals, expenditure and nights from 65 countries are analysed for the period 2005–2011. The migration variable is defined at both origin and destination in order to assess the pushing and pulling forces. Estimates were performed using both aggregated flows and flows disaggregated to separate the visiting friends and relatives (VFRs) from two non-VFR categories, namely holiday and business. The results suggest the presence of a strong migration-tourism nexus, which clearly goes beyond VFRs. Moreover, the effects of the different determinants vary according to the way in which the tourism market is segmented and, within each segment, to the way in which tourism demand is measured.     

Exploring the Moderating Effects of Value Offerings Between Market Orientation and Performance in Tourism Industry

Market orientation as a business strategy has recently been adopted in the travel and tourism industry, as well as other industries, to enhance performance. Value offerings have also emerged as a new research interest within the strategic marketing domain. Based on the theory of strategy–environment fit, this study investigates the relationship between market orientation (i.e. customer and competitor orientations) and performance, and the moderating role of value offerings (i.e. service emphasis and price emphasis), using a sample of 132 Taiwanese travel agencies. The research results obtained from hierarchical regression analyses indicate that only both customer and competitor orientations, but not value offerings, have positive and direct effects on performance. However, the results show that one dimension of value offerings, i.e. service emphasis, has a moderating role in the market orientation‐performance relationship. The managerial implications of these results are also discussed. Copyright © 2012 John Wiley & Sons, Ltd.     

拓展运输市场需求提高高铁经济效益

针对高速铁路运营模式特点,分析高铁开办快递业务的必要性,探讨如何拓展消费市场,延伸需求服务,建议以快递运输市场为高铁新的经济增长点,采取简单易行的高铁混运兼容模式运行,以促进高铁经济效益的提高。     

Financial Disclosure in the Travel and Leisure Industry

This study explores the determinants of Internet financial disclosure in the travel and leisure industry. Studying the case of the firms that are listed in the London Stock Exchange, we employ the generalized method of moments in order to investigate the cross‐sectional variation in the quantity of financial information, which is disclosed on corporate websites of travel and leisure firms. We find that disclosure is positively associated with corporate size, financial leverage, concentrated ownership, dual listing and profitability. We also discover that profitability is not only a determinant of financial disclosure in the travel and leisure industry but also its consequence: More profitable firms yield more requests for transparency among their stakeholders, and they also have the necessary resources to respond to these requests. Copyright © 2016 John Wiley & Sons, Ltd.     

Travelling with a Purpose: Understanding the Motives and Benefits of Volunteer Vacationers

With the growing trend of volunteer vacations, research has been warranted in regard to understanding the motivational factors of individuals who participate in such endeavors. With this understanding, the goal is to increase these travel offerings in the industry, which will bring better understanding between cultures. This study examines different travel motivation factors for someone who chooses to use part of their vacation participating in volunteer or humanitarian activities. Considering that ‘mission’ often has connotations of a religious purpose, the phrase ‘travelling with a purpose’ brings on even more significance as this concept expands. To understand travel motivation in general, a variety of scales and theories have been researched. Maslow, Dann, Iso-Ahola, Plog and Pearce are some included in the Literature Review. A qualitative focus group and semi-structured, in-depth interviews were conducted. The analysis of the data revealed that four main themes for why people traveled with a purpose emerged. Cultural immersion was a strong objective; the desire to give back; the camaraderie that occurs on volunteer vacations; and the fourth theme focused on family. Non-verbal communication and bonding occurs at several levels with the local people and family members. This is a good example of cultivating peace through tourism.     

Visual tourism and post-colonialism: imaginative geographies of Africa in a Portuguese travel magazine

This paper is about tourism, visual culture, and imperialism in the post-colonial present. International literature on these issues has been especially focused on the experience of British and French post-colonialism. Few studies have addressed this issue regarding other post-colonial realities. This paper runs counter to that fact by analysing the visual touristic discourse produced in the post-colonial Portugal. The paper examines the way the sub-Saharan Africa is represented in a Portuguese travel photo-magazine – the Blue Travel magazine – so as to verify the extent to which the ideology of colonialism continues to shape the post-colonial touristic discourse in this former colonizing country of the southern Europe. More than 522 photographs were analysed. Using visual methodologies, the paper concludes that many aspects of the photographs contain encoded encomiastic messages of colonialism and participate in a discursive construction of Africa that was clearly shaped by an imperialist gaze. The paper suggests that not only there is an obvious nostalgia for empire in the Portuguese touristic discourse on sub-Saharan Africa, but also that many imperialist myths continue to circulate diffusely within the Portuguese post-colonial society and to shape the way sub-Saharan Africa is touristically imagined.     

Household Expenditures for Leisure Tourism in the USA, 1996 and 2006

Using Consumer Expenditure Survey data, this study compares the different impacts of household socio‐economic characteristics on leisure travel expenditure patterns between 1996 and 2006. The total expenditure is divided into food/beverage, lodging, transportation and sightseeing/entertainment to examine more specific changes. Results indicate that family size, gender, number of elderly family members, race and region/location had different impacts on leisure trip consumption patterns in 1996 and 2006. There is no evident change for the income elasticities of four categories between these two years. The upward direction in high‐income households reflects the potential for luxury sightseeing and entertainment activities. Copyright © 2011 John Wiley & Sons, Ltd.     

Managing ethics in the tourism supply chain: the case of Chinese travel to Australia

The purpose of this paper was to provide clues to the industry and the academia on how best to approach the challenge of managing ethics in the tourism supply chain. To achieve this objective, the paper provided a case study of how the Australian government has responded to concerns about unethical practices in the tourism supply chain from China to Australia. A series of best practice recommendations were provided following a review of both the demand side and the supply side processes. Copyright © 2008 John Wiley & Sons, Ltd.     

Understanding tourists' itineraries in emerging rural tourism regions: the application of paper-based itinerary mapping methodology to a wine tourism region in Michigan

In recent years, many rural areas have turned to tourism as a way of reviving their communities. One challenge to such efforts is that community leaders in these areas often have limited experience with tourism and consequently lack the knowledge and resources to best facilitate sustainable tourism initiatives. Moreover, an influx of tourists to an area puts new demands on infrastructure. Information about tourists' itineraries can help communities to address new challenges that result from tourism, however using emerging technologies such as GPS and Internet-based map surveys can be expensive and require expertise many rural tourism planners do not have. Paper-based itinerary mapping methodology can be a cost effective way of providing local officials, tourism planners, and businesses with important information to inform decisions about how to invest limited resources. This study applies paper-based itinerary mapping to an emerging wine tourism area in a rural county in the US state of Michigan. Because it involves tourists travelling from place to place within a region, wine tourism is particularly well-suited for itinerary mapping. Results provide specific recommendations to local officials, tourism planners, and businesses. Moreover, the study offers an example to researchers interested in conducting studies that use paper-based itinerary mapping methodology.     

Responsibilities,recession and the tourism sector: perspectives on CSR among low-fares airlines during the economic downturn in the UK

Responsibility has featured prominently in recent discussions about tourism governance. Nevertheless, research into corporate social responsibility (CSR) among travel and tourism businesses is at a relatively early stage. This paper reports on external stakeholders' perceptions of CSR among low-fares airlines (LFAs) in peripheral regions of the UK in late 2008; that is, during the current global economic downturn. LFAs, their business plans and their ability to contribute towards sustainable development have been the source of much public discourse and media scrutiny in the last decade. This paper does not set out to reopen that debate per se. Rather, it contributes to a deeper understanding of CSR in the tourism sector by arguing for a more nuanced approach to external stakeholders, one which is also informed by primary empirical research from qualitative sources, and which is conceptually informed by the latest thinking from other sectors of economic activity. Important inter-regional variations exist in external stakeholders' perceptions and valorisations of CSR, they are context-specific, and they are not static as their responses to the recent downturn reveal.     

Representing protected areas: a critical discourse analysis of tourism destination building in a Greek travel magazine

The present paper examines the way protected areas are constructed as tourism destinations by the information sources (i.e. a Greek travel magazine) that are consumed by potential visitors to such areas. Specifically, it explores what form of tourism is proposed for virtual visitors, whether it is ecotourism (i.e. both tourism and environmentalism) or simply a nature‐based one (i.e. exclusively tourism). Examining the way a Greek travel magazine builds protected areas as tourism destinations, and consequently what expectations are created for readers and potential visitors to such areas, the focus of the present paper is on whether the media contribute to the failure on the part of visitors to protected areas, who are the majority of the people engaging in ecotourism activities, to incorporate environmentalist besides tourism pursuits in their travel experiences. The analysis suggests that the travel magazine cultivates the view that other protected areas (with a tradition in mass tourism) are suitable for nature‐based tourism, others (with great ecological interest) for environmentalism, but few for ecotourism. This means that visitors to protected areas will probably have a difficulty in combining tourism with environmentalist pursuits, rather than in developing environmentalist concerns in general. Copyright © 2006 John Wiley & Sons, Ltd.     

Platform coopetition in the tourism industry: conflicts and tensions caused by the closure of Booking.com in Turkey

In March 2017, as a result of a precautionary interim decision made by the courts based on the case relating to ‘unfair competition practices’, Booking.com closed its platform for inbound tourism in Turkey and ceased operations. This was the first instance of an online booking platform halting access for inbound bookings for the domestic market. This platform-based relationship involves both cooperation and competition, and thus this paper identifies this relationship as platform coopetition. Based on the governance network theory and employing a case-study approach, the Booking.com case is examined from the viewpoint of tourism coopetition from two perspectives: industry-wide and agent-specific. The paper provides an analysis of these perspectives and the past and on-going process of Booking.com’s platform closure. The constitutive dynamics this case endangers the coopetitive environment of the tourism industry and thus creates destructive uncertainties, especially for small hotels. This analysis also reveals the issues in terms of political representation for digital service platform companies.     

Quality of visitor attractions,satisfaction, benefits and behavioural intentions of visitors: verification of a model

This study is an attempt to verify a model of relations between motivation, quality of product of attraction, benefits, satisfaction and behavioural intentions of visiting people. The data for the analysis were collected from 1770 visitors in four tourist attractions of the Wielkopolska and Kujawy regions. It was noted that the effect of performance of service provider on behavioural intentions takes the route through benefits gained by the visitors. Benefits have a stronger total effect on behavioural intentions than visitors' satisfaction. Copyright © 2008 John Wiley & Sons, Ltd.     

Labour market and skills needs of the tourism and related sectors in Wales

This paper assesses labour market and skills needs of tourism and related sectors in Wales to inform policy responses by government and Sector Skills Councils. Micro‐businesses, many lifestyle businesses not appreciating the links between skills, training and competitiveness, and typically not undertaking training, dominate Welsh tourism. Sectoral fragmentation challenges the development of a coherent employer perspective. Official statistics provide incomplete, inaccurate information. Employer interviews identify skills gaps and persistent recruitment difficulties with responses including downsizing, deskilling and overseas recruitment. Public sector interventions may better target employer demand for skills and training to support a destination‐level service quality strategy than training supply. Copyright © 2008 John Wiley & Sons, Ltd.