Cross‐cultural tourist behaviour: a replication and extension involving Hofstede's uncertainty avoidance dimension

Hofstede's five cross‐cultural dimensions have been broadly applied in the literature. Money and Crotts recently applied the dimension of uncertainty avoidance to a matched sample comprised of low uncertainty avoidance German and high uncertainty avoidance Japanese tourists, finding their behaviours consistent with those behaviours predicted by Hofstede. This study both replicates and extends their research across a representative sample of first time leisure visitors to the USA representing 58 nations. It was found that visitors from high uncertainty avoidance cultures exhibited behaviours consistent with those of the Japanese in the Money and Crotts research, whereas visitors from low‐uncertainty avoidance cultures behaved similarly to their German subjects. Such findings, across a broad sample population, validate the original research through a more rigorous test of its propositions, provide increased confidence regarding their generalisability, and further contribute to our understanding of the influence of national culture on tourist behaviour. Copyright © 2004 John Wiley &Sons, Ltd.     

At‐destination visitor information search and venue decision strategies

Numerous studies have been conducted on consumers' information search prior to arrival at a destination. This study attempts to continue to fill a research gap focusing on travellers' information search behaviour for services not only before the trip but in transit to the destination and once at a destination. In particular, the research explores service‐related decisions before and during a trip, the sources of information utilised, which include locals residing at a destination, and how demographic and trip purpose characteristics influence decision‐making. Using the results of this study, practitioners and academics alike can design effective strategies for marketing to travellers. Copyright © 2007 John Wiley & Sons, Ltd.     

Gay men's holiday destination choice: a case of risk and avoidance

Gay men are subject to discrimination and social disapproval in many parts of the world. This paper examines the possible impact of this on choice of holiday destination, drawing on the concepts of risk and destination avoidance. A number of interviews were held with gay men and it was concluded that risk of adverse reactions and of the need to modify behaviour were significant issues in destination avoidance and choice. It is possible, as a consequence, to classify holiday‐taking by gay men into a typology including gay‐centric and gay‐related. In addition, it is appropriate to modify existing models of risk‐avoidance through the addition of the risks that are more applicable to gay men than to other tourists. Copyright © 2002 John Wiley & Sons, Ltd.     

The impact of the perception of risk on international travellers

The primary objective of this paper is twofold: (i) to investigate the impact of perceived risk on the tendency to travel internationally; and (ii) to explore if there is any difference in the perception of risky places among three clusters segmented based on the Hofstede's uncertainty avoidance index. The sample population of the study consists of 1180 international travellers visiting Hong Kong in the fall of 2003. The research findings show that the majority of travellers are more likely to change their travel plans to a destination that has elevated risk while the minority reports they are more unlikely. These findings suggest that international travellers appear to be sensitive towards the occurrence of any type of risk in their evoked destinations. Differences were also observed from one continent to another in terms of the influence of perceived risks. The final note is that travellers from different national cultures may have varying degrees of the perceived risk. Implications both for theory and practitioners are also discussed. Copyright © 2007 John Wiley & Sons, Ltd.     

Lack of progress in tourist information search research: a critique of citation behaviour and knowledge development

ABSTRACT

Knowledge construction is a crucial factor in the development of any field of study. While empirical papers sustain knowledge development in a field, systematic analysis of the literature and critiques of influential papers are core components of high-level knowledge construction. The aim of this paper is to critically evaluate Fodness and Murray’s ([1999]. A model of tourist information search behavior. Journal of Travel Research, 37(3), 220–230.) seminal paper on information search and to assess how the model has been developed by the subsequent literature. A critique of the model highlighted that the original work had a number of shortcomings, particularly given recent advances in information technologies. The method consisted of a meta-analysis of 575 studies that cited Fodness and Murray’s work. The meta-analysis demonstrated that none of the subsequent studies attempted to further develop this well-cited model. The analysis also highlighted that many of the citations to the original study were superficial, and in some cases, incorrect, raising serious questions about citation practices in the tourism field more broadly. The main implication is that, in order to advance our understanding of tourism, we need robust studies that confirm and build on past research efforts to move the field forward.     

A comparison of different approaches to segment information search behaviour of spring break travellers in the USA: experience,knowledge, involvement and specialisation concept

The purpose of this research is to compare salient approaches for identifying the patterns of college students' information search behaviours while preparing for their spring break trips. Comparing four different prominent constructs (i.e. past experience, prior knowledge, involvement and a concept of specialisation combining those three variables), the results of the study indicate that involvement and the specialisation concept have more distinctive results than the others in terms of measurement of travellers' perceived usefulness of information sources and the importance of information content. In addition, the different groups assigned different priorities for usage of main information sources. As a result, involvement and the specialisation concept appear to provide more distinctive clarification for identifying the information search behaviours of spring break travellers. Copyright © 2009 John Wiley & Sons, Ltd.     

The effects of perceived authenticity,information search behaviour,motivation and destination imagery on cultural behavioural intentions of tourists

This study tested a structural model which investigates the effects of perceived authenticity, motivation, information search behaviour and destination imagery on tourists' behavioural intentions to consume cultural attractions. Data were collected at selected cultural and natural heritage sites in the island of Mauritius (N?=?600). The sample was split into two data sets. Structural equation modelling and hierarchical multiple regression were employed to test the hypothesised relationships. Findings revealed a significant positive relationship between perceived authenticity and cultural behavioural intentions of tourists. Destination imagery had an influence on tourists' cultural intentions. Information search behaviour was found to exert a negative influence on tourists' cultural intentions while motivation did not have any influence on the latter. Perceived authenticity was seen to exert a moderating effect on the respective relationships between motivation, information search behaviour, destination imagery and cultural behavioural intentions of tourists. The theoretical and managerial implications of the study are discussed.     

Zoos,Sanctuaries and Turfs: Enactments and Uses of Gay Spaces during the Holidays

Extant theory suggests that the existence of gay space is an important (or even critical) element of gay people's holidays. However, more knowledge on the roles that gay spaces play during the holidays is needed. Drawing on interviews with 53 gay tourists, this paper suggests that the roles gay spaces play differ across gay tourists. Some interviewees enact gay spaces as ‘sanctuaries’, at which one can feel free and openly show one's sexuality. Others feel that gay spaces resemble ‘zoos’, i.e. tourist attractions at which straights gaze upon gays. Finally, some tourists find that gay spaces are too male oriented or even men's turfs. Copyright © 2012 John Wiley & Sons, Ltd.     

The value of information on supply risk under random yields

For companies facing challenge of managing unreliable supply sources, one of the operational goals is to increase the overall profit by improving performance of uncertain supply. We here develop stochastic decision frameworks which evaluate necessary information about uncertainties and help newsvendor and suppliers to enhance supply reliability. We first analyze the newsvendor’s purchasing decision under supply uncertainty and the derived decision framework is used to identify stochastic dominance conditions. We found that partial supply risk information is sufficient to determine regular ordering quantity, but to improve the overall profit, it is important to gather more information about stochastic dominance conditions.     

Exploring the interplay between the use of risk-related information,risk perception formation,and the stages of travel product consumption

This study examined using patterns of risk and warning-related information by backpackers who develop their own travel risk perceptions. It looked at the preferences of information sources and usage levels among Israeli backpackers. Using a simulating approach, interviewees were asked to report on their preference and usage patterns in four stages of the travel consumption sequence – (a) prior to choice of destination; (b) after choice of destination but before departure; (c) during the trip, and (d) after returning home. Based on a sample of 467 former backpackers, the study revealed that they use a relatively wide range of risk-related sources of information yet their preference and usage levels in those sources vary as they moved from one consumption stage to the other. The most innovative finding of this study is that unlike previous findings there was a significant and direct correlation between the level of risk-related information consumption and the backpackers’ level of risk perception in each of the tourist product consumption stages. Further research directions derived from these findings as well as management implications are provided.     

Family Members and Vacation Satisfaction: Proposal of a Conceptual Framework

This study aimed to investigate the extent to which the other family members (spouse and/or child/ren) in a family influence the vacationers' overall vacation satisfaction and future behavioural intentions. As part of the study, a conceptual framework was proposed where overall vacation satisfaction mediates the relationships between spouses' and child/ren's vacation evaluations and respondents' return and recommending intentions. The methodology included self‐administered surveys of 445 families from the UK, which were completed at a Turkish resort airport in August 2007. The results indicate that the respondents' vacation satisfaction is influenced more strongly by spouses. Furthermore, the results show that respondents' return intentions are determined by their and their spouses' vacation satisfaction, whereas respondents' recommending intentions are determined by their and their child/ren's vacation satisfaction. These results bring new insights into the post‐purchase vacation behaviour for both theory and practice. Copyright © 2011 John Wiley & Sons, Ltd.     

The Formation of a Tourist Destination's Image via Information Sources: the Moderating Effect of Culture

The present study aims to outline the growing importance of culture in the field of tourism. More specifically, it highlights culture as a moderating variable in pre‐visit tourist destination image formation, through the information sources utilized by the tourist in the selection of a holiday destination (that is, travel agencies alone vs. travel agencies together with the Internet). For this purpose primary research used a multicultural sample of 371 tourists from different European countries. The results show that the formation of a destination's pre‐visit image amongst tourists, based on the information sources they use, is moderated by the level of uncertainty‐avoidance of their national cultures. Copyright © 2011 John Wiley & Sons, Ltd.     

Risks and marketing in online transactions: a qualitative comparative analysis

The article focuses on the perspectives of holidaymakers who have used internet to book a part or the whole spectrum of their holidays' accommodation. Using qualitative comparative analysis (QCA), the research examines the complex relations between product and web-vendor risks, and marketing activities on consumer trust, also employing predictive validity. It examines the perspectives of 735 holidaymakers returning to Manchester International Airport, through the use of structured questionnaires. The findings reveal three sufficient configurations dealing with the focus on the impact of price and quality relationships, the influence of product and web-vendor risks on consumer trust, and the importance of marketing for the minimization of perceived risks in online tourism shopping. Theoretically, the study contributes on the understanding of online decisions’ complexity, and explores the attributes that affect accommodation e-purchasing and associated linkages. Methodologically, it implements QCA, which is new in tourism and hospitality domain. It also progresses from fit to predictive validity, an analysis that only a handful of studies has implemented in the service industry.     

A multi-criteria analysis framework including environmental and health impacts for evaluating traffic calming measures at the road network level

Recent interests in both vehicle emissions and public health have facilitated the development of more eco-friendly transportation systems. This study developed a multi-criteria evaluation framework to evaluate the effectiveness of traffic calming measures (TCMs) from the various perspectives at the road network level; operational efficiency, traffic safety, environmental and health impacts. The proposed methodology employs four-step sequential simulation experiments, including driving, traffic flow, emissions, and air dispersion simulations. The results obtained from these four simulations are used to evaluate the effectiveness in terms of safety and operational efficiency in addition to environmental and health impacts. A multi-criteria value function based on the weights estimated from the analysis of an analytical hierarchy process (AHP) is applied in the evaluation framework. As an application, chicanes and speed humps widely implemented in Korean school zones were evaluated at the road network level. The proposed simulation-based approach is expected to be effectively used for the decision-making process in selecting better alternatives for TCM.     

Factors that Affect the Levels of Tourists' Satisfaction and Loyalty towards Food Festivals: a Case Study of Macau

The present study investigates the factors that affect tourists' satisfaction towards food festivals and explores whether tourists intend to revisit and/or recommend food festivals to others. Based on personal interviews with 40 study subjects, eight factors that affect their satisfaction levels were identified: location and accessibility, food, venue facility, environment/ambiance, service, entertainment, timing and festival size. The majority of tourists were satisfied with the Macau Food Festival and intended to revisit and recommend it to others. The presented findings have practical implications for food festival organizers to further attract food tourists. Copyright © 2011 John Wiley & Sons, Ltd.     

The influence of service performance and destination resources on consumer behaviour: a case study of mainland Chinese tourists to Kinmen

This paper draws upon the responses of 603 mainland Chinese tourists in Kinmen and attempts to understand their consumer behavior on the aspects of intentions, preferences, decision‐making process, satisfaction, and willingness to revisit. Variables such as service performance and destination resources that affect visitor's satisfaction are also tested. The findings reflect a ‘myth of mysteriousness’ of mainland Chinese visitors to the destination and suggest that it is essential for the market segmentation to participate in the tourism planning of Kinmen to develop an integrated policy for promotion and marketing, in order to enhance consumers' interest. In addition, this research has implications for tourism planning in Kinmen and provides references for other destinations striving for tourists from mainland China. Copyright © 2008 John Wiley & Sons, Ltd.     

Analyzing the impact of intermodal-related risk to the design and management of biofuel supply chain

This study presents a mathematical model that designs a reliable multi-modal transportation network for a biofuel supply chain system, where intermodal hubs are subject to site-dependent probabilistic disruptions. The disruption probabilities of intermodal hubs are estimated by using a probabilistic model which is developed using real world data. We developed an accelerated Benders decomposition algorithm to solve this challenging NP-hard problem. Numerical analysis show that the model selects to use intermodal hubs located in areas with low disruption probabilities. In case of a disaster, the reliable solution results in 6.21% savings over the minimum cost solution.     

Sustainability ranking of the UK major ports: Methodology and case study

Maritime supply chain sustainability has not been widely studied to date. This paper investigates the sustainability performance of five major UK ports. The UK port system is one of the largest and busiest port systems both in Europe and worldwide. The scope of sustainability narrows down to economical and environmental dimensions. A questionnaire is developed to collect data from port managers and logistics experts. The AHP method is utilized to rank the ports using the collected data. Sensitivity analysis is conducted on the obtained data to verify the consistency among data and outcomes.     

Determinants of information systems outsourcing in hotels from the resource‐based view: an empirical study

The objective of this study is to determine the factors affecting outsourcing of information system/information technology (IS/IT) activities in hotels from the resource‐based view of the firm. The factors considered are the conditions that the systems area resources must meet for that area to have a competitive value. The reasons, which are both strategic and tactical, are discussed. The former are mainly related to quality, improvement of service and concentration on core activities, whereas the latter are tactical or cost‐related reasons justifying the selection of the outsourcing strategy for this activity. The results indicate the factors determining IS/IT activity outsourcing are related to the creation of valuable resources and to market transaction costs, and the IS/IT area performance does not influence the decision to outsource. It is also shown that the reasons justifying outsourcing are strategic; related to the core competencies and quality of service and not to cost reduction. Copyright © 2005 John Wiley & Sons, Ltd.     

Establishment and application of fuzzy decision rules: an empirical case of the air passenger market in Taiwan

This paper develops a framework for creating fuzzy decision rules by socio‐economic variables, transactional record variables and customer benefit variables. Fuzzy decision rules may be applied on marketing systems of businesses. This research uses fuzzy k‐means algorithm and C4.5 decision tree algorithm to generate fuzzy decision rules. The framework is applied on the air passenger market of Taiwan for an empirical case study. Results of this research found two non‐fuzzy (crisp) decision rules and two fuzzy decision rules, which can be applied on the customer relationship management systems of airlines. Copyright © 2010 John Wiley & Sons, Ltd.