Drawing inferences about others on the basis of corporate associations

This research examined how observers use corporate associations (e.g., environmental responsibility) in drawing inferences about a target consumers’ dispositions (e.g., whether the target person really cares about the environment). Respondents read a scenario describing a target consumer purchasing a certain brand of pens, whose maker had recently teamed up with an environmental organization. It was found that target-related factors (e.g., impression motivation, the consistency of behavior) and company-related factors (e.g., the congruity of the supported cause with the companys’ reputation) systematically influenced the dispositional inferences made by the observers.     

基于消费者保护视角的企业社会责任实施制度建设

实施企业社会责任是保护消费者权益的关键性环节。我国虽然建立了全面的企业社会责任、消费者权益保护法律法规、规章制度体系,但由于现行的企业社会责任制度缺乏可操作性,消费者缺乏监督企业履行社会责任的途径,当前消费者权益保护的严峻形势难以缓解。为推行企业社会责任,要建立企业伦理化经营的治理制度、企业履行社会责任的信息披露制度以及消费者的企业社会责任响应制度。     

The role of corporate social responsibility in strengthening multiple stakeholder relationships: A field experiment

This research relied on a field experiment involving a real-world instance of corporate philanthropy to shed light on both the scope and limitations of the strategic returns to corporate social responsibility (CSR). In particular, the authors demonstrate that the impact of CSR in the real world is not only less pervasive than has been previously acknowledged but also more multifaceted than has been previously conceptualized. The findings indicated that contingent on CSR awareness, which was rather low, stakeholders did react positively to the focal company not only in the consumption domain but in the employment and investment domains as well. Stakeholder attributions regarding the genuineness of the company’s motives moderated these effects. Sankar Sen (sankar_sen@baruch.cuny.edu) is a professor of marketing at the Zicklin School of Business, Baruch College, City University of New York. He received his Ph.D. in marketing in 1993 from the Wharton School, University of Pennsylvania. His research focuses on consumer decision making. He is interested, more specifically, in consumer reactions to company actions, particularly in the domain of CSR. His research has appeared inCalifornia Management Review, Journal of Consumer Research, Journal of Marketing, Journal of Marketing Research, Journal of Economic Theory, and others. C. B. Bhattacharya (cb@bu.edu) received his Ph.D. in marketing from the Wharton School of the University of Pennsylvania in 1993 and his M.B.A. from the Indian Institute of Management in 1984. Prior to joining Boston University, he was on the faculty at the Goizueta Business School, Emory University. His specific expertise is in the areas of customer retention and the roles of CSR and organizational identification in designing marketing strategy. He served on the editorial review board of theJournal of Marketing from 2002 to 2005 and has published in journals such as theJournal of Marketing Research, theJournal of Marketing, Journal of Applied Psychology, andOrganization Science. He speaks frequently at many academic and business forums and won the William Novelli Best Paper Award at the Social Marketing Conference in 1997. Dr. Bhattacharya received the 2001 Broderick Prize for Research Excellence at Boston University and the Emory Williams Distinguished Teaching Award in 1995, the highest teaching award at Emory University. He is also part of the select group of faculty members onBusiness Week’s Outstanding Faculty list. Prior to his Ph.D., he worked for 3 years as a product manager for Reckitt Benkiser PLC. He has consulted for organizations such as the Hitachi Corporation, Procter & Gamble Company, Bell South, The Prudential Bank, Information Resources Inc., Airwick Industries, Silo Inc., and the High Museum of Art. Daniel Korschun (danielk@bu.edu) is a doctoral candidate in marketing at Boston University. His current research interests include brand management, CSR, and interorganizational relationships.     

公益营销:我国企业体现社会责任的双赢选择

当今企业普遍注重社会责任的理念,公益营销已经成为高频亮相、成本低廉的提高企业知名度和美誉度的方式,但是我国企业对公益营销的认识尚处于起步阶段。本文分析了跨国公司在我国公益营销成功运作的经验,剖析了我国企业公益营销不成熟运作的原因,提出了我国企业从战略高度看待公益营销、真正实现社会利益与企业效益双赢的策略选择。     

CEO声誉受哪些因素影响:理论与实证

以目前国内外实证研究中常用的媒体曝光率作为CEO声誉的代理变量,分别从CEO个人特征、企业经营特征、公司治理和企业社会责任承担情况四个方面选取变量来研究CEO声誉的影响因素.实证结果发现,在控制了行业和年度的影响后,CEO薪酬、企业规模、高管持股比例与CEO声誉显著正相关;处在经济发达地区以及董事长与CEO两职合一的企业的CEO声誉更高.此外,对公司进行聚类分析后,社会责任指标体系中的企业对国家贡献率和企业对员工贡献率两个指标也与CEO声誉显著正相关.