Social Media Activities of Political Communication Practitioners: The Impact of Strategic Orientation and In-Group Orientation

The question of why political communication practitioners use social media for strategic political communication activities has rarely been investigated. By using well-established theoretical approaches of communication research, such as the influence of presumed influence approach, this study sought to determine the extent to which the subjective perceptions of German political communication practitioners explain their professional social media activities. The results of a survey (N = 1,067) indicate that the more political communication practitioners perceived that other political communication practitioners used and were influenced by Facebook and Twitter, the more often they used social media themselves. In contrast, the presumed reach of Facebook and Twitter among politicians, journalists, and citizens, as well as the presumed influence of both media on these groups, were not related to the practitioners’ social media activities. These findings suggest that the practitioners’ social media activities are driven more by an in-group orientation toward their colleagues and less by a strategic orientation toward external stakeholders.     

Cultivating Quality Employee-Organization Relationships: The Interplay among Organizational Leadership,Culture, and Communication

Based on a random sample of employees (n = 391) working in various industrial sectors in the United States, we examined the respective linkages between employee–organization relationships (EORs) and authentic leadership, symmetrical internal communication, and organizational culture. Results indicated that authentic leadership, organizational culture of supportiveness, emphasis on reward, and stability were significant predictors of the symmetrical internal communication system of an organization and EORs. Symmetrical internal communication cultivates quality EORs and mediates the effects of authentic leadership and cultural dimensions of supportiveness on EOR outcomes. The theoretical and practical implications of the findings were also discussed.     

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic “lessons” are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media’s potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.     

Strategic Social Media Use in Public Relations: Professionals’ Perceived Social Media Impact,Leadership Behaviors,and Work-Life Conflict

Using the E-leadership theory as the conceptual framework, the study examined strategic communicators’ perceptions of the impact of social media use on their work, leadership behaviors, and work-life conflict. Through a national sample of communication professionals (N = 458), this study revealed the following key findings. The use of YouTube in professionals’ work, social media use in media relations, employee communications, and cause-related marketing/social marketing were significantly, positively associated with participants’ perceptions of the enhancing impact of social media use. Social media use in crisis management and employee communications significantly, positively predicted professionals’ perceptions of social media’s aggravating impact (e.g., extended work hours, increased workload) on their work. The use of Facebook and YouTube in strategic communication, the use of social media in environmental scanning, as well as the positive and negative impact of social media use all significantly and positively predicted communication professionals’ leadership behaviors. When the unintended negative effects of social media use happened, professionals perceived a low control over their work and thereby experienced a high level of time-based and strain-based work-life conflict. Finally, public affairs/governmental relations professionals who were frequent users of social media for their work reported a high level of strain-based work-life conflict.     

Kommunikation und andere Weltbezüge

The essay presents a largely new theoretical perspective for communication science (and beyond that for the overall social sciences). Starting point of the development was the observation that communication science deals carelessly with issues on a theoretical and methodological level. Most content analyses show one-dimensional and never clear-cut lists of issues without any theoretical background. This ignorance regarding issues is astonishing because issues as the units of the subject matter of communication are of central importance for analyzing processes of communication.The reason can be found in the communication models developed by the discipline in the last century. In the beginning, the reality communicating actors refer to was still present: the “X” in the models of Newcomb und Westley/MacLean. Most of the later models present communication as symbolic interaction between actors where the world references of the symbols are no longer addressed.The new approach is centrally based on works of Sartre and Habermas and can in a nutshell be summarized as following:1. The human existence can completely be described by its cognitive, emotional, conative and communicative references to (more or less) real, virtual and fictitious worlds. This includes self-references where we become world for ourselves in a way.2. Content of human communication are the world references either of the communicator or of the actors presented by the medium. When we communicate, we communicate about what we or others perceive, know, think, feel, do or communicate. The last case marks the possible reflexivity of communication, up to communication about communication about communication (…) about X. The possible increase of such higher levels of reflexivity might be a useful indicator of mediatization.3. Effects of medial and interpersonal communication on human beings must be effects on their world references. This directly results from 1.: If we expect effects of communication on humans whose existence totally consists of world references, these effects must be recordable as world references.4. Insofar intentions of communicating actors target effects on the recipients, the intentions of actors participating in communication must be their own world references or those of their partners.The relevant units of analysis are a) the communicating actors (media and actors in the media), b) their world references, and c) the sections of real or fictitious worlds these references refer to. Here, reflexive structures are omnipresent when actors refer to other actors (and in doing so to their communication again).Effects of communication now can be found in the recipients’ references to these three units: to media and media persons (e.?g., their images), to the communicated world references (e.?g., learning), and to the particular world sections (e.?g., cultivation, agenda setting).The approach might be of a paradigmatic character because it integrates communicator, content and effects research in a systematic way and offers a homogeneous instrument for empirical analysis of all steps of the communication process. At the same time, it offers possibilities of differentiating existing approaches. Agenda setting for example can be reformulated as the question of the effect medially communicated references on an issue have on how important own and other references on the issue are from the recipient’s view. In some cases even negative effects are possible: if media report about problem solving actions in an extensive way, this may have the effect of recipients not thinking that own action is necessary (free riding problem).Finally, new areas of research can be identified in a systematic way, especially regarding the parallel carrying out of communicative and other world references. In times of nearly permanent references to media communication we have to face the question of how important the cognitive, emotional and conative processes are which are carried out parallel to media use. On the one hand regarding the importance for the quality of the communicative processes (classical communication science). On the other hand regarding the importance for a holistic understanding of human existence (on the way to a science of world references).     

Examining the Impact of Public Engagement and Presidential Leadership Communication on Social Media in China: Implications for Government-Public Relationship Cultivation

This study examined how public positive and negative social media (i.e., WeChat) discussion about President Xi Jinping in China, along with Xi’s leadership communication styles of assertiveness, responsiveness, and authenticity on social media influence publics’ evaluation of his leadership effectiveness, which in turn, influences public trust and satisfaction with the government. Through a quantitative online survey of 396 WeChat users in China, randomly selected via an international sampling firm and a structural equation modeling analysis, the results show that publics’ political discussion about Xi on social media in China significantly influences the perceived leadership effectiveness of the president. Specifically, the more the publics engage in positive discussion about the president on social media, the more they perceive him to be a better political leader, and vice-versa. The president’s leadership communication attributes of responsiveness and authenticity strongly and positively influenced perceived leadership effectiveness and the quality of government-public relationships. Publics’ evaluation of the president’s leadership effectiveness directly contributed to public trust and satisfaction toward the government. The theoretical and practical implications of the study are discussed.     

Kommunikationstheorien auf dem Prüfstand

In 2016, German corporations invested 33.5 billion euros in on-the-job-trainings. Communication trainings, especially those for executives, play an important part in on-the-job-trainings and adult education. This study examines how basics of communication and media studies are used in the praxis of communication trainings. We ask which theories of interpersonal communication are being used in communication trainings for executives and for what reasons trainers choose specific theories. The answer can help us understand how executives view communication processes and which criteria make a theory praticable in the eyes of practitioners.First, we define communication trainings as part of on-the-job training and give an overview of research regarding the use of theories in trainings. Research shows that theories play an important role in communication trainings, but that the trainings lack theoretical depths and complexity. The existing research stems mostly from linguistics; the perspective of communication and media studies is missing. In addition, none of the existing studies considers criteria for a practicable theory.In a second step, the canon of theories of interpersonal communication in communication and media studies is identified via a content analysis of seven textbooks and encyclopedias. Overall, these books present 38 theories of interpersonal communication, but only eight theories are presented in three or more books. These eight theories, among them Symbolic Interactionism (Mead), the Theory of Social Systems (Luhmann) and the Four-Ears-Model (Schulz von Thun), build the canon of theories of interpersonal communication in this study.This canon is the basis for the main part of our study. Sixteen communication trainers were interviewed, using the method of qualitative expert interview. The trainers answered questions regarding their professional background, typical courses of training, their goals in trainings, the role of theories in trainings, requirements of the executives being trained and the exchange between colleagues in the occupational field.Results show that trainers use about 15 to 20% of the training time to convey theoretical basics. The Four-Ears-Model by Schulz von Thun dominates the examined trainings. Scientists regard this communication-psychological model as being rather popular scientific. Still, every interviewed trainer uses it. This finding shows that most trainers regard communicational misunderstandings as a result of the four-dimensional character of a message (Who is the sender? Why is he talking to me like that? What are the facts about? What shall I do, think, feel based on the message?). The Communication Axioms by Watzlawick are used as the second most common approach.Apart from theories of interpersonal communication, the trainers mentioned several psychological methods and approaches with therapeutic traits, like Transaction Analysis (Berne) or Active Listening (Rogers).The explorative findings suggest that the trainers chose the theories they use—especially the Four-Ears-Model and Communication Axioms—because it is easy to interlock these theories and the praxis of communication trainings, because they are comprehensible and easy to use in examples, and because they show the relativity of communication processes. Moreover, trainers use theories to explain human behavior and the sources for misunderstandings.These criteria alone do not explain the trainers’ theory choices, though. It became clear in the interviews that factors of socialization, like advanced training for the trainers, play a major role in influencing their training content. Trainers teach the theories which they themselves learned in further education programs becoming a trainer, and they barely look out for new and/or alternative theories.We recommend that communication trainers look for other theories in communication and media studies, like the Symbolic Interactionism. This theory complies with the trainers’ criteria for good theories. Communication and media scholars on the other hand should work together with educational institutions and advanced training to improve the transfer of their theories into the praxis of communication trainings.     

Understanding Green Content Strategies: An Analysis of Environmental Advertising Frames From 1990 to 2010

This content analysis examined the characteristics of environmental advertisements (N = 449) published in Newsweek, Time, and U.S. News and World Report in 1990, 2000, and 2010. Findings revealed that responsibility frames were dominant as the strategy used in environmental advertisements over time. The species/habitat protection issue was the dominant issue in 1990, and energy efficiency was the prevalent issue in 2000 and 2010. Advertisements primarily were sponsored by for-profit organizations and had a positive valence over time. Results have implications for future strategic environmental communication research exploring media content and effects, public opinion and persuasion, and policy implications.     

Paid,Earned, Shared and Owned Media From the Perspective of Advertising and Public Relations Agencies: Comparing China and the United States

Despite the existence of the “great firewall,” advertising and public relations practitioners in China, much like in the United States, are embracing and enacting social media and digital strategies on behalf of their clients. In this study, we conducted 42 in-depth interviews with advertising and public relations practitioners in the United States and mainland China to explore how emerging media and integrated marketing communication (IMC) are impacting advertising and public relations agencies in the two countries. This cross-cultural comparison revealed several critical insights, which were examined through the lenses of IMC and dimensions of culture. We found that emerging media lead to converging trends in various aspects of agency performance. The blurring of paid, earned, shared, and owned media (PESO) was evidentially observed in how executives of both countries defined and used media. Chinese agencies were media agnostic, concerned more with effectiveness of media practices. The U.S. agencies embraced collaboration and information technology better compared to their Chinese peers. This research contributes to the body of knowledge in strategic communication via providing empirical evidence of how Chinese and U.S. agencies coordinate IMC and perceive PESO media relative and in response to emerging media practices.     

Die Kritik der Politischen Ökonomie der Medien/Kommunikation: ein hochaktueller Ansatz

This debate article discusses how topical the approach of the Critique of the Political Economy of Media/Communication is today. The paper analyses the status of this field. At the international level, there is a longer tradition in the Critical Political Economy of Media/Communication, especially in the United Kingdom and North America. Since the start of the new crisis of capitalism in 2008, the interest in Marx’s works has generally increased. At the same time communicative and ideological features of societal changes’ unpredictable turbulences have become evident. This contribution introduces some specific approaches. It also discusses 14 aspects of why the complex, multidimensional, open and dynamic research approach of the critique of capitalism and society that goes back Marx’s theory remains relevant today.After an introduction (sect. 1), the article’s second section provides a brief introduction to the critique of the political economy of media/communication by presenting the understandings of this field advanced by Peter Golding/Graham Murdock and Vincent Mosco. It also points out that there have been single representatives of the Critique of the Political Economy of Media/Communication in the German-speaking world, but that this approach is largely forgotten in German media and communication studies. The article provides a brief introduction to Horst Holzer’s version of the critique of the political economy of media/communication: Holzer combined critical social theory and empirical social research in order to critically theorise and understand communication(s). He was critical of both systems theories of communication (e.?g. Niklas Luhmann) and theories of communicative action (Jürgen Habermas) and worked out foundations of an alternative approach that are grounded in Marx’s theory.The third section argues that Karl Marx is not just a critic of capitalism, but that his approach can also help us to ground a critical theory of communication. It stresses that there are many elements in Marx’s works that can help us to critically understand communication: critical journalism, limits on the freedom of the press, the analysis of the commodity form, the analysis of labour, exploitation, class, surplus-value, globalisation, crisis, modern technology, the General Intellect, communication, the means of communication, the contradiction between the productive forces and the relations of production, dialectics, ideologies, social struggles, and democratic alternatives.Sect. 4 provides an example of how to use the approach of the Critique of Political Economy for analysing concrete communication phenomena. After the 2011 Arab Spring, there were many discussions about the role of digital and social media in protests. Some observers claimed that we had experienced Facebook and Twitter revolutions. Others argued that such claims are technologically deterministic and that protests would not be a matter of communications, but of crowds gathering in the streets and occupying squares. Using the critique of the Political Economy of Media/Communication as framework, the OccupyMedia!-study analysed how activists used social media and how capitalist power and state power limited protest communication. It also explored the potential of alternative digital media in protest and the challenges that political economy posed for the establishment and use of such communications.The article concludes that the Critique of the Political Economy of Media/Communication is a fruitful, praxis-oriented approach for the empirical and theoretical analysis of contemporary communication(s). In the German-speaking world and in German media and communication studies, there has been unjustified fear of Marx. In addition, examples from the 1970s until today show that representatives of the Critique of the Political Economy of Media/Communication in the German-speaking world have had justified fears over being considered as Marxists.The future will show if new developments and attempts to advance the Critique of the Political Economy of Media/Communication in the German-speaking world will make a difference that makes a difference or not.     

Unpacking Public Sentiment Toward the Government: How Citizens’ Perceptions of Government Communication Strategies Impact Public Engagement,Cynicism, and Communication Behaviors in South Korea

In this study, we explore the relationship between two types of public sentiment toward the government (i.e., public engagement and cynicism) on publics’ information transmission behaviors, i.e., megaphoning, about the government. In doing so, we unpack how citizens’ perceptions of the communication strategy adopted by the government, as well perceived authenticity of the government’s communication impact their sentiments toward the government. An online survey was conducted in South Korea (N = 1112) to understand these relationships. The results revealed that perceived use of bridging strategy by the government is associated with public engagement, and perceived use of the buffering strategy is related to public cynicism. We also found perceived authenticity to be significantly associated with public engagement and negatively associated with cynicism. Finally, the two types of public sentiment were found to partially mediate between perceived government communication strategies and citizens’ positive and negative megaphoning. Theoretical and empirical implications are discussed.     

In the Twilight Zone Between Veracity and Lying: A Survey on the Perceived Legitimacy of Corporate Deception in Reaction to Ethical Dilemmas

In their effort to attain legitimacy, corporations are tempted to resolve ethical dilemmas that arise from conflicting stakeholder expectations by ambiguous and misleading communication. Such processes of organizational decoupling may in turn threaten corporate legitimacy. Therefore this article explores public acceptance of deceptive corporate practices that range between the poles of veracity and lying: They involve half-truths and concealment but no blatant lies and they neglect veracity only to conform to conflicting ethical values. The analysis builds on the assumption that specific types of corporate deception fulfill protective functions, such as privacy protection, self-defense, and social cohesion, and are therefore socially accepted. Results from an experimental online survey (n = 1,417) indicate that protective functions are ascribed to corporate deception, yet participants show only moderate levels of acceptance and advocacy on behalf of the corporation. Corporate deception is most likely to be perceived as legitimate when it serves privacy protection and when it involves altruistic intentions. These findings point out limits of organizational decoupling and emphasize the need for pluralistic ethics in strategic communication that provide a framework for the resolution of ethical dilemmas under consideration of situational conditions.     

Motivations,Consumption Emotions,and Temporal Orientations in Social Media Use: A Strategic Approach to Engaging Stakeholders Across Platforms

How to engage stakeholders effectively with different social media platforms is an important topic in strategic communication research. Grounded in uses and gratifications theory, consumption emotion theory, and temporal orientation framework, this study conducted an online survey among social media users in the United States (N = 940) to examine how individuals’ motivations, emotions, and temporal orientations in social media use might differ by multi-platform usage groups (i.e., Facebook+Instagram users vs. Facebook+Pinterset users). Our findings indicate that Facebook+Instagram users focus more on self-status seeking and entertainment, while Facebook+Pinterest users are more information-seeking driven and future-oriented. In addition, more optimism is detected among Facebook+Pinterest users. Implications for strategic communication theory development as well as insights for organization-stakeholder engagement on social media are discussed.     

Towards the final frontier: using strategic communication activities to engage the latent public as a key stakeholder in a corporate mission

Private corporations that do not normally interact with, nor regularly communicate with, the public often do not perceive the public as a relevant or active stakeholder. The public may not view themselves as a stakeholder, particularly when they are unaware of, have no direct dealings with, or do not have any problems associated with such a corporation. The current study, utilizing a national survey of the United States public (N = 424) found that through directed strategic communication activities of a private spaceflight corporation, utilizing social and new media tools, a latent public can perceive a corporation and its mission in a positive manner, and transition it towards a status of an aware public and possible active public. Positive perceptions were found regarding corporate credibility, brand awareness, public engagement, communicating a corporate mission, educating the public, and influencing public opinion.     

TTIP in den Medien

The global trade of goods and services is characterised by several disputes on policy, economic, and social issues. Especially the negotiations about the transatlantic trade and investment partnership (TTIP) between the EU and the US were highly discussed. In such controversies mass media plays a crucial role by shaping public discourses and democratic processes of opinion building. This study focuses on the deliberative media function and analyses the performance of German newspapers in the TTIP debate. Influenced by Habermas’ concept of deliberation, the public sphere is seen as an arena for rational debates and discursive interactions. According to this normative concept mass media should create a generally accessible, inclusive communication space where a diversity of political positions is argued and validated (input dimension of deliberation). Furthermore, public discourse should be based on a rational, responsive, and respectful way of communication (throughput dimension of deliberation). This leads to the empirical questions on how news reporting fulfills these normative demands of the deliberative theory.Although the concept of a deliberative public has been intensively discussed since the beginning of the 1990s, empirical studies on deliberative performance of mass media are relatively rare. Especially the conditions of a viable public deliberation need more investigation. To contribute to a deeper understanding of mediated deliberation, the present study examines different context factors which can be related to different degrees of deliberative media quality: (1) journalism type (quality vs. tabloid journalism), (2) partisan line (conservative vs. left-liberal papers), and (3) scandalisation, personalisation and emotionalisation as special characteristics of news construction. Particularly, the role played by these three patterns of journalistic news construction is unclear. On the one hand, it could be argued that substantial criticism and scandalisation of grievances is a fundamental element of public deliberation. On the other hand, scandalisation may reduce rational and respectful argumentation and create a hysterical public climate. In the same way it seems reasonable to assume that a strong emphasis on persons and their attributes rather than on issues and policy positions restricts the deliberative exchange of ideas. Otherwise, the focus on politicians and their positions could reduce the complexity of the discourse and report political concepts and abstract ideas within a personal story. Finally, emotions are ingredients of an empathic, responsive communication but also may harm the rationality of discourse at the same time. Considering these patterns of news construction, prospects for deliberative exchange are mixed and call for more empirical investigation.To investigate these contexts for a deliberative media performance, a quantitative content analysis of the debate on TTIP in German newspapers was conducted. The media sample included four quality newspapers (Süddeutsche Zeitung, Frankfurter Allgemeine Zeitung, tageszeitung, Welt) and three tabloid newspapers (Bild, Hamburger Morgenpost, Abendzeitung München) which represent the left-right-wing spectrum of German print media. We analysed 531 articles about TTIP from June 2013 until January 2016. The coding scheme involved the deliberative criteria and the three discussed patterns of news construction. To measure deliberative media performance, two normative demands of the input dimension of public deliberation (inclusiveness of speakers and inclusiveness of opinions) and four demands of the throughput dimension were coded (justification, verifiable justification, responsiveness, and civility).Considering the input dimension of deliberation, it turns out that the discourse across all newspapers can be seen as inclusive. Speakers and opinions from different parts of the political system as well as actors from civil society and economic stakeholders are included in the news reporting on TTIP. However, for individual newspapers it can be shown that apart from this general conclusion partisan lines limit the diversity of the debate. Especially the left-wing newspaper tageszeitung rarely quotes and discusses positions pro TTIP while the most conservative paper of the sample Welt focuses more on pro opinions from industry actors. The moderate papers SZ and FAZ draw a balanced, inclusive portrait of the trade agreement. In sum, although the whole debate on TTIP is largely diverse, single papers give a biased picture of the conflict which limits the deliberative performance of these media outlets. On the throughput dimension of mediated deliberation, the study shows substantial differences between quality and tabloid journalism. The three tabloid newspapers of this sample show significantly lower performance. In particular, a comprehensive rational justification and responsive comparison of different opinions is mostly missing in this journalism type. For the three analysed patterns of news construction we find that personalisation, emotionalisation and scandalisation relate to low deliberative performance. In particular, the civility of communication is missing when media content reports on TTIP in a scandalised and emotionalised way. But also the rational and responsive exchange of ideas is limited in articles which show these characteristics. In sum, the study shows that the concept of public deliberation offers a fruitful benchmark to examine the performance of news coverage and evaluate different contexts of media content.     

Recontextualizing Communicative Leadership: The Interplay of Discourses in a Swedish Multinational Organization

This study employs a discursive lens to empirically analyze the sensemaking of leaders’ and employees’ communication in four different cultural contexts within a multinational organization. Communicative leaders were defined and recontextualized as strategists, interpreters/translators, instructors/facilitators, and sensemakers, considering their communication behaviors and attitudes toward employees. Data suggest that the recontextualization of microdiscourses of communication and leadership emphasizes the interplay of local and global contexts in discourses of leadership. The data also indicate that contexts (and consequently macro- and microdiscourses) are blended in leaders’ and employees’ accounts, shaping constructions of communicative leadership depending on different contextual conditions. The interplay is important to form a suitable leadership discourse that makes sense for the local members and helps them work together more effectively.     

Integrating Incidental and Integral Emotions in Non-Profit Communications: An Experiment of Blood Donation Message

Appraisal tendency framework suggests that incidental and integral emotions are capable of influencing decision making and behaviors. Such effect is subject to the interaction between incidental and integral emotions. To effectively use emotional appeal in public service announcements (PSAs) for non-profit communication, studying the interaction between the carryover and direct effects of incidental and integral emotions, respectively, is specifically informative. In particular, this study focuses on the application of pride and hope as discrete integral emotions in blood donation PSAs, as well as the interaction between two integral and incidental emotions (i.e., potential donors’ pre-existing emotions of anger and fear before viewing PSAs). Results of a 2 × 2 factorial experiment involving 313 participants suggested that the congruence in appraisal dimensions between incidental and integral emotions could lead to improved effectiveness of perceived message, strong issue advocacy, high intention for blood donation, and enhanced attitudes for non-profit organizations. Furthermore, theoretical and practical implications are discussed in this research.     

Status of Image Management Research in Public Relations: A Cross-Discipline Content Analysis of Studies Published Between 1991 and 2011

This study reviews the status of image management research published in public relations-specific journals, as well as broader management, business, strategic communication, and communication journals, to extrapolate important trends for future research and practice. A content analysis of relevant research (n = 261) was conducted based on several criteria (area focus, application group, country of study, methodology, application of theory or conceptual framework, type of focus on image, communication type and medium). Findings suggest two considerations for the strategic communication of organizational image: 1) image as outcome, and 2) image as social influence in online communication.     

Company–Nonprofit Partnerships,Negative Spillover,and Response Strategies

This study explored whether, in the context of a company–nonprofit partnership, there are negative spillover effects when a crisis strikes a partner organization and what effective response strategies to such a crisis would be for the principal organization. We conducted an online experiment (N = 445) with a 2 (duration of partnership: long-term vs. short-term) × 4 (response strategy: denial, ending partnership, continuing partnership, vs. no response) between-subject design, with two no-crisis control groups. The results confirmed the existence of negative spillover effects; when respondents were exposed to crisis information about a partner organization, their attitude toward the principal organization became less favorable. We found that, regardless of the partnership’s duration, announcing a decision about the partnership—either ending the partnership or continuing the partnership—was not effective in restoring the principal organization’s image. Denial strategies, however, significantly improved the image of the principal organization, up to its precrisis level. We discuss the practical and theoretical implications.     

Using Social Media to Engage Employees: Insights from Internal Communication Managers

The growth of social media in organizations is reshaping internal communication strategy. This article explores the value of internal social media with a focus on employee engagement, which is defined as employees who are connected to the values and mission of the company, feel empowered, bring energy, passion, and discretionary effort to their jobs, and serve as advocates. Interviews were conducted with 27 senior-level internal communication practitioners working for global companies. Practitioners said they use a variety of communication channels, including social media, to drive employee engagement. The findings revealed best practices in using internal social media to engage employees, including providing clear social media policies and employee training; empowering employee social advocates; involving leadership and securing endorsement; social media listening; sharable, relevant, and practical content strategies; and, authenticity and consistency. Future trends and evolvement of internal communication around social media are also discussed.