Tourists' perceptions of environmentally responsible innovations at tourism businesses

This paper investigates tourists' perceptions of environmentally responsible practices by tourism businesses by analyzing the attitudes of tourists toward “green” innovations in tourist places. It was hypothesized that tourists who were more strongly motivated by nature-oriented experiences would perceive environmentally responsible practices as more valuable than tourists less motivated by nature-oriented experiences. The study is based on a survey of individuals who visited the Arizona Welcome Center in northeastern Arizona and the Chamber of Commerce offices in Holbrook and Springerville, Arizona. As expected, visitors with a stronger nature orientation had more positive views of environmentally responsible practices by tourism businesses than tourists not nature-oriented. They felt such innovations are important and valuable.     

Place attachment,host–tourist interactions,and residents’ attitudes towards tourism development: the case of Boa Vista Island in Cape Verde

A clear understanding of residents’ attitudes towards tourism development and its determinants is a crucial pillar for designing tourism development strategies to promote sustainable development. The literature on the influence of host–tourist interactions and place attachment on residents’ attitudes towards tourism development in developing countries is still scarce. To extend knowledge in this field, this study aims at developing and testing a structural model to examine direct and indirect causal effects of place attachment, host–tourist interaction, and perceived positive and negative tourism impacts on the residents’ attitudes towards tourism development in an island tourism destination – Boa Vista Island in Cape Verde. Results suggest that the residents’ attitudes are positively affected by place attachment, host–tourist interaction, and perceived positive impacts; and negatively affected by perceived negative impacts. Host–tourist interaction emerges as the strongest (direct and indirect) determinant of the residents’ attitudes towards tourism development. Moreover, although both positive and negative perceptions of tourism impacts have significant impacts on the residents’ attitudes, the influence of the former is stronger than that of the latter. The paper ends with relevant theoretical and practical implications to promote positive residents’ attitudes towards tourism development in Boa Vista.     

Differences in tourist ethical judgment and responsible tourism intention: An ethical scenario approach

While many tourists recognize the necessity of responsible tourism, not all respond to it equally. Thus, this study explores behavioral discrepancies in responsible tourism practices with respect to three types of ethical travel issues (economic, socio-cultural, and environmental). An ethical decision-making process that begins with perceived importance of ethical issues (PIE) was examined using a scenario approach based on responses from tourists in South Korea. Results found that (1) tourists responded to specific responsible issues in different ways, (2) PIE was positively related to ethical decision making, and (3) except for economic issues, tourists with more travel experiences were more likely to make ethically favorable decisions. Such findings provide useful information that can help improve upon the limited understanding of the ethical decisions of tourists. Effective communication and management strategies to raise awareness and facilitate responsible tourist behavior are further discussed.     

Business attitudes to sustainable tourism: Self‐regulation in the UK outgoing tourism industry

Much debate about sustainable tourism has focused on how to change business practices which lead to environmental and social damage in tourist destinations. There is much disagreement between campaigners, who wish to make industry more responsible for sustainable tourism, and companies, which fear regulations may damage business performance. Many companies have adopted their own practices of sustainable tourism. Yet these are sometimes criticised by campaigners for being superficial. This paper describes research undertaken to list current practices of self‐regulation adopted by the UK outgoing tourism industry, and to identify how far these satisfy principles of sustainable tourism identified by campaigners. The research also identified perceived obstacles to the adoption of sustainable practices, and how practices could operate in the commercial favour of companies. Results indicated that many companies saw sustainable tourism practices to be of commercial benefit; in particular, they could add value to holiday products, thus allowing companies to compete with each other on more than price alone. However, most sectors of the industry said that host governments, rather than they, were ultimately responsible for sustainable tourism. The survey therefore concluded that the industry was in favour of long‐term regulation, but this was not being achieved by current self‐regulation. A better understanding of the commercial opportunities of sustainable tourism may enable companies to take a more proactive role in seeking change.     

Socio-demographic effects on Anzali wetland tourism development

This study explores the attitudes of residents of Iran's Anzali wetland toward tourism development. The investigators examine how these attitudes are mitigated by three different socio-demographic variables; family size, length of residency, and distance from tourist zone. This study assumes that the development process is affected by residents and that their attitudes are predictive of the success or failure of a tourism development. Partial Least Squares (PLS) analysis is used to test both the research model and the hypotheses. The results reveal a positive and direct relationship between the perceived impact of development and residents' attitudes toward tourism development in the Anzali wetland.     

On the rim of inspiration: performance of AWF tourism enterprises in Botswana and Rwanda

Community-based natural resource management approaches including joint venture partnerships provide opportunities to achieve biodiversity conservation and associated tourism development. The African Wildlife Foundation (AWF) conservation enterprise model aims to improve the quality of life of communities and promote positive local attitudes towards conservation, and has been used to establish conservation lodges. To date, there has been no assessment of the performance of the conservation lodges in relation to this aim. This study used two case study AWF-initiated conservation lodges in Rwanda and Botswana to assess the performance of these conservation enterprises. The study adopted one-on-one structured questionnaire interviews with lodge staff and community residents. Analysis of economic and social performance and attitudes to conservation indicates that rural communities within the vicinity of the conservation lodges are generally benefitting from the existence of the lodges and associated tourism activity although to varying degrees, as well as promoting positive conservation attitudes among the community.     

A Review of “Raj Rhapsodies: tourism,heritage and the seduction of history”

Many researchers have used stage-based and life cycle models to describe destination development and local residents’ changing reactions to tourism. Typically, they report that resident attitudes towards tourism, and its perceived outcomes for host populations, worsen with increasing experience and involvement in tourism. However, stage-based models traditionally focus on mature destinations in developed countries. In contrast, scholarship on ecotourism derives largely from developing countries and suggests that increased participation leads to more favourable outcomes and attitudes towards tourism. This paper breaks new ground by exploring attitudes to tourism in an emerging destination in a developing country and linking that exploration to a revised stage-based model. It uses ethnographic data to evaluate responses to recent tourism development in Nicaragua. While findings are complex and do not support a linear relationship between the level of experience in tourism and the attitudes of local residents, they do indicate a relationship between these two theoretical perspectives that can be used to inform one another. Notably, workers in tourism are more critical of the tourism industry than residents are. Important amendments to stage-based models are suggested that will assist tourism planners with the creation of more sustainable, community-centred development.     

Visitor perceptions of crime-safety and attitudes towards risk: The case of Table Mountain National Park,Cape Town

This paper investigates tourist perceptions of crime-safety and attitudes towards risk whilst visiting Table Mountain National Park (TMNP) in Cape Town in June and July 2008. The study examined survey data of 303 domestic and international tourists during their visit to TMNP. A linear regression analysis revealed that although visitors had concerns about their personal safety they are still likely to return to TMNP and recommend it to other people. In addition, visitor attitudes towards risk did not influence perceptions of crime-safety and its effect on their intentions to revisit or recommend TMNP. The results also show that respondent's individual characteristics such as age, nationality, and purpose of visit influenced their perceptions of crime-safety. Perceptions that TMNP is unsafe tended to increase with respondent's age. Respondents on holiday were more likely to perceive TMNP as safer than those on business or visiting friends and relatives. The study's findings add to the literature by offering more insight on tourist perceptions of crime-safety and attitudes towards risk and their impact on tourist behaviour. Various tourist-crime prevention measures to enhance visitor safety at national parks are also recommended to the tourism industry and law enforcement agencies.     

The sustainability behaviour of small firms in tourism: the role of self-efficacy and contextual constraints

This article presents a grounded theory to explain why some small businesses in tourism adopt sustainable business practices while others do not, even when they share environmental and wider sustainability concerns. It does so based on research undertaken among business owners in Crete. The paper starts by considering studies on sustainability awareness, knowledge and the mechanisms for accepting responsibility. Secondly, it summarises the influence of task difficulty and effort on sustainability self-efficacy. Thirdly, it focuses on social comparisons and vicarious experiences, as a way of learning what is important. Finally, it examines powerlessness due to perceived situational constraints. In so doing, the study finds that self-efficacy helps to explain sustainable attitude formation and the attitude-behaviour gap; it partly shifts the locus of responsibility for an inability to act sustainably away from the individual and towards their context. The paper contributes to the theoretical literature on small businesses and sustainability, and leads to new avenues for policy interventions.     

Perceived impacts of medical tourism development on community wellbeing

Community leaders and tourism authorities in Las Vegas have suggested the promotion and development of medical tourism to improve the economy and quality of life for residents. The present study uses social exchange theory with spillover theory as the conceptual framework to examine factors of economic performance of medical tourism, overall community satisfaction, health care satisfaction and attitudes toward medical tourism; these factors influence on residents' perceptions of medical tourism's impact on community wellbeing, which in turn affects willingness to pay higher taxes and support for medical tourism development. The findings revealed that the greater the economic performance of medical tourism, the more positive the impact of medical tourism to community wellbeing was perceived. Similarly, attitudes toward medical tourism and overall community satisfaction positively influenced the perceived impact of medical tourism on community wellbeing. Finally, community wellbeing positively influenced residents' willingness to pay higher taxes and support medical tourism development.     

The 1979 US gasoline shortage and its impact on the tourism industry

Owners or managers of 373 businesses on Cape Cod, Massachusetts, were interviewed in summer 1981 to determine whether they were affected by the 1979 gasoline shortage. The results indicate that half the respondents were affected, the majority of whom were adversely affected. More tourism businesses reported being affected than non-tourism businesses. The effects manifested themselves in staff layoffs and unfilled vacancies. Nevertheless, tourism businesses on the Cape did not alter any of their marketing strategies, excluding the lowering of prices.     

Perceptions of determinants of job selection in the hospitality and tourism industry: The case of Korean university students

ABSTRACT

This study explores the key factors influencing potential employees in the hospitality and tourism industry and examines whether causal relationships between behavioral attitudes, subjective norms, and perceived behavioral control influence students' job selection. The study suggests that the career decision-making process is related to job selection. A total of 307 responses were analyzed. The results explain individual students' attitudes toward a behavior and perceived behavioral control in the context of their job selection. Attitudes toward a behavior and job selection had significant effects on career decisions. On the other hand, opinions of significant others had no significant effect. Perceived behaviors required to decide on jobs had a significant effect on job selection intentions. Students with internship experience were likely to form positive attitudes toward the hospitality and tourism industry, suggesting internships to be a useful source of a stronger relationship between the industry and job aptitudes of students in hospitality and tourism programs. The results have important implications.     

Gushing about black gold: oil and natural gas tourism in Texas

Coal mines, factories, and many other forms of industrial heritage have been well documented in terms of tourist motivations, economic impacts, and community attitudes, but little attention has been given to tourism associated with oil and natural gas, among the world’s most significant and controversial natural resources. Texas is arguably the US state most widely associated with the resource, economically, politically, and culturally. As the site of several historic oil booms, extensive onshore and offshore oilfields, and important contemporary oil and natural gas hubs, Texas has a strong associated heritage dating back over 100 years. This article is a discussion of the major discourses found in the interpretative material and site design at nine prominent oil and natural gas tourism sites in Texas. Major interpretive themes found across five or more of the tourism sites are analyzed in terms of similarities and differences in how they represent the heritage and influences of oil and natural gas. Discourses identified at the tourism sites include: an emphasis on boomtowns and the contemporary industry, a focus on wildcatters and influential oilmen, the science and technology of production, positive impacts of oil and natural gas, essential oil and natural gas products, and industry recruitment.     

Community tourism development scenarios and their use in tourism research

Scenarios have been utilised to a limited degree in tourism and in a number of areas such as in development, sustainability studies, and political decision making. The use of scenarios has primarily concentrated on evaluating people's attitudes and decision processes, as predictions toward perceived future situations for tourism planning, and as a tool in exploratory research. In a recent study conducted in Eastern Australian coastal regions, a set of community tourism scenarios was developed in order to gauge the types of communities with tourism development, and thus explore in more depth the ideologies and platforms which may have influence on decision making in local government. The use of a community tourism scenario, such as developed in this study may have strong implications in broadening the way tourism and community researchers distinguish community attitudes toward present and future tourism development opportunities as well as their corresponding pressures. In addition, it may provide a positive tool for understanding perceived community directions as well as providing a mechanism for gauging planning decisions in a tourism context.     

The perceived impact of tourism by residents a case study in Santa Marta,Colombia

Studies of the local population's perception of tourism impact are useful in setting up programs to minimize friction between tourists and residents, and in formulating plans to gain resident support of tourist ventures. This study identifies the positive and negative aspects of tourism as perceived by the Santa Marta residents, and the influence of selected variables on resident response. It is hypothesized that the perception of tourist impact varies with the distance a person lives from the tourist zone and with the resident's socio-economic status. It is found that despite the perception of some serious negative aspects, Santa Marta residents consider the overall impact of tourism to be beneficial. They want their government to offer more economic incentives and eliminate any restrictive measures in order to stimulate tourism in the area. The positive attitudes of the Santa Marta residents toward tourism may be a function of the incipient stage of tourism development in this area.     

A segmentation analysis of resident attitudes to the social impact of tourism

There is increasing evidence that costs and benefits from tourism do not accrue equally to residents of destination areas despite implicit assumptions to this effect by tourism development bodies. Research into the explanation of resident attitudes towards tourism has been hampered partly by the lack of adequate statistical tools. The applicability of a segmentation procedure to this problem is discussed and examples are given of explanatory models of resident attitudes towards tourism's social impact. Significant differences in resident attitudes are identified and related to personal and locational characteristics, with tourist contact, length of residence, age and language being major explanatory variables. It is argued that such differences should be given greater consideration by public and private tourism development agencies.     

Perceptions of tourism promotion and business challenges: A survey-based comparison of tourism businesses and promotion organizations

Tourism is an important economic development driver in the U.S. especially in rural areas. Most US regions have tourism-related economic development organizations to assist the local industry. Despite such assistance, however, many tourism-based businesses struggle. One possible reason is a disconnect between business needs and the activities of related organizations. This study uses survey data from tourism-based businesses and tourism promotion and economic development organizations in rural western Pennsylvania and West Virginia to compare how the various actors perceive the most pressing tourism promotion efforts and business challenges. In general, tourism businesses and support organizations agree on the promotional needs of tourism-based businesses and hold similar perceptions about industry problems. However, tourism promotion agencies underestimate the role of the internet in promotions and perceive workforce issues differently than do businesses. Better alignment of priorities within tourism partnerships should enhance promotional and educational efforts as well as the integration of tourism into overall economic development efforts.     

Climate change in Northern Sweden: intra-regional perceptions of vulnerability among winter-oriented tourism businesses

Climate change is a potential threat to society and business. Although research has noted that the tourism sector may be robust on the macro scale, significant losses at local levels have been suggested. This paper examines Upper Norrland, in Northern Sweden, by measuring the perceptions of winter-oriented tourism entrepreneurs. Their perceptions of potential threats from climate change are assessed, including how entrepreneurs view the future, in terms of climate change impacts and sustainability of the region as a winter-tourism destination. A quantitative survey of entrepreneurs (n = 63) gave responses along geographical and operator dimensions to reveal local differences within the Upper Norrland region, showing the coastland to be perceived as more exposed to change than inland areas. Venue-based businesses see climate change as a higher priority than activity-based, potentially mobile, businesses, regardless of their location. The general perception among businesses is that climate change will not drastically impact the tourism sector over the next 10 years. A basic model for mapping local differences is outlined to stimulate further study of the under-researched intra-regional nuances in climate change and tourism research. A case is made for regional planners to use this tool and to educate local businesses on adaptation techniques.     

Assessing the vulnerability of beach tourism and non-beach tourism to climate change: a case study from Jamaica

The Jamaican tourism industry is very climate sensitive, and, like most Caribbean islands, Jamaica's main tourism product is coastal, centered on “sun, sea and sand”. The island is susceptible to many risks posed by climate change, including sea level rise and extreme events, with resultant impacts such as beach erosion, flooding, saline intrusion into aquifers and general coastal degradation. This paper evaluates the relative vulnerability of beach versus non-beach tourism in Jamaica, using 43 pre-determined literature-linked indicators. These comprise bio-geophysical, social, technological, economical, technological and institutional factors. Four case areas are assessed using multi-criteria decision analysis to derive vulnerability scores for each area. The study finds that non-beach tourism operations should not be automatically perceived as less vulnerable than beach-based operations. Sustainable adaptation options are complex and numerous, and overall beach tourism businesses have better insurance, emergency savings, disaster plans and backup power facilities, among others. They also have the advantage of being in business longer than the inland resorts, a firmer business structure and an extensive marketing budget. In the long term, better adaptation and planning by inland businesses could change this balance.     

“You know that's a rip-off”: policies and practices surrounding micro-enterprises and poverty alleviation in South African township tourism

Supporting the development of small tourism businesses has been seen by policy-makers as a valuable means of alleviating poverty in South African townships. This perspective has been endorsed by several “responsible” tourism businesses and academics. Following a literature review, this paper reports the findings of an empirical study that examined the practices of 80 micro-business owners and the factors that shape their behaviour in two South African townships. In spite of significant visitor numbers, it finds that their narrow social networks, the imbalances of power between them and intermediaries such as travel agencies and tour operators, ideas of Ubuntu and Umona, and complex family and ethnic ties all represent barriers that prevent them from developing their businesses and sharing in the material gains available through tourism. This analysis has important implications for local policy-makers and those advocating responsible tourism. For the former, it suggests a cessation of current initiatives in favour of greater regulation and alternative forms of investment. For the latter, it implies a need to reassess the utility of advocating responsible tourism to consumers in a context where they do not understand the dynamics which fashion what is on offer or the implications of their choices.