Employment Characteristics of Superstore Retailing

Retail superstores in Great Britain have been the subject of much research and discussion. This article examines a neglected facet of superstores, namely employment, and considers some characteristics of superstore employment and their relationship to the size of superstore development. On the basis of the regression analyses undertaken, a predictive model of superstore employment and the scale of store is presented.     

The Influence of Store Image on Store Loyalty in Hong Kong's Quick Service Restaurant Industry

ABSTRACT

Studies considering links between store image and store loyalty, especially in an Asian context, are sparse. This article explores the relationship between store image and store loyalty in the Hong Kong fast-food industry. A survey of 200 users of fast-food restaurants revealed that functional attributes of store image are more accurate than psychological attributes when predicting the degree of store loyalty. Functional attributes of particular importance are waiting time for a seat, store environment and store location. However, some psychological attributes have an influence on store loyalty. Furthermore, the findings show that the more favorable the store image, the more likely consumers are to consume in a particular restaurant.     

连锁经营的模式研究

连锁店作为新兴产业业态，成为商业发达地区广泛应用的经营模式。连锁店必须以统一为导向开展自身的连锁工作，总部与各分店统一经营管理模式实行统一管理标准，以利于连锁店一致协调发展。     

我国便利店的发展状况与前景展望

<正>便利店,俗称"邻居购物中心",上世纪60年代崛起于国外,目前在我国北京、上海、广东等地发展迅速,通常营业面积较小,一般在60～100平方米左右,经营品种在3000种左右,营业时间可达24小时,可以满足人们的应急性消费和便利性消费,销售的商品主要以顾客日常的必需品为主。这种便利店一般不以低价取胜,而以提供便利为主,其价格稍高于超市,专家预计,便利店将继超市之后成为中国发展最快的零售业态。     

The Garden of the Self-Service Store

Abstract

As a result of the increased competition between self-service chains, retail managers to an increasing degree try to strengthen store identity and customer loyalty. Based on a broad range of consumer choice and environmental psychology theories, this article discusses a number of reasons why the fruit and vegetable department can be one of the keys to differentiating retail chains and creating positive store image. The article describes the results of two empirical studies (a focus group and a survey) which explore customer-perceived quality dimensions of the fruit and vegetable department and the extent to which these dimensions influence customer attitudes towards the fruit and vegetable department and store image in general.     

传统百货业路在何方

<正>近几年,国内传统零售企业正面临越来越激烈的市场竞争,各地除少数老牌绩优大型综合性百货商厦尚有不至于太差的利润外,多数企业已面临经营困难甚至是难以为继的局面,其中有些零售企业连起码的生存关都     

The E-Tailer Challenge to Store Retailers

Abstract

E-tailing threatens store retailers with more efficient forms of on-line sales. This threat is exaggerated if technology improves traditional intermediary efficiency as much as direct manufacturer-to-consumer efficiency. Channel remediation is an alternative hypothesis in which hybrid channels shift some retail functions on-line while maintaining many functions of traditional retailers.     

网店与实体店成本的比较分析

网店与实体店的交易实质虽然相同,但是在交易的形式上却有很大的不同。认真比较两者的成本要素,发现它们各有成本的优势与劣势。O2O电子商务业态的出现,完美地结合了网店与实体店各自的成本优势,使得网店和实体店实行同品同价成为可能,从而形成网店、实体店和顾客"三体共赢"局面。     

The Impact of Store-Price Signals on Consumer Search and Store Evaluation

Always low price (ALP) and low price guarantee (LPG) are store-price signals that retailers frequently use to induce favorable store-price image and discourage consumers from comparing prices across stores. Although both policies signal low prices, only LPG is an obligatory promise to beat rival stores’ prices. Results of two shopping simulations show that when consumer search costs are relatively low, ALP may effectively discourage consumer search whereas LPG may trigger more search. Paradoxically, consumers tend to evaluate ALP stores less favorably (as having lower integrity and higher self-serving intention) than LPG stores even when both signals appear to be credible. These findings suggest that LPG is a superior tactic for creating a favorable store image while ALP is more effective for discouraging consumer search. The results also indicate that consumers visit fewer stores when the LPG is not a credible signal of lowest market price than when it is credible. This is because consumers are inclined to either claim discounts or refunds at the non-credible LPG store or to purchase at the competing store with a lower price rather than continue searching.     

The Decline of the Traditional American Department Store

Over the past five years, retailing in the United States has been going through many changes. As a result of these changes the traditional American department store, as an insititution, has been steadily on the decline. We provide an explanation for this devline by focusing on environmental factors an ordganizational changes. Environmental factors include changing consumer attitudes toward mass marketing, demographic changes forcing a suburban as opposed to urban focus, competition and overstoring, and new store social class distinctions. Organizational changes include the introduction of "Just-In-Time" (JIT) as a retail concept, a "trading up" in the merchandise mix, declinging customer services, the increased cost of reaching customers, maintenance of high gross margins, the move from local to regional to national presence, expansion leading to a loss of operational control, and the erosion of consumer trust in the institution.     

高速成长百货企业的差异化特征

差异化行为是百货企业高速成长的必要条件.百货企业要实现高速成长,必须实施差异化战略,包括差异化定位以及在定位基础上的零售经营要素差异化;必须至少在某一经营要素上为顾客带来竞争对手不能提供或提供较少的突出利益,且这些利益也为顾客所关注和接受;必须注重有效了解顾客需求、制定正确的战略、提高企业的执行力等.但是,差异化并不必然带来企业的高速成长.     

国外网络商店形象研究分析

本文依托Elsevier外文数据库,选用2000-2012年间国外学者发表在国外期刊上关于网络商店形象的研究论文,运用文献计量分析的方法,将国外网络商店形象研究的文献进行了整理,比较全面地呈现了国外网络商店形象研究主题和研究现状,并指出网络商店形象现有研究的不足和后续研究方向,期望能对后续研究做铺垫。     

The Impact of Brand Delisting on Store Switching and Brand Switching Intentions

A tool retailers often use to improve their negotiating position with brand manufacturers is to delist - or threaten to delist - the manufacturers’ brand. Because brand manufacturers rely mainly on retailers to sell their products to consumers, a brand delisting will cause a sales loss for the brand manufacturer. Therefore, many brand manufacturers feel enormous pressure to give in and improve buying conditions to favor the retailer. The question thus emerges: Can a brand manufacturer resist a retailer's threat to delist its brand(s)? If a brand delisting severely hurts retail sales, it is easier for a brand manufacturer to resist. The authors study the impact of brand delistings on store switching and brand switching using a controlled online experiment and in-store shopper survey. They develop and test a conceptual model with several antecedents of consumers’ reactions to a brand delisting and conclude that brand equity, market share, and the products’ hedonic level drive store and brand switching.     

中国连锁门店店长胜任力模型实证研究

连锁经营已经成为我国商业企业经营的主要模式之一,一个门店经营的成功与否在很大程度上取决于其店长的素质与能力,店长胜任力模型的建立至关重要.文章以文献研究和门店店长调查为基础,采用关键行为事件访谈法形成能力特征清单,采用因素分析和相关分析方法确定连锁店店长胜任特征要素,制定胜任特征评量表,描述连锁店店长岗位胜任特征,对连锁店店长胜任力进行实证研究.研究结果表明,连锁店店长胜任力模型包括店长素质、基础能力、专业能力三类.其中,店长素质包括一项,我们将五项店长素质胜任力指标统称为店长素质;店长基础能力包括两项,即解决问题与学习能力、沟通与合作能力;店长专业能力包括三项,即品类管理能力、卖场管理能力、门店营运能力.该模型可应用于连锁店店长招聘、培训、考核评价等方面,帮助连锁企业选拔、培养与考核店长,不断提高店长工作绩效,实现门店经营管理目标.     

Role of Retailer Positioning and Product Category on the Relationship Between Store Brand Consumption and Store Loyalty

Recent empirical evidence regarding the relationship between store brand purchase and store loyalty suggests a nonmonotonic relationship (inverted U): positive up to a certain store brand consumption level, after which it becomes negative. To investigate this idea further, this research analyzes the role of (1) the retailer's competitive positioning, and specifically its price positioning, and (2) the product category. On the one hand, the more price oriented the retailer's positioning, the more favorable is the relationship between store brand consumption and store loyalty. The threshold level of store brand purchasing at which the relationship becomes negative occurs later, and this negative relationship is less prominent. On the other hand, the relationship between store brand consumption and store loyalty appears to differ across product categories as a consequence of several factors, including perceived risk. The relationship therefore appears more favorable for risky categories. An empirical study of ten retailers that adopt different price positions corroborates these propositions.     

经济危机如何影响城镇居民就业心态

<正>中国社科院刚刚发布的"社会蓝皮书"——《2010年社会形式分析与预测》中,公布了零点研究咨询集团最新完成的《2009年中国居民生活质量指数调查报告》,报告指出:2008年年底开始的经济危机,带给城镇居民的影