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探讨了知识管理在企业管理中的应用、企业知识管理系统的组成、构建的障碍。提出了企业知识管理系统的初步框架结构,涉及到管理学、计算机科学等学科的多方面知识。 相似文献
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知识管理战略类型理论评述 总被引:4,自引:0,他引:4
知识管理战略类型理论是管理学研究的前沿领域,本文将近年来国内外知识管理战略类型的研究分为战略层、战术层和业务层三个层次,并对每个层次上具有代表性的战略类型进行了系统的阐述和评述。 相似文献
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Marcos R. S. Borges José A. Pino Renata M. Araujo 《Group Decision and Negotiation》2006,15(3):221-242
Decisions are frequently sent to implementers without the context that guided them. It should not be a surprise, then, that results are not as expected. The lack of supplementary information and a common context produces wrongly implemented or lost decisions. This paper proposes a solution to this problem based on groupware technology. In particular, a combination of tools including shared workspaces, process modeling with workflow and a discussion tool, is proposed. A case is used to illustrate the problem and its solution. 相似文献
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知识经济时代已经来临,它对人类社会的影响是多方面的。在企业管理方面,知识管理已经成为知识经济时代企业管理的新范式。从生产模式、经营理念、组织结构、企业文化等方面体现了这一新范式的转变。因此创新型企业才是企业发展的道路。 相似文献
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为了对企业采购部门进行有效的管理,本文将企业知识从隐性知识和显性知识两个方面进行了探讨,并以华润万家连锁有限公司华北区采购部的知识管理作为案例,研究了企业采购部门所应该采用的知识管理策略。 相似文献
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物流中心知识管理研究 总被引:1,自引:0,他引:1
本文认为,进入21世纪,商品流通体系越来越庞大,物流中心不断规模化,经营管理日益复杂化,急需建设知识型的物流中心。物流中心的知识管理就是将物流知识视为企业资产,透过管理程序辅以信息技术,进行知识的收集、分类、储存、分享、应用、创造等一系列足以产生经营效益的活动。物流中心运用知识管理可以促使物流企业获利或提升创造价值的能力。文章提出,物流中心知识管理的内容包括操作层、管理层与经营层三个层次;物流中心知识管理体系由物流中心的信息技术体系、物流中心知识管理的结构体系、物流中心知识管理的运作体系三大部分构成,包含战略层面、流程层面、组织层面、人员层面、文化层面、技术层面等六个层面的内容;物流中心知识管理的运作体系为物流中心实际运作知识管理提供模板,包括知识的收集、分类、储存、应用四个分阶段模块。 相似文献
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《Journal of Strategic Marketing》2012,20(2):123-151
Customer experience is increasingly becoming a differentiating factor for companies and their brands. Companies have recently started to realize the importance of superior experiences on customer loyalty and making efforts toward managing these experiences. This article undertakes a review and analysis of the contents of a wide variety of academic and practitioner articles as well as a few trade books on management of customer experiences published over the last decade, with the goal of exploring the major aspects of superior customer experience and its management. It specifically investigates and analyzes the dual effect of knowledge management and organizational culture on customer experiences, what aspects of both affect customer experience and how superior customer experiences can be managed through managing change in knowledge and culture. It also discusses how absorptive capacity of an organization and power relationships existing within it may moderate the effect of knowledge and culture change. The discussion and analysis ends with an integrated framework of knowledge and culture enhanced customer experience management and implications of the research. 相似文献
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知识密集型企业的知识管理模式研究 总被引:5,自引:0,他引:5
作为知识经济时代的产物,知识密集型企业对国家经济的贡献越来越大。对于知识密集型企业而言,知识的获取与运用对企业竞争优势的建立与持续发展具有举足轻重的作用。随着越来越多的知识密集型企业的建立,研究适合知识密集型企业发展的知识管理模式变得非常重要。 相似文献
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知识管理系统模型新探 总被引:4,自引:0,他引:4
知识管理系统模型中还存在着许多问题,应研究相应的解决思路与方案。对知识管理系统模型特征、建模的思维过程、建模指导框架、模型自组织机制的营建策略、模型组合智能的实现框架、建模过程的中心主线以及模型的根基等方面进行系统分析,以期为知识管理系统建模研究提供一幅崭新的蓝图。 相似文献
12.
张海林 《安徽商贸职业技术学院学报(社会科学版)》2010,9(4):6-10
从知识经济需要知识管理、知识管理更需要知识产权保护的角度,论述了知识产权对知识管理和知识经济的重要作用;阐明了知识经济、知识管理和知识产权在当今高技术条件下表现出来的“三位一体”式的新经济管理运行模式;针对我国知识产权保护制度存在的问题,提出了改进意见,以提高我国的经济管理水平。 相似文献
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Jacob Chia-An Tsai Shin-Yuan Hung 《Journal of Organizational Computing & Electronic Commerce》2016,26(3):244-266
The demand for efficient knowledge management (KM) in health care is increasing because the complexity and scale of the knowledge generated from medical research and clinical practices have resulted in challenges of information overload and medical quality. These critical issues can be improved through the adoption of knowledge management systems (KMS). However, the adoption of technological innovations in health care demands an enhanced understanding of the lagged technology adoption status in the health care sector. This study uses empirical methods to investigate the determinants of KMS adoption on the basis of a national survey. Results suggest that KMS adoption is affected by organizational characteristics, KM enablers, and KMS characteristics. We emphasize that KMS adoption in health care is considerably complex because it largely depends on KM enablers and organizational characteristics and not solely on system characteristics. The implications of the findings for research and practice are outlined in this work. 相似文献
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基于产业链的知识转移与创新结构研究 总被引:23,自引:0,他引:23
产业知识蕴藏于产业中不同的企业,构成了以产业链为纽带、企业为节点的知识系统,研究产业链中知识转移与创新结构,对于揭示知识在产业中的运动规律,建立产业自主创新机制,具有重要的理论和实践意义。本文基于产业链的组成和知识的特性,研究了产业链中不同企业的作用、知识特性、知识转移,在此基础上,建立了基于产业链的知识转移和创新结构,分析了结构中知识社会化、外部化、组合化和内部化过程,并给出了建议和启示。 相似文献
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企业的发展靠管理,管理的力度靠执行。一个好的执行部门能够弥补决策方案的不足,而一个完美的决策方案,却可能会因为执行力不足而使计划失败。管理执行力是企业管理成败的关键。本文从我国企业管理执行力不足产生的影响入手,分析了我国企业管理执行力不足的原因,提出了解决我国企业管理执行力问题和提升我国企业管理执行力的对策。 相似文献
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Drawing from both resource-based view and dynamic capabilities theory, this research investigates how customer resources (i.e., knowledge and network size) influence firm performance through marketing program implementation. The current research shows that customer resources are critical to the development and execution of marketing programs, which can then lead to firm success. Through surveying 269 retailers, this study finds that while customer knowledge directly affects marketing program implementation, it does not directly influence firm performance. In contrast, customer network size not only directly contributes to marketing program implementation and firm performance, but also serves as a significant moderator. 相似文献
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Jeff Hemsley Robert M. Mason 《Journal of Organizational Computing & Electronic Commerce》2013,23(1-2):138-167
Social media comprise the set of tools identified as blogs, wikis, and other social networking platforms that “enable people to connect, communicate, and collaborate.” These tools create a dynamic, complex information infrastructure that enables easier, faster, and more widespread sharing of information. These affordances make possible phenomena such as viral processes, and they can change how we are able to work and organize. This article explores the impact of this emerging knowledge ecosystem (KE) on some prominent characteristics of knowledge and knowledge management (KM) models through an exploratory critical review of popular epistemological perspectives and conceptual foundations underlying KM models. We find that this emerging KE requires a revisiting of both the social aspects of knowledge creation and some popular notions of enterprise knowledge management. 相似文献
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知识资本是知识经济时代特有的一种资本形态 ,是人类社会经济发展到一定阶段的必然产物。知识资本将在组织结构、管理方式、市场营销、发展战略等各个方面对企业产生重要影响 ,所以企业必须根据知识资本的特点对其进行有效管理。 相似文献
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知识转移的认知模型及其在企业管理中的应用 总被引:1,自引:0,他引:1
知识逐渐成为公司的基础资产,知识转移在组织中越来越重要。技术方法在知识转移中的作用并不令人满意。因此通过知识转移的认知模型,从认知角度分析知识转移困难的原因;及信息技术选择的重要性,以促进知识转移。 相似文献
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Knowledge integration in the interstices between different disciplinary fields is becoming a critical challenge to innovation management. As disciplines converge into new hybrid fields, such as information and communication technology or nano-biotechnology, it ultimately creates winners and losers, be they new firms that displace incumbents or individual scientists better positioned to reap rewards from new targeted grants. While received literature recognizes the importance of interdisciplinarity, little is known about its theoretical and conceptual antecedents. To meet this challenge, we first review and critique the literature on interdisciplinarity from a knowledge-based perspective, and, second, identify challenges for innovation management and formulate implications for further research. In particular, we outline how individual and team-level heterogeneity should be addressed. By adopting such a micro-level perspective, innovation management can embrace heterogeneity and effectively unlock the true value of interdisciplinary knowledge. 相似文献