共查询到20条相似文献，搜索用时 15 毫秒
1.
提升我国第三方物流企业服务创新研究 总被引：1，自引：0，他引：1
本文通过对政府和企业在物流企业提升服务创新的途径,认为促进物流企业服务创新应以企业自己加大投入为主,而以政府提供政策支持和一些其他途径为辅。这样可以加速物流企业服务创新,以至于物流业健康、快速发展,最终为国家经济作出本行业的贡献。 相似文献
2.
This article empirically investigates if firms focusing on service innovation perform better financially than firms not focusing on service innovation. Analysis of the financial performance of 3575 Norwegian firms in the manufacturing industries supports the proposition that firms focusing on service innovation have significantly higher growth of operating results than firms not focusing on service innovation. However, this proposition is not supported in a corresponding analysis of 1132 Norwegian firms in the service industries. We elaborate on these results by investigating a variety of performance measures and by comparing the effects of service innovation between manufacturing and service industries. The article contributes to the service innovation measurement literature and to a better general understanding of the determinants of service innovation performance effects. 相似文献
3.
Mel F. Zuberi 《Journal of Marketing Channels》2020,26(2):120-126
AbstractDriven by global advances in technology and changes in consumer buying behavior, brick-and-mortar retailers are being forced to become omni-channel retailers. This calls for new metrics for evaluating retail performance. We examine the challenges facing the retail industry, the metrics that traditional brick-and-mortar stores have used as well as the new metrics that retail industry experts are suggesting for online retailing. A conceptual framework for omni-channel retailers is suggested. 相似文献
4.
For decades, managers have analysed, planned and implemented long-term brand strategies based on customer mindset metrics (MSMs). Typically, such MSMs are customer satisfaction, liking, brand preference and Net Promoter Score (NPS). One of the core pillars, in brand management literature, is the assumed link between certain customer-based brand assets, often operationalized as MSMs, and future long-term market performance. However, few studies have systematically and broadly evaluated how the most common MSMs relate to actual performance data. This study investigates the link between the customer MSMs, most commonly used by practitioners, and their relationships with actual market performance. The paper explores 10 MSMs and 14 market performance metrics, in 10 categories, in the Swedish fast-moving consumer goods (FMCG) market. The study is based on survey data from 2007 that is compared to purchase panel household data from 2007 and 2010. Although MSMs are highly correlated to each other, their relations to brands' long-term market performance differ. A more nuanced approach to the MSM-market performance link is proposed, as there appears to be no single “silver bullet” MSM to rely on. Using a cash flow-oriented framework, the authors recommend opting for different MSMs depending on which of the three generic types of market performance (enhanced, sustained or accelerated) are targeted. 相似文献
5.
Lei Lin 《The Service Industries Journal》2013,33(15-16):1599-1632
This study empirically examines the impact of service innovation on performance in developing countries such as China. We construct a more integrative model linking service innovation, service quality and performance and collect 277 samples in the Chinese tourism sector. The findings are: First, service innovation affects firm performance through direct and indirect paths where service quality plays a positive mediating role, and the direct impact is larger than the indirect one; Secondly, the innovation mode is cost-reductive, which focuses on eliminating internal cost rather than improving service quality; Third, the assessment of service quality emphasizes the dimensions of assurance and reliability. 相似文献
6.
Wesley S. Randall Timothy G. Hawkins Jeffrey J. Haynie David R. Nowicki Achilles A. Armenakis Stephen R. Geary 《Journal of Business Logistics》2015,36(2):212-230
Practitioners are using performance‐based logistics (PBL) strategies to reduce cost and improve value in industries such as defense, transportation, manufacturing, and healthcare. PBL is part of a group of increasingly popular buyer–supplier strategies that focuses on outcomes as oppose to the delivery of products or services. A key tenet of PBL is the use of innovation to create cost avoidance that benefits buyers and suppliers. In this research, we explore the interfirm team‐level factors associated with innovation in successful PBL strategies. This research brings together business, organizational behavior, and engineering literature to study PBL team success. The study entailed interviews with 17 managers involved in large scale PBL projects. The interviews and follow‐on member checking sessions resulted in a model composed of eight emergent categories and associated propositions. Both practical and theoretical implications are provided. 相似文献
7.
基于国内外相关研究及我国物流企业服务创新实践,构建了顾客导向、竞争者导向对物流服务创新、企业绩效影响的概念模型,提出了基本假设,并以调查获取的152份物流企业数据为样本进行实证分析,最终结果认为：（1）市场导向对企业绩效有正向影响,然而顾客导向较竞争者导向对企业绩效的直接影响更为显著,竞争者导向较顾客导向对企业绩效的间接影响更为显著。（2）在顾客导向及竞争者导向作用于企业绩效的机制中,服务创新发挥了重要的中介作用。（3）物流服务创新对物流企业绩效的提升作用非常显著,服务创新不仅可以实现更高的顾客满意度,更是企业经营绩效及盈利能力提升的重要驱动力。 相似文献
8.
创新政策有利于引导和促进战略性新兴产业快速发展,对于我国加速构建现代化产业体系具有重要作用。基于DEAMalmquist指数法,测算2010—2018年中国战略性新兴产业创新政策绩效,并运用面板数据回归模型探究战略性新兴产业创新政策绩效影响因素。研究表明:我国战略性新兴产业创新政策绩效整体处于较高水平,并呈现波动上升趋势,东、中、西部地区的政策绩效具有明显差异;产业规模、企业创新意愿、市场化程度、科技化水平和政策支持力度对创新政策绩效影响明显,科技化水平和政策支持力度对产业创新政策绩效具有显著正向影响。 相似文献
9.
This paper attempts to argue that the emergence of a diverse and dominant software (SW) services industry in India is facilitated to a large extent by the range of policies and initiatives undertaken by the Indian State. In addition to a series of sector-specific policy initiatives and promotional schemes, the positive interplay among the trade, technological and tariff policies did contribute to the emergence of the SW services sector. The authors also argue that the overall liberalisation project initiated in the early 1990s, by way of initiating a distinct export orientation to economic thinking, did contribute to the sector's emergence. 相似文献
10.
Stephen Martin 《Journal of Industry, Competition and Trade》2001,1(4):441-465
I present a model of optimal product-market competition policy when industries differ in the potential for quality-improving technological advance. In a two-period, model, a competition authority with limited resources administers a deterrence-based competition policy toward two industries. In one of the industries, an incumbent firm chooses the level of resources to invest in a quality-improving R&D project. In the other industry, product quality is constant. Optimal policy requires the competition authority to administer a tougher competition policy before innovation, all else equal, the greater the potential quality improvement. I derive basic results for the case of one-time innovation, and extend them to the cases of sequential innovation and patent protection that confers limited antitrust immunity. 相似文献
11.
Per Carlborg Daniel Kindström Christian Kowalkowski 《The Service Industries Journal》2013,33(5):373-398
The number of service innovation articles has increased dramatically in the past 25 years. By reviewing 128 articles published between 1986 and 2010, primarily in leading marketing and innovation journals, this study analyzes the progression of service innovation research according to topicality and perspective. The authors summarize prior research by clustering it into three evolutional phases and drawing parallels with the evolution of the wider services marketing field. Overall, the view of service innovation has evolved, from a complement of traditional product innovation to a multidimensional, all-encompassing notion that entails several functions, both within and outside the firm. 相似文献
12.
城市均衡和非均衡现象是城市发展的普遍现象,可由城际均衡、城市构成均衡、城市供求均衡等相关理论来反映。为克服城市非均衡发展带来的某些弊端,可通过相应的创新政策来促进城市走上均衡发展的道路。 相似文献
13.
Innovativeness is key to the success of logistics service providers (LSPs) and as LSPs often lack competencies for innovation internally, external relations as sources to acquire knowledge relevant for innovation are important. To the authors' knowledge, there is no research identifying the relevant knowledge sources for LSP innovativeness. Based on contingency theory, we develop a conceptual model on the relevance of different external relations in the context of the innovation focus of the LSP. Thus, we extend insights from previous studies that have only discussed the benefits of external knowledge acquisition in general and outline how to use existing business relations of an LSP to facilitate different types of innovation. The hypothesized model is tested based on survey data from 201 LSPs using structural equation modeling. The findings support the model and outline that better relationships with external service firms or other LSPs are not important for internal process improvements and innovations for existing customers, but very valuable for innovations targeting new customer business, while good relations to customers even show a slight tendency to hamper the development of innovations for new customer business. In addition, it is shown that innovativeness is a strong driver of LSP firm performance. 相似文献
14.
《The Service Industries Journal》2012,32(7):1077-1096
This research attempts to identify key factors affecting the acquisition of local market information in foreign majority-owned international joint ventures (IJVs). By using Spearman rank correlation coefficient and ordinary least squares regression, we reveal that most of the factors included in our model play a pivotal role in enhancing learning for foreign parents of IJVs. These results contribute to current knowledge by filling several research gaps and provide useful and practical implications for multinational enterprises. 相似文献
15.
我国流通产业创新政策协同研究 总被引：1，自引：0，他引：1
16.
Recently, literature on innovation in service activities has increased significantly. Much effort has been concentrated on understanding the importance of innovation for these activities, and on stressing innovative differences relative to the manufacturing innovation model. However, a deeper understanding is needed in three main areas: the degree of innovation heterogeneity among different service activities, the factors that explain this heterogeneity, and the primary drivers of the innovation process for each activity. Using results from the Third Community Innovation Survey, this paper aims to identify the extent to which there are similarities and differences in the main innovation attributes in four important service sub-sectors. After describing the characteristics of innovation and the behavior of variables in the sub-sectors, a typology of innovation patterns is identified. 相似文献
17.
何琼 《商业经济(哈尔滨)》2009,(15):116-117
服务业是我国国民经济的重要组成部分.从总体上看,我国服务业发展滞后的状况并没有根本转变,突出问题是总体规模小、服务水平不高、结构不合理、体制改革和机制创新滞后,与经济社会持续协调健康发展的要求还不相适应.为促进我国现代服务业更快更好发展,需要清明的政策:建立公开、平等、规范的服务业准入制度;加大政策扶持力度,推动服务业加快发展;建立健全服务业标准体系,扩大服务标准覆盖范围;发展人才服务业,完善人才资源配置体系. 相似文献
18.
Chih-Ming Arthur Luo Hung-Fan Chang Chi-Hung Su 《The Service Industries Journal》2013,33(12):1937-1956
This study proposes a model for implementing the balanced scorecard (BSC) as an operation-level strategic planning tool in a medical service department for service innovation. The study involved four major units in a district hospital: the internal medicine ward, surgery ward, gynecology ward, and pediatrics ward. The results indicated that the nursing department not only had its own unique goals and tasks, but also that it was obligated to a comprehensive service system in addition to its specific caring subjects. The study is the first to shed light on the role of department-level strategic planning tool for service innovation. The results also indicated that the operation-level should design its own BSC as a strategic planning for service innovation. 相似文献
19.
Based on resource-based view (RBV), this study examines the impact of marketing-related resource (market orientation) and innovation-related resources (innovation orientation and innovation resources) on exporters' performance (new product performance and overall export performance), as well as moderating role of environmental turbulence in the market orientation and export performance link. The questionnaire survey conducted among 220 manufacturing exporters reveals that there exist positive relationships among the constructs in question. This research departs from the majority of past research investigating the relationship among market orientation, product innovation and business performance in three aspects: (1) it examines the impact mechanism how market orientation improves new product performance and export performance through innovation orientation and innovation resources based on RBV, (2) it distinguishes among three constructs involved in product innovation activity, and (3) it extends the research from domestic markets to export markets. We conclude by discussing our contributions, the implications, and possible future extensions. 相似文献
20.
Along with the ‘servicisation’ of society, innovation in services has become a topical issue. However, analytical and detailed discussion about the nature of service innovations and their emergence is only beginning. This article aims to contribute to this discussion through a theoretical analysis supplemented with findings from two empirical case studies. The theories examined are multi-disciplinary including general service theories, general innovation theories and theories linked to new service development and innovation management. The empirical studies have been carried out in Finland in the fields of real estate and construction services and of knowledge-intensive business services. 相似文献