The career path to instructional design project management: an expert perspective from the US professional services sector

There are well‐documented competency standards for instructional/training designers and for project managers. However, there is little research about what skills and abilities employers expect from those seeking to become instructional/training design project managers, particularly within specific industry sectors. Focusing on the US professional services sector, the sector in which firms have a global impact and in which human capital is the largest asset, this article addresses the ‘must have’ skills/competencies, characteristics and organizational conditions associated with career advancement from instructional designer to instructional design project manager by means of an expert study that is grounded in an in‐depth literature review. In addition to enhancing knowledge of instructional designers’ competency development for career advancement in the professional services sector, this study also offers some concrete recommendations and implications for research and practice.     

Critical success factors in project management: implication from Vietnam

This study will assess successful project performance based on key project factors. The indicators of project success are cost, time, technical performance and customer satisfaction as used in previous studies. The sample consisted of 239 project members and managers currently involved in infrastructure projects in Vietnam. Regression analysis was used to test five hypotheses developed from theories on project success. Three groups of factors including manager competencies, member competencies and external stability have significant positive relationships to the success criteria. The completion and implementation stages in the project life cycle are also positively related to success. The implementation stage of a project moderates both the effects of external stability and organization support on success. The implication for project managers is that implementation is the key stage in determining the success of projects.     

Qualifications and turnover of managers and venture capital-financed firm performance: An empirical study of german venture capital-investments

This study investigates relationships between experience and education aspects of manager qualifications and performance measures in a sample of 103 Portfolio Companies (PC) of German Venture Capital Firms (VCF). In addition, we consider whether lower PC performance induces higher PC manager turnover and if VCF actively influences such PC manager turnover. Bivariate and multivariate analyses confirmed that PC manager qualifications correlate significantly with PC performance. Specifically, characteristics of PC manager experience in marketing/sales, planning/strategy functional areas, as well as in terms of industry experience, were identified as critical success factors.Our findings have substantial implications for VCF management practice: Although deficits in PC manager qualifications were addressed previously both in English and the German language academic literature, to date management practices did not recognize the relevance of such qualifications for investment success and the need to influence PC manager qualifications systematically through tailored selection and development procedures for PC managers. Had the need to compensate for gaps in PC manager qualifications been given adequate priority, our sample would neither contain a high variance for qualification variables nor significant correlations between multiple aspects of PC manager qualifications and success. Therefore, our findings suggest that (German) VCF should in due diligence put more emphasis on (1) PC managers' business functional experience and, unless the PC is active in an entirely new market, (2) a high proportion of managers with experience in the relevant industry. Beyond due diligence, VCF may have to actively realign or replace top managers of PCs in cases where success is substantially below expectations. It is highly likely that there is room for further improvement in this area, in particular in constructing incentives against “living dead” cases, where PCs develop substantially below expectations, but do not fail completely.     

Employee involvement in ideation and healthcare service innovation quality

ABSTRACT

This study hypothesizes and empirically tests the influence of involvement of (1) frontline employees and (2) top managers in ideation process on healthcare service innovation quality. Based on data from 168 service innovation projects in Dutch healthcare organizations, the empirical results indicate that frontline employee involvement and top management involvement in, respectively, idea generation and idea application both improve the quality of healthcare service innovation. We find that the positive effect of frontline employee involvement is stronger under the condition of higher service innovativeness. In the direct relationship of top management involvement and healthcare service innovation quality, our data do not show such a moderating effect. The key and general managerial implication of the findings is that healthcare organizations are inspired to involve frontline employees in the idea generation processes and involve top managers in the idea application processes of service innovation projects, in order to improve innovation quality.     

Full‐life‐cycle economics: An evaluation methodology for information technology projects

This article presents a methodology for the examination and evaluation of proposed information technology projects. Through an examination of successes and failures in estimating project costs and benefits, a number of weaknesses have been identified. The areas of “hidden”; costs and intangible (or at least difficult to quantify) benefits have been particularly difficult to estimate. The methodology presented here seeks to retain the strengths of older methodologies, while addressing these identified weaknesses. This methodology, while not a substitute for good judgment, provides a framework for the standardization of economic analysis. As such, it provides both management and clients with a better basis for decisions regarding investments in information technology.     

Conceptualizing and managing service supply chains

The supply chain management (SCM) literature is dominated by studies in industrial markets and studies that deal with the supply chains of manufactured goods. This paper develops a framework for conceptualizing and managing the supply chains of services. The few studies that deal with services' supply chains either focus on a particular business service sector or they adopt an unvaried approach to the management of different service supply chains. The paper draws insights from the existing frameworks for SCM and takes into account the peculiar characteristics for the production and delivery of services across several service industries. Based on the analysis of several processes, areas of concern for supply chain managers are identified, and a research agenda for services SCM phenomena is proposed.     

Service Without a Smile: the Changing Structure of the Death Industry

This article considers the importance of service industries to the British economy and how service managers and management academics can prevent the decline of the British service sector as foreign interest in it increases. The activities of four service organisations who are trying to improve their competitive performance are described.     

The Impact of Demand Management on Service System Performance

Reports of overbuilding in the lodging industry, closings of hospitals, bankruptcies of fast-food chains, and acquisitions of debt-ridden airlines are strong signals that demand management problems exist in service industries. The phenomenal growth experienced by the total service sector has masked these problems somewhat. When the differential between lagged demand and service capacity supply becomes significant, efficiency, productivity, utilisation, service quality, and profitability decline.     

Dual organizational identification impacting client satisfaction and word of mouth loyalty

This research applies social identity theory to the project manager-client relationship in the service sector to examine the impact of dual identification and client co-location on the satisfaction and word of mouth (loyalty) of the client. The research is conducted in the information technology industry with a sample of project manager-client dyadic relationships. The results show that project managers that have identification to their own organization and the client organization have significantly more loyal clients compared to project managers that do not have identification to their organization or the client organization. Project managers that only have client organization identification and not service organization identification have significantly more client loyalty compared to project managers that only have service organization identification. Further, the results show that being co-located with a client results in greater client satisfaction, but does not increase a project manager's identification to the client organization.     

A service sector classification scheme using economic data

Using economic data, this paper recreates a previously published service industry classification scheme that was derived using discursive data from interviews with industry experts. It triangulates the earlier results using a different methodology, and extends earlier classification schemes in a comprehensive, objective way. A principal component analysis of six sector parameter sets from a regression analysis of a productivity data set covering 14 countries produces three sector factors, the ‘capital type’, the ‘innovation type’ and the ‘quality type’, which form the basis of the classification scheme. A high degree of conformity is found between this and the previously published discursive-based scheme.     

An Exploration of Managerial Views on Positioning Services in Ghana

ABSTRACT

The paper constitutes an analysis of the views of managers of service firms on positioning strategies in Ghana. The research employed a qualitative research method. Data were collected from 21 service managers and analyzed using content analysis procedures. The results indicate that for service managers, the perceived dominant positioning strategies of their organizations were: service quality, customer relationship, innovation, availability of service, community support, and leading organization, among others. The findings suggest that the dominant managerial views of Ghanaian service managers form a ‘hybrid’ of those of the Western manager. This research is important in clarifying this position. Additionally, as an exploratory piece, the study provides bases for further research on a topic in Ghana with a rather scant evidence of research.     

Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry

This article presents the findings of a survey among 613 firms in the Dutch hospitality industry adopting a demarcation perspective. The paper illustrates that innovation in this service industry is much higher and more varied than regularly reported. It further indicates that innovation activities in ‘low-tech industries’ can be in place with less formalized forms of (service) innovation management. Finally, it is shown that a higher innovation intensity is associated with better firm performance. Based on this, some implications for managing innovation in the hospitality industry are discussed. Finally, some fundamental issues in the measurement of service innovation are raised.     

Store Manager–Store Performance Relationship: A Research Note

Despite the critical role that store managers play in linking top management teams and service/retail employees, as well as in fulfilling corporate strategy within chain store environments, service management research infrequently addresses the factors that may promote store managers’ effective exchange relationships within the firm and subsequent effects on store operations and profitability. This study focuses on how store managers’ performance orientation, trust of a regional manager’s capabilities, and organizational commitment affect a manager’s relationships relative to regional managers and frontline employees. The direct effect of store managers’ relationship capacity on store performance is also examined. The results, based on survey data from managers of stores of a retail and service chain and company financial reports, generally support the suggested hypotheses. Specifically, a store manager’s relationship with his/her supervisor has a strong influence on how the manager views the supervisor’s leadership support and leadership style, which ultimately influence store performance (primary goods/service sales and store profits).     

Russian Competitiveness in the Global Economy

Abstract

Using data on Russia's competitiveness collected by our research team as part of the World Economic Forum's Global Competitiveness Report (GCR), literature on competitiveness, in particular Michael Porter's theories on economic development and competitiveness, and benchmarking data from the global competitiveness project for other countries, this paper analyzes Russia's comparative strengths in its macro and microeconomic competitiveness. We investigate Russia's movement in ranks over a three-year period, discussing Russia's strengths in its macroeconomic climate and the weaknesses of its institutions. We illustrate the effects of these on three-key growth industries in Russia: oil, IT outsourcing, and the food sector.     

Understanding B2B Supplier Selection Relationships: The Case of Taiwan Agribusinesses

Purpose: This article seeks to investigate the factors impacting the selection of suppliers in the Taiwan agribusiness sector and explore the relative importance of these factors. In addition, it explores the potential differences based on the organization's size and stakeholders (i.e., buyer versus supplier and management versus operational).

Methodology/Approach: This study is exploratory in nature and involves a two-stage process. In the first stage, in-depth interviews were conducted with 10 agribusiness professionals in Taiwan to determine the relevance of the current literature about the criteria used in the selection of suppliers in the Taiwan agribusiness industry. The second stage involved 16 case studies with 32 interviews, using information gathered from the first stage.

Findings: Findings revealed that the support of the 22 selection criteria presented in the preliminary framework was important to influencing an organization's selection of suppliers in the Taiwan agribusiness industry. The findings suggest that Taiwan agribusiness buyers consider the financial position of the suppliers and the quality of their managerial teams as critically important in the supplier selection process. There was little indication that the desire for business, geographical location, and repair service were regarded as important criteria for selecting suppliers.

Research Implications/Limitations: The findings of this research have added new insights to the existing literature of B2B supplier selection criteria with the identification of two additional criteria (innovativeness and willingness to cooperate). The exploratory nature of this study and the initial development of a framework of supplier selection within the context of the Taiwan agribusiness industry had constrained the applicability of the findings to other markets and industries.

Practical Implications: The findings highlighted a list of important selection criteria that agribusiness managers can consider during their supplier selection process. In addition, the findings can assist agribusiness managers from supplying organizations to build on their organizations' strengths and capabilities in meeting those important supplier selection criteria so that they can stay ahead in the increasingly competitive agribusiness industry.

Originality/Value/Contribution: By focusing on the agribusiness sector, this study provides insights into a much neglected industry where supplier selection is a crucial issue to many agribusinesses, particularly from the perspective of major buyers in value-adding agribusiness enterprises.     

Allied Breweries and the Development of the Area Manager in British Brewing, 1950-1984

Brewing in the United Kingdom in the years following 1950 sawa shift from a production to a retailing orientation. As partof this shift, the role of the area manager started to movefrom production and sales discipline to retail development.This article explores the job of the area manager during theperiod, seeking to demonstrate the weakness in recent accountsthat suggest that area managers serve only as an "informationrelay" between senior managers and unit managers. Although theevidence is limited, because of problems with the survival ofrecords, it suggests a more complex picture, which has implicationsfor area managers in retail and service industries more generally.     

Belt‐and‐Road Initiative: Driving the need to understand intellectual capital in Chinese multinational enterprises

China's Belt‐and‐Road Initiative (BRI) is one of the most ambitious trade and development projects in history which intends to link Chinese multinational enterprises (CMNEs) to the Asian subcontinent, the Middle East, Africa, and Europe through two trade routes, land and sea. The project involves infrastructure development, human knowledge, and international relations to develop trade relationships. Increased competition along the two routes will see other governments taking initiatives to protect the business community in their nations; thus, adding barriers that must be overcome by CMNEs. The success of CMNEs in the BRI relies on the three components—structural, human, and relational—which are the three components of intellectual capital (IC). Through the use of IC CMNEs can assess their strengths and weaknesses. It will be the understanding of these strengths and weaknesses which will drive the success or failure of CMNEs.     

Hotel Manager - An Unsuitable Job for a Woman?

Although the majority of students training for hotel and catering management in Britain are female, only a handful of women have attained the post of general manager in a major hotel. This article argues that women's lack of success in line management within medium and large hotels can be explained by examining the traditional career route to hotel manager, characterised by a long apprenticeship, progress through informal contacts and high geographical mobility, and the way the role of hotel manager is defined, with its strong emphasis on the manager as ‘figurehead’. It is argued that if women do not aspire to become hotel managers this is a response to the way this job is defined and the lack of opportunities they perceive.     

The Congruence of Successful International Competitors:

This paper examines the marketing strategies and organization of a matched triad of American, British and Japanese companies competing in the UK market. The sample includes leading companies in industries identified as being under threat by the EC. The relative success of business was measured and strategies identified using multiple depth interviews with senior managers within the businesses. The strategies of successful companies were found to be similar and not dependent on their country of origin or industrial sector. The most successful companies had a balance of marketing, innovation, planning and entrepeneurial orientation. More of these successful firms were Japanese than American, and very few were British.