传统零售模式与网络零售模式的融合

互联网在商业上的广泛应用 ,已从根本上改变了零售业的运作 ,网上购买使顾客的购买活动不受时间的限制 ,而且可使顾客获得定制化的产品和服务。传统零售商们已认识到他们不能再忽视网上零售的重要性及其发展的潜力 ,应建立一个多渠道的包括传统零售和网上零售的商业模式 ,以便更好地为顾客提供增值服务。     

Virtual store layout: an experimental comparison in the context of grocery retail

Interface design and the interaction between customer and computer are factors critical to business effectiveness over the Web. A key aspect of conventional retailing is store layout; an analogous aspect in virtual retail is virtual store layout. This paper reports on an experimental investigation into the use of three different layouts in online grocery retailing: freeform, grid, and racetrack. These three most common conventional retailing layout types were transformed into virtual layouts for computer-mediated interfaces. Subjects in Greece and the UK participated in a laboratory experiment: they were given a planned shopping task with money to spend, and performed their shopping through a virtual store with layout as the manipulated variable. The results show that layout significantly affects online consumer behavior, but that predictions generated from the literature of conventional retailing about differences in the outcome of layouts do not generally hold in a virtual setting. Some of the findings can be explained by reference to research in Human Computer Interaction (HCI).     

Potential of the Internet as a Retailing Channel in South Africa

Abstract

This study examines the factors affecting retailers perceptions of the Internet as a potential retail channel. It examines the environmental factors as well as the organizational factors impacting on the potential of Internet retailing. Results are reported from 102 South African retailing chain organizations across all categories. The authors discuss the results and provide some guiding points for retailers who intend to use the Internet as a retailing channel in the future.     

Now what? Evaluating the sales effects of introducing an online store

This study creates a framework for evaluating the sales impact of adding an online channel to an existing network of physical stores. Using a unique database consisting of pooled customer data from a Swedish retailer's online and offline stores, it investigates the purchase behavior of customers before and after the introduction of an online channel. The data overcome a crucial obstacle present in previous studies in that they permit matching of individual-level customer data for both online and offline behavior. The results show significant and substantial effects of online channel introduction on customer acquisition as well as on cannibalization of physical stores.     

外资零售企业在中国的经营战略研究

外资零售企业的进入 ,是影响我国零售业未来发展态势和我国本土零售企业未来经营状况的一个关键因子。对外资零售企业进入中国市场后在中国市场的经营战略体系进行了较为全面和深入研究的基础上 ,剖析了外资零售企业经营战略的组成特点。     

世界零售业与我国零售业的发展趋势

全球经济的加快增长为零售业的发展提供了良好的经济环境和动力,世界人口的增长为零售业的发展提供了广阔的需求和发展空间。中国消费品市场蕴藏着巨大的潜力,零售业在中国市场的发展空间非常广阔。但我国的零售业与外国相比,还存在着明显的差距,应针对我国零售业与我国零售企业竞争的劣势,采取相应措施,使其做大做强。     

Rural Retailing: Challenges to Traditional Handicrafts

ABSTRACT

The expansion of tourism into villages has provided craft traders of Kerala with significant opportunities in rural retailing. However, village artisans with limited resources fail to reach global consumers. This study aims to clarify the challenges faced by rural craft cooperatives in selecting retail channels for their products. Testing the hypotheses at two levels using primary and secondary data, the author identifies the retail channel that offers the maximum returns to producers and satisfaction to consumers. The results indicate that those cooperatives owning exclusive retail channels guarantee sustainable market relationships for rural artisans.     

全渠道零售：演化、过程与实施

近年来,传统零售企业业绩持续下滑,迫使其重新思考并创新现有零售渠道模式,全渠道零售受到理论界及企业界越来越多的关注,但很少有学者对全渠道零售行为过程进行全面而深入的剖析。梳理零售渠道演化过程可以发现,全渠道零售是零售渠道从单渠道、多渠道向跨渠道发展演化的高级阶段,零售企业的零售过程可分布于不同的零售渠道类型中,且多个渠道的零售过程可以任意相互整合,最后构成消费者完整的全渠道零售购买过程。在全渠道零售中,消费者在购买过程的每个阶段都面临着多种类型的渠道选择,其排列组合非常复杂,以消费者为中心的全渠道零售的实施可以更好地契合新的消费行为,为消费者带来更高的体验价值。为更好地实施全渠道零售,全渠道零售企业可基于全渠道零售过程的各个阶段,从全渠道信息传递、全渠道订单管理、全渠道支付、全渠道物流配送、全渠道服务以及全渠道数字客户关系管理等方面入手加以改进和完善。     

Uncovering consumers’ returning behaviour: a study of fashion e-commerce

Abstract

The increasing prominence of e-commerce is shaping the nature and dynamics of retailing. E-commerce offers consumers lower prices, wider product categories and a more convenient shopping experience. In addition, consumers seek ways to manage the risk that is often perceived when making purchases online, which is why retailers’ online return policies have become an increasingly important attribute through which companies compete. Lenient return policies fuel unnecessary ordering and increase return rates, which in turn has major implications both for consumer behaviour and for managing the increasingly complex ecological and economical issue of online returning. Despite its relevance, prior research has paid limited attention to this evolving phenomenon. Consequently, the purpose of this study is to explore and analyse online returning behaviour in the context of fashion merchandise. As a result, 10 categories of online returning behaviour are identified that capture the reasons why consumers actually return items they have ordered online. These categories are further linked with when the decision to return ordered items emerges. Based on the results, managerial implications are provided to give guidance in managing online returning behaviour.     

Marketing in retailing: a research agenda

Although specific retailing subjects related to marketing have been extensively

researched and presented in academic literature, the overall topic of marketing in

retailing has received little attention. This paper identifies and discusses some

principal marketing in retailing issues that warrant empirical assessment.

Research attention to the questions raised in this paper will provide strategic

Guidelines to retailers seeking to improve the marketing performance of their

organizations.     

网上商店:第四次零售革命

对网上商店我们应有一个清醒的认识 ,其潜在市场前景使它在下一步的发展中极有可能成为崭新的极具竞争力和生命力的新型业态 ;但目前中国的网上商店还处于打基础阶段 ,发展很不成熟且遇到了诸多瓶颈。随着瓶颈问题的解决 ,网上商店不但会很红火 ,还可能引发第四次零售革命。     

郑州市零售业态的优化策略

近几年,郑州市零售业发展迅速,但对业态演变的规律及结构认识不足,导致新兴业态的零售企业竞争优势不明显,应该把业态创新放在战略高度,根据不同地区经济发展水平、消费群体需求层次和消费习惯,适时发展新型零售业态,提高业态应变能力。     

基于商务智能的第三方物流管理研究

随着我国经济发展及对外交流加强,现代物流作为现代经济的重要组成部分得到迅猛发展。我国物流企业已从传统的以存储为主逐渐向配送一体化的现代物流企业发展,出现了第三方物流企业,商务智能作为一项新兴技术已成为物流管理中最有力的工具之一。     

A Model of Factors Affecting the Growth of Retailing on the Internet

We propose a model that links factors affecting the growth of retailing on the Internet (the Net). Specifically, we examine the roles of the following factors: product-related (risk, efforts, and information intensity); medium-related (interactivity, variety of channels, logical capability, and underlying communication model); consumer-related (preference for home-based shopping, technical orientation, and access to the Net); firm-related (information intensity and expertise in direct marketing), and environment-related (critical mass of consumers and retailers online). We examine how at each stage of the consumption process, Net-based retailing affects value delivery to consumers. Managerial implications of the model are discussed.     

Analysing the fulfilment of service recovery paradox in retailing

The literature dealing with the Service Recovery Paradox (SRP) is vast, but some results are confusing and contradictory. In addition to this, scarce attention has been paid to service recovery in the context of retailing. This paper aims at verifying the compliance of the SRP in the context of retailing. Considering a sample of consumers that experienced a failure in the service delivered by a retailer and are very satisfied with the solution provided by the store employee, we test first the fulfilment of the SRP in the context of retailing. Secondly, we test the existence of significant differences in the customer satisfaction levels with the store before and after experiencing the problem considering several factors potentially influencing the impact of service recovery on customer satisfaction, therefore providing an encompassing analysis of the SRP and its main influencing variables, including some potential factors not previously explored. While we do not find evidence of the fulfilment of the SRP in retailing, differences in customer satisfaction before and after service recovery are highly related with consumer sociodemographic characteristics and shopping experience. Findings raise some practical implications.     

北京市零售商业空间分布研究

城市零售商业布局的合理化,对城市经济的发展、流通资源的合理配置、居民消费需求的满足发挥着重要作用。依据第二次基本单位普查资料,运用最临近指数、不均衡指数,地理联系率等方法来分析北京市零售商业空间分布特征,衡量北京市零售商业网点分布与人口的协调程度,从而得出结论:北京市零售商业分布离心化现象已经出现;北京市各类零售商业均呈集聚分布,但集聚强度不同,计算机及软件办公设备零售业集聚程度最大;北京市零售商业分布与人口分布协调程度较好,利于发挥其服务功能。     

连锁零售业供应链的研究及其在我国的应用

供应链及其管理是当代经济发展中的热点问题。21世纪的市场竞争将会超越企业与企业、产品与产品之间的竞争,取而代之的是供应链与供应链的竞争。随着我国加入WTO过渡期的结束,零售业正面临着残酷的竞争和考验,如果我国零售企业想要在市场上保持竞争优势并提高核心竞争力,就应当不断地探索提升零售业供应链管理水平的途径。     

网上零售的HM因素分析

网上零售作为电子商务的一种方式 ,近几年在国内和国外都发展的很快 ,但它还远不是一个成熟的事物。从事网上零售的企业如何才能推动网上零售整体的发展和自身的发展 ,如运用市场营销的HM理论及保障因素和激励因素理论 ,从网上消费者需求的角度分析判断消费者之所求。