New Public Management

The paper presents an assessment and evaluation of what is termed ‘new public management’ at the end of the 1990s. In order to provide this assessment, new public management is defined in several ways: as a movement, as an academic commentary, and as reformed organizational practice in the public sector. The paper uses the UK health sector to examine some of the assumed relationships between ideology, actions and consequences implied within a broad understanding of new public management. Developments in the UK health sector are used to address assumptions focusing on different aspects of the ideology (private sector practices and markets can increase efficiency in the public sector), actions (introduction of market mechanisms and business-like, practices) and consequences (operational performance, strategic direction, governance and values). Drawing on developments in the UK health sector, an assessment of new public management at the end of the 1990s sees it much diversified and expanded from original conceptions, which are ensuring its contested survival as a movement, as an academic commentary, and as reformed organizational practice in the UK despite a change of government in 1997.     

The Face-to-Face Delivery of Downsizing Decisions in UK Public Sector Organizations: The envoy role

In the wake of current UK public sector retrenchment, this article introduces a role that may be important to successful restructuring management, referred to here as the ‘downsizing envoy’. It involves delivering the news of downsizing decisions, face to face, with the victims and then dealing with the repercussions. After a review of the relevant, but limited, literature the findings are presented from interviews with twenty-four envoys drawn from public sector organizations. They indicate that the envoy role is emotionally demanding and that the public sector context invokes additional pressures that may not occur in other sectors.     

Managing Diversity In the Trinidad and Tobago Public Service

Representativeness and diversity in the composition of public institutions is an explicit goal of Public sector reform programmes. But the principle of diversity poses many challenges for the practice of human resource management, not least of which is maintaining confidence in the system and, by extension, morale among public officers. High morale and motivation contribute to performance and output, which are vital If the public sector Is to be results-oriented. Thls article takes the view that managing diversity is the equivalent of managing unproductive tensions that threaten to diminish performance and output. Trinidad and Tobago is a small multiethnic state In which ‘the public sector has become the theatre of inter-ethnic drama, as the two main groups compete for scarce resources and employment opportunities. The article considers the human resource management function within the Trinidad and Tobago public service and specifically the role of the pubtic service commission, and examines the key areas of recruitment, ptomotions and avenues available for resolving conflicts and grievances stemming from subjective perceptions of discrimination.     

Flexible Working Practices In the Public,Not-For-Profit and Commercial Leisure Sectors In SCotland

Public sector leisure managers in the UK have been struggling, since the extension of compulsory competitive tendering to leisure management in 1989, to reconcile the conflicts between becoming more consumer led and satisfying the needs of the ‘recreationally deprived’. Rationalization has ensured that a fundamental priority for managers has been the introduction of more cost-effective working practices. This article examines the diversity in employment practices across the three sectors of the leisure industry, that is, the public, not-for-profit and private sectors. The case study evidence presented found clear differences between the sectors. Although managers in not-for-profit leisure facilities have more freedom to use greater flexibility in employment practices as compared with their public sector counterparts, they are still somewhat constrained by having to meet the social objectives set by their Board of Directors. Private sector managers were found to be providing the highest proportion of full-time jobs, although they offered lower conditions of employment. This was made possible by the funding certainties created by regular monthly/annual customer memberships.     

Strategy in the Public Sector: Management in the Wilderness

ABSTRACT The central question addressed in this paper is ‘Why have organizational strategies emerged in the public sector?’ Two broad answers are suggested. First, ‘strategies’ profile the organization through identifying aims, outputs and outcomes. Public services must, now, provide such transparency in order to secure on‐going funding from government bodies. Once ‘strategies’ are being produced, they also offer an organizational vision that potential additional funding agencies can buy into (with both commitment and money). And public services are short of resources. Second, ‘strategies’ signal greater devolved responsibility in the public sector for both acquiring resources and achieving results. They enable the inclusion of managerial priorities and values in setting the direction of public services. And politicians desire more control over the professionals that dominate public services whilst, simultaneously, wanting to make them more responsible for outcomes. This article explores the growth of strategic planning in a particular area of the public sector – the national parks. Strategies as ‘dormant documents’ and strategies as ‘funding pitches’ are discussed. It is suggested that, in the public sector, strategies should be the object of strategy.     

The Carbon Neutral Public Sector

Abstract

This paper argues for research into the effectiveness of government strategies for a ‘carbon neutral public sector’. We review initiatives in three OECD countries: New Zealand, Australia and the UK. In all jurisdictions, government agencies have consistently stressed ‘leading by example’ as a rationale for adoption. ‘Direct mandate’ by the Prime Minister (NZ); ‘organic development’ from wider central government sustainability initiatives (UK); and a more ‘laissez faire’ approach by Australian Federal and State Governments, were identified as the general pathways leading to implementation. Our assessment indicates: a lack of understanding of the implementation process for carbon neutrality; a need to identify and critically examine the ‘offset threshold’ at which mitigation efforts cease and offsetting is adopted; an absence of any evaluation of the ‘leading by example’ rationale; a lack of inter-country comparisons; a gap in understanding the relationship with economic and social aspects of sustainability; and a need to evaluate the utility of core government departments as the focus of carbon accounting. We urge colleagues to consider research in this area with a view to contributing to the interdisciplinary solutions which we believe are required.     

公共部门人力资源管理中的问题及对策

以政府为核心的公共部门,不仅可以为大众提供优质公共产品和公共服务,还对社会稳定和经济进步起到至关重要的作用。为了更好地推动国内经济社会的积极发展,必须使公共部门人员的自身价值得到最大程度的发挥。这就需要做好公共部门的人员资源管理,提高他们工作效率和服务质量。为了更好地促进国内社会公共部门人力资源管理发展,论文分析了公共部门人力资源管理中存在的问题,对如何改善提高公共部门人力资源管理提出相应解决方案。     

Practice Variation in Public Sector Internal Auditing: An Institutional Analysis

This article aims to analyze the rise of practice variations in public sector internal auditing (IA), giving special attention to the role of agents’ embeddedness in multiple institutional arrangements. IA's trends of development and the characteristics of the public sector context, in fact, make IA inherently subject to multiple institutional forces that interact with the system of values and beliefs of individual internal auditors. The empirical analysis, which relies on case study methodology, highlights the inherent tensions associated with the changing role of IA and shows how different types of IA developed in three case settings, shaped by the agents’ embeddedness in different institutional fields. This article provides a more comprehensive approach to the study of IA adoption and development in public sector organizations than previous literature, and it highlights the relevance of the interplay between actors’ contemporary embeddedness in professional systems and the focal social system as a relevant source of practice variation. In this respect, the case of IA can contribute to previous studies of practice variation in the field of management accounting, shedding some light on the types of tensions that emerge when persons with mixed professional identities are involved in a field.     

Reporting public sector financial results

Part of the process of recent public sector reform has involved replacing traditional cashbased accounts with accrual-based financial statements, similar to those found in the private sector. This article examines the use of accrual-based accounting in the public sector and provides examples from the UK National Health Service of situations where the accruals system may be deemed inappropriate. It shows that one possible response is to withdraw from the accruals mode and revert to cash measures, deeming the accruals adjustments to be ‘merely technical’. An alternative response is to change the mode of operating so that the cash impact of a transaction matches its accruals reporting impact. The conclusion is that there are modifications to public sector accounting practices away from those of the private sector that undermine the metaphor of running the public sector ‘like a business’.     

(Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes

Co-production is associated with the expanding role that citizens and other third-party actors assume in the development and delivery of public services. While there are benefits to co-production, there are also challenges. This study draws from the marketing literature on value co-destruction to describe the processes in co-production of public services that can negatively affect public values from regular producers and users. We refer to this public value failure as co-contamination. Two case studies are used to explore some of the ‘dark sides’ of co-production. Our analyses reveal the co-contaminating aspects of this process and offer implications for public managers.     

PUBLIC SERVICES MANAGEMENT: ACTIVITIES, INITIATIVES AND LIMITS TO LEARNING

Private sector-style management initiatives to ensure UK public services managers’ learning from private sector management practice are examined, and their rationale questioned. The lack of a coherent, systematic and agreed view of what constitutes ‘management’ and ‘managerial work’ in the private sector is discussed. It is argued that there are reasons for believing that the particular character and organizational contexts of public services will require different managerial behaviours. The manner in which experimental managerial initiatives in some public services have shifted into mandatory innovations is examined. Such innovations can be incompatible with the values of those managing in the public service, who frequently fail to recognize the advantages of late innovation, incrementalism and circumspection. In public services particularly, many managerial activities are the province of ‘non managerial’ staff. Though frequently not considered, the values of these de facto managers may be central to the progress of such innovations. It is further argued that risk-taking as applied in a business context is inappropriate to the degree that public services managers must be concerned with the common weal, equity and accountability. The article concludes with a detailed research agenda to support the need to recognize public services management as a rich and varied area of managerial behaviour in its own right. Its character and variation warrants further investigation as a basis for formulating more appropriate management concepts against which to measure public services managers’ behaviour and performance.     

Cash,codes and complexity: New adventures in the public management of pay scales

Communication makes a difference. The manner in which we communicate creates the phenomena we communicate about. It can seem obvious, but we are nevertheless seldom aware of the complexity that this constructivist assumption implies. Through an analysis of a new pay reform in the Danish public sector, this article theorizes the complexity in terms of Niklas Luhmann's systems theory. In an attempt to understand the ambiguities of today's management of pay, it identifies four wholly different ‘codes’ of communication; law, money, learning and love. Each of them struggles for the position to construct ‘pay’, ‘personnel’ and ‘management’ differently. Ambiguity is construed in terms of the complex interference that arises between the systems of communication that are coded in these ways. Through this codified complexity, the new pay reform does not merely represent an innocent ‘management technology’, but a productive ‘management policy’ drawing on conflicting codes setting specific distinctions for rewarding, distinct boundaries for managing work life.     

Reforming local public services

Abstract

The following article is aimed at analysing reforms in public service delivery and management at the local level of government in Germany and France from a cross-countries comparative perspective. Particular attention is paid to the results and effects these reform initiatives have caused with regard to the administrative organization, steering capacities, and output performance. Two major approaches of reform will be addressed: privatization, contracting-out, and ‘corporatization’ of local services on the one hand and public management reforms on the other. Proceeding from the distinct ‘starting conditions’ of reforms in the two local government systems, the question will be pursued, as to whether there has been an increasingly convergent or divergent development in French and German local service provision, and how these evolutions can be explained.     

Public Management Research

Abstract

Are public management researchers sufficiently addressing the contemporary challenges and changes in the real world of public management, including the challenges identified by public management practitioners themselves? If research is to be relevant for senior public managers, it should engage with these contemporary trends and challenges. The article thus raises some normative as well as analytical aspects of research. Research effort should place considerable weight on understanding and responding to the challenges articulated by public management practitioners. This will enable researchers and practitioners to navigate better the ‘swamp’ of complex and wicked problems, rather than be content with theory-building on the ‘high ground’.     

Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?

Co-production is currently one of cornerstones of public policy reform across the globe. Inter alia, it is articulated as a valuable route to public service reform and to the planning and delivery of effective public services, a response to the democratic deficit and a route to active citizenship and active communities, and as a means by which to lever in additional resources to public service delivery. Despite these varied roles, co-production is actually poorly formulated and has become one of a series of ‘woolly-words’ in public policy. This paper presents a conceptualization of co-production that is theoretically rooted in both public management and service management theory. It argues that this is a robust starting point for the evolution of new research and knowledge about co-production and for the development of evidence-based public policymaking and implementation.     

Relevant and Preferred Public Service: A study of user experiences and value creation in public transit

When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations’ resource allocations affect user experiences. The present study shows how public transit organizations’ achievement of twenty-five different service requirements affected their offerings’ relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.     

Promising Futures: CMS,Post‐Disciplinarity,and the New Public Social Science

This paper considers the future prospects for Critical Management Studies and by extension management studies more generally. To explore these, two frameworks from the wider social sciences are deployed. The anchorpoint for the discussion is Michael Burawoy's work distinguishing types of scholarship on the bases of (a) conceptions of knowledge produced by social scientists, and (b) different audiences for that knowledge. Critical Management Studies is founded on critique but its future will be determined by how it makes its way across Burawoy's other domains of professional, policy and public scholarship. To examine this, I draw on John Brewer's recent articulation of the ‘new public social science’. Brewer's problem‐driven, post‐disciplinary approach conceives the public value of social science as its conservation of moral sentiments and sympathetic imagination towards each other as social beings, and its ethical concern about the humanitarian future of humankind. The new public social science is normative and partisan, transgressive, scientific, and impactful. I argue that this provides a potentially fruitful template to guide future management studies. This is a future in which Critical Management Studies – as management studies' critical and emancipatory conscience – has a central role to play.     

公共部门人力资源激励机制研究

随着知识经济时代的到来,现代人力资源管理思想正在对公共部门的人事管理方式提出挑战,在公共管理中越来越应用到企业管理的思想。在人员激励方面,企业管理已经作出了许多探索和成就,但公共部门的人员激励问题却未得到同样程度的重视。文章阐述了人员激励相关理论,分析公共部门人员激励与企业人员激励之间的区别,同时分析了公共部门人员激励存在的问题并提出相应的建议。     

Political Authority and Bureaucratic Resilience

Abstract

Consumerism and choice have become prominent ideas in the design and delivery of public services. Often perceived as a way to improve the quality and value of public services, potential downsides and areas of concern that relate to a consumerist approach are frequently ignored. This review essay takes a critical stance on the application of a consumerist discourse to public service provision and management by exploring four key areas of concern: definitional problems, questions about the concept's transferability from a private to a public sector setting, the problematic nature of ‘choice’, and difficulties associated with implementing consumerist ideas within public service contexts..     

The emergence of hybrid professional roles: GPs and secondary school teachers in a context of public sector reform

Responding to recent calls for more context and history in studying (semi-)professionals in the public sector, this article examines the emergence of hybrid professional roles along with large-scale reforms of Dutch healthcare and education since 1965. Using a theoretical framework based on public management literature and key professional attributes, the article shows how hybrid role expectations are developed by accumulation rather than replacement of successive reform models. Within a single national context, it also highlights considerable sectoral variation in how reform affects professionals’ roles, suggesting a complex mutual relationship between reform and professions rather than a one-sided policy impact.