Learning organization and work engagement: the mediating role of employee resilience

Abstract

As automation and structural transformations mark the new digital realities of the twenty first century, contemporary organizations demand a highly resilient and engaged workforce to sustain their competitive edge. Despite an eminent literature revolving around learning organization in the management discourse, there is a lack of research investigating the effect of learning organization on employee resilience and work engagement. With this precept in mind, this study developed and tested a mediation model linking learning organization to employee resilience and work engagement. The present study draws on the tenets of Fredrickson’s broaden-and-build theory and conservation of resource theory for supporting the study results. This study used cross sectional surveys of 300 IT professionals in India. Structural equation modeling was used for empirically testing the study hypotheses. Additionally, the study utilized Preacher and Hayes mediation analyses to investigate the mediating effect of employee resilience on the relationship between learning organization and work engagement. The results revealed significant relationship between variables of the study and shows that learning organization positively effect employee resilience and work engagement. The findings suggest that employee resilience partially mediate the effect of learning organization on work engagement. This study offers concrete insights to HR managers for fostering employee resilience which in turn can play a key role in building a highly engaged workforce. Future implications for theory and HRM practitioners are discussed.     

A decision model for outsourcing training functions: distinguishing between generic and firm-job-specific training content

Employee training plays a crucial role in the success of most organizations. Due to its developmental aspect, training is closely linked to core competencies and strategic focus. However, it is also one of the most widely outsourced HR functions in most Western economies.

This article attempts to illustrate and propose a decision model for the factors that shape the expected benefits and subsequently the extent of outsourcing training functions. A distinction is made among generic training (for the development of competencies) and job- or company- specific training (for example, induction training, job specialization, etc.).

Two decision models are extracted with structural equation modelling. Asset specificity, market availability, in-house development of training and firm size are discussed. The factors shaping the decision to outsource, as well as the perceived benefits from outsourcing employee training, are different for each of the two types of training (generic and specific). The reasons underlying those differences are discussed. For both types of training service it is proposed that the expected quality benefits, not cost ones, induce companies to outsource training.

Thus, this study attempts to offer a useful insight into the factors shaping the extent and the expected benefits from outsourcing training services. The outcomes can further assist HRM professionals (managers and providers of HRM services), as well as academics to gain a better understanding of the nature of HRM outsourcing decisions in general, and a ‘basic’ HRM outsourcing practice – training – in particular.     

Critical success factors for mutual collaboration with suppliers in IT outsourcing industry: a case study of a top IT outsourcing company in Korea

ABSTRACT

Nowadays, information technology (IT) outsourcing companies face enduring demands to reduce cost while increasing productivity. This pressure leads many IT outsourcing companies to rely on outsourcing arrangements with IT personnel suppliers. In order to maximise efficiency, outsourcing companies have focused on fostering high-performing suppliers through improved collaboration and mutual relations. However, it is very difficult to advance to a long-term partnership using the existing outsourcing process because of insufficient collaboration between IT outsourcing companies and their suppliers. Based on collaboration perspective of supply chain management (SCM), this study identifies the critical success factors for collaborative strategic partnerships and presents an evaluation framework for assessing and managing suppliers. We have developed an organisational process model for Supplier relationship management (SRM)-based collaboration which includes some of the key constructs from the previous studies and interviews with the IT outsourcing industry people. In this study, we will identify four types of strategic suppliers and suggest approaches for improving collaborative relationship between an IT outsourcing company and its partner companies. In addition, to validate the feasibility of the proposed model, we applied it to a well-known Korean IT outsourcing company ‘A’.     

Outsourcing the procurement function: Do actions and results align with theory?

Are common theories of outsourcing useful in predicting the extent of and performance gains from the outsourcing of procurement activities? Or does procurement׳s broad scope and boundary-spanning role confound successful analysis? This study applies a theoretical framework combining concepts from transaction-cost economics (TCE) and the resource-based view (RBV) to study the procurement outsourcing decisions of two hundred and eighty US-based electronics manufacturing firms. Findings suggest that TCE and RBV act in complementary ways on the procurement outsourcing decision. TCE, through fear of supplier opportunism, appears to be the primary driver of the extent to which procurement activities are outsourced. The RBV, through which the OEM׳s resource position in procurement vis-à-vis its outsourcing partner is determined, appears to be the primary determinant of the performance results of the outsourcing decision. Procurement activities are outsourced to a greater extent when fear of supplier opportunism is low, but such outsourcing is only “justified” (expected to yield performance benefits) when the OEM has a weak resource position vis-à-vis the outsourcing partner. An “enriched” TCE–RBV framework is presented and discussed as part of study results.     

人力资本、培训成本与跨国服务外包

基于人力资本差异而形成的团队合作是国际服务外包的典型特征。运用简单的两国模型分析培训成本及人力资本水平对服务外包团队合作决策和收益的影响,研究结果表明:跨国团队的培训成本是国际外包决策的重要影响因素;团队协作成本不同的条件下,培训成本对发包方的收入影响不同;接包国的人力资本水平越高,发包国获得的收入越高,越有动力实施服务外包。     

Change and stability in public workforce development: a 10-year study of new officers in an urban police department

ABSTRACT

Workforce development is central to public management theory and practice. However, little is known about the impact that organizations have on public workforce development. This paper contributes by examining the attitudes, identities, and motivations of an entering cohort of police officers over a 10-year period. Analysing survey responses, the paper shows little evidence that the department radically remade entrants or that the fit between entrants and the department was a key determinant of attrition. Because police socialization is particularly intense, these findings suggest that public workforce development may be more determined by pre-entry selection and recruitment than by post-entry influences.     

Innovations in job analysis: Development and application of metrics to analyze job data

Job analysis is an integral part of any human resource function. Recent advancements in technology and changing worker environments have drastically altered the means by which job analysis data are collected and stored. These changes have led to an increase in the amount of data that is collected and the potential for the data to inform complex decision making. However, due to a lack of tools available for configuring and analyzing data, human resource professionals are often unable to keep themselves abreast of changes in their workforce, make complex decisions using job data, and facilitate communication across jobs, job families or departments in their organization. As a result, advanced methods for analysis of job data are needed. Metrics are quantitative algorithms applied to job data that aid in decision making in areas such as recruitment, selection, transferability, promotion, training, and development. Metrics are a sophisticated, user-friendly approach to analyzing job data that have the potential to meet the needs of human resource professionals in today's dynamic workplace. The development of metrics, their application and benefit to human resource professionals, and their use of O^⁎NET are discussed.     

从康师傅·顶通看我国第三方物流的发展

文中通过剖析十几年前康师傅因外包无法取得预期效果而被迫成立顶通物流、到后期顶通物流独立出来并发展壮大的案例，从企业内外部环境、企业行业位置、市场分工与专业化等多个动态因素角度，探讨了外部环境和企业自身状况对企业物流外包选择的影响，认为该案例实际上折射了我国改革开放以来第三方物流发展的动态历程，物流内部化的交易成本和生产成本都相对上升，而物流外包组织方式的交易成本和生产成本却相对下降。     

HR practices for enhancing sustainable employability: implementation,use, and outcomes

Abstract

With the aging of the workforce, organizations need to maintain or improve the sustainable employability of their workforce throughout their working life. This raises the question which HR practices increase workers’ sustainable employability at work. The aim of this study is to investigate the extent to which organizations implement HR practices for enhancing sustainable employability in terms of workers’ health, motivation, and skills and knowledge from the employer’s perspective. In total, 312 owners/directors or HR managers (response rate 13%) filled out the questionnaire. The findings showed that most organizations implemented a range of HR practices to improve the health, motivation, and skills and knowledge of their employees. Perceived effectiveness of these practices were dependent on the number of HR practices that were implemented, employees’ use of and participation in designing these practices. Implementation of HR practices was also related to higher satisfaction with the current employability of employees, and to increased productivity of the organization. Implications for practice and examples of HR practices to enhance sustainable employability are given.     

Information systems outsourcing: Replicating an existing framework in a different cultural context

In order for any field of study to refine the promising concepts and weed out the weaker concepts it is necessary that researchers revisit earlier studies from time to time and evaluate their general applicability to new contexts. Replication is an important technique for researchers to embrace in order to achieve this goal. In this study, we test one of the frameworks of technology outsourcing developed in the West, by changing the cultural context. Following Kodak's historic outsourcing decision, technology outsourcing has assumed significant importance among researchers and practitioners. Most of the research in relation to technology outsourcing has been conducted in the Western culture (including the USA and the UK), so our goal in this study is to extend the understanding of technology outsourcing research conducted in the West to another culture-that of Korea, through replication.We focused on information systems (IS) outsourcing decision making as a case in point and found both similarities and dissimilarities in relation to the current understanding of the same. These similarities and differences in turn, reveal the distinctions between the Western and the Korean approaches toward achieving outsourcing success. The similarities are the partial preference for short-term contracts and contracting out to external vendors. However, the two cultures differed in their decision making in the way they pursue contractual completeness, whether in-house departments competes or not, design of contract to include partnership measures, criticality of tasks outsourced, familiarity with the outsourced task, postponing a few outsourcing decisions, and withholding a piece of a contract as bait. We also found “trust” and “task partitioning to gain advantage of varied expertise” to be important for achieving outsourcing success in the Korean organization. In addition, we observed that outsourcing success is achieved by maximizing reliability and relationship in the Korean context rather than by maximizing flexibility and control, as was observed in the Western context. We argue that this difference is a function of cultural diversity.     

Examining the role of cultural exposure in improving intercultural competence: implications for HRM practices in multicultural organizations

Abstract

This paper examines the relationship between the breadth and depth of cultural exposure (CE), intercultural sensitivity and intercultural competence to draw implications that can improve recruitment and staff development practices in organizations with a culturally diverse workforce. Findings from a survey (N = 214) in Australia support the notion that intercultural competence is a broader concept that requires a deep exposure to other cultures as compared to intercultural sensitivity. The findings suggest that breadth of CE has limited potential whereas depth of CE is more beneficial in improving an individual’s intercultural abilities. Implications are drawn based on the findings of the study such that organizations are able to recruit and develop employees who are truly interculturally inclined and can effectively navigate the challenges of working in today’s multicultural organizations.     

Organizational climate and workplace efficiency

Abstract

The subject organization of this article is the government employment agency in Sweden. The agency is a key component of the national labour market focusing specifically on placing the unemployed and job-seekers in work. The agency also administers the processes of providing benefits to the unemployed.

We describe the agency, its work and some of its special features and its workforce. We discuss how these features impact on organizational climate and performance. We outline the characteristics of a cadre organization, and particularly how features of this type of organization influence workplace climate. We discuss the ways in which workplace climate contributes to workplace performance. Finally, we review two empirical studies of the agency and its workforce and use data from these studies to augment our discussions.

The agency is a real-life organization managing real world issues. Complexities abound. We attempt to unravel some of these complexities.     

企业物流外包决策模型的探讨

在对现有的各种企业物流外包决策模型分析比较的基础上,提出了一套有较强合理性和可操作性的物流外包决策修正模型,为企业物流外包决策提供了新的思路。     

Evaluating the employability paradox: When does organizational investment in human capital pay off?

Abstract

The paper explores the notion of the employability paradox which notes that while organizations investing in the career and competency development of their workforce can benefit from higher performance, they also risk losing more employable staff to competitors. Building on contributions from social exchange theory and signalling theory, we develop a model exploring the circumstances under which investment in career development benefits employees and organizations. We test our model in a longitudinal study following graduates entering the labour market. Our results show that when organizations signal that they care about employees by investing in their career development and individuals are receptive to such signals and proactively seek to manage their careers, investment in career development has a positive impact on organizational commitment and intention to stay with one’s employer. Our findings indicate that the idea of the employability paradox is simplistic and lacks theoretical and empirical support.     

Learning from R&D outsourcing vs. learning by R&D outsourcing

We analyze how research and development (R&D) outsourcing influences product innovation. We propose a separation between learning from R&D outsourcing, whereby the firm improves its ability to innovate by using outsourced R&D directly in new products, from learning by R&D outsourcing, whereby the firm indirectly uses outsourced R&D by integrating it with internal R&D to create new products. Building on the knowledge-based view, we argue that learning from R&D outsourcing is likely to have an inverse U-shaped relationship with product innovation, because the initial benefits of using outsourced component R&D knowledge to innovate products is eventually outweighed by the hollowing out of the firm's ability to innovate. In contrast, we propose that learning by R&D outsourcing is likely to have a U-shaped relationship with product innovation, because the initial challenges of integrating internal and external R&D are eventually overcome, resulting in more innovations. Finally, we distinguish between domestic and foreign R&D outsourcing and propose a liability of foreignness in R&D outsourcing as it has a lower impact on new products than domestic R&D outsourcing. The empirical analysis shows that outsourced R&D has an inverted U-shaped relationship with the number of new products, while the interaction between outsourced R&D and internal R&D has a U-shaped relationship with the number of new products. It also shows that domestic outsourced R&D has a higher positive impact on the number of new products than foreign outsourced R&D.     

Individual adoption of HR analytics: a fine grained view of the early stages leading to adoption

Abstract

High performing organizations are using analytics for evidence-based decision-making. However, the human resource (HR) function in many organizations has been slow to adopt this innovation. This study applies innovation theory, informed by the Theory of Planned Behavior (TPB), to examine the individual’s decision to adopt HR Analytics in an effort to identify why the adoption rate is lagging. We examined early stages of the individual decision process beginning from Stage 1 (knowledge) and leading to Stage 3, (the decision) to adopt or not to adopt the innovation. We found several points in the process that can act as barriers or facilitators. Organizations and champions of this innovation wishing to facilitate HR analytics adoption can take action to remove as many of these barriers to the individual’s decision as possible. Further research should focus on the best way to remove these barriers.     

Complexity of Outsourcing Contracts and Ex Post Transaction Costs: An Empirical Investigation*

abstract In this article, we use Transaction Cost Economics (TCE) and the Resource‐Based View (RBV) of the firm to study outsourcing agreements. We develop an original approach of contract complexity and analyse the links among exchange hazards (i.e. specificity and environmental uncertainty), the contractual aspects of outsourcing (control, incentives, penalties, price and flexibility clauses) and the level of ex post transaction costs. Both contract complexity and ex post transaction costs are operationalized and measured. Our empirical research analyses 82 outsourcing contracts. This article uses three different dimensions (proximity to the core business, switching costs and adaptation costs) to assess the strategic importance of an outsourced activity. Our findings extend TCE's validity for the outsourcing of activities with a strategic value. Finally, this study offers an indirect measurement of ex post transaction costs. In short, to restrict vendor opportunism, contracts must contain incentives and penalties, as well as pricing and monitoring clauses.     

Simulation-Based Comparison of Existent IAS 19 Accounting Options

ABSTRACT

We focus on accounting for unfunded defined benefit pension plans according to IAS 19 and compare the option to recognise any actuarial gain or loss immediately outside profit or loss in a separate statement within equity (‘equity approach’) with the ‘corridor approach’. The objective is to detect systematic differences in long-term pure accounting effects, which can be seen by the different cumulated net-amounts not (yet) recognised in profit or loss. Due to the complexity and the probabilistic elements, human expectations on system behaviour often fail. Therefore, we have performed the first Monte-Carlo-simulation study of the accounting options. The assumptions concerning input data are based on official German statistics and, therefore, are representative at least for Germany and similar countries. As a result, the belief of long-term offsetting of cumulated actuarial gains and losses is not accurate. The former unforeseeable consequences are the following: if we apply the equity approach we identify a tendency for a quasi-permanent cumulated actuarial net-gain (regenerating workforce) or a permanent cumulated actuarial net-loss (degenerating workforce) recognised outside profit or loss. If the corridor approach is applied, a tendency for quasi-permanent cumulated unrecognised net-gains is reported while amortising any corridor excess in the case of a regenerating workforce.     

Global Competition for Work

Abstract

This paper argues that a global paradigm shift is underway involving work; that the trend of people migrating to find life-sustaining/enhancing work is evolving to a future state where work will migrate to find a workforce capable of adding value. The transition in Wales after the loss of its steel and coal industries is used to highlight the processes involved in building an infrastructure to attract inward investment and create jobs. The paper concludes with a call for research to help us understand the dynamics involved in successfully competing for work.