Need for touch and haptic imagery: An investigation in online fashion shopping

Previous research has found evidence that, due to the lack of sensory experience, shoppers are reluctant to purchase a garment online. Despite the importance of identifying possible compensatory cues for touch information, a lack of attention to this issue has been recognized in the literature. On this premise, this study addresses this research agenda to explain the mechanism by which information presentation influences customers' cognitive evaluations and behavioral responses and the role of individual differences in terms of need for touch (NFT). Specifically, drawing on the Stimulus-Organism-Response (S–O-R) paradigm, the study hypothesizes a model investigating whether verbal and pictorial information presentation affect haptic imagery, which in turn is supposed to influence behavioral responses (purchase intention), through a customer's cognitive evaluation (perceived product quality). To validate the research framework, a task-based online experiment was performed. Participants were requested to simulate a purchase experience on an online apparel retailer, after which they completed a questionnaire; 264 valid responses were received. The results support verbal haptic rather than pictorial information as a mechanism influencing haptic imagery and consequently behavioral responses. With regard to NFT, however, the expected moderating effect between haptic imagery, perceived product quality, and purchase intention was not supported.     

Sexual Harassment: A Matter of Individual Ethics, Legal Definitions, or Organizational Policy?

Although interest in business ethics has rapidly increased, little attention has been drawn to the relationship between ethics and sexual harassment. While most companies have addressed the problem of sexual harassment at the organizational level with corporate codes of ethics or sexual harassment policies, no research has examined the ethical ideology of individual employees. This study investigates the relationship between the ethical ideology of individual employees and their ability to identify social-sexual behaviors in superior-subordinate interactions. The results indicate that ethical ideology does have an effect on employees' ability to identify verbal sexually harassing behaviors. This effect, however, is not demonstrated on nonverbal sexually harassing behaviors.     

非言语交际行为在教学课堂中的实施

课堂教学是一种交际行为,是师生互动的过程。这个过程是通过两种形式进行的。一是通过言语行为,二是通过非言语行为。后者是极其重要的形式。它主要表现为身势行为、手势行为、目光语行为、交谈时的身体距离等等。非言语行为作为辅助教学手段,能够提高学生的认知能力,激发学生学习的热情,对教学效果起到非常好的促进作用。     

The effect of imagery on information processing strategy in a multiattribute choice task

Two experiments were conducted to assess the effects of imagery instructions on information processing in a multiattribute choice task. Subjects were instructed to imagine owning and using alternatives or to avoid the use of imagery and to evaluate alternatives in a more analytical manner. Instructions to use imagery produced relatively more processing by alternative. In addition, imagery instructions appeared to encourage subjects to gather more information per alternative and to gather a constant amount of information per alternative. The data also support the claim that level of familiarity affects processing strategy.     

Consumer perception of packaging: An eye‐tracking study of gluten‐free cookies

The growing interest in gluten‐free products makes it crucial to understand the mechanism of consumers' perception of gluten‐free claims. Due to the limited research measuring the influence of the type (verbal/nonverbal), number and location of gluten‐free statements on product labels on visual attention and consumers' purchase decisions, the main aim of this research was to evaluate the perception of gluten‐free claims and the Crossed Grain symbol on cookie packages of both consumers who are on a gluten‐free diet and those who are not. To that end, a questionnaire survey (600 respondents) and an eye‐tracking study (67 respondents) were carried out. The results showed that the respondents are aware of the basic rules of gluten‐free products' labelling, but 32% of those on the diet claimed that the products were not labelled properly. The analysis proved (p < .05) the significant relation between the number of gluten‐free claims and consumers' purchase intention. The respondents paid more attention to verbal gluten‐free claims than to nonverbal ones on packaging (p < .05). In the case of the Crossed Grain symbol, addition of verbal statement strengthened the information and decreased the respondents' level of uncertainty about a given product, which is important, especially for people newly adopting the diet. No difference in the visual attention to gluten‐free statements between the followers and non‐followers of the diet was found (p > .05), which allowed us to conclude that the perception of gluten‐free claims is an automatic process. These results suggest that designing product labels by considering the information architecture concerning gluten may help strengthen consumers' attitudes towards gluten‐free products and impact buying behaviour.     

Effects of teleconferencing technologies: An exploration of comprehension,feedback, satisfaction and role-related differences

Several theoretical approaches have been put forth to predict and explain the effects of teleconferencing technologies. One approach is to examine the functions of nonverbal signals and to make predictions based on the fact that different teleconferencing technologies allow nonverbal communication to different extents. One of the functions of nonverbal signals is to allow the listener to provide feedback to the speaker in a communication. Prior research has shown that such feedback enhances listener comprehension. In this study, it was hypothesized that different teleconferencing technologies would allow different levels of feedback based on their ability to accommodate nonverbal signals, and this in turn would affect comprehension. An experimental study was conducted to compare comprehension, feedback, and satisfaction in telephone and computer conferencing. The study confirmed that comprehension and speaker satisfaction are related to feedback, but failed to show a relationship between listener satisfaction and feedback. No difference in comprehension, listener, or speaker satisfaction was observed across teleconferencing technologies. Role-related differences were observed between the speaker and the listener. It is suggested that the effects of teleconferencing technologies can be mapped systematically by examining each of the functions of nonverbal signals, one at a time.     

The Influence of Personality Traits on the Processing of Visual and Verbal Information

The purpose of this research is to investigate individuals' preferences for visual as opposed to verbal information and to explore how those preferences relate to processing style personality traits. In comparison to individuals with other processing style personality traits, individuals with a high need for cognition prefer to process verbal information while individuals with a high need for affect prefer to process visual information. Linking processing style personality traits with preferences for visual/verbal information increases our theoretical understanding and practical applicability of personality traits.     

Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations

The present investigation utilizes schema congruity theory to predict when consumers use or do not use color-temperature associations to make downstream judgments of products. The results of five studies reveal that consumers use red-heat (blue-cold) color-temperature associations when the triggered red (blue) schema has no active non-temperature associations during product selection. In these cases, color-temperature congruity (red-heat and blue-cold) leads to more positive responses than color-temperature incongruity (red-cold and blue-heat). Additionally, the findings indicate that consumers do not use color-temperature associations when the situation activates both temperature and non-temperature associations for the red or blue schema (red-sales promotions or blue-trade dress). In these instances, consumers negate the influence of color-temperature associations in favor of non-temperature associations. This indicates that color-temperature congruency or incongruency does not affect downstream consumer responses because of a shift in the salience of schematic associations that weakens the influence of color-temperature associations.     

The roles of sensory perceptions and mental imagery in consumer decision-making

The current study examines the relationship between sensory perceptions and mental imagery and the mechanism through which sensory perceptions and mental imagery influence behavioral intent in store-based retailing. An online survey was conducted with in-store purchasers (N = 455). The results showed a significant correlation between sensory perceptions and mental imagery. Supporting the sensory marketing framework, both sensory perceptions and mental imagery indirectly influenced behavioral intent via anticipatory emotion and decision confidence. No direct relationships between sensory perceptions and behavioral intent, and between mental imagery and behavioral intent were found. Supporting Construal Level Theory, sensory perceptions had consistently stronger influences on consumer responses than mental imagery, while the underlying process was identical between sensory perceptions and imagery. The findings from this study shed new light onto sensory research and offer relevant managerial implications to enhance in-store shopping experiences.     

The power of consumption-imagery in communicating retail-store deals

We show that subtle differences in textual marketing communications can impact the evocation of consumption-imagery, implicitly subsuming all the senses, which consequently affects consumer attitudes toward the communication and the product. Specifically, we demonstrate, through four experiments, that retail-store deals which communicate stronger association between products (“get matching shirt free”) are more imagery-evocative compared to those with weaker association (“get second item free”), thereby impacting consumer evaluations. We use literature on imagery, sensory perception, and information processing, specifically relational and item-specific processing, to build our hypotheses. We also provide evidence for how working memory capacity limitations disrupt imagery processing. Our results on effective communication of retail-store deals are even more crucial in today's digital marketplace where imagery is especially important.     

The fluent online shopping experience

Consumers increasingly use various Internet-enabled devices for online shopping; thus, a critical topic for both research and practice is the visual characteristics of the information presented in this medium. This study builds on fluency theory within an environmental psychology framework. Specifically, this research examines how consumers' perceived fluency of the verbal online information affects their perceived cognitive effort and positive affect within a choice context. The experimental results show that (1) perceptual fluency affects both cognitive effort and positive affect experienced during online shopping and (2) cognitive effort and positive affect influence judgments about the perceived decision quality of the choice made. This research is notable in its simultaneous (as opposed to consecutive) examination of the relationship among the three dimensions of processing fluency (perceptual fluency, positive affect, and cognitive effort) and their impact on consumers' choice satisfaction with an online shopping task.     

Towards a schematic theory of entrepreneurial alertness

This article is an investigation into Kirzner's concept of entrepreneurial alertness — its mechanism and its antecedents. By drawing from decision theory and schema theory, a model is developed to show how changes in the environment are mediated by entrepreneurial alertness and brought to the situated attention of entrepreneurs for evaluation. Entrepreneurial alertness is seen to be the application of unique schemata that allow the entrepreneur to impute meaning to environmental change that would not be imputed by other managers. It is argued that the alertness that allows entrepreneurs to see opportunity where others do not arises from differences in schematic richness, schematic association, and schematic priming. These three antecedents may therefore form a basis on which enhanced entrepreneurial alertness can be developed.     

The effects of imagery-evoking radio advertising strategies on affective responses

A debate in the marketing literature concerning the relative effectiveness of various imagery-evoking strategies in influencing consumer responses to advertising has been unresolved. This study examined the effects of three imagery-evoking strategies commonly used in radio advertising—sound effects, vivid verbal messages, and instructions to imagine—in influencing mental imagery, ad-evoked feelings, and attitude toward the ad. The theoretical basis for the study is an imagery model based on propositional representations theory. Consistent with the implications of the theory, of the three strategies, sound effects had the greatest impact on imagery and affective responses. Compared with sound effects, a vivid verbal message had a slightly weaker influence. Instructions to imagine, however, had a very weak impact on imagery and no significant influence on affect. Finally, the results indicated that the three strategies interacted with one another. © 1997 John Wiley & Sons, Inc.     

A paradox of price–quality and market efficiency: a comparative study of the US and China markets

The price–quality schema rests on an assumption that price is credible information about product quality. However, the credibility of price information varies across different markets. In an inefficient market, consumers would believe in the price–quality relationship to a lesser extent because price information is less credible. Paradoxically, in such a market, sometimes consumers have to rely more on price to infer quality because other product information is less available. With a cross-national perspective, this study investigated the influences of market efficiency and consumer risk aversion on the price–quality schema between the China and the US markets. We found that due to the inefficient market environment, Chinese consumers possess a weaker price–quality schema than American consumers. Chinese consumers are more risk averse than their American counterparts. However, in China, risk-averse consumers are more likely to use price to infer product quality. Implications for global marketing are discussed, and directions for future research are suggested.     

Processing numerical versus verbal attribute information: A study using information acquisition patterns

Past studies on the differences between the processing of numerical and verbal information have typically considered numerical information in the form of ratings on a scale (scale-value numerical information). They have not focussed on numerical information in their natural unit of measurement (natural-value numerical information), which is more commonly found in marketing communications. This study tests previous findings using natural-value numerical information instead of scale-value numerical information under learning and choice tasks. Results suggest important differences between the processing of natural-value and scale-value numerical information.The authors thank Professor Terry L. Childers, Professor Donald Lehmann, and two anonymous reviewers for helpful comments on a previous draft of the paper.     

Lost and found: Individual differences in propensity to process visual elements of persuasion

Visual processing style, defined as the relative propensity to engage in visual processing rather than verbal processing, is an individual difference variable that has been frequently investigated in the consumer psychology literature. Surprisingly, numerous studies have reported no relationship between visual processing style and viewer responses to visual elements of persuasion. We argue that this accumulation of null results is due to untenable historical theoretical assumptions that underlie the construct, along with methodological problems that are inevitably brought about by those theoretical assumptions. We reconceptualize visual processing style and test an alternative empirical operationalization of it. Using both new data and a reanalysis of data published in the Journal of Consumer Research, we find the old approach yields null results, but we find the new approach yields the expected results. The new approach reinstates the utility of incorporating propensity to engage in visual processing as an individual difference variable into consumer psychology models of visual persuasion, and it reinstates a powerful individual difference variable that can help push forward the investigation of the unique aspects of visual persuasion.     

Health-related ad information and health motivation effects on product evaluations

This study tests the effect of health-related ad information on perceived product healthfulness and purchase intention. Also, the study investigates whether consumers' health motivation moderates the effects, because of the way health motivation affects processing of health-related information in ads. Three types of health-related ad elements are distinguished: functional claims, process claims and health imagery. These elements were combined in mock ads and an online experiment was run to test the study hypotheses. Results show that health imagery has the largest impact on consumers' product evaluations, while functional claims and process claims have much smaller effects. Health motivation shows significant interaction with process claims on product evaluations.     

Nonverbal cues in computer‐mediated communication,and the effect of chronemics on relational communication

Computer‐mediated communication (CMC) has been described as lacking nonverbal cues, which affects the nature of interpersonal interaction via the medium. Yet much CMC conveys nonverbal cues in terms of chronemics, or time‐related messages. Different uses of time signals in electronic mail were hypothesized to affect interpersonal perceptions of CMC senders and respondents. An experiment altered the time stamps in replicated e‐mail messages in order to assess two time variations: (a) the time of day a message was sent and (b) the time lag until a reply was received. Results revealed significant interactions among these variables, and the task‐orientation or socioemotional orientation of the verbal messages, which affected perceptions of communicators’ intimacy/liking or dominance/submissiveness. Findings extend recent theories regarding social attributions and the adaptation of social cues in CMC behavior.     

Attitude Change through Visual Imagery in Advertising

A new theory of the way in which advertising can influence consumers' attitudes toward products is proposed. The theory is based on visual imagery and classical conditioning rather than on the typical verbal belief summation approach to attitude. A supportive experiment is presented and the persuasive function of visual imagery in advertising is discussed.     

Gender schematicity and preference for gender-typed products

Two experiments demonstrated that subjects preferred products described in terms congruent with their self-perceived schema for masculinity or femininity. In Experiment 1, male subjects were classified as highly masculine or not so masculine on the basis of their self-ratings. Those who were highly masculine preferred a product described in very masculine terms and those who were not so masculine preferred a product described in feminine terms. In Experiment 2, female subjects were classified as highly feminine or not so feminine on the basis of self-ratings. Highly feminine subjects liked a product best when it was described in highly feminine terms, next most when it was described as having both masculine and feminine attributes, and least when it was depicted as totally masculine. Subjects who saw themselves as less feminine showed the opposite pattern of preference. These effects did not appear to be mediated by differential processing of schema-consistent information.