企业-顾客互动对品牌信任的影响分析——基于危机预防的视角

如何预防品牌危机成为当前重要而又紧迫的课题。本文认为,品牌危机是信任上的危机,建立和增强品牌信任是构筑心理防线、预防品牌危机的有效途径,并依据人际交往理论提出了品牌信任的互动创建模式。本文通过结构方程模型分析得出,企业可以借助与顾客互动减少其感知风险,增加感知价值,提高品牌信任,从而降低危机预期,减少危机诱因在公众中的扩散程度及触发品牌危机的可能性。     

品牌危机处理模式的比较研究

不同的品牌危机会对品牌和企业造成不同程度的伤害。不同的品牌危机的发展过程都有着周期性的变化。本文分析了品牌危机的发展周期的四个阶段,从中归纳出三种不同的品牌危机处理模式,最后提出哪些企业和品牌适合使用这三种品牌危机处理模式。     

企业品牌危机管理对策研究

通过对企业品牌危机分类以及其产生的内外诱因进行分析,针对不同阶段的品牌危机提出了相应的应对策略.     

品牌危机的预防管理研究

品牌危机管理是企业品牌管理中重要一环,企业品牌危机管理的重点应放在品牌危机发生前的预防,而非危机发生后的处理。为此,建立一套规范、全面的企业危机品牌管理防范措施是必要的。     

论企业品牌危机管理

当今，市场形式从卖方市场变为买方市场，市场的主角从生产者变为消费者，企业不得不深入探索生存之道。在商业竞争中，我们不难发现，品牌已经成为了众多企业求生存求发展的重要武器。但是品牌所处的环境是动荡的，在品牌的创立、发展、维护阶段都有可能产生品牌危机。针对品牌危机的基本理论，如何做好品牌危机管理做了具体的阐述，并以康泰克事件为例更进一步证实处理好品牌危机对于企业的重要性。     

论企业品牌危机管理

当今,市场形式从卖方市场变为买方市场,市场的主角从生产者变为消费者,企业不得不深入探索生存之道。在商业竞争中,我们不难发现,品牌已经成为了众多企业求生存求发展的重要武器。但是品牌所处的环境是动荡的,在品牌的创立、发展、维护阶段都有可能产生品牌危机。针对品牌危机的基本理论,如何做好品牌危机管理做了具体的阐述,并以康泰克事件为例更进一步证实处理好品牌危机对于企业的重要性。     

区域品牌与企业品牌的互动发展路径

区域品牌与企业品牌的关系研究,大多是探讨发挥企业品牌作用,促进区域品牌建设,鲜有文献深入地去分析区域品牌和企业品牌之间的关系类型和未来互动走向。区域品牌与企业品牌的互动关系具有四种不同类型,本文在此基础上,分析互动演进路径和互动策略。     

区域品牌的潜在危机与企业品牌营销对策

区域品牌是某特定区域内众多相关企业品牌的集合,代表该区域所有相关企业品牌的整体形象。区域品牌由于具有公共物品属性,因而不可避免地潜藏着危机。相关企业在充分享用区域品牌资源的同时,必须采取有效品牌营销对策,使企业在区域品牌危机显现时免受株连。     

品牌危机管理研究

品牌是企业通过产品或服务给予顾客的一项重要承诺，作为联系顾客的无形纽带，它被公认为是企业生存和成功的关键。但是品牌所处的环境和市场是动荡不定的，充满着诸如经济动荡、科技进步、潜在威胁、消费者偏好改变及市场权利重构等诸多问题。在品牌的创立、维护和发展阶段都可能出现品牌危机。如果处理得当．品牌危机得以消除，品牌得以继续生存与发展。如果处理不好，品牌危机对品牌企业来说无疑是一场灾难，不仅会把以前企业培育和维系品牌所投入的大量人力、物力、财力等资源丧失殆尽，使企业遭受重大损失．更严重的是会危及整个品牌、乃至整个企业的生死存亡。     

新媒体时代食品企业品牌危机管理研究

在新媒体时代,信息传播媒介迅速发展。以此为背景,简要探讨新媒体时代以及品牌危机管理的基本特征和内在联系,运用文献分析法和案例分析法揭示品牌危机爆发的组织内外因素、不同危机阶段的显著特征以及产生的破坏性危害。最后,讨论研究新媒体视域下,食品企业面对危机采取的防范和补救措施,以及企业内部形成的危机预警和处理机制。     

基于随机性消费行为的品牌危机扩散预测研究

由于消费决策过程的复杂性和随机性,消费者对品牌危机事件的反应会随时间而产生更加复杂的变化。本文运用系统动力学的方法,构建了基于消费群体随机性反应的品牌危机动态扩散预测模型。模型考虑了消费群体的差异性和消费行为的随机性,并针对不同消费群体的特点,运用Vensim．PLE软件对模型进行仿真预测,分析了危机事件中沟通的时效性、消费者忠诚度系数、消费群体离散程度等影响因子,随时间变动对消费者购买行为的影响。     

张家界森林旅游产品品牌定位研究

张家界具有得天独厚的自然与人文资源优势,森林旅游在产品开发与品牌个性塑造过程中,却存在着森林旅游基础设施薄弱、旅游规划水平和服务质量不高等问题。应对张家界森林旅游产品品牌个性环境进行分析,对相应的森林旅游产品品牌进行市场定位,进行广告设计与营销宣传,将有利于森林旅游地与旅游产品品个性的塑造与成长。     

Brand Personality Usage in Crisis Communication in Facebook

This study examines the role of brand personality in organizational crisis communication within the context of social media. Content analysis methods are employed to analyze brands' official Facebook posts pre- and post-crisis for a period of 7 months. Relationship maintenance strategies are examined through the lens of two sincere brands (Chick-fil-A and Susan G. Komen for the Cure) and two exciting brands (Netflix and Facebook). Findings demonstrate that organizations communicate with the public about a crisis differently depending on their products' brand personalities, both pre- and post-crisis. Findings indicated that sincere brands were more active in the management of crises by increasing networking strategy and decreasing positivity strategy. In contrast, exciting brands were relatively passive in crisis response communications, sustaining instead such pre-crisis strategies as openness. At the conclusion of this study, implications and future research are discussed.     

Brand personality and its outcomes in the Chinese automobile industry

The purpose of this study is to understand the relationship between ‘brand personality’ and key outcomes in the Chinese automobile industry. A secondary aim of the study is to look at whether or not these relationships hold across purchasers and non-purchasers. The major conclusion is that while brand personality dimensions are somewhat consistent across both purchasers and non-purchasers, the brand personality outcomes differ somewhat between the groups. First, brand personality plays a critical role in improving perceived quality and creating brand trust, a key finding given the intensely competitive nature of the Chinese automobile industry. Second, perceived quality plays an important role in mediating the relationship between brand personality and brand commitment for both groups. Third, perceived quality does not affect brand trust for the purchaser group. In the context of Chinese automobile industry, increasing the level of perceived quality of a particular brand requires convincing non-purchasers that the brand is valuable, and that the information being provided is useful. Fourth, since the relationship between perceived quality and brand trust was found to be non-significant, future research studies may wish to focus on obtaining a better understanding of Chinese cultural perspectives to shed further light on why perceived quality and brand trust are not related for the automobile purchaser group.     

The Role of Brand Orientation in Church Participation: An Empirical Examination

Although a large amount of research has been undertaken into the application of marketing techniques in church organizations, few studies have provided empirical evidence on the effects of brand orientation on church participation. This empirical study sought to contribute to the body of literature via a survey of 344 church attendees of a particular church denomination in Australia. The conceptual model hypothesizes brand orientation as performing direct and indirect effects on church participation through perceived benefits as the mediating variables. A person's perception of the extent to which a church engages in brand-oriented activities and behavior is significantly related with his or her perception of the benefits associated with church activities, which then leads to a higher level of church participation. The results reveal that brand orientation is significantly related with perceived benefits and church participation.     

互联网环境下的消费者互动与品牌原产地形象关系研究

本文对互联网环境下消费者互动以及品牌原产地形象的形成进行新的思考、界定并考虑新的影响因素,探讨消费者互动对品牌原产地形象在消费者心目中形成的难易程度所产生的影响。通过网络在线调查,应用相关分析和回归分析验证变量间的关系假设,结果表明：对原产地形象形成起重要作用的原产地认知影响变弱;对原产地形象形成起反作用的产品认知影响变强;消费者对原产地刻板印象的形成变得更加困难。     

The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty

Abstract

In this era, social media platform is integrated into the marketing strategy. This new technology sets out new mechanisms and communication tools that companies can rely on to interact and engage with actual and potential customers. This study aimed at exploring the impact of social media marketing activities (SMM) on brand loyalty via brand trust and brand equity. Based on an online survey of 287 users who follow telecommunications companies on social media located in Egypt, data was collected and analyzed using structural equation modeling. The results revealed that SMM activities comprise only three dimensions; trendiness, customization and word-of-mouth. These attributes of social media marketing directly influence brand loyalty and indirectly influence brand equity mediated by brand trust. The study emphasis the role of trust and provide guidance toward measuring the effectiveness of social media marketing.     

浅析我国企业品牌营销的对策

在市场竞争中,品牌意识决定着品牌形象的文化品位和档次,反映了企业的追求和精神境界,成为制胜的关键。迄今,我国很多企业还没有树立起正确的品牌意识观,出口产品品牌化程度及品牌价值低,致使产品销路不畅。我国企业应根据自身的条件与特点,提升品牌竞争意识,实施品牌营销战略,只有把"中国制造"变成"中国品牌,"才能在国际市场上占有更大份额,夺取佳绩。     

企业与消费者品牌互动认知差异探析

企业与消费者之间的互动是品牌建设的重要方式,但调查数据显示了目前企业与消费者在品牌互动态度、内容、行为及评价认知等方面存在着显著差异,严重影响了企业品牌建设的效果。本文认为,要缩小企业与消费者品牌互动认知的差异,需要企业和消费者双方都能对自身的角色和行为进行合理和有效的定位。     

调节定向在品牌忠诚动态形成过程中的作用

现有基于消费者—品牌关系对品牌忠诚影响因素的实证研究发现,品牌信任和品牌情感是品牌忠诚的决定因素。尽管很多学者认为应该从动态的视角认识忠诚的概念,却没有随着时间推移来研究消费者品牌忠诚的发展过程的文献。为了弥补现有营销文献中这一理论的不足,文章提供了一个关于品牌情感和品牌信任同时影响品牌忠诚形成过程的动态研究。通过一个纵向情境模拟实验研究发现随着时间的推移,品牌信任和品牌情感在品牌忠诚的形成过程中作用在不断变化,并且消费者自我调节定向与品牌信任或品牌情感的的匹配会增强其在品牌忠诚形成过程中的作用。