Remuneration practices in the UK hospitality industry in the age of the national minimum wage

This article examines why the introduction of the National Minimum Wage has been less disruptive in hospitality than had been anticipated. It shows that in hospitality establishments pay rates are not the outcome of managerial decision making alone, but are influenced by broader economic and social processes. Furthermore, key aspects of the ‘total reward system’ held to exist in hospitality, the provision of live-in accommodation for workers and the practice of tipping, on which there are specific National Minimum Wage regulations, are generally not treated as remuneration. This highlights the need for a reconsideration of how remuneration practices in hospitality operate.     

When the American dream fails: The effect of perceived economic inequality on present-oriented behavior

Economic inequality is worsening worldwide and is associated with various social problems. Although research on inequality has been conducted in various academic fields, research on how perceived inequality affects individual decision making is relatively limited in the marketing field. Recognizing this gap, this study examines how perceived economic inequality can affect individual behavior and decision making from the perspective of time frame. The results of four studies reveal that perceived economic inequality can induce present-oriented behavior and suggest that perceived economic mobility accounts for this relationship. This study demonstrates that present-oriented and shortsighted behaviors, which are usually considered characteristics of the poor, can occur due to the perceptions of the environment beyond class. It implies that the macro level of economic inequality can influence an individual's decision making at the micro level.     

Consumer socialization,social structural factors and decision‐making styles: a case study of adolescents in Malaysia

The purpose of this study is to investigate how the process of consumer socialization will determine adolescents’ decision‐making styles. Eight decision‐making styles were conceptualized as outcomes of the socialization process, which is acquired via interaction with socialization agents, namely parents, peers, printed media, television commercials and in‐school education. The study also proposed five social structural variables (social class, gender, ethnicity, residence and religion) as being associated with the socialization agents and decision‐making styles. The study sample consisted of 934 adolescents between the ages of 16 and 19 years. The data were collected using a self‐administered questionnaire and analysed with the SPSS computer program. As a result of regression analyses, significant relationships were found between social structural factors and socialization processes, suggesting that the influence of socialization agents on adolescents may vary according to certain demographic characteristics. Significant relationships were also found between social structural factors and socialization processes. Peers appeared to be the most important agents of consumer socialization, contributing to a variety of desirable as well as undesirable consumer decision styles. Printed media and television commercials were also found to be significant sources of the acquisition of both desirable and undesirable decision‐making styles. Parents and in‐school education, however, were insignificant in the acquisition of any decision‐making styles among adolescents. Information obtained from this study could be useful to government agencies and consumer educators. The most revealing finding of this study is that parents did not contribute to the formulation of decision‐making orientation for adolescents. This points to the need for consumer educators to take steps in designing programmes that will involve parents as primary socialization agents at home; this may be facilitated via printed materials. Apart from this, the information can also be helpful in enabling marketers to be more effective in targeting various adolescent markets by formulating marketing strategies according to demographic factors, socialization process and decision‐making styles.     

INDIVIDUAL AND ENVIRONMENTAL IMPACTS ON SUPPLY CHAIN INVENTORY MANAGEMENT: AN EXPERIMENTAL INVESTIGATION OF INFORMATION AVAILABILITY AND PROCEDURAL RATIONALITY

Some strategies for mitigating ordering inefficiencies in supply chains advise sharing information among decision‐makers. However, there has been little consideration of how individual perceptions intervene in the use of available information in decision‐making processes. This article reports the results of an experiment in which participants were instructed to minimize inventory holding and backlog costs for their supply chains as a whole. The analysis suggests that additional information affects supply chain inventory management costs only when rational decision‐making processes are followed. Decreased costs are observed when rational decision‐making is applied with backlog information. In contrast, increased costs are observed when consumer demand information is available.     

A Framework for Adopting Collaboration 2.0 Tools for Virtual Group Decision Making

Decision making in virtual teams is gaining momentum due to globalization, mobility of employees, and the need for collective and rapid decision making by members who are in different locations. These factors resulted in a proliferation of virtual team software support tools for decision making, the latest of which is social software (also known as collaboration 2.0), which includes tools such as wikis, blogs, microblogs, discussion forums, and social networking platforms. This paper describes the potential use of collaboration 2.0 software for improving the process and the specific tasks in virtual group decision making. The paper proposes a framework for exploring the fitness between social software and the major activities in the group decision making process and how such tools can be successfully adopted. Specifically, we use a fit-viability model to help assessing whether social software fit a decision task and what organizational factors are important for such tools to be effective. Representative research issues related to the use of such tools are also presented.     

Designing a Participatory Process for Stakeholder Involvement in a Societal Decision

For many societal decisions, governments and public bodies are beginning to involve stakeholders and the general public to a far greater extent than previously in the decision process. Stakeholder workshops, citizen juries, focus groups, electronic forums, web-polling and many other means of consultation are being used to draw citizens into the process of deciding between different options on the management of their communities. Politicians are drawn to such instruments because greater public involvement seems to achieve greater acceptance of the ultimate decision and, arguably in more objective terms, a better decision. Many academic studies have investigated participation and wider aspects of deliberative democracy and found that the politicians’ intuition is borne out in practice. However, while there have been many studies focused on specific instruments of participation, few have compared different ones. Moreover, there seems to be a dearth of advice on how to assemble a set of different instruments into a complete participatory decision making process. This paper offers a decision modelling framework which, firstly, provides a methodology which may be used to design participatory processes and, secondly, raises a number of questions which future comparative studies will need to address.     

Institutional Structure and Firm Social Performance in Transitional Economies: Evidence of Multinational Corporations in China

In this conceptual article, we look at the impact of culture on ethical decision making from a Douglasian Cultural Theory (CT) perspective. We aim to show how CT can be used to explain the diversity and dynamicity of ethical beliefs and behaviours found in every social system, be it a corporation, a nation or even an individual. We introduce CT in the context of ethical decision making and then use it to discuss examples of business ethics in the Indian business context. We argue that the use of CT allows for a theoretically more sophisticated treatment of culture in ethical decision making and thus the avoidance of some common problems with existing cross-cultural studies of business ethics. In our discussion, we raise questions about the compatibility between management systems and processes created in one context and ethical behaviours in another.     

A risk-based decision support framework for selection of appropriate safety measure system for underground coal mines

In the context of underground coal mining industry, the increased economic issues regarding implementation of additional safety measure systems, along with growing public awareness to ensure high level of workers safety, have put great pressure on the managers towards finding the best solution to ensure safe as well as economically viable alternative selection. Risk-based decision support system plays an important role in finding such solutions amongst candidate alternatives with respect to multiple decision criteria. Therefore, in this paper, a unified risk-based decision-making methodology has been proposed for selecting an appropriate safety measure system in relation to an underground coal mining industry with respect to multiple risk criteria such as financial risk, operating risk, and maintenance risk. The proposed methodology uses interval-valued fuzzy set theory for modelling vagueness and subjectivity in the estimates of fuzzy risk ratings for making appropriate decision. The methodology is based on the aggregative fuzzy risk analysis and multi-criteria decision making. The selection decisions are made within the context of understanding the total integrated risk that is likely to incur while adapting the particular safety system alternative. Effectiveness of the proposed methodology has been validated through a real-time case study. The result in the context of final priority ranking is seemed fairly consistent.     

The spatial knowledge of retail decision makers: capturing and interpreting group insight using a composite cognitive map

The paper argues that existing techniques for retail site evaluation ignore the useful "soft" insights of retail executives. It outlines a technique for constructing a composite map of retail decision makers' insights into the location influences affecting store performance. It has two objectives: to show how the method can be used to construct a basic knowledge base by helping to elicit decision makers' spatial knowledge; and to clarify the status of the maps in terms of the process of group decision making. Illustrations are given from current work drawn from interviews with executives of a major multiple superstore retailer in the UK. The paper shows how composite mapping provides a means to reduce the ideas of a group without any loss of detail, using key cognitive constructs as a "glue" to provide a template against which individual maps can be compared and better understood. The interpretative method provides a flexible and expedient means for constructing an organizational knowledge base for site location - the value of which can then be tested for modelling purposes - and as an effective counterweight to normative procedures.     

Sequential sampling models of choice: Some recent advances

Choice models in marketing and economics are generally derived without specifying the underlying cognitive process of decision making. This approach has been successfully used to predict choice behavior. However, it has not much to say about such aspects of decision making as deliberation, attention, conflict, and cognitive limitations and how these influence choices. In contrast, sequential sampling models developed in cognitive psychology explain observed choices based on assumptions about cognitive processes that return the observed choice as the terminal state. We illustrate three advantages of this perspective. First, making explicit assumptions about underlying cognitive processes results in measures of deliberation, attention, conflict, and cognitive limitation. Second, the mathematical representations of underlying cognitive processes imply well documented departures from Luce’s Choice Axiom such as the similarity, compromise, and attraction effects. Third, the process perspective predicts response time and thus allows for inference based on observed choices and response times. Finally, we briefly discuss the relationship between these cognitive models and rules for statistically optimal decisions in sequential designs.     

Ethical Decision Making: Special or No Different?

Theories of ethical decision making assume it is a process that is special, or different in some regard, from typical individual decision making. Empirical results of the most widely known theories in the field of business ethics contain numerous inconsistencies and contradictions. In an attempt to assess why we continue to lack understanding of how individuals make ethical decisions at work, an inductive study of ethical decision making was conducted. The results of this preliminary study suggest that ethical decision making might not be meaningfully “special” or different from other decision making processes. The implications of this research are potentially significant in that they challenge the fundamental assumption of existing ethical decision making research. This research could serve as an impetus for further examination of whether ethical decision making is meaningfully different from other decision making processes. Such studies could create new directions for the field of business ethics.     

Asking Questions: A Sine Qua Non of Facilitation in Decision Support?

This paper reflects our ongoing interest in discovering essential elements of facilitation in decision support for groups with members having different perspectives on a strategic problem. We investigated questioning behaviour, a critical aspect of microlevel behaviour, of the facilitator in a classroom experiment with five-person groups (N?=?26). The supported groups used a facilitated modelling approach, that is, group model building, which is based on system dynamics. In the control condition, one of the participants led the group discussion in the role of chairperson. As expected, we found that the facilitator asked more questions than the chairperson. Subsequently, based on proposed functions of questions by discussion leaders in group decision making, we distinguished three categories of questions; related to (a) rational and social validation, (b) reflection, and (c) information management. Analysis of question type frequencies revealed that facilitators mainly ask questions from the rational and social validation category, and that this question type declines over the course of the discussion process. Questions prompting reflection increased over time. Information management questions were mostly used in the beginning and middle part of the session. In the groups led by a chairperson, a less clear picture emerged. There was a great variety between groups with respect to type of questions and sequence in which the chairperson asked questions. The only consistent result for unsupported meetings is that information management primarily took place at the end of the sessions.     

The impact of aesthetics on the Celtic craft market

Drawing on data from the Celtic craft sector, this paper uses aesthetics as a critical lens in explaining how small firms develop particular styles of marketing in order to survive and grow. This approach has not previously been adopted in explaining small business marketing behaviour, although there is a growing history of its use in the wider management and organisational arena. Interpretation of qualitative data from the UK and the Republic of Ireland has enabled the construction of a typology of different styles of marketing by craft firm owner/managers which also confirms the heterogeneous nature of the small business sector. Aesthetic profiling helps explain why some craft firms follow market demand, while others pursue market creation activities. A key outcome is the need to acknowledge the impact of aesthetic processes on small business marketing decision making. Investigation of the Celtic aesthetic informs how these processes are shaped through the development of a particular type of marketing grounded in creativity, intuition and opportunity recognition. Wider consumption, markets and cultural implications are also evaluated in terms of decision and meaning making in the cultural production process; the connections between critical marketing and aesthetics as ways of challenging marketing concepts and practices; how aesthetics contributes to entrepreneurial marketing; and finally how craft and the Celtic lens uncover wider connections with cultural production.     

Towards a Design Science of Ethical Decision Support

Ethical decision making involves complex emotional, cognitive, social, and philosophical challenges. Even if someone wants to be ethical, he or she may not have clearly articulated what that means, or know how to go about making a decision consistent with his or her values. Information technology may be able to help. A decision support system could offer individuals and groups some guidance, assisting them in making a decision that reflects their underlying values. The first step towards a design science of ethical decision support is to develop a theoretical base on which first-generation systems can be built. This paper brings together work in cognitive, social and moral psychology, information systems, and philosophy relevant to ethical decision making. Attributes of a system that would support ethical decision making are described.     

Menu Dependence and Group Decision Making

This paper is concerned with the problem of group decision making. We introduce the notion of a collective system rule. A collective system rule maps each preference profile to a group-preference system, which is a collection of social preferences on the subsets of the alternatives. By formulating the Arrovian conditions, we show the Arrow-type impossibility theorems. We also discuss how our approach is related to the standard group decision-making process.     

How behavioral decision research can enhance consumer welfare: From freedom of choice to paternalistic intervention

Decision-making researchers have largely focused on showing errors and biases in consumers' decision-making processes without paying much attention to the social welfare and policy implications of these systematic behaviors. In this paper, we explore how findings and methods in behavioral decision research can be used to help consumers improve their decision making and enhance their well-being. We first review select findings in behavioral decision research to explain why consumers need help in decisions, and based on these findings, suggest various interventions that could be effective within the scope of libertarian paternalism. Ethics and effectiveness of the interventions are also discussed.     

An external perspective on CSR: What matters and what does not?

The paper aims at investigating external factors influencing organizational corporate social responsibility (CSR)-related decision making. Two theoretical perspectives—stakeholder theory and institutional theory—have been applied to compile a list of external factors that might affect a company's CSR choices. As a result, a framework built on the government-related, society-related, and business-related groups of external factors is being suggested. This framework is used in the paper to answer (a) to what extent do different external factors influence CSR-related decisions in large Danish companies and (b) how has that influence changed over the years. The research takes a qualitative approach and is designed as a multiple-case study. Empirically, the paper relies on data collected from semi-structured interviews with CSR specialists and managers and presents a dynamic perspective on the pressure exercised by the external factors on CSR decisions and choices.     

Multicriteria Decision Analysis of Stream Restoration: Potential and Examples

Within stream restoration practice there has been little use of formal decision analysis methods for evaluating tradeoffs in selecting restoration sites and design alternatives. Restoration planning suffers from poorly defined objectives, confusion of objectives and means, and a lack of consideration of tradeoffs. Multicriteria decision analysis (MCDA) methods have the potential to improve restoration decision making by quantifying non-economic objectives, communicating tradeoffs, facilitating consistent and explicit valuation, and focusing negotiation on ultimate objectives. To explore the potential usefulness of MCDA, we first review restoration practices and define the characteristics of projects that are good candidates for MCDA. We also present two case studies. The first study is a prioritization of stream reaches for restoration that illustrates how value judgments can affect such decisions. The second study addresses the proposed removal of the Ballville Dam on the Sandusky River in Ohio. An important challenge in the dam removal decision is the linking of habitat improvements to changes in species populations and ecological services that people value. The analysis shows how MCDA can assist decision making by clarifying tradeoffs, in this case by showing that the key issues are conflicts among ecological criteria—not all of which are improved by restoration.     

Is Decision Style Related to Moral Development Among Managers in the U.S.?

The decision making process is an important aspect of the managerial function that is becoming increasingly complex due to technological and global impacts. It is essential, therefore, to understand why various managers approach the decision making process differently. One area that is related to how managers perceive and process the information that is associated with decision making, is that of decision style.It is not enough, however, to explore decision style in isolation, as some of the decisions that managers make often entail ethical components concerning the ability to balance the interests of diverse groups. Moral reasoning is therefore important for every manager, and could impact the decision style that is employed by such managers. The relationship between managerial decision style and moral development is one that could provide unique insights into the area of decision making, yet it is an area that has remained relatively unexplored.Using Alan Rowe's Decision Style Inventory (DSI), in conjunction with James Rest's Defining Issues Test (DIT), the purpose of this study was to ascertain the relationship between decision style and moral development among U.S. managers.The findings of this study of 270 managers suggest that there is a relationship between higher directive decision style scores and lower principled reasoning scores. Since the focus of individuals who demonstrate a directive decision style is on task completion, perhaps the consideration of the many alternatives that are necessary to reason at a more ethically attuned level is neglected. Managers who exhibit a directive decision style might be responsible for the management of non-managerial populations of workers, and in such a capacity, set the ethical tones and examples for employees to follow. Since training and educational interventions in the area of ethics have been shown to increase moral development scores, those managers who are identified as displaying a directive decision style might benefit from such training.