An Exploratory Examination of Service Quality Attributes in the Ecotourism Industry

This study explores service quality attributes of ecolodges in Australia. In-depth interviews were used to develop service quality dimensions that ecotourists believe to be of importance when visiting ecolodges. The performance-based measure of service quality (SERVPERF) was adapted as a generic measure of service quality in order to investigate whether the SERVPERF instrument is applicable to the ecolodge industry. Findings indicate that three additional dimensions are specific to the ecolodge sector: eco-friendly practices, eco-activities, and eco-learning. The findings are significant in assessing guests’ perceptions of service quality in the ecotourism area and can serve as a framework for further empirical research.     

Self-identification of ecotourists

Although ecotourism has frequently been examined in the literature, a consensus has not yet been reached globally as to what constitutes ecotourism. This paper suggests an alternative to the continuing debates among tourism researchers regarding their own views on what ecotourism should be and on who ecotourists are. Instead, this paper contends that tourists’ own self-interpretations of ecotourism and self-identification of ecotourists may be a more meaningful and practical way forward. This study examines the ecotourism market for West Virginia by applying this self-identification approach. The results indicate that 39.4% of respondents knew about the term “ecotourism”, and that 22.2% or 12.0 million of the state's visitors in 2008 were ecotourists. By comparison to non-ecotourists, these self-identified ecotourists were found to be more environmentally concerned and responsible, more dedicated to nature, more supportive of tourism accreditation programs, and more likely to patronize businesses with good environmental practices, even at a higher cost. This has significant implications for sustainable tourism development in the state as these findings can help to convince tourism operators who may see the potential benefits through being involved in a certification program proposed by West Virginia Department of Protection. Research limitations and future research needs are discussed.     

Ecotourists’ Motivation and Revisit Intention: A Case Study of Restored Ecological Parks in South Korea

This study is designed to use functional theory to identify ecotourists' motivations in relation to their intention to revisit restored ecological parks. The sample was obtained from individuals who visited the Jeju Ollegil, which was once left barren and hampered farmers from accessing their farms. The results demonstrate that functional theory in the context of ecotourism is valid, indicating that ecotourists' intentions to revisit restored ecological parks are influenced by a variety of motivating functions. Additionally, ecotourists' travel preferences and perceptions of restoration are determined, and tourism marketing implications are discussed.     

Motivation Factors of Ecotourists in Ecolodge Accommodation: The Push and Pull Factors

Tourist motivations are important factors in understanding tourist behaviour in relation to destination choice; and motivation relates to the needs, goals and preference of the tourists. Extensive research work on tourist motivation factors has been documented in the tourism literature. However, there seems to be a lack of empirical study on the accommodation sector, in particular ecolodge accommodation. Attention to tourists' motivational factors in the ecolodge accommodation is essential for determining the tourists' choices or needs and tourist behaviour in terms of choosing ecolodge accommodation. Previous studies determine that tourist motivations are influenced by both push and pull forces; and these forces describe how an individual is pushed by motivating variables into making travel decisions and how they are pulled or attracted by destination attributes. This paper reports an exploratory qualitative study on ecotourists' motivation factors in the ecolodge accommodation by adopting pull and push motivation theory. In-depth interviews were conducted with 29 ecotourists who stayed in the two ecolodges in Sukau. The findings reveal that ecotourists are primarily attracted by the destination attributes (natural attractions, wildlife, local lifestyle and eco-activities) where ecolodges are located, which we term pull factors. At the same time, they are also pushed by their social–psychological desire to escape from their routine of normal life (push factors) by visiting ecolodges. This suggests that there are two different motivational forces among the ecotourists; and that ecotourists' motivational factors can be explained by employing “seeking” and “escaping” as motivational dimensions of leisure behaviour (Ross & Iso-Ahola, 1991 Ross, E. L. D. and Iso-Ahola, S. E. 1991. Sightseeing tourists' motivation and satisfaction. Annals of Tourism Research, 18(2): 226–237. [Crossref], [Web of Science ®] , [Google Scholar], Annals of Tourism Research, 18(2) 226–237). The findings seem to inform that ecotourists' choices to stay in the ecolodges in Sukau are strongly influenced by the destination attributes or attractions around the ecolodges and not ecolodge accommodation attributes. The identification of motivational factors in this study provides a clearer account of what actually attracts the ecotourists to stay at ecolodges. It suggests that the marketing strategies for ecolodges should focus more on the destination attractions around the ecolodge accommodation. The ecolodge operators should position their ecolodges based on the unique destination attributes – wildlife and pristine environment – rather than the ecolodge attributes. Similarly, it is important for the ecolodge operators to conserve and protect their surrounding natural resources since these are the main motivational factors for tourists to patronize their ecolodges.     

Barriers to Ecotourism Supplier Success: A Comparison of Agency and Business Perspectives

Many small businesses catering to ecotourists' needs have emerged in response to an increasingly important ecotourism sector, but high turnover rates reduce benefits to owners, communities and visitors. The objective of this study was to compare agency and business perspectives on barriers affecting ecotourism suppliers. Understanding the similarities and differences between the views of agencies and businesses on ecotourism supplier success can help identify some fundamental steps needed to strengthen the ecotourism sector and to more effectively manage the natural resource base. Data were collected through key informant interviews of stakeholders associated with the ecotourism sector in Pennsylvania and Maryland in the United States. Key informants were business owners, tour operators and outfitters, state and local government personnel, natural resource managers working on public lands, and conservation leaders. Forty-five interviews were conducted. Data were qualitatively analyzed using content analysis. Qualitative Solutions and Research, Non-numerical Unstructured Data – Indexing, Searching and Theorising (QSR NUD*IST), a computer-based tool, was used to facilitate the content analysis. Results show that while agency and business interviewees agree on some barriers associated with the success of ecotourism suppliers, differences exist on their perspectives of providers' needs and ecotourism's role in the local economy.     

The Natural State

ABSTRACT

Australian nature-based tourism and ecotourism have become popular forms of recreational activity. Tasmania attracts twice the Australian national average number of nature-based tourists and ecotourists (thirty per cent). The growth of this tourism sector has prompted measures to ensure that experiences are of high quality, and that environmental impacts are adequately managed. ISO 14000 is an environmental management and certification system often utilised as an environmental management system standard within various industries, but has not been widely applied to the Australian tourism industry. The Nature and Ecotourism Accreditation Program (NEAP) represents the most significant accreditation measure within Australia at present. This paper assesses the relevance of NEAP in the Tasmanian nature-based tourism and ecotourism industry through in-depth interviews with a key informant group and a comparative analysis of interview data. The paper introduces nature-based tourism and ecotourism definitions and discusses the growing relevance of ecotourism accreditation. The paper argues that NEAP is relevant to the Tasmanian nature-based tourism and ecotourism industry, where the quality of the natural environment forms the central focus for such experiences. Furthermore, the paper argues that NEAP can assist in supporting the State's nature-based tourism and ecotourism industry through means such as branding and promotion. However, problems exist in relation to financial issues between NEAP and operators, and the perceived overlap of NEAP with the widely implemented Tourism Council Tasmania Accreditation Program. Thus, financial issues need to be addressed by the Ecotourism Association of Australia in association with Australian Commonwealth Government subsidisation. The degree of overlap between the two programs can be effectively addressed through industry cooperation. The paper also suggests that stronger branding and promotion of NEAP can be achieved through increased industry involvement by Tourism Tasmania.     

Examining Relationships among Expo Experiences,Service Quality,Satisfaction, and the Effect of the Expo: The Case of the Expo 2012 Yeosu Korea

The enduring legacy of a mega-event can be the unique opportunities it provides for visitors. Thus, focusing on the visitors’ experiences should be a priority for the tourism industry. Festivals and mega-events are typical experiential products that provide high-quality experiences in the field of tourism. This study examines Pine and Gilmore's concept of the experience economy in the context of a mega-event. Specifically, the relationships among Expo experience, quality, satisfaction, and the effect of the Expo 2012 Yeosu Korea are examined. This study empirically tests whether the Expo experience and Expo quality influence visitor satisfaction. It also investigates whether visitor satisfaction influences the effect of the Expo. A self-administered survey was conducted for visitors (N?=?377) of the Expo. The results of testing Pine and Gilmore's concept of the experience economy reveal that among four dimensions, esthetic experience followed by entertainment experience were the most important experiences influencing visitor satisfaction. The results also show that the effect of the Yeosu Expo was determined by Expo satisfaction. However, the findings indicate that educational and escape experiences were not closely related to satisfaction for Expo visitors.     

Using Performance Measurements to Explore the Influence of Service Quality Dimensions on Customer's Perception of Overall Value of a Nature Based Tourism Outfitter

ABSTRACT

Customers of leisure services have increased their expectations of experience providers in recentyears. As the competition among service providers has increased for customers, service providers have begun to focus efforts on assessing the quality of the experiences they provide for their guests. Using the findings from their investigations, leisure service providers seek to modify current program offerings, add new experiences that enhance the perceived quality of their experiences. The purpose of this study was to explore the usefulness of using service performance measurements to determine if customer's perception's of service performance significantly predicts their perception of trip value, likeliness to recommend, and likeliness to repurchase from the same outfitter, and overall quality in the context of white water rafting. A total of 309 guests of an outfitter were surveyed for this study. Service performance was measured within the context of four company-specific dimensions (Reservation, Transportation. Facilities, and Guides). MANOVA and discriminant analyses were used to test each of the four hypotheses. Results of the MANOVA revealed that reservations, facilities, transportation and guides do significantly predict, overall perceived value, the likelihood to recommend the experience next year, and overall quality. However, only transportation and facilities were significant when asked about repurchasing the trip from the same outfitter next year. The strongest predictor resulting from the discriminant analyses for three variables (overall perceived value, the likelihood to recommend these outfitters and overall quality) was reservations. In contrast the strongest predictor of repurchasing the experience from the same outfitter was transportation.     

国内外生态旅游者行为与态度特征的比较研究——以北京市百花山自然保护区为例

国外很早就开始对生态旅游者的研究予以关注,而国内相关的实证研究较缺乏.伴随生态旅游在我国的日益普及,介绍国外相关研究结论,对比国内外生态旅游者的行为与态度特征差异,将有助于探索适合我国生态旅游发展的道路与模式.以北京市百花山自然保护区为例,在明确区分生态旅游者和一般游客的基础上,从人口统计、动机、环境态度等方面探讨了中外生态旅游者的特征差异,并针对性地提出若干管理建议.     

Family Activity Model: Crossroads of Activity Environment and Family Interactions in Family Leisure

ABSTRACT

This article proposes the Family Activity Model (FAM) that integrates the previous work of Orthner's theoretical constructs of joint and parallel activities with Zabriskie and McCormick's constructs of core and balance experiences. FAM includes two dimensions of family experiences: activity environment and family interaction. Activity environment refers to the degree of novelty in the environment, while family interaction refers to the degree of social interaction among family members. These dimensions include objective and subjective elements of experiences. As a result of these orthogonal dimensions, four categories were developed providing a more nuanced understanding of family experiences: core-joint, core-parallel, balance-joint, and balance-parallel. The broader implications of using the FAM are discussed for researchers and practitioners.     

Profiling Taiwanese Ecotourists Using a Self-definition Approach

Numerous studies have profiled ecotourists but these have been done mainly in the context of North American ecotourists. This study provides one of the few examinations of the rapidly developing Asian ecotourism market in the context of domestic visitation to Taiwan's Taroko National Park. The study uses an innovative self-defined approach to defining an ecotourist. Findings include demographic results, benefits sought, travel motivation, and activities. Comparisons between Taiwanese and North American ecotourists are also made.     

Ecotourism and the Conservation Ethic: Recruiting the Uninitiated or Preaching to the Converted?

Ecotourism is being promoted as a sustainable alternative to mass tourism, although critics suggest that it may be just as damaging because it encourages increased use of natural areas. One of ecotourism's claimed benefits is the promotion of pro-environment attitudes and behaviours. However, this may not occur if ecotourists are already 'converted' to the pro-environment cause. To test this claim, a study was undertaken of ecotourists visiting Lamington National Park in southeast Queensland. A pre-/post-visit questionnaire survey was conducted on-site, as well as a follow-up mail-out survey four months later. This paper presents results of that study in terms of four ecotourist groups. Results indicate that ecotourism can increase environmental knowledge and influence conservation views and behaviours. Of the four groups, coach day tour visitors were the least pro-environment initially but had relatively strong ecotourist motivations. They achieved the highest gains in knowledge and in the short term were influenced the most by the visit. In the long term, respondents who were the most pro-environment and who had learnt most during their visit were influenced the most. Therefore, for immediate effects of the experience on the uninitiated to endure, motivations need to be stimulated to encourage further involvement in and learning about nature. The question remains as to whether encouraging such involvement will have net benefits for the environment.     

顾客餐馆体验的实证研究

餐馆的菜肴质量、服务环境和员工服务影响顾客的情感体验和社会体验,论文用调研问卷方法验证了不同体验之间的内部关系,以及不同人口统计特征的顾客对体验的差异化反应.研究发现,菜肴质量、员工服务是影响顾客体验的主要因素,顾客体验感知差异主要来源于年龄上的差异.     

Motivational and Behavioral Profiling of Visitors to Forest-based Recreational Destinations in Sri Lanka

The tourism industry plays a key role in regional and destination development. As negative environmental and socio-cultural impacts of mass tourism become more common, the appeal of alternative forms of tourism, especially ecotourism, continues to increase. With rising demand, ecotourism operators are facing the task of meeting expectations of diverse consumers of ecotourism products. Accordingly, the need to define and distinguish ecotourists from other types of tourists has become important. The importance of using a behavioral approach to distinguish ecotourists from other types of tourists is emphasized by tourism scholars. This study developed distinct motivational and behavioral profiles of visitors to forest-based ecotourism sites in Sri Lanka. Results identified four different types of tourists based on their behavioral and motivational characteristics: ecotourists, picnickers, egoistic tourists, and adventure tourists. Broad implications of visitor profiling are also discussed. This approach can help ecotourism operators to better tailor marketing strategies and increase visitor satisfaction.     

A taxonomy of creative tourists in creative tourism

This study aims to characterize creative tourists and their perceptions of creative experiences at tourism sites. Creative tourists are active co-creators of their experiences; hence, they should be treated as a heterogeneous group of co-producers who have subjective opinions and feelings toward their creative experiences. The existing literature suggests that a creative experience is constructed by ‘inner reflections’, which include not only ‘consciousness/awareness’, ‘needs/motivations’ and ‘creativity’, but also ‘outer interactions’ which refer to ‘environment’, ‘people’ and ‘activity’ (Tan, Kung, & Luh, 2013). However, how a particular mix of factors interact and define an individual's perceptions of a creative experience may vary among different types of creative tourists. Q methodology was used to reveal the tourists' inherent subjectivity of creative experiences with regard to the constructions of personal meaning. Five distinct groups of creative tourists were identified: novelty-seekers, knowledge and skills learners, those who are aware of their travel partners' growth, those who are aware of green issues, and the relax and leisure type. Each consists of a different composition of factors which can provide new insights into how different creative tourists construct their personal creative experiences at these sites.     

基于行为与态度的生态旅游市场构成研究--以太白山国家森林公园为例

生态旅游者作为生态旅游活动的主体，其行为特征的研究至关重要。本文以太白山森林公园为例，对旅游者行为特征进行了调查研究，将其划分为一般生态旅游者和比较严格的生态旅游者，并对二者特征进行了对比研究，提出了与周边行政区联合开发等策略。     

Attributes that influence the evaluation of travel dining experience: When East meets West

Many destination marketers have utilized gastronomy as a source of new products and activities to attract tourists. Despite the substantial rise in the Chinese outbound market, very little is known about how Chinese tourists evaluate their travel dining experiences. By using narrative analysis, this study examines attributes that may affect Chinese tourists' evaluation of their travel dining experiences. On-site participant observation and focus group interviews were conducted, respectively, with Mainland Chinese, Taiwanese, and Hong Kong group tourists, while they were on holiday in Australia. A total of 15 attributes were identified, which were classified under the following six categories: tourists' own food culture, the contextual factor of the dining experience, variety and diversity of food, perception of the destination, service encounter, and tour guide's performance. The respective implications of the attributes on travel dining experience are also discussed.     

Exploring religious tourist experiences in Jerusalem: The intersection of Abrahamic religions

By considering the importance of religious tourism for travel and the tourism industry, this study aims to identify religious tourists' experiences in Jerusalem, as one of the most important holy cities. By a survey, 848 data were collected from the Jewish, Christian, and Muslim religious tourists. Results showed that religious tourism experience was a multi-faceted construct, which consists of engaging mentally, discovering new things, interacting & belonging, connecting spiritually & emotionally, and relaxing & finding peace dimensions. By using these dimensions, perceived experience differences of tourists were examined depending on religion. Moreover, religious tourism experience was identified to significantly affect overall tourist satisfaction with Jerusalem. The study concluded with discussion of the findings and their implications.     

黄山风景区生态旅游实践研究

生态旅游对于优化产业结构、促进区域可持续发展、推动生态文明建设具有重要意义。本文选取山地型生态旅游地黄山风景区为案例开展实践研究,主要研究内容包括：（1）首先摸清了黄山风景区野生动植物、古树名木、地貌、气候、水体等丰富的生态旅游资源;（2）梳理了黄山风景区在生态旅游者、资源、企业与环境等方面采取的促进生态旅游发展的措施,包括确定合理的景区承载量、封闭轮休精华景点、规范保护古树名木、有效防控松材线虫灾害、严防森林火灾、生态旅游企业改革和科学治理“三废”等;（3）论述了黄山风景区生态旅游发展所取得的经济、社会和生态效益,其效益具有时间和空间的溢出性,对国内外旅游目的地可持续发展起到推动作用。黄山风景区是生态旅游发展的范例地,其区域发展、法规标准和多主体参与等一系列生态旅游保护与利用实践为国内外风景名胜区发展生态旅游提供了宝贵经验。     

The Relationships Between Casino Quality,Image, Value,and Loyalty

This research builds on the idea that casino customers’ subjective, global judgments of service quality are shaped by experience of its specific attributes, and examines how casino customers form their evaluative attitudes toward the casino experience in the Macau context. Using the data collected from 525 Macau casino customers, we first identify four casino quality dimensions; namely, supporting facilities, staff service, diversity, and equitableness. We then test and validate a proposed model for the structural relationships between casino image (as a consequence of the four quality dimensions), value, and loyalty. In particular, value is shown to be a mediator of the relationship between image and loyalty from the perspective of casino customers. The results of our study can show Macau casino operators what constitutes customers’ casino experiences and aid them in enhancing their image, perceived value, and customer loyalty toward casinos.