Barriers to the Implementation of Corporate Social Responsibility in Gaming Industry

Corporate Social Responsibility (CSR) is an important tool to reduce the adverse impact of the gaming industry. There were very limited studies specifically analyzed barriers of CSR practice in the gaming industry. This study adopted in-depth interviews and verified the interviews by dividing two informant groups. The results showed that cognitive dissonance, negative image, management dilemma, resources limitation, confused regulations, and unsustainable impetus were the major barriers in CSR implementation. Furthermore, the practical recommendations and suggestions were discussed.     

Tourism planning in a presently developing country: The case of Malaysia

Increasingly sophisticated economic studies of tourism have been undertaken in developed countries, (DCs); in presently developing countries, (PDCs), however, the paucity of reliable data often precludes such studies. However, in some PDCs there is already a relatively strong economic and industrial base, and tourism is not viewed as the motor of development, but rather as a sector of economic diversification within the development process. The planning and management of tourism in Malaysia provides an apposite case-study of what contribution tourism can make to the economies of PDCs, and how tourism may be stimulated in such cases.     

Comparing Voluntary Policy Instruments for Sustainable Tourism: The Experience of the Spanish Hotel Sector

This paper presents a comprehensive analysis of the voluntary policy instruments most commonly applied by the hotel sector: codes of conduct, best environmental practices, ecolabels, environmental management systems (EMSs) and environmental performance indicators. Based on a qualitative study of Spanish hotel companies that have applied one or more of these voluntary tools, each instrument is reviewed and analysed with regard to incentives and obstacles experienced during its practical implementation. In the comparative assessment of all the tools studied, formal certification systems such as ecolabels and EMSs appear to be the most effective instruments. At a conceptual level, ecolabels and EMSs are the tools with the broadest scope and the only ones that guarantee an improvement of the company’s environmental (and sustainable) performance. At the practical level, the present research shows that, although both of these instruments involve higher costs and complexity than the other tools studied, they offer a wider range of tangible and intangible benefits.     

论中国饭店产业结构优化的宏观目标与路径选择

本文论述了在新的形势下中国饭店产业机构优化的宏观目标与路径的选择,根据目前饭店业的发展态势提议组建“中国旅游饭店(集团)总公司”,阐述了该集团公司的基本组建思路与运行方案,分析了在组建过程中可能遇到的主要障碍,并在此基础上提出了相应的对策建议。     

Market Orientation,Strategy and Revenue Growth in the Turkish Hotel Industry

This empirical analysis of hotel properties in south-western Turkey draws on the market orientation, strategy, and capabilities literature to highlight the benefits of a differentiation strategy and customer-value focus for competitors in this industry. Relationship management and organizational resource management are key drivers of sales growth in this industry, and hotel operators facing high competitive intensity are particularly encouraged to develop these capabilities and to adopt a differentiation strategy instead of resorting to price cutting and other pricing and promotional tactics to grow revenues. Notable opportunities for future research include examining relationships between market orientation, customer satisfaction, and employee satisfaction in the Turkish hotel industry.     

Testing the Moderation Effect of Hotel Ambience on the Relationships Among Social Comparison,Affect, Satisfaction,and Behavioral Intentions

This study incorporated the social service environment in the hotel guest affect–satisfaction–behavioral intention model in order to elucidate the effect of social comparison on consumption-based affect by factoring in the moderation effect of hotel ambience on relationships. Structural equation modeling of survey data from hotel guests revealed that social comparison significantly influences hotel guests’ affect, and that affect has a critical role in inducing satisfaction and behavioral intentions. Hotel ambience moderates the model’s relationships – high ambience strengthens the relationships more so than low ambience. Results affirm the inclusion of social environments in predicting hotel guest experiences and shed light on managerial implications for bettering service provision.     

Roots of unsustainable tourism development at the local level: the case of Urgup in Turkey

The main aim of this article is to investigate and explain the roots of unsustainable tourism development at the local level in a developing country, with special reference to Urgup in the region of Cappadocia, Turkey. It was found that the factors that ushered in unsustainable tourism development are beyond the control of local people and authorities. They are largely related to issues at the national level such as the policy of political economy, prevailing national planning approaches applied to tourism, patron-client relationships between decision-makers and related business class alongside the role of international tour operators in the international tourism system. It concludes that achieving sustainable tourism development at the local level in a developing country requires hard political choices, a confident decision-making process and the collaboration of international tour operators and donor agencies.     

Skills and the Hospitality Sector in a Transition Economy: The Case of Front Office Employment in Kyrgyzstan

Notwithstanding the globalization of services and the migration of some service providers (call centres, financial processing) to regions of low-cost labour coupled with high levels of educational attainment, there are arguments that the skills which employees bring to the workplace in executing common tasks are substantially influenced by the economic, political and cultural context of the location where they are used. This paper is concerned with the skills set and training background of one set of hospitality workers, those in the front office, located within the transition economy of Kyrgyzstan, a former Soviet republic.

This paper reports the findings of a survey of front office workers working in the only three international standard hotels in Kyrgyzstan, all located in the capital city of Bishkek. The findings point to relatively high levels of educational attainment among respondents and a level of commitment to a long-term career in the hotel sector, both of which contrast sharply with the situation to be found in Western Europe. The study also notes the virtual absence of in-service training opportunities for service workers in this area away from the workplace.     

Sustainable water demand management in the hotel sector: a policy network analysis of Singapore

Abstract

Water use in the tourism industry is a vital sustainability issue in destination development. Achieving sustainable water demand management (WDM) is challenging and requires destination stakeholder collaboration for effective participatory policymaking. Taking the WDM of Singapore’s hotel sector as a case, this article applies a policy network analysis to prevailing stakeholder collaboration based on public policy documents published between 2001 and 2015. Thirty-three interconnected organisational stakeholders and 76 policy domains were identified. Longitudinal analyses revealed structural changes in stakeholder collaboration during WDM policy development. The findings also indicate that the policy stakeholders of WDM are becoming increasingly diverse, and with this expansion in stakeholder participation, the collaboration network has evolved from being simple to remarkably complex. This article also discusses the relationship between policy stakeholders and policy domains, revealing that the responsibility, available resources, and interests of stakeholders are the main factors influencing their policy preferences in this discourse. The results enrich our understanding of inter-stakeholder relationships and the dynamic relational structure of interdisciplinary policy system.     

The Effects of Job Demands,Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry

ABSTRACT

This study develops and tests a model which investigates the simultaneous effects of job demands, job resources, and a personal resource (intrinsic motivation) on emotional exhaustion and turnover intentions. Frontline hotel employees in Ankara, Turkey serve as the study setting. Among others, results show that job demands (role conflict and role ambiguity) trigger frontline employees' emotional exhaustion and turnover intentions. Job resources (supervisory support, training, empowerment, and rewards) and intrinsic motivation reduce emotional exhaustion. Implications of the findings are discussed and directions for future research are offered.     

Preferences and Willingness to Pay for Green Hotel Attributes in Tourist Choice Behavior: The Case of Taiwan

Although many companies in the hotel industry aim to pursue more sustainable and socially responsible practices, the present literature shows mixed results with regard to tourist reactions to such moves, especially for the service quality perception impacted by implemented green practices and the willingness to pay more for such actions. Unlike previous research examining tourists’ preferences for separate green hotel attributes, this study identifies the determinants of tourists’ choice of green hotel attributes. Additionally, the study measures the willingness to pay (WTP) for such services, in the context of the Taiwanese market, using the stated preference of combined green hotel attribute scenarios. A multinomial logit (MNL) model is employed to estimate the relative influence of behavioral and facility attributes on choice behavior. Furthermore, the study examines determinants influencing respondents’ choice of green hotel attributes. A latent variable class model (LVCM) approach is applied in the estimation of the unobserved heterogeneity, and a total of 390 valid respondents were used in the analysis. The empirical MNL results indicate that while tourists prefer luxury rooms and the provision of personal toiletries, they are also willing to accept reduced service quality. Additionally, sex, income, and age have significant influences on tourist choice behavior. The results of the LVCM model demonstrate that respondents with high levels of the green consumption trait are more likely to choose hotels that have a greater number of environmentally friendly attributes. The implicit amount that tourists are willing to pay for room quality is around US$13, for the provision of personal toiletries is about US$22, and for service quality is US$12, but they also require a discount of approximately US$11 in order to accept the common practices of green hotels. This study is useful in providing the hotel industry and government with quantitative information that can be used to develop and implement better green hotel policies.     

Exploitation of Renewable Energy in the Hospitality Sector: Case Studies of Gaborone Sun and the Cumberland Hotel in Botswana

This study examines the factors influencing the adoption of renewable energy technologies at two hotels in Botswana. Interviews with key informants from Gaborone Sun and the Cumberland Hotel were used to collect the data for this study. The study was designed along the general conceptual model of the drivers and barriers of corporate “greening.” Narrative analysis was used to present the findings. Results point to the fact that the availability of the biogas and solar technology in Botswana, political leadership, financial benefits, the availability of a comprehensive environmental sustainability program, and strong environmental management values were the driving forces behind renewable energy adoption by the two hotels. The major barriers against biogas adoption by the Cumberland Hotel included lack of financial resources and limited waste. For solar energy adoption at Gaborone Sun, the main problem was lack of space for further expansion, which has also constrained the hotel’s efforts for wastewater recycling. These results have implications at both local and national levels. Environmental management strategies and values should drive the exploitation of renewable energy by local hotels. At the national level, results imply that the government should take a more responsive approach in facilitating the adoption of renewable energy plans by the corporate world.     

The Problems and Prospects of Sustainable Tourism Development in the Okavango Delta,Botswana

The objective of this paper is to assess the problems and prospects of sustainable tourism development in developing countries with special reference to the Okavango Delta, Botswana. Using both secondary and primary data sources, this paper points out that tourism in developing countries does not always adhere to the principles of sustainable tourism development. In the Okavango Delta, the tourism industry is designed to meet the interests of tourists from developed countries and is dominated by foreign safari companies. The tourism industry in the Okavango Delta does not significantly take into consideration the sociocultural, economic and environmental needs of the host economy. It is characterised by: the marginalisation of local companies and investors; leakages and repatriation of tourism revenue from Botswana to developed countries; the failure of tourism to promote rural development and poverty alleviation; and, the failure to observe local environmental regulations to conserve the Okavango Delta as a natural ecosystem. This paper argues that, despite these problems, such destinations have the potential to contribute to sustainable tourism development. This requires a planning process that satisfies the needs of tourists and tour operators while being sensitive to the sociocultural, economic and environmental needs of host countries and destinations.     

Enhancing sustainable heritage tourism in Egypt: challenges and framework of action

Prior research on heritage tourism has suggested a set of general guidelines to develop sustainability in heritage sites, but these lack details on implementation and prospective challenges, especially in developing countries. This research studies the practical application of sustainable heritage tourism (SHT) in Egypt. In particular, it investigates the challenges facing the tourism development of the Esna heritage site, and proposes a framework of action. The emergent challenges are related to two main aspects: community (e.g. close urbanization and theft of antiquities) and management (e.g. lack of top management support and commitment, conflict of authorities, lack of awareness and appropriate skills and lack of adequate funding). The study found that the central and most influential factors are those related to management. The suggested framework of actions outlines objectives, related actions and implementation responsibilities. The implementation of the entire suite of actions would enhance the ability of Esna to conserve heritage, develop local community and assist in facing the challenges to SHT development. Generally, this study is a step toward a better understanding of how SHT could be achieved in developing countries. It also gives relevant insights to both researchers and practitioners.     

The price competitive position of Mediterranean countries in tourism: Evidence from the Thomson brochure

Tourism in the Mediterranean region is highly dependent on the few, large, mass market tour operators situated in the North European tourist originating countries. Price competition is intense both between the tour operators and between the Mediterranean countries themselves. This paper uses the hotel package prices listed in the Thomson summer and winter brochures to develop relative price indexes of each Mediterranean country with respect to the Mediterranean average. Indexes are developed in the 3 star, 4 star, 5 star, 7 nights and 14 nights, half-board holiday packages. The prices in the Thomson brochure can be regarded as a unified, internally consistent, set of price data, compiled by the largest UK tour operator and offered to UK tourists desiring a Thomson summer holiday. The change through time of the competitive relative price ranking of hotels, regions and countries listed in the Thomson brochure, may be regarded as an important competitive indicator by industry operators and national policy makers concerned about tourism development.     

旅游集团异质群体的激励约束机制研究——以陕西旅游集团为例

旅游集团对下属企业的有效管理一直以来是个有待解决的问题.本文运用异质群体的激励约束理论对其从经济学和管理学角度进行了分析,并以陕西旅游集团2004年以来对下属8家企业的全面绩效改革为例,从操作层面以平衡记分卡为工具和平台,来解决旅游集团对下属异质群体的有效激励与约束问题.     

Spatial and temporal patterns of demand for hotel accomodation: Time series analysis in Yorkshire and Humberside,UK

This article is concerned with the identification and interpretation of spatial-temporal patterns of demand for hotel accomodation. Time-series factor analysis is applied to a set of monthly hotel-occupancy series recorded by the Yorkshire and Humberside Tourist Board (YHTB) for 101 hotels in Yorkshire and Humberside, UK, from April 1982 to March 1983. Three major temporal components of expressed demand for hotel accomodation (reference curves) are identified, reflecting differences in occupancy level, the intensity of seasonal fluctuations, and the length of season. The hotels are differentiated, and then grouped, on the basis of their individual parameters on the three reference curves. The spatial-temporal patterns identified form the basis of continuing research which aims to aid the formulation of appropriate marketing and development policies for the hotel industry.     

Service Quality,Relationship Outcomes,and Membership Types in the Hotel Industry: A Survey in Korea

With the ongoing attention to long-term relationships between service providers and customers, this study delved into such influential factors that include service quality and its relationship outcomes (trust, satisfaction, and continuance commitment), and those relationships among variables along with membership effects in the hotel industry. Survey data from 300 hotel customers in Korea were used to test hypotheses using structural equation modeling. Findings are as follows: interaction and environment service quality had a positive impact on trust, whereas outcome service quality had a positive impact on satisfaction. Additionally, trust was positively associated with satisfaction, and satisfaction was positively associated with continuance commitment. Memberships could strengthen the positive relationships between outcome quality and trust, interaction quality and customer satisfaction, and trust and continuance commitment. From these findings, hotels should improve service quality, generate customers' trust, satisfaction, and continuance commitment, and induce them to the membership programs for long-lasting relationships with them.     

酒店动态定价背景下的顾客情绪与购后行为研究 ——基于在线评论的证据

当前,酒店受收益最大化的驱使,透过电商平台更加频繁地对价格进行动态调整,而借助互联网,顾客获取价格信息的渠道也越来越多,对价格歧视的感知更明显,动态定价策略势必会对顾客情绪和购后行为产生影响。因此,以携程旅行网3256条酒店在线评论为分析文本,运用内容分析法中的词频分析、情绪分析以及社会语义网络分析进行研究。词频分析结果显示高频词集中于动态定价类、情绪类以及顾客行为类;情绪分析结果显示顾客情绪中消极情绪占据主导地位,其次是积极情绪,最后是中性情绪;结合编码方法总结出顾客购后行为有:自我保护、报复、顾客忠诚、利他四类;社会语义网络分析中顾客对动态定价总体表现出“核心层—次核心层—边缘层”的层级结构。最后根据研究结论,文章提出了相应的管理建议。     

Strategic planning and business performance in the quoted UK hotel sector: results of an exploratory study

The purpose of this study was to conduct an exploratory investigation of the relationship between strategic planning and business performance. A multidimensional model of 11 variables was formulated after a review of the strategic planning-performance literature. Data were obtained from 63 hotel units representing eight quoted hotel companies, and various planning-performance relationships were examined. The results indicated that the key planning characteristics of throughness, sophistication, participation, and formality were positive, and in most cases significantly related, to seven indicators of business performance.