编读往来

岁月不居,时节如流,又到芒种。此时的原野,背负着稻子,承担着麦穗,吹拂着高梁的波浪,散发着六月的光芒……芒种时节对我们来说,仿佛是个一年将半的节点,编辑部已“收获”了六期杂志,正在“耕耘”着第七期杂志。     

编读往来

本刊上期举办了“您与朋友共享《中国储运》杂志”活动后,编辑部收到了读者的众多传真,他们从不同角度以及关注的话题纷纷发表各自的见解。同时,也为本刊热情推荐读者,这对本刊进一步扩大知名度起到很好作用,可谓功没大焉。对此,编辑部同仁表示深深的谢意!本期杂志出刊后,我们将在第一时间,为热心关注本活动的读者,寄奉杂志,以表达我们的殷殷之情!现就读者关注的问题,我们择要答复。     

编读往来

《中国储运》杂志社因业务需要迁入新的办公地址，为此，上期的“编读往来”中，编辑部特别提示热情的作者及读者，并注明新的地址及联系方式。但大量的稿件、信件仍发往原地址。在此，我们再一次温馨提醒您，杂志社现迁入天津市河东区八经路23号方达大厦524、529、531室。联系电话：24288068、24228078、24228368、24228378。[编者按]     

编读往来

编者之语：时下榴火正红,物流人的心也在热起来。央视聚焦物流顽症,引起物流界强烈反响,本刊编辑部收到读者来信,纷纷盛赞央视曝光物流恶疾,期望国家采取强力措施解决物流问题。天津读者郭世明来信说,物流业顽疾早已有之,为什么有关部门置若罔闻？就像京藏公路大堵车,除了媒体报道、交警疏导外,有关部门有没有对形成的根源进行整改？公路乱收费实际就是喝物流人的血,对他们这些“大壳帽”的治理为什么不能上升到党纪国法的高度!公路乱收费无疑成为了一块阻碍物流发展的绊脚石,     

编读往来

近来,本刊收到一些读者来信,他们表示对当前的经济形势格外关注,担忧新一轮经济危机到来。本期我们在“编读往来”栏目刊发了两封读者来信,在近两期本刊一些栏目会结合物流企业现状探讨这方面内容,敬请读者关注。最近一阶段,我国的南方和北方自然灾害频发,给人民生命和财产造成了巨大的损失。灾后,物流企业人员冒着酷暑抢运救灾物资,为恢复灾区人民的生活和生产做出贡献。在此本刊向你们表示崇高的敬意。     

编读往来

编者之语：又到万花缤纷时,路边的槐树结满一串串洁白槐花。此时,也正是《中国储运》编辑第六期稿件之时,编辑们在阅稿,在看读者来信……《中国储运》已走进第22个年头,这期间千万个读者给我们厚爱,不仅踊跃订杂志,     

编读往来

在2005年第六期《中国储运》问世之际，新的一年即将来临，编辑部同仁向热情的读者及关心本刊的新知旧交道一声“辛苦”。同时，本刊就2005年杂志的得失进行了深刻的思考和反思，在经过缜密思考和精密的调研后，我们对2006年杂志的编辑思路及版式有了新的编辑方针，即： 2006年的《中国储运i》杂志，在对原有的栏目进行系统化、精益化的同时，还将就读者所共同关心的话题进行探讨。话题包括： 能源问题对物流业的影响 拷问物流领域的霸王条款 现代物流与人才 物流企业的创新与改造 金融与物流 物流企业的资源整合 现代物流与信息化建设 现代物流与装备 物流园区与物流中心的规划与建设 现代物流的管理手段…… 2006年《中国储运》每期将推出一个或几个热点话题，希望广大读者踊跃投稿，积极参与。同时，《中国储运》辟有“案例”栏目，诚征物流企业、企业物流、管理创新等方面的经典案例。置身于现代物流滚滚洪流中，地球上的每一个人都不可能，也不可能脱离开物流。作为主流媒体，编辑部的同仁有责任、有义务办好杂志让读者赏心悦目。     

编读往来

编者之语：晚秋收获已毕,此时节《中国储运》杂志已收获了十一期。带着风风雨雨,饱含春华秋实,这里有编者与读者共同洒下的汗水,也有物流人对灿烂星空放飞的欢歌。我们亲历了经济回暖企稳的过程,看到了为物流业和企业的辉煌,物流人在贡献力量。     

编读往来

编者之语：时光匆匆,已近年底,我们与读者共同经历了春花秋月、夏暑冬寒,收获了十二期杂志。看着摇曳枝头的丰硕果实,     

编读往来

时序已值深秋,落叶飘飘,寒风四起,又近年底,今年将逝去矣。回首今年发生的事,让物流人振奋之事莫过于《国八条》的出台,其中尤以减税更为业内关注。税负过重是制约物流业发展的因素之一,目前物流各个环节的税率并不统一,运输、装卸、搬运的营业税执行税率为3％,仓储、配送、代理等的营业税税率为5％。在实际经营中,综合型物流企业各项...     

海纳百川——论上海虹桥综合交通枢纽规划

论述目前世界上最大规模的交通枢纽——上海虹桥综合交通枢纽总体规划的要点和过程控制的特点,对综合交通枢纽规划和高速客运站点的设计与建设进行探讨。     

Application of social media analytics in tourism crisis communication

Given the newly established communication environment of social media and highly unpredictable crisis situations, this study questioned how tourists facing an unexpected crisis situation use social media to communicate and search for information. To this end, this study developed a multi-phased social media analytic framework (data crawling, data processing and text mining, social network analysis, semantic network analysis, and network visualization) to assess the structure of information exchanges between the members of a tourism organization’s social network community and identified influential actors and information content within the social network. This study’s findings suggest genuine ways of relating with and utilizing opinion leaders and influencers in social media marketing communication as well as crisis communication. The authors expect this proposed methodological framework of social media analytics to help other scholars scientifically identify and implement the proper methodologies for utilizing social media data.     

Evaluating travel website motivational communication using a structural equation modelling approach

This study examines online information value structure and its motivational communication competence using the motivational language theory (MLT). MLT explains how communication acts directed by managers to employees generate a greater motivation for work. Five information value dimensions — functional, hedonic, innovation, aesthetic and sign — were identified through literature on the subject of MLT and applied to online information. This study confirmed the multidimensionality of online information and proposed four online information dimensions: experiential (hedonic–innovation), sign, functional and aesthetic. The findings also suggested that experiential (hedonic–innovation) and functional information values have significant effects for travel motivation, including exploration, family togetherness, novelty, escape and socialisation. Copyright © 2010 John Wiley & Sons, Ltd.     

Home as a communication hub: the domestic use of ICT

With the rapidly increasing ease of access to the Internet in people’s homes, more and more of our everyday activities are being carried out online. While the home has become what might be called a communication hub, open to question is the impact this virtual mobility is having on our physical mobility. The questions we address in this article concern the extent to which network communication is carried out in our homes and this in relation to (1) activities that demand transport, (2) those of us who utilize these options, and (3) the virtual and physical mobility/communication patterns. Data from a nationwide Norwegian sample are utilized in investigating these questions. The dataset comprises 2700 respondents with access to the Internet at home and who answered questions about daily travel and home-based use of information and communication technology (ICT) for purposes such as information-seeking, shopping, paid work, net-banking, chatting and playing games. The analysis indicates that while use of the Internet for many of these activities is common, it varies between groups. We discuss whether virtual activities have physical equivalents – physical twins - or whether these come in addition to previous equivalent activities. It is shown that the relation between virtual and physical mobility varies depending on type of activity and social group, but, overall, that is not very strong. One possible explanation is that many new ICT services and applications do not have as clear-cut functional equivalents – or physical twins – as many of the earlier ICT technologies had, and, if true, will make it increasingly difficult to track down the interplay between transport and communication.     

Customer satisfaction and loyalty in supply chain: the role of communication

Communication between buyers and sellers is central to the supply chain philosophy. Further, the trend toward more detailed customer demands has made it even more important for firms to solicit input and feedback from their customers in order to better tailor their offerings to customer needs. Previous research suggests a strong linkage between customer satisfaction and customer loyalty. Highly satisfied customers are more loyal than less satisfied customers. Thus, it was hypothesized that firms proactively seeking information from customers should realize a “pay off” in terms of more satisfied and, subsequently, more loyal customers. A survey of buyers in the personal products industry was used to examine three methods of listening to customers. Frequency of vendor meetings with customers, formalized contact through the solicitation of feedback and/or conducting surveys, and personal visits by senior vendor managers were found to be related to customer satisfaction as well as customer loyalty.     

You never know what you will get in an Airbnb: poor communication destroys value for guests

ABSTRACT

This study explores the antecedents of value co-destruction in the context of a new form of accommodation, Airbnb. Data were gathered using semi-structured interviews from people who had stayed in Airbnb accommodations during the previous 12 months. A total of 21 interviews were conducted, of people representing five nationalities. Using the grounded theory approach, the findings indicate that poor communication between the guest and host was one of the main reasons contributing to value co-destruction during the Airbnb accommodation experience. From the guest perspective, value co-destruction due to poor communication resulted in unexpected resource losses, including time and money. One interviewee also regretted the lost experience. Although the majority of the interviewees did not have negative Airbnb accommodation experiences, some did not experience a reciprocal and mutually beneficial relationship.     

Information and communication technology,co-innovation,and perceived productivity in tourism small and medium enterprises: an exploratory analysis

With the aim of providing new evidence and a practical instrument to measure co-innovative sources of productivity in tourism small and medium enterprises (SMEs), this article presents a newly designed questionnaire that has been validated by exploratory factor analysis. The empirical study was conducted on a representative sample of 500 tourism SMEs in Catalonia (a region in north-eastern Spain). Three factors emerged from the analysis: (1) Internet use; (2) firm innovation; and (3) new forms of work organization. Together, these factors explained 45.4% of cumulative variance. The reliability coefficients obtained for the three factors were high (α_1?=?0.76; α_2?=?0.72; and α_3?=?0.71). The study also identified a specific form of co-innovation in SMEs, which is based on bringing radically innovative products and services to the market, and on Internet use and work organization practices that are clearly orientated towards increasing income and optimizing resources. The combination between economics of the firm and statistical validation tools is a source of originality of the paper. Strategic guidelines to improve SMEs productivity have also been discussed.