公共组织战略绩效评价指标体系设计

为了应对环境的挑战、变革的加剧,更好地满足公众的期望和需求,越来越多的公共组织开始从战略角度考虑绩效评价问题。本文以某市地税局为例,对其战略绩效评价指标体系进行了分析,以期对我国公共组织的绩效评价有所裨益。     

公共组织战略绩效评价指标体系设计

为了应对环境的挑战、变革的加剧,更好地满足公众的期望和需求,越来越多的公共组织开始从战略角度考虑绩效评价问题。本文以某市地税局为例,对其战略绩效评价指标体系进行了分析,以期对我国公共组织的绩效评价有所裨益。     

模糊综合评判在供应商绩效评价中的应用

随着供应链理念的出现及其发展趋势的不断加强．供应商作为供应链的前端．其绩效评价日益受到企业的重视。企业对其供应商的评价已由过去以价格为重点转向了综合评价，对供应商的产品质量、交货能力、生产柔性、研发能力、信息化水平等各方面进行综合评价，以便有效管理供应链，实现企业间的双赢：文章主要构建了在供应链背景下评价供应商绩效的指标体系．介绍了模糊综合评判在供应商绩效评价中的应用．并以具体实例加以说明。     

模糊综合评价方法在物流绩效评价中的应用

本文通过对物流绩效评价指标的分析与选择,结合模糊数学中的综合评判方法建立物流绩效综合评价模型.通过对模型中的综合评价矩阵、权数的设置以及数据的处理,可以对企业的物流绩效给出合理、科学的评价.     

模糊评价在农业上市公司绩效评价中的应用

为全面科学地评价农业上市公司绩效,针对目前农业上市公司绩效评价忽视非财务指标评价的问题,构建了一套包含15个非财务指标评价体系,运用模糊评价模型对此予以量化衡量。结果表明,模糊评价模式是适合农业上市公司绩效评价的一种科学、有效的方法。     

虚拟组织在公共组织中的应用

虚拟组织是一种开放型组织模式,通过组织结构创新简化公共部门内部正式化结构,在人事管理方式上改变传统官僚制的永久人事雇佣方式,代之以临时性与兼职性的新型人事管理制度,使得公共组织对外部环境的变化更敏感、更具灵活性。     

模糊综合评价法在供应商绩效评价体系中的应用

供应商的选择和评价是企业产品质量保证的源头,评价供应商受很多不确定因素的影响.本文在分析供应商评价指标体系所应遵循的CQDS原则的基础上,建立了供应商绩效评价体系的层次结构,构建了基于模糊综合评价法的供应商绩效评价模型,并对基于模糊综合评价法的供应商绩效评价进行了详尽的阐述.     

基于模糊神经网络的公共项目绩效评价模型研究——以发展结果为导向的理论框架构建

国内外对以发展结果为导向的公共项目绩效评价研究尚处于起步阶段。依据发展结果导向的公共项目绩效管理的设计与监测框架,运用模糊神经网络的算法,以原因、方法、方案、投入、活动等作为神经网络的输入,以项目的目标、成效、影响、结果、产出为输出,构建公共项目绩效评价模型,可以为公共项目绩效评价提供理论指导。     

我国公共教育支出绩效评价模型的构建

本文根据当前我国公共教育支出的现实情况,提出了我国公共教育支出绩效评价指标体系,运用AHP法确定我国公共教育支出评价指标的各项权重,并利用国家统计年鉴有关数据,尝试对我国公共教育支出的绩效进行评价。     

模糊多属性决策理论在供应链绩效评价中的应用

有效的供应链绩效评价是企业在当今日益激烈的竞争中得以生存的保证。如何建立科学、全面的供应链绩效评估体系,是当今供应链中核心企业面临的严峻挑战。根据变量与尺度的不同,模糊环境下的供应链绩效模式可分为六个模式。同时,介绍了其他供应链绩效评价方法(模糊层次分析法、数据包络分析法)的最新发展。最后,提出了当前供应链绩效评价存在的问题以及今后的研究发展方向。     

A fuzzy service quality based approach for performance evaluation of educational units

Educational unites try to make efficient use of resources to achieve higher service qualities. This paper presents a new hybrid fuzzy approach based on service quality for performance evaluation of educational units. The proposed approach includes four stages: firstly, evaluation and gap analysis of students' expectations and perceptions in the service quality of educational units are performed based on fuzzy SERVQUAL questionnaires. In the second stage, the corresponding weights of dimensions and sub-dimensions of SERVQUAL are determined via fuzzy AHP method. In the third stage, the educational units are ranked using fuzzy TOPSIS method with respect to service quality sub-dimensions. Finally, a fuzzy DEA method is applied to determine the efficiency of educational units based on their service quality ratings. The approach is used for performance evaluation of eight higher education institutes in Iran. The proposed approach increased the accuracy of performance evaluation of educational units based on service quality.     

Markets,governance, and university priorities: Evidence on undergraduate education and research

I investigate the effects of differences in market context and governance arrangements on undergraduate education and separately budgeted research at both public and private universities. Public universities faced with little competition and universities that rely heavily on government subsidies relative to tuition tend to have larger undergraduate enrollments, fewer small classes, lower graduation rates, and are more likely to engage in separately budgeted research than universities with the opposite characteristics. In addition, Catholic universities offer fewer small classes but have higher graduation rates than independent private universities, while other church-affiliated universities spend less on separately budgeted research.Submitted: 23 July 2001, Accepted: 29 July 2002, JEL Classification: I22, I28, L30Earlier versions of this paper were presented at the annual meeting of the Midwest Political Science Association, Chicago, IL, April 22, 2001, and the research conference on Its Better to Rely on Well-designed Institutions than on Well-behaved People, at the University of California, Los Angeles, May 18-19, 2001. I thank Dennis Coates, David Epstein, Susanne Lohmann, Robert Pahre, and Matthew Potoski for helpful comments.     

丽水电力“阳光服务”品牌的创新与实践

丽水电业局深刻认识到供电服务工作中创建服务品牌的重要性和必要性,在供电服务工作中全面引入品牌经营战略思路,确定了"阳光服务"品牌工作思路,全力打造"阳光服务"供电服务品牌,以标准化、专业化的服务凸显"国家电网"品牌的巨大价值,取得了巨大的社会效益。     

政府绩效审计若干基本问题研究

本文通过对绩效审计的历史渊源、定义、经济本质、主要内容以及基本原则的论述,提出在我国对政府绩效审计的准确定义,严格界定其应用范围,保证政府绩效审计的实施。     

Exploring the performances and determinants of public service provision in 35 major cities in China from the perspectives of efficiency and effectiveness

The measurement of public service provision (PSP) performance and identification of its influencing variables are of great importance for the government to efficiently utilize public resources and provide more effective public services. However, existing studies have mainly focused on the efficiency to provide public services and ignored the effectiveness to improve public subjective well-being. To fill this gap, this study constructs a two-stage PSP conceptual model from the perspective of service production and consumption and develops a corresponding PSP performance evaluation indicator system to evaluate PSP efficiency, effectiveness, and comprehensive performance. The PSP performances of 35 major cities in China during 2011–2018 are calculated using the super efficiency network slack-based measure model. Moreover, the influencing factors of these performances are identified through the truncated regression model. Results indicate that the comprehensive performance of these cities is relatively low and shows a trend of decrease that is predominantly caused by provision efficiency. Owing to the absolute advantage in effectiveness and the catch-up effect in efficiency, cities in the western region perform the best in comprehensive performance, followed by the eastern region and then the central region. In addition, only seven cities achieve a balance between efficiency and effectiveness. Factors from economy, society, government, and public aspects have different impacts on PSP performances. On the basis of these findings, several policy suggestions are proposed. This study proposes a relatively comprehensive and accurate measurement framework of PSP performance that considers both efficiency and effectiveness and can help policymakers implement appropriate strategies promoting PSP in an efficient, effective, and sustainable manner.     

Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance

As manufacturing businesses operate in an ever more competitive, global economy where products are easily commoditized, innovating by adding services to the core product offering has become a popular strategy. Contrary to the economic benefits expected, recent findings pinpoint implementation hurdles that lead to a potential performance decline, the so-called ‘servitization paradox’. In this paper, we analyze this paradox by disentangling the value creation and value appropriation processes of 44 national subsidiaries of a global manufacturing firm turned product-service provider, in the 2001–2007 period. Our findings show that the firm under study is able to successfully transcend the inherent substitution of products by services and to enact complementary sales dynamics between the two activities. Moreover, labor-intensive services such as maintenance, which imply higher levels of customer proximity, further enhance product sales. Empirical results also reveal a positive yet non-linear relationship between the scale of service activities and profitability: while initial levels of servicing result in a steep increase in profitability, a period of relative decline is observed before the positive relationship between the scale of services and profitability re-emerges. These findings suggest the presence of initial short-term gains but also indicate the existence of a ‘profitability’ hurdle; profitable growth seems feasible only to the extent that investments in service capability are translated into economies of scale. In helping to clarify the performance implications of service innovation, our findings suggest pathways to sustainable growth through servitization for manufacturing firms.     

服务导向与组织内外部营销表现关系之研究

在服务营销管理的领域中,内部营销及外部营销均为影响组织绩效的关键因素,本研究以餐饮业的服务员工及顾客为实证研究的对象,将服务导向作为主要变量,从员工及顾客的角度,发展一个整合服务导向及组织内、外部营销表现的模型,并以LISREL分析验证本研究所提出的假设。     

基于模糊数学方法的注册会计师事务所审计风险研究

注册会计师事务所审计风险受诸多因素的影响,既有事务所内部原因,也有事务所不能控制的外部原因,由于这些影响因素的复杂性和不确定性,使得事务所的审计风险具有很大的模糊性和复杂性。本文采用模糊数学的模糊聚类分析和多层次模糊综合评价法,为事务所审计风险的评价提供定性和定量相结合的分析方法。     

运用模糊数学方法进行客户关系价值判定

本文采用模糊数学当中模糊综合评判的原理与方法达到评价判定客户关系价值的目的。文中所建立的客户关系价值的模糊综合评判模型属于二级模糊综合评判,其指标体系的主准则层由“客户贡献价值”、“客户认同感与忠诚度”、“企业支付的客户成本”三个指标组成,并采用Delphi法设计各评价指标权重和评估子准则层。文章力图为客户关系管理中客户价值判定、客户分类及客户组合设计与管理等实际问题提供思路与方法。     

基于EVA视角的供应链业绩评价

本文认为,随着经济全球化的发展,公司之间的竞争已经演化为供应链之间的竞争。为实现供应链目标与优化供应链业绩,公司需要进行业绩评价并确定恰当的业绩评价指标。EVA分析框架能够同时计量和分析多家公司业绩,构建反映供应链运营业绩的指标并将其与股东价值动因直接联系起来,从而有助于提高供应链中各家公司的股东价值,实现各家公司行为与供应链目标的协调一致。