The role of organizational justice in organizational citizenship behavior

This special issue highlights the relationships between the concepts of organizational justice and organizational citizenship behavior. The articles advance our understanding of these concepts and their relevance to organizational behavior by describing the theoretical and empirical relationship between them. The present article sets the stage for the papers that follow by providing background on the concepts of organizational justice and organizational citizenship behavior and explaining various connections between them.     

Managerial Justice: A Field Study of the Initial Steps of Appeal

Most of the existing grievance literature has focused on formal legalistic processes. This exploratory field study discovered that many issues in the instant case site were dealt with informally via negotiation outside the formal hearings. Based on the author's experiences while working as a union officer for 20 months and an employee for 11 years, we attain a more accurate political portrait of what transpires in the initial stages of appeal. A largely tacit managerial system of justice comes to light in the author's encounters with stonewalling, runarounds, double talk, threats, coercive acts, snow jobs, misdirection, smoke screens, and disinformation.     

Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction,organizational commitment,and procedural justice

A study was conducted to measure the relative contribution of perceptions of procedural justice toward predicting organizational citizenship behavior (OCB) controlling for the effects of job satisfaction and organizational commitment. Employees in a national cable television company completed a survey containing measures of work satisfaction, affective and continuance commitment, and perceptions of fairness, while their managers completed an OCB survey. Results using LISREL 7 indicated support fpr relationships between procedural justice and commitment, satisfaction, and OCB. However, no individual relationships between commitment and OCB nor between satisfaction and OCB were found once the relationships between justice and citizenship were controlled. These findings are discussed using the group value model of procedural justice.     

Fairness,legal compliance,and organizational commitment

Attribution theory is used to hypothesize a positive relationship between one's perception that a fairness motive underlies personnel/human resource management activities and one's organizational commitment. The hypothesis is tested via a survey of 48 operating managers in a Midwestern department store chain. Using hierarchical regression to control for job satisfaction and length of service, a significant positive relationship exists between commitment and the perception that a fairness motive underlies personnel/human resource management activities. Commitment is not significantly related to the perception that a legal compliance motive underlies the activities.     

Citizenship behavior and fairness in organizations: Issues and directions for future research

In this review, we discuss the preceding papers in the special issue, and explore their implications for future research. In particular, the effects of fairness on citizenship behaviors are summarized, the role of managerial responses to OCBs on subsequent perceptions of fairness are explored, and directions for future research are discussed.     

前瞻性人格对员工变革行为的影响:组织公平气氛的调节效应

角色外行为可以分为归属性行为和挑战性行为两类。员工变革行为属于挑战性角色外行为。学术界重点关注员工变革行为的影响因素和形成机制。关于员工变革行为的影响因素,以往学者主要从个体和环境两个层面来分析。文章着重探讨前瞻性人格(个体因素)、组织公平气氛(环境因素)分别对员工变革行为的影响,以及环境因素在个体因素与员工变革行为之间的跨层次调节效应;关于控制变量的分析结论表明,任职年限、职务级别、教育程度等人口学变量对变革行为具有显著影响;关于主效应的分析结论表明,前瞻性人格正向影响员工变革行为,组织公平气氛也正向影响员工变革行为;关于交互效应的分析结论表明,组织公平气氛正向调节前瞻性人格对变革行为的影响。     

Rising Income Inequality in a Time of Plenty: The Influence of Micro-Justice Standards and Group Membership on Macro-Justice Perceptions

Rising income inequality in the 1990s was used to examine the links between micro- and macro-justice. Data from a sample of 119 managers and 334 union members supported our hypothesis that those who more strongly endorsed equality norms at the micro-justice level perceived macro-level income inequality as more unjust. Looking at two key subgroups, our hypothesis that union members were more likely than managers to endorse an equality norm was not supported. Yet managers were significantly more likely than union members to endorse an equity norm at the micro level, as predicted. Finally, our fourth hypothesis that the equality norm mediates the relationship between union membership and perceived injustice was not supported.     

转让定价、公平性感知和子公司业绩

基于组织公平理论的研究成果和转让定价现状,首先用组织公平理论的三维模式从分配公平、程序公平和互动公平三个维度分析了影响转让定价公平性感知的因素,如利润分配、发言权、信任、尊重等,然后探讨了转让定价公平性感知对子公司经理的行为和态度及子公司业绩的影响:公平性感知通过影响子公司经理的态度,如信任及满意度等影响子公司的业绩。最后提出了提升转让定价公平性感知的策略,如建立双向交流的机制、协商式的市场定价方法等,这些对集团转让定价政策机制的制定以及达成其战略目标有一定的指导意义。     

组织支持感、组织认同感与OCB的关系研究

回收了金域集团上海子公司和贵阳子公司共161份有效问卷。数据分析结果表明:①组织支持感与组织认同感呈显著正相关关系;②组织支持感与组织公民行为呈显著正相关关系;③组织认同感与OCB呈显著正相关关系;④组织认同感组织支持感与OCB之间起完全中介作用。研究结果为国内医学监测行业管理员工,提高组织公民行为提供了实证依据。     

Managerial responsibilities and procedural justice

This article identifies managerial responsibilities associated with ensuring fairness in the implementation of decision-making procedures in organizations. These responsibilities include giving adequate consideration to employees' viewpoints, suppressing biases, applying decision-making criteria consistently, providing timely feedback, giving justification, being truthful in communication, and treating employees with courtesy and civility. The article concludes with a discussion of the theoretical and practical implications of this analysis for procedural justice in organizationsAs a manager, I make many decisions. It is my responsibility to make these decisions fairly. I try to be honest, consistent, and impartial. That's my, moral responsibility as a manager. If I don't fulfill that responsibility, I will lose their respect and support. It is as simple as that. (From an interview with the president of a division of a Fortune 500 consumer products company.)     

Gender,Organizational Justice Perceptions,and Union Organizing

The authors examine the relationship between gender and organizational justice perceptions and the implications of this relationship for organizing women. They employ a survey study design to confirm expectations associated with the anecdotal literature on this topic, namely that women place greater value on interactional justice than on distributive or procedural justice. Results indicate that gender leads to valuing interactional justice more highly only in interaction with race. Specifically, in contrast to white women and both white and black men, black women give greater weight to being treated with dignity and respect than to the other two organizational justice dimensions.