The Effects of Job Demands,Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry

ABSTRACT

This study develops and tests a model which investigates the simultaneous effects of job demands, job resources, and a personal resource (intrinsic motivation) on emotional exhaustion and turnover intentions. Frontline hotel employees in Ankara, Turkey serve as the study setting. Among others, results show that job demands (role conflict and role ambiguity) trigger frontline employees' emotional exhaustion and turnover intentions. Job resources (supervisory support, training, empowerment, and rewards) and intrinsic motivation reduce emotional exhaustion. Implications of the findings are discussed and directions for future research are offered.     

Comparing the Developmental Process of Consumptive Orientation Across Different Population Groups

Recreational fishing provokes conservation concerns given the growing recreational demands on fisheries resources in different countries. Despite the negative impact of recreational fishing on fishery resources, it can contribute to improving resource conditions if appropriate legal and management institutions and understanding anglers' attitudes and behaviors are successfully accomplished. The purpose of this study is to investigate how anglers develop consumptive orientation using the concept and propositions of recreation specialization and to examine how the formation process of consumptive orientation is dissimilar across angler populations between Texas of the United States and Queensland of Australia. Study results suggest that, in some angler populations, increasing specialization may actually increase anglers' level of consumptive orientation; further investigation is needed to better understand the linkages among specialization, experience preferences, and consumptive orientation; and how these linkages can vary between angler populations or population segments.     

The development of nature based-tourism in Tembarak District,Temanggung Regency

Tembarak District is one of the areas with abundant natural resources. That has an important role for the development of tourism that related to the increase of resource productivity in the context of economic development. But, there are obstacles related to lack of facilities and infrastructure and as well as the ability of human resources. This article aims to examine the concept of nature-based tourism development in research location. The result of this study is landscape image design that can support the development of nature-based tourism potential.     

Assessment of natural resources for nature-based tourism: : the case of the Central Coast Region of Western Australia

Resources for development of a nature-based tourism industry were identified and assessed in the Central Coast Region of Western Australia. The assessment framework developed used both qualitative and quantitative techniques to establish levels of attraction, accessibility, presence of infrastructure and the level of environmental degradation. Data were gathered using a checklist approach to quantify characteristics of sites. Resource assessment was completed using matrices with relevant indicators incorporating weighting techniques. Sixty-five potential nature-based tourism resource sites were identified. The attraction diversity in the Region is high, although the resources were associated with poor accessibility, low levels of tourism infrastructure and moderate levels of environmental degradation. Results from this research were presented to government authorities and incorporated into the planning process. This paper highlights some of the difficulties associated with establishing objective resource evaluation techniques for nature-based tourism, as well as key findings from the research.     

An Exploratory Study of Waiting Lists in Private Clubs

ABSTRACT

To understand the status of waiting lists within the private club industry, 1,000 members of the Club Managers Association of America were randomly selected to receive mail questionnaires. The analysis of 163 completed questionnaires indicated that 69% of the responding clubs did not have waiting lists. The majority of clubs with waiting lists were over 50 years old, member-owned, tax-exempt, and had 500 to 1,000 members and gross revenues minus initiation deposits of between five and ten million dollars per year. Logistic regression revealed that the odds of having a waiting list were 10.68 times greater for a club that had a Membership Committee than for a club that did not have such a committee. Two other factors found to predict the existence of a waiting list were a general membership that understands the importance of sponsoring members, and members that sponsor new members at a rate sufficient to overcome attrition. The following waiting list trends do not bode well for club membership in general: (1) the number of clubs with waiting lists is declining, (2) waiting lists are getting progressively shorter, and (3) members-in-waiting stay on lists for a shorter period of time.     

Theme park revenue management with a dual admission policy

There are several efforts to increase the revenue of theme parks. One of them is to divide admission policy into normal and express admission. If a certain customer buys express admission ticket with more expensive price, it is possible to reduce the excessive waiting time by using the exclusive waiting line for some or all the attraction’s rides. In this study, decision-making elements such as the price of the express admission ticket, maximum allowed number of express admission ticket per day, and the type of rides which can apply the express admission ticket are investigated to maximize the revenue.     

Social value creation through tourism enterprise

Despite the role of social entrepreneurship to create social value and transformation, little is still known about how social value can be generated. Drawing upon the service dominant logic and entrepreneurship literature, the paper aims to identify the resource needs of a tourism social enterprise and evaluate the means by which these resources are mobilised. Twenty seven face-to-face interviews were conducted with key informants in a developing country case study context. The key resources required for social value creation in tourism are natural; financial; political and institutional and human capital. These resources enable the generation of social value at three levels with interlocking value creation processes: at an individual stakeholder level; at the meso level and at the macro-level. Strategies associated with resource mobilisation are stakeholder involvement and collaboration; and relationship development and local community empowerment. A shared understanding of the role of tourism and cultural values is critical.     

Tourism in a developing area: The case of Tamil Nadu,India

This paper discusses the potential for the development of tourism in the State of Tamil Nadu, India. It argues that the State is rich in both natural and cultural resources but is lacking in infrastructure and a well-defined development strategy. A resource based and an urban based development strategy are discussed and it is suggested that the latter may have advantages for a developing area in the early stages of tourism involvement.     

Coopetitive behaviours in an informal tourism economy

In the business literature, coopetition is defined as simultaneous cooperative and competitive activities among actors. In the informal economy, norms and trust take the place of formal contracts among actors and may allow these actors to move from engaging in competition to cooperation easily suggesting that patterns of coopetition in this context might be different to that in the formal economy. This research explores coopetition among informal tourism economy actors using the Institutional Analysis and Development Framework and the concept of shared resources. The results of qualitative case studies of pedicab drivers and street vendors in Yogyakarta indicate that simultaneous coopetition occurs when the actors share multiple resources while sequential coopetition occurs in the context of a single shared resource.     

Hospitality Employees’ Future Expectations: Dissatisfaction,Stress, and Burnout

This study aims to explore the relationship between future expectations of Turkish hotel employees and employee burnout. A survey with 260 hotel employees across Turkey measured whether employees expected their current levels of stress to increase or decrease in future. Those employees who showed signs of burnout syndrome were the ones who expected their current levels of stress to increase in future. The demographic factors such as age and education also related to stress and satisfaction levels of the employees. The findings point out that hotel employees tend to be more satisfied with their jobs at the beginning of their careers, in spite of the higher levels of perceived stress. The study has significant implications for human resource management activities and organizational climate.     

Local cuisines and destination marketing: cases of three cities in Shandong,China

This study analyzes how the three cities of Jinan, Qingdao, and Qufu in Shandong Province of China use their cuisines in promoting their destinations. Based on a critical review of previous studies, a conceptual framework was developed, which included five closely related areas: foods, beverages, dining, farming, and food festivals. All related texts, images, videos, brochures, booklets, and websites designed to market these three cities were content-analyzed. The study findings suggest that all the three cities have not yet fully utilized their cuisines in their destination marketing efforts. Although some of their culinary resources appear in their marketing materials, the local cuisines of these three cities are not yet skillfully integrated into their marketing efforts. The present study offers specific theoretical and practical implications on marketing the culinary resources of destinations that are in the early stages of their development.     

Dual-branded hotels: Resource-based entry strategies in agglomerated markets

Despite the growing importance of dual-branded hotels, research on this trend is lacking. This study investigates the effect of resource-based entry strategies for dual-branded hotels vis-à-vis incumbent market competition on performance. Using a hierarchical linear model, we found that best performance is achieved by dual-branded hotels that pursue a diversification strategy by entering the market with one brand above and one brand below the mode class of the market. Dual-branded hotels can thus achieve competitive advantage by exploiting superior financial resources and tourism destinations are able to gain monetary advantage from resources employed by dual-branded hotels. This study extends current research on dual-branded hotels by investigating entry strategies and contributes to the resource-based view literature by investigating dual-brands’ resource exploitation and resource spillovers in agglomerated markets.     

ITCM在我国游憩价值评估中的应用及改进

旅行费用法(TCM)是当今世界上普遍用来进行非市场资源,特别是对环境资源(包括旅游娱乐资源和各类游憩活动)经济价值评估的方法.该方法主要分为区域旅行费用法(ZTCM)和个人旅行费用法(ITCM).这种在国外应用于资源价值评估的常规方法,在直接引入我国用于旅游资源价值评估研究中表现出一定的局限性.本文在分析旅行费用法用于我国游憩资源价值评估存在的问题的基础上,针对中国旅游者出行方式的特点,应用改进的ITCM模型测算大连星海公园的游憩价值.结果表明,2007年大连星海公园的游憩价值为16.085亿元.     

Impact of human resources practices on employee creativity in the hotel industry: The impact of job autonomy

ABSTRACT

This study aims to offer a holistic model for human resource practices, affective commitment, job autonomy, and employee creativity. It examines the factors that create conditions for bringing forth creativity in employees. Data were collected from 440 employees drawn from 35 hotels using a structured self-administered questionnaire. Confirmatory factor analysis and hierarchical regression analysis were used to analyze the data. The findings of the study reveal that affective commitment was acted as a mediator between human resource practices and employee creativity while job autonomy was acting as a moderator between affective commitment and employee creativity. This article contributes to a better understanding of the effect of human resource practices on the commitment level of employees working in the hotel industry and provides evidence that commitment acts as a mediator between the factors of human resources practices and employee creativity.     

温泉移动及大温泉旅游度假建设——兼论熊岳温泉开发

超越旅游资源不能移动概念,本文就温泉移动的条件进行了逐级的技术分析。通过温泉移动,温泉所在区域具有了扩大空间规模的可能,文章进而讨论了大温泉度假建设的有关技术和发展中应给予注意的几个方面。     

Applying the resilience principles for sustainable ecotourism development: A case study of the Nakdong Estuary,South Korea

When studying sustainable ecotourism, the ecotourism system can be better understood as a complex association of various elements that affects the local society and wildlife habitats. The purpose of this study is to plan an ecotourism system for the wise ecotourism resource management of estuary wetlands by using a resilience principle-based systems thinking approach. This study suggests an integrated management plan that considers diversity, connectivity, learning, participation, and polycentric governance to solve universal and important issues, such as estuary dam removal, urbanization, and natural resource use in the estuary's social-ecological system. The ecotourism system plans suggested in this study include minimizing ecological conflict and load through an improved sense of responsibility among stakeholders and strengthened protective activities. The results of this study suggest appropriate roles for various stakeholders in the management of tourism resources that can be used to establish new guidelines for ecotourism destination planning.     

Outdoor recreation participation and views on resource development and preservation

Abstract

Views on the preservation of resources versus their development for recreation are compared among participants in three types of outdoor recreation: “appreciative”; activities (cross‐country skiing, hiking, and canoeing); “consumptive”; activities (fishing and hunting); and “mechanized”; activities (motorboating, snowmo‐biling, and trail biking). The results from a 1984 questionnaire survey conducted in Edmonton and Calgary, Canada, indicate a stronger preservationist orientation among participants in appreciative activities, whereas (with the exception of hunters) participants in consumptive and mechanized activities hold stronger pro‐development views. These differences cannot be attributed to simultaneous variations in socioeco‐nomic characteristics or environmental attitudes among the recreational groups. The findings suggest that differences in outdoor recreational activity preferences represent an important source of variation in views about appropriate levels of preservation versus development of Alberta's natural and wildernesss resources.     

旅游资源与旅游吸引物:含义、关系及适用性分析

旅游资源和旅游吸引物分别是汉语界和英语界经常使用的重要概念,然而学术界对这两个概念的理解和使用方式不但存在国别差异,还存在概念内涵与外延理解的深层次分歧。文章通过梳理这两个概念的界定方式、含义理解、翻译使用等方面的分歧,从概念产生背景、语词本意、逻辑规则、现实含义等角度,逐一进行辨析,指出旅游资源和旅游吸引物这两个概念是中英文学术界创造的具有旅游学科独特含义的专属概念,它们总体上被用来指称旅游活动的对象。旅游资源一词容易引发诸多理解歧义,而旅游吸引物一词在含义上更为清晰、准确,有更大的使用空间;而常被我们用来作为旅游资源英文对译词的tourism resources,其在英语中的实际含义并非如此,使用频率也不高。文章还将旅游资源和旅游吸引物的概念界定方式进行了分类,概括了其间的核心差异,疏解了歧义,辨析了合理性。在此基础上,对利珀(Leiper)的旅游吸引物系统论做出了新的解读。     

A “load-carrier” perspective approach for assessing tourism resource carrying capacity

To address the challenge of global tourism resources being overloaded or underutilization, there requires an adequate method for assessing the tourism resource carrying capacity (TRCC). However, the majority of previous evaluation perspectives on TRCC are limited by thresholds. This paper develops an innovative approach for assessing TRCC from the “load-carrier” perspective. TRCC is assessed by exploring the interaction between the carriers and loads of tourism resources. Chongqing city in China is employed as the case city to demonstrate the application of the established TRCC method. The conclusions are as follows: 1) This study elaborates the new connotation of TRCC from the perspective of “load-carrier”, and establishes the TRCC evaluation system based on the dynamic relationship between the carrier and load of tourism resources. 2) The proposed TRCC evaluation method is proved effective through an empirical study of Chongqing. 3) Chongqing's case unveils that the overload performance of TRCC can be dynamically monitored and predicted. By applying the TRCC evaluation methodology developed in this study, tourism managers and policymakers can identify whether it is the load or the carrier of tourism resources that affect the performance of TRCC, thereby taking targeted policy measures to eliminate potential risks of overload or underutilization.     

When quality signals talk: Evidence from the Turin hotel industry

This study analyzes the relationship between quality signals and price setting through the application of hedonic price functions. The model proposals also include variables relating to land use policies and tourism development strategies. A simultaneous equation model endogenously estimates quality signals. This method is appropriate for analyzing emerging urban destinations, as characterized by the presence of an expanding hotel industry. The results are based on a dataset of 145 hotels in Turin, Italy. The empirical findings reveal that reputation-based quality signals help explain tariff levels. Price proposals also include a premium for quality assured hotels, defining some limits of the current hotel classification system. The empirical evidence has significant marketing implications for the hospitality industry’s competitiveness, since the results clarify the impact of quality signals on price level.