体育用品企业物流管理的电子商务化研究

鉴于电子商务化物流已是目前我国体育用品企业在管理中所面临的一个重大问题,本文通过对我国体育用品企业物流管理的现状研究,论述了体育用品物流管理实施电子商务化的难点和必要性,并提出了我国企业物流管理的电子商务化应对策略。     

The Process of Trust Formation in E-Business: Insights from Case Studies of Two Small Firms

Purpose: The purpose of this research is to investigate and theoretically explain the process of trust formation in high risk e-business.

Methodology/approach: The interpretive case-based approach has been used in this study. Inductive analysis of interview data helped to develop the process model of trust formation in the context of business-to-business e-market transactions by two small firms.

Research implications: This research explains how and why trial outcomes influence trust formation. The findings also indicate the importance of the trialing process as a legitimate means of determining trustworthiness of the other party and the e-business platform. These findings add to the existing body of knowledge on trust in e-business and have important implications for further research.

Practical implications: The practical implication is that if sponsors of business-to-business e-markets can support initial trials, it would foster trust and lead to more active usage of e-business methods.

Originality/value/contribution: This research shows that trust formation in high risk e-business is a dynamic process, influenced by changes in risk perceptions from repeated trial outcomes in initial stages, a departure from prior variance studies with assumptions of static perceptions of risk and trust.     

E-Business Operations Shift: From Supply Chain Management to Sense-and-Response Systems

ABSTRACT

The design of e-business operations is often relegated to the implementation stage of the Internet commerce development process. The objective of this paper is to present a new framework to facilitate continuous electronic communication among trading partners in the supply chain and the seamless integration of electronic operations throughout the e-business development process. As background, the paper reviews e-business design methodology and related supply chain issues. Then, it articulates a demand-driven, sense-and-response system (SRS) framework for guiding e-business operations and monitoring products across value chain networks without hindering human autonomy. The paper presents a model for the SRS integration of business-process enabling strategies, technologies and systems, such as Enterprise Resource Planning, Customer Relationship Management, Supply Chain Management, Collaborative Planning, Forecasting, and Replenishment, Point of Sale, Radio Frequency Identification Tags, and Global Positioning System. These systems can be instrumental in the ultimate SRS framework realization. The paper also examines ways in which SRS framework implementation may prevent the bullwhip effect by quickly anticipating demand and reducing response time.     

REVERSE LOGISTICS: THE RELATIONSHIP BETWEEN RESOURCE COMMITMENT AND PROGRAM PERFORMANCE

In response to increasing volumes of returned products, firms are establishing programs to guide the reversal of flows in the supply chain, i.e., reverse logistics. With reverse logistics programs firms seek cost savings and efficiencies related to reclamation, redistribution, and disposal of products returned “upstream” to the retailer or manufacturer. This paper reports on a recent survey of electronics catalog retailers regarding reverse logistics program involvement. In addition to creating a profile of current reverse logistics activities in an industry characterized by high volumes of returns, the research also examines the relationship between investment in reverse logistics related resources and reverse logistics program performance.     

A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks

With the advancement of technology, the rate of replacement of unused electronic devices by consumers has increased. Throwing away these devices wastes the scarce natural resources used in their production and also has harmful effects on the environment. Using the concept of reverse logistics leads to the reduction of waste of electronic products such as laptops and the reuse of their parts. To implement the reverse logistics process in the production process, companies need to know which parts of their products have problems or breakdowns when used by consumers so that they can make the right decision about reusing, repairing or recycling the returned product parts. In this paper, the most effective decision-making strategies in reverse logistics based on consumer feedback are discussed. The result of using this model presented in this research is reducing costs and increasing producer productivity, which will ultimately lead to consumer satisfaction. This paper focuses on social media data to gather consumer feedback to optimize the decision-making process in reverse logistics through a data analytics approach. A case study is conducted on Twitter data regarding consumer opinions about MacBook Pro and MacBook Air. By using DEMATEL and network analysis techniques, factors affecting the improvement of the quality of MacBooks have been prioritized. The results showed that the proposed approach can help manufacturers by (a) finding effective features on consumers' behaviour and attitudes through their feedback in social networks, (b) identifying how factors influence each other (c) prioritizing factors, to establish the reverse logistics process which leads to increase consumer satisfaction and improve their performance.     

INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT

The use of reverse logistics systems is becoming more common as firms realize the value that can be reclaimed from returned goods. This study investigates the influence of information systems (IS) support activity on reverse logistics performance, as well as the moderating effects of relationship commitment within reverse logistics arrangements. In a survey of CEOs of U.S. catalog sales electronics companies, information systems support is found to moderately affect two separate performance constructs related to reverse logistics programs. The research also indicates relationship commitment is critical to more fully realizing the value of IS support in reverse logistics arrangements.     

电子商务环境下的第三方物流

本文从物流在电子商务发展中的推动力入手,分析电子商务物流和第三方物流的关系,得出第三方物流是电子商务物流的必然选择,并提出了发展第三方物流的策略。     

Technological Factors Relevant to Continuity on ERP for E-Business Platform: Integration,Modularity, and Flexibility

ABSTRACT

Most enterprise systems (ES) solutions have evolved with the technological factors of flexibility, modularity and integration embedded to fit both business and information technology (IT) requirements for many organizations. Recently, Enterprise Resource Planning (ERP) and business-to-business electronic business (e-business) have received much attention within both the practitioner and academic communities, especially concerning the technological factors. The purpose of this study is to develop a framework that could be used to investigate a possible relationship between ERP and other ES systems with the factors of flexibility, integration and modularity for e-business.

In the 1990's, ERP systems were introduced to fulfill some of the technological requirements across functional areas within a corporate boundary. Moreover, with the exponential growth of Internet technology and the emergence of e-business, the focus of ERP systems has changed from an integrated functional focus within an organization to one reaching outside the organization throughout the value chain system. It is expected that an ERP system can facilitate an e-business effort of an organization.

In order to serve as a platform for e-business, an ERP system must also be able to be extended to support a range of external constituents for a firm. The process must involve an investigation of ERP technological factors along with any other emerging ES solution of the firm. This study investigates ERP and other ES systems for e-business with a focus on the technological factors of flexibility, integration, and modularity.     

E-Business Education in Transition

ABSTRACT

The present study built on previous research to explore the development of e-business education in North America. Data was collected from college and university web sites on master's and bachelor's e-business programs. Findings suggest that the number of both types of e-business programs is increasing. The proportion of technical e-business courses in such programs also appears to be growing. This may reflect a move toward balanced treatment of technical and nontechnical e-business course content.     

Reverse logistics program design: A company study

A series of visits to a Fortune 500 wholesale distribution company of technology products revealed a changing perspective regarding building and implementing reverse logistics programs. Five major initiatives define the reverse logistics program design process at this company: (1) Gain senior management support and turn reverse logistics into a company-wide initiative; (2) Involve your customers in the reverse logistics design process; (3) Give distinct recognition to the employees involved in handling returns within the firm; (4) Implement carefully developed written rules and procedures that reflect both internal and external concerns; and (5) Assign strict responsibility for the execution of the reverse logistics program. The study follows these five major considerations in more detail. The interviews and observations at this particular firm provide guidelines for managerial decisions relating to reverse logistics.     

The role of design in the future of digital channels: Conceptual insights and future research directions

PurposeIn the past channel literature has looked to other disciplines in developing and refining their theories, models and methods in order to evolve the field. This paper traces such history and highlights the substantial changes caused by the digital age. In light of this, the inclusion of design theory into future channel management is presented to overcome existing concerns.Design/methodology/approachA comprehensive review of literature on the history of channels, the emotional experience (people), limitations of digital innovation (technology) and the role of design (business) has been conducted to create a new approach, built upon the theory of the techno-economic innovation model.FindingsThe findings of this study propose design-led channel management as a new research area, providing novel research questions and future research directions. The inclusion of design and emotion theories indicates that the future of digital channel design requires a deeper understanding of customers and needs to go beyond technological advances.Theoretical implicationsThe findings provide an opportunity to explore dynamic theories and methodologies within the field of design that will broaden the horizons and challenge existing notions in channel literature.Originality/valueThis paper is the first paper that introduces the theory of Emotionate, as the next evolution of channel literature. The value of Emotionate lies in providing a new design-led process of integrating emotion to provide advice to practitioners as well as identifies research areas for academia, thereby extending the reach and richness of this emerging research field.     

电子商务环境下发展企业物流

本文结合电子商务和物流理论,分析电子商务环境下企业物流及其特性,同时比较传统企业管理,探讨了发展企业物流的策略转变。     

The Reverse Logistic Process of an Automobile Supply Chain Network Supported by a Collaborative Decision-Making Model

Decision system technologies have long since been a strong support to model and solve planning complexities in the supply chain in a collaborative context. Moreover, one of the main topics to emerge is reverse logistics, which is becoming more relevant in supply chains in terms of the logistics process of removing new or used products from their initial point. Therefore, to present the main aspects that should be considered to share the decision information, which is already used among the members of the supply chain, a study of reverse logistics has been carried out to discover how decision-making activities support the process in supply chains. Furthermore, a simulation experiment has been performed with both the DGRAI 3.0 tool and Rockwell Arena 11^® to observe the quality evolution of decision making and the economical impact that the proposed collaborative model will have on the current system. Moreover, this research work shows that a clear impact will appear on the decisional quality at the bottom levels of the supply chain than on the decisional quality of the whole system. The main work hypothesis is that the logistic process costs must lower given the implementation of the proposed collaborative model.     

E-Business Method: A Cyclical-Model for Internet Commerce Development

ABSTRACT

This paper presents a methodology for designing and deploying electronic enterprises–a step beyond intuitive or rule-based approaches. As a starting point, the paper presents a cyclical-model consisting of three e-business development phases: conceptualization, simulation, and implementation. Since an e-business “idea” rarely springs forth complete and ready to go, realizing the idea–that is, turning it into a commercial product, system, process, or profitable enterprise–requires business development. Business development requires analysis of the potential organizational structures, IT architectures, HR policies and procedures, strategies, market niche, partnership agreements, and so on, until a satisfactory enterprise design is found. Such consideration and experimentation can be done mentally (intuitively), or by drawing on a napkin (informally), or more logically using strategic and marketing analysis, revenue/cost/asset/operational business models, computer simulations, and other quantitative and qualitative management practices and techniques. In any case, only rarely is the result of the first development effort completely satisfactory, perhaps the business system or process will be too difficult to develop, too complex, or too costly to implement, maintain, or sell. So, once again the business idea goes into the cycle of developing, testing, redeveloping, implementing, and re-testing. Succinctly, the methodology advocated in this paper provides a framework for guiding the e-business development process.     

Dubai e-Government: An Evaluation of G2B Websites

ABSTRACT

This paper evaluates the Government-to-Business (G2B) aspect of Dubai e-government. The research revealed that while businesses are generally aware of Dubai e-government services, they do not often use them for transactions. Another finding was that responses to businesses' queries made online or via e-mail are not rapid enough. A single e-business portal for the business community is recommended, which would shift the service approach from department-centric to customer-centric. It is further suggested that in order to stay current, Dubai should use CiRM principles in providing an improved level of service for businesses. This will enhance its position among the world's city and municipal websites. Since Dubai is considered a leader in e-government implementation in the Arab world, it is hoped that the findings will guide regional decision makers as they improve their G2B e-government initiatives.     

Government Liquidation: How Online Auctions Will Replace Bob's Army-Navy Store

ABSTRACT

In the private sector, there is a great deal of interest in the use of forward auctions as a means of increasing recovery rates on surplus or returned items, as part of an overall reverse logistics strategy. Only recently has the public sector realized that it too has the potential to solve its reverse logistics problem and derive revenue at the end of the governmental supply chain. The biggest current experiment in this area involves the Department of Defense. Until recently, American military surplus was sold through physical auctions at 200 facilities worldwide. In mid-2001, the Defense Reutilization and Management Service entered into a unique partnership with Liquidity Services, awarding the firm an exclusive contract to surplus for the armed forces that is not claimed for reuse by other federal, state, and local agencies. Liquidity Services set up a special subsidiary, Government Liquidation, which oversees the storage, display, lotting, and auctioning of military surplus items on its specially-created auction site, www.govliquidation.com. The company's proprietary auction platform provides complete fulfillment solutions, including the handling of payments, shipments, and customer service, and dispute resolutions. This paper is an analysis of this unique partnership and the results produced to date.     

Investigating a neglected part of Schumpeter’s creative army: what drives new-to-the-market innovation in micro-enterprises?

This paper tests a theoretical model to evaluate e-business capability and value in the fast growth small-to-medium enterprise (SME) context. We propose that e-business value depends on how fast growth SMEs deploy IT resources, strategic planning, culture, and business partnerships to develop e-business capability and business process competence which help these companies to achieve outstanding business performance. Structural equation modelling is employed to test our theoretical conceptualization on a cohort of 310 Australian fast growth SMEs across different industrial sectors. The results show that IT resources, strategic IT alignment, market orientation, and business partnerships do contribute significantly and indirectly to SME performance through the development of e-business capability and business process competence. Our study provides an initial empirical evidence to understand the relationship between IT and entrepreneurial SME performance. These findings have important implications for research and business practices.     

E-business's impact on organizational flexibility

Organizations are finding that their ability to respond to unpredicted changes in the market is becoming a key factor in survival. The ability to adjust e-business processes to customer preferences (flexibility) has become a necessity for online systems. Despite the interest in e-business flexibility the academic literature has not kept pace with industrial developments. This research study builds upon previous work through two investigations. First, the results of five case studies are used to develop a seven (alliance/joint decision management and intelligence, enterprise-wide change management, organizational learning, process oriented agility, network centric information management, leadership of transformation and knowledge exchange meetings) factor model that depicts the influences of flexibility on organizational effectiveness in e-business environments. Second, this paper illustrates how the model can be used as a benchmarking tool and has the potential to become a key learning mechanism. The authors discuss the conclusions and managerial implications of the findings.