Technology and Tertiary Tourism Students

Abstract

This paper presents a students' perspective about the use of technology in tourism education. Expectations and the reality of university study in our technological age are discussed, and recommendations made.     

Editor's note

The relationship between work and leisure has most often been described in terms of three basic models. First, the spillover model suggests that one's choice of leisure is affected by interests and attitudes developed during work. Second, the compensation model holds that leisure choices are the opposite of one's work activities, thus providing satisfaction not realized in the work context. Third, according to the segmentation model, work and leisure are distinct life domains and do not interact. Occasionally, a fourth perspective is added: Work and leisure are mutually influential. Evidence for the first three perspectives is mixed. Moreover, there is a units‐of‐analysis problem in studying work and leisure; that is, what about work and leisure is comparable? A patterned socialization model of work and leisure that encompasses and augments these perspectives is presented in this article. Evidence from the outdoor recreation activities of a sample of workers in the machining and tooling industries of western Pennsylvania is consistent with the position that work and leisure influence each other and that both are the result of prior socialization. The units‐of‐analysis problem is solved to some extent for this group of informants by comparing their work with machines and their leisure experiences with machines. Finally, machinists who engage in more outdoor recreation activities using machines are more satisfied with their leisure, in general.     

Line Manager Challenges in Human Resource Development

ABSTRACT

There is a range of challenges inherent in and surrounding line managers' involvement in human resource development, according to theoretical perspectives. At a conceptual level, the challenges include organisational commitment to human resource development; senior managers' understanding of training and development issues; and trust between line managers and human resource specialists. At a practical level the willingness and ability of line managers to carry out human resource tasks; organisational support; time pressures and workload are all challenges.

The aim of this article is to explore levels and types of line manager challenges in human resource development in the context of a branded international case organisation, Hilton International hotels. The empirical work is derived from a survey of 760 of Hilton International's UK line managers on their perceptions of, and involvement in, human resource activities. With a survey yield of 328 questionnaires, the Hilton work affords an in-depth analysis of the perspectives of line managers on their interface with human resource development. In particular, the analysis reveals high levels of senior manager understanding of training and development issues, very high levels of trust in human resource specialists and high levels of personal commitment to the human resource development activities. However, also evident are issues of conceptual understanding and responsibility for the service quality strategy that shapes human resource development activities, together with the importance senior managers attach to human resource development, and workload pressures. The respondent line managers themselves make suggestions, notably in the provision of training, to improve their involvement in human resource development within Hilton International hotels.     

Hospitality and Tourism VET in Schools

ABSTRACT

Students undertaking vocational education and training (VET) in school comprise a rapidly growing component of Australia's VET system, with numbers reaching in excess of 100,000 by the Year 2000, representing around 8% of Australia's vocational students (ANTA, 2002). The inclusion of VET in schools has meant changes to curricula, structures, industry partnerships-and changes in the specialisations of teachers. Finding suitably qualified teachers for classroom delivery of VET has become a pressing issue. The University of Queensland explored the need for a teacher education program for hospitality and tourism teachers, conducting an analysis of the demand for specialist VET teachers, a focus group involving key stakeholders to explore issues surrounding the provision of these teachers, and identified appropriate pathways for their education. This paper reports on the context and background of VET in schools, recommendations of the focus group and the development of a program by the university.     

The Relationship Between Demographic Characteristics and Socialization Outcomes Among New Employees in Hong Kong Hotels

Abstract

High turnover among new hotel employees has become a major concern for Hong Kong hotel managers. Previous studies have shown that the demographic characteristics of employees are related to their subsequent behavior and attitude. However, there is little vigorous discussion on new employees in particular. This study examines the relationship between the demographic characteristics of new employees and their socialization outcomes in the Hong Kong hotel industry. Its findings show that there are significant differences between the effects of certain demographic characteristics on job satisfaction, organizational commitment and turnover intentions. Some recommendations for maintaining new employees' productivity and minimizing turnover intentions are made for hotel managers' consideration.     

The Competitiveness of International Meeting Destinations in Asia

Abstract

This study was designed to discuss marketing strategies for meeting destinations in Asia, especially for Seoul. To achieve this purpose, an e-mail survey was conducted with meeting planners and buying centers to investigate their perspectives on the site selection attributes and the performance of the five meeting cities in Asia-Bangkok, Hong Kong, Seoul, Singapore, and Tokyo. As the result of this study, there was a little difference of perspectives on the site selection attributes and destinations' performance between meeting planners and buying centers. These results could be used to develop competitive marketing strategies for each destination.     

Recruiting the Best

Abstract

This study investigates which workplace opportunities or offerings most influence hospitality studentss' likelihood of choosing and recommending a particular hospitality company. Data collected from hospitality management indicates that, consistent with previous research, Career Development and a Positive Work Environment continue to be important factors in influencing studentss' choice of employment. New for this study is the Quality of Life issue, a significant factor for this generation of hospitality management students. The study findings provide further recommendations for hospitality recruiters to attract and retain entry-level managers.     

Effect of Supervised Work Experience on Perception of Work in the Tourism and Hospitality Industry

ABSTRACT

This study examines how supervised work experiences, among other factors, affect tourism and hospitality undergraduates' perception of work in the industry. Other factors include parents' influence, students' experience with the industry as customers, family connections with the industry, previous industry-related work experience and sources of information about the industry. Perceived importance of tourism to the destination was also included, in view of the specific changes taking place in the tourism environment of the destination under study. Results indicated that undergraduates in junior students were influenced more by their parents while senior students their SWEs. The study offers recommendations to alter or enhance students' perception about industry work.     

Motivation and involvement in adventure tourism activities: a Chinese tourists' perspective

ABSTRACT

This research aims to explore Chinese tourists' motivations and involvement in adventure tourism activities, as well as if and how personality and location affect their motivation and involvement. Using a survey that collected 252 responses, this research suggests that stimulus-avoidance and intelligence seeking are the two most important motivational forces. Results indicate that respondents would prefer overseas locations for these activities due to perceptions of greater safety and security, better service, and higher-quality facilities. Respondents who rated themselves as “open” or “closed” in personality differ regarding motivations and involvement. Practical implications are discussed, and recommendations for future research are provided.     

Asia pacific tourism association fifth annual conference: “Asia Pacific's role in the new millennium”

HRM in tourism &; hospitality: International perspectives on small to medium‐sized enterprises

HRM in Tourism &; Hospitality: International Perspectives on Small to Medium‐sized Enterprises Edited by Darren Lee‐Ross, Cassell (Wellington House, 125 Strand, London WC2R 0BB) ISBN 0–304–70410–5 (hc), 0–304–70411–3 (pb), 1999

Human Resource Management: International Perspectives in Hospitality and Tourism In Norma D'Annunzio‐Green, Gillian A. Maxwell and Sandra Watson eds. The Continuum International Publishing Group Ltd. (The Tower Building, 11 York Road London SE1 7NX England) ISBN 0–8264–5765–7, April 2002     

Interview with Joe McInerney,President and CEO,American Hotel & Lodging Association,Fall 2004

ABSTRACT

All business firms are now competing in the global marketplace for the best employee talent available. One stratagem in this effort for suitable employees is utilization of the World Wide Web. Restaurant firms have followed suit and are attempting to attract the best possible employment candidates worldwide. In as much as web site interactions are multidimensional, these companies attempt to demonstrate their inclusive character and varied cultural perspectives as the employer of choice. Restaurant firms identify themselves as equal opportunity employers; however, the lack of multicultural development, as depicted on their web sites, does not reflect this commitment. To study this issue, a content analysis was conducted on the 100 most prominent restaurant firms in the nation. The bounds of this group are based on corporate sales; hence, they are the largest restaurant firms in the nation. Although diversity is broadly constructed to include all minorities, this study will be investigating Hispanics as the population in question. This analysis identified indicators of the firm's diversity culture. The indicators were both pictorial and verbal representations and other general portrayals of the greater Hispanic population. This analysis found that most of the firms' web sites provided little or no concrete evidence of the firms' active commitment to diversity. Further, the study revealed “disconnects” between the intended message of being an equal opportunity employer and the actual message.     

Asian North Americans' Leisure: A Critical Examination of the Theoretical Frameworks Used in Research and Suggestions for Future Study

ABSTRACT

The aim of this study was to critically examine the theoretical frameworks employed in the existing research on Asian North Americans' leisure and to offer insights into additional theories that might be used in future research on the topic. The study reviewed three major theoretical frameworks employed by previous research in the field of leisure studies: (1) assimilation and acculturation theory, (2) ethnicity-based theories, and (3) self-construal. The study also provides recommendations for alternative theoretical approaches that could be used in investigations of Asian North Americans' leisure, including racial discrimination and stereotyping, the multiple hierarchy stratification perspective, transnationalism, and cultural and social capital.     

Asian tourism in a new global paradigm

Mr. Semone's presentation identifies the challenges of today's political, social, environmental and economic realities and how they are forcing the Pacific Asian tourism industry to re‐invent itself. Unlike any time in PATA's 50 + year history, the leaders of the travel and tourism industry are being forced to look beyond the challenges of the immediate travel community and begin to engineer tourism as a tool for society to mitigate some of the great ills of our world. The challenges are clearly enormous; as are the opportunities for travel and tourism to take a more paramount role in our brave new world.     

Cultural sustainability and fluidity in Bhutan's traditional festivals

Abstract

This paper engages the “culture gap” in the sustainable tourism literature by addressing issues of cultural sustainability through an investigation of traditional festivals in Bhutan. Cultural sightseeing is the major motivation for tourism to Bhutan, and religious festivals are among the primary contexts within which local people and tourists interact. Tourism brings forces of modernization and globalization into contact with traditional practices, with various consequences. Based primarily on on-site observation of religious festivals, and interviews with Bhutanese monks and abbots, this paper explores the incursion of modernization into traditional festivals. Bauman's concept of "liquid modernity" is applied to articulate the intertwining of traditional and modern practices and frames of reference in constantly changing ways. This leads to a critical discussion of how the case of Bhutan’s festivals reveals the necessity of seeing cultural sustainability in fluid and evolutionary terms, especially in our “liquid modern” times. Foreign tourists and local youth are identified as particular agents of liquid modernism in the religious festivals, bringing perspectives and behaviors that diverge from those of the traditional society within which the meaning and practices of these festivals are rooted, which in turn affects the performance and performers of the dances.     

Mainland Chinese Canadian Immigrants' Leisure Satisfaction and Subjective Well-Being: Results of a Two-Year Longitudinal Study

ABSTRACT

The purpose of this study was to examine whether recent Chinese Canadian immigrants' (a) leisure satisfaction, happiness, and life satisfaction changed over a two-year period and (b) if leisure satisfaction affected their subjective well-being (SWB) over this same period. Participants completed an initial, trilingual telephone questionnaire (N = 220) and then were recontacted every six months for two years. Hierarchical linear modeling indicated that leisure satisfaction decreased over the two-year period, likely because of “leisure shock,” employment of a “withdrawn” strategy, or both. The results also showed that leisure satisfaction significantly and positively affected happiness and life satisfaction. Study limitations are identified, theoretical and practical implications are discussed, and future research recommendations are outlined.     

The Core and Balance Model of Family Leisure Functioning: A Systematic Review

ABSTRACT

In the past 15 years, the Core and Balance Model of Family Leisure Functioning has emerged as a focus in family leisure research. This body of work has demonstrated that family leisure involvement is consistently a significant predictor of elements of family well-being from multiple perspectives in the family, and among a variety of family types. A closer examination of this work reveals a more complex interrelationship between family leisure involvement and well-being and calls for further refinement and testing of the model. A systematic review of this body of work was conducted with the goals of offering a summary of findings, a revised graphic of the model, strengths, limitations, and recommendations for future work. Nineteen peer-reviewed journal articles, nine research abstracts, and one dissertation were reviewed.     

Fate control and leisure attitudes

It has been suggested that attitudes toward leisure may be affected by one's perception of the ability to control life's consequences. Rotter's I‐E scale was used in the present study to measure the perceived locus of control and was correlated with the scales of Neulingers Leisure Attitude Inventory. Results indicated that positive attitudes toward leisure were generally more associated with an external than an internal locus of control, i.e., with the perception that one's fate is to a large degree personally uncontrollable. These results are explained in terms of the confounding influence of work/achievement orientation in the measurement of and in the relationship of those variables. Implications for leisure counseling, leisure education, and therapeutic recreation are also discussed.     

Why People Play at Work: A Theoretical Examination of Leisure-at-Work

ABSTRACT

Postmodern perspectives on work and leisure acknowledge the interwoven nature of these domains, an example being the increasing number of organizations intentionally incorporating leisure into the employee experience. Existing research, however, provides no specific theoretical guidance regarding the potential impacts of strategically integrating recreation activities into the work domain. Thus, based on positive organizational scholarship and leisure science theories, we build an individual level model describing the phenomenon of leisure-at-work (LAW). We propose LAW activities have the ability to produce feelings of personal expressiveness at work as moderated by employees' perceptions of the activities. Personal expressiveness then mediates LAW activities' ability to promote the development of organizational commitment, work engagement, and resilience among employees.     

The Relationships Between Food Service Wait Staff Skills,Satisfaction, Commitment and Their Levels of Customer Orientation

Abstract

Restaurants are in an industry that seems to be one of the most competitivein the nation. The challenges of operating in this particular industry are exacerbated bythe relative similarities that exist between many food service providers. One means that may be used to achieve a degree of differentiation may be through the restaurant's customer contact personnel, i.e., its wait staff. The restaurant's wait staff is an important factor in determining customer satisfaction and customer satisfaction in turn is an important determinant of the restaurant's profitability and longevity. The purpose of this research is to assess the relationships that exist between the wait staff's levels of customer orientation and their sales skills, job satisfaction and organizational commitment. The results indicate that the positive relationships exist between the wait staff's customer orientation and their skills, job satisfaction and organizational commitment.     

Providing a More Successful Education Experience for Asian Hospitality Management Students Studying in Australia

ABSTRACT

Economic necessity and political influence has resulted in many western universities striving to increase the number of international students choosing their institution. The consequences of increased numbers of international students has implications for teaching staff and domestic students. This research is focused on international students from Asia studying the Bachelor of Business (Hospitality Management) at The University of Queensland and is set in the context of those students' learning experience. Focusing on issues of teaching and learning styles, the research is based on the suggestion that Asian students have to make a substantial adjustment in terms of their learning styles in order to succeed in a Western University.

The empirical research focuses on Asian students' motivation, choices and expectations of their learning experience in Australia and identifies difficulties those students have experienced. Insights of staff within the School of Tourism and Leisure Management at the University of Queensland are also discussed, particularly focusing on cultural issues.

This article concludes with several recommendations concerning strategies that could be, and are being adopted by The University, academic staff and Asian students.