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1.
Carole S. Fein 《Tourism Management》1983,4(4):279-289
With escalating travel and convention costs some organizations are looking to teleconferencing by satellite as a possible solution. Although with certain disadvantages over the conventional meeting, it can allow for a maximum of cost-effective information exchange over a geographically disparate area. The author provides an overview of this young industry and discusses what effects teleconferencing will have on business travel. 相似文献
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携程旅行网春秋国旅网e龙旅行网内容交付性研究 总被引:10,自引:0,他引:10
旅行电子商务网站成功的关键因素之一是能否提供满足消费者需求的内容,基于瑞奇曼(Rachman)和布奇南(Buchanan)的研究方法,对国内三个著名旅行网站的内容交付性进行了研究,讨论了我国旅行电子商务网站在内容建设方面存在的问题以及改进的方法。 相似文献
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Peggy O. Shields 《Journal of Travel & Tourism Marketing》2013,30(4):369-387
A case for wanderlust, or a strong desire to travel, was developed in an elaborate study involving numerous variables. Findings indicate that wanderlust begins with early, and varied, travel experiences and continues and inspires future travel behavior. Overall, college students exhibit a high level of interest in both leisure and business travel. The impact of past experience is dramatic with a strong relationship between travel experiences prior to college, while in college, and expectations after college. A financial commitment to this desire to travel was also found, particularly among females who exhibited a higher level of wanderlust for leisure travel. Overall implications for the travel and tourism industry are discussed. 相似文献
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Tomomi Hanai Takashi Oguchi Kiyoshi Ando Kazumi Yamaguchi 《International Journal of Hospitality Management》2008
The purpose of this study is to investigate the attributes of the satisfaction that are related to the lodging-guests’ tendency to revisit the lodgings and to compare these attributes among the different travel styles, such as individual travel, travel with friends or as a couple, and travel with family. We examine 6351 guest evaluations from a highly popular travel reservations website. Multinomial logistic regression analyses are performed and they show that the important attributes for lodgings to gain repeat business vary among their guest's travel styles. 相似文献
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本土旅游企业差旅管理经营战略探析 总被引:6,自引:0,他引:6
差旅管理是国外最新引入我国的商务旅游核心产品之一.本文在对国内外文献分析的基础上对差旅管理进行了深入的剖析,同时针对中国新兴的差旅管理市场的发展现状,提出了本土旅游企业拓展差旅管理业务的对策建议. 相似文献
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《Journal of Human Resources in Hospitality & Tourism》2013,12(1):47-57
ABSTRACT No one could have predicted the outbreak of SARS and its impact on the tourism business. Within a fortnight, hotel occupancy dropped by more than 80% to a single digit record. The hotel industry in Hong Kong was largely caught unprepared, and had to quickly work out ways in which to mitigate the loss of business and profit. This paper identifies the impact of SARS on hotels in Hong Kong, and the relevant human resources strategies used to tackle the crisis. The findings show that unpaid leave and involuntary separation were the most common immediate solutions adopted by the hotels. 相似文献
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《Journal of Quality Assurance in Hospitality & Tourism》2013,14(3-4):147-162
SUMMARY Mobile business applications in tourism have been developed in the last years for various platforms and services. However, most of the applications have been tested in lab-like conditions. The article describes the trial case of St. Moritz, Switzerland. With the help of the Destination-Pilot acceptability, usability, and market potential for mobile information services have been tested in a real environment situation. The trial involves numerous visitors and tourist enterprises. The paper presents opportunities and limitations to so called mobile travel recommender systems. Strong emphasis is put on the methodical and technical challenges in the set up trial phase as well as on potential business models for exploitation. 相似文献
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《Journal of Human Resources in Hospitality & Tourism》2013,12(3):91-100
Abstract The strategic role of human resources function in China's hotel industry is more important than ever before. An increasing number of hotels begin to recognize its significance of such role in sustaining growth in the competitive hotel marketplace. This study focuses on the on-job training aspect of the human resources by first identifying the major problems faced by the industry. The underlying factors of the problems are then investigated; and possible solutions are recommended. The discussion is in the context of five stakeholders in the on-job training function of China's hotel industry. They include hotel employees, hotel management, government agencies, universities, and non-university training institutions. 相似文献
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Carley Sutton 《Journal of Quality Assurance in Hospitality & Tourism》2014,15(2):115-133
Different quality management concepts, including Six Sigma, have been applied by many different types of organizations. Although much important work has been documented regarding Six Sigma, a number of questions remain concerning the applicability of these concepts in various organizations and contexts. Currently, limited research has been conducted on the Human Sigma approach. Therefore, the purpose of this article is to analyse the principles and philosophies of Human Sigma and its relationship to Six Sigma through a systematic review of the literature. It is suggested that this in turn will lead to a better understanding of the Human Sigma approach and ultimately bridge the gap in the literature. Therefore, the paper argues that much can be learned from the principles and practices of Six Sigma, however the discussion further provides an assessment of the Human Sigma principles and their potential suitability to tourism businesses. In particular, specific similarities and differences concerning areas such as methodologies, tools, and results are presented in this article. 相似文献
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Trends in business tourism management 总被引:1,自引:0,他引:1
Fred R. Lawson 《Tourism Management》1982,3(4):298-302
There has been significant growth in the business travel sector of tourism, which includes both individual travel and organized group arrangements, eg for conferences, conventions and exhibitions. This article considers the various types of business travel, the influences on demand, and trends in development of facilities. 相似文献
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《Journal of Human Resources in Hospitality & Tourism》2013,12(3):77-90
Abstract Self-efficacy has been confirmed empirically as a determinant of performance and its utility has been demonstrated for such workplace functions as succession planning and team building. The effects of leader-member exchange (LMX) have also been studied in terms of such a construct's effect on subordinate performance. This study considers the potentially moderating effect of LMX on food-service managers' self-efficacy and their workplace performance. While the relationship between self-efficacy and performance has been established in diverse fields, this study indicates the causal linkage is also strong in foodservice management. Moreover, it appears that LMX is a strong moderator, affecting those with higher levels of self-efficacy most significantly. 相似文献
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Developing a market orientation is one of the key issues in market‐orientation research. In this study, based on a survey of top managers from 143 Chinese hotels and 72 travel services—two tourism sectors with distinctly different business environments—we explore the effects of environmental conditions on the development of market orientation. In particular we examine whether environmental conditions have a direct impact on the level of market orientation or whether they moderate the relationship between market orientation and its antecedents. We find that the effectiveness of top management emphasis varies under different environmental conditions but that the impact of other antecedents is not influenced by environmental conditions. 相似文献
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Four stakeholders are involved in corporate travel: management, travellers, travel suppliers and travel management companies. A successful corporate travel management process is dependent on cohesion of values between these stakeholders and pursuit of common goals. Value conflicts can influence the effective management of the process. The purpose of the study was to propose a model which recognises value conflicts, the interdependence of stakeholders and incorporates common goals. The so-called ‘Soft Value Management Model’ was selected and conceptualised in the context of corporate travel management. This study defined and surveyed each stakeholder group in terms of their values and objectives on travel management information; travel policy and compliance; travel management company partnerships; and travel expenditure processing. Quantitative and qualitative techniques were used. The results show that value conflicts exist between stakeholders. The model provides a theoretical foundation against which an effective travel management process can potentially be measured. 相似文献
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A destination has no chance of being chosen unless it is part of a tourist's early consideration set (Crompton & Ankomah, 1993), implying the tourist's awareness of the destination. Raising awareness for a destination is challenging, especially in times of global competition. We investigate a common, yet empirically untested, assumption that business travelers can be converted to holidaymakers at the same destination at a future point in time. Empirical results indicate that business travelers do use business trips to a new destination to assess the potential for future leisure travel. Marketing strategies which destinations could deploy to entice business travelers back as holidaymakers are discussed. 相似文献
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《International Journal of Hospitality & Tourism Administration》2013,14(2-3):47-62
ABSTRACT A resume is used as a screening tool by employers and a method of conveying a job applicant's characteristics. This study attempts to discern how certain characteristics, as shown on a resume, influence the decision to contact by club managers. Six hypothetical resumes are developed with different characteristics, such as GPA, coursework, degree, extracurricular activities, and work experience. Managers were asked to evaluate a job applicant based on a single resume. The results suggest the best resume is one showing the following characteristics: a hospitality degree, an above average GPA (> 3.0), demonstrated leadership, and club-related work experience. 相似文献
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北京市民反向旅游现象研究 总被引:1,自引:0,他引:1
越是城里人越喜欢到乡下旅游,越是文化人越对自然风光一往情深,旅游也遵循利益极大化规律.文章以反向旅游理论为指导,以北京市民调查结果为依据,系统论证了"城→乡"、"文化→自然"反向旅游现象的普遍性,考察了不同群体之间的细微差别.反向旅游普遍存在,但年龄较大、心理保守的人,反向旅游意向不如年轻、心理开放的人强烈.影响人们旅游意向的因素是多方面的,除了追求新奇以外,还要考虑经济、交通等因素.掌握反向旅游规律可以有效避免旅游景区建设的很多误区,如景区现代化、接待设施家庭化等. 相似文献
18.
Ipek Kalemci Tuzun 《Journal of Human Resources in Hospitality & Tourism》2018,17(2):137-153
The main purpose of this study is to examine the negative associations between employees' perception of the effectiveness of performance appraisal practices and deviant workplace behavior. This study also tests the mediating effect of the forms of organizational justice in the relationship between performance appraisal practices and deviant workplace behavior. Moreover, it also investigates how line managers' performance appraisal politics may influence the relationship between perceptions of performance appraisal practices and employee deviant workplace behavior. In order to facilitate this study, the research team employed a survey design. A total of 193 service employees from different service establishments attended the forum where the study was conducted in the capital city of Turkey, Ankara. The results of this study strongly support the premise that effective performance appraisal practices influence employee deviance behavior, and especially that interactional justice is an important predictor of employee violative behavior. Moreover, the findings indicate that there is no evidence regarding the moderating effect of employees' perception of managers' appraisal politics in the negative relationship between performance appraisal effectiveness and employee deviance. 相似文献
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Andrea Collins 《Journal of Sustainable Tourism》2019,27(5):668-688
This paper examines how visitor travel-mode choices to festivals are formed and how sustainable travel could be encouraged. The empirical analysis focuses on Hay Festival of Literature and Arts using semi-structured interviews with visitors. Themes and topics explored through the interviews were informed by theories of travel behaviour. Findings highlight a range of external and internal factors influencing visitor travel-mode choices, which are closely interrelated. External factors reflect environmental elements related to the location and type of overnight accommodation, festival location, travel time and quality of public transport services. Internal factors include autonomy in travelling different routes and times, travelling with young children, cost of travel and physical-health and mobility issues. An additional internal factor was routine use of the car and extension of this behaviour when travelling to the festival. Based on the consolidation of the empirical findings, this paper also proposes a new theoretical framework for capturing a more comprehensive understanding of event related travel decisions. To encourage further sustainable travel, festival organisers and policy makers should not only focus exclusively on travel time and cost but consider a wider array of factors that are unique to festivals and their geographic locations. 相似文献
20.
文章调研了香港实行外游旅行发票印花管理的实践 ,分析这一管理模式的作用与优势 ,探索了广东旅游市场管理制度借鉴这一模式改革创新的思路 ,并论证了其可行性。 相似文献