Environmental management decision-making in certified hotels

This paper analyses environmental decision-making against two axes, motivations and decision-making processes, to understand the reasons for pro-environmental behaviour by the managements of Spanish Eco-management and Audit Scheme (EMAS)-certified hotels. Mixed methods were used to study perceptions of EMAS and reasons for being certified, with current and lapsed EMAS-certified firms triangulated against expert interviews and documentary evidence. Four groups of hotels were differentiated: Strategic hotels (22%) (with high levels of integrated environmental management), Followers (48%), Greenwashers (11%) and Laggers (19%) (with low levels of integrated environmental management). Most hotels were found to be internally driven in their purpose and ad hoc in their decision-making, with limited understanding of externally driven benefits and motivation for more systematic management systems. This questions the success of EMAS as both a continuous improvement management and as a market-based regulation tool for hotels. Few hotels overall related high environmental standards to the possibilities of gaining market advantage: most wished to avoid legal challenges. The paper also illustrates the ways in which hotels opportunistically switch certification systems to get what they see as a better deal.     

Environmental Strategies and Their Impact on Hotel Performance

This study examines the relevance of environmental management as a source of competitive advantage for hotels. The relationship between the environmental proactivity of hotels located in the province of Alicante (Spain) and their economic performance levels was studied, and three strategic groups, based on environmental proactivity, were identified: Proactive, Intermediate and Reactive. The findings show that the degree of proactivity achieved by these hotels does not strongly impact on their organisational performance. Nevertheless, performance levels increase as environmental proactivity grows.     

Energy saving and carbon reduction management indicators for natural attractions: a case study in Taiwan

The growing impact of global warming has made energy saving and carbon reduction (ESCR) by natural attractions an important issue. A set of clear and defined ESCR management indicators could help manage and control attractions, thereby facilitating sustainable development at those places. This study consists of three sub-studies in Taiwan. The first adopted qualitative methods to review related literature and documents and interview experts from industry, government and academia, and thus constructed 35 ESCR management indicators of natural attractions under five domains and seven dimensions. The second sub-study utilised the analytic network process (ANP) to conduct a relative weight analysis of the management indicators and domains. The third sub-study further developed the management indicators into a field survey questionnaire. Four natural attractions were chosen to test the questionnaire and ensure the feasibility of the application of the management indicators. Key areas for improvement were revealed, including using buses to reduce carbon reduction, providing staff training on energy and environmental education and establishing detailed environmental policies and indicators. “Business policy and management” actually bore the highest weight and should be improved first. Positive interaction between tourists and operators is also essential. Suggestions are proposed for the application of these management indicators.     

旅游资源的资产化管理与旅游业环境经济政策研究--兼与敖荣军等同志商榷

本文运用资源与环境经济学相关理论 ,从旅游资源的形态、概念界定与产权、旅游资源的核算与价值评估、旅游资源的交易与可转让性等方面论述了旅游资源实行资产化管理的问题与不可行性 ,并简要分析了我国旅游业现有的环境经济政策的实施情况。     

Developing Woodlands for Tourism: Concepts,Connections and Challenges

Driven by potential economic benefits for rural communities, tourism has become an increasingly central focus of sustainable woodland management in Great Britain. Knowledge of the values and uses of woodlands for tourism, and the impacts of woodland management on tourism is, however, limited. This paper outlines qualitative research in three study areas which used in-depth interviews and discussion groups to engage with tourism providers to explore these issues. It argues that woodlands are an important constituent of ‘countryside capital’, with woodlands” imagery and accessibility, and their natural and man-made resources used directly and indirectly by tourism enterprises. A landscape-scale approach to tourism planning and development is advocated to ensure a more holistic use of woodlands for tourism. Critical issues are identified as being strategy and integration, local engagement, sharing of information, resources, costs and benefits between stakeholders, and policies and practices to stimulate innovation and growth.     

Environmental Management,Environmental Image and the Competitive Tourist Attraction

Studies of competitiveness have been most often conducted at the destination rather than the attraction level. However, a destination is an aggregation of tourist attractions plus supporting infrastructure and services, and many attractions are small-scale destinations in themselves, providing visitors with multiple opportunities. This paper, by examining the environmental strategies adopted in the development process of Nanshan Cultural Tourism Zone, the most visited attraction in Hainan, China, shows that the image, and hence the competitiveness of tourist attractions can be enhanced through sound environmental management practices.     

Introducing Environmental Management in the Hotel Industry

Summary

The hotel industry in Jamaica, like so many other tropical destinations, markets itself on the “3-Ss”-sea, sun, and sand. Hotels ring the north coast of the island in four main resort areas (i.e., Negril, Montego Bay, Ocho Rios, and Port Antonio). Located in sensitive coastal ecosystems, most of Jamaica's hotels face the challenge of reducing the environmental impact of their operations while meeting the increasing demand of a growing tourism industry.

This article presents a case study of the introduction of environmental management practices and systems in the hotel industry in Jamaica over the past 3 years to provide an answer to the environmentally sustainable tourism challenge. It describes the programmatic approach, the results at both the property and industry level, and the lessons learned in replicating the approach to other tropical tourism destinations in the Caribbean and Latin America.     

Crisis Management,Tourism and Sustainability: The Role of Indicators

The damage to tourism caused by a crisis or disaster may not only have serious implications for a national economy but also threaten the livelihoods of many in the destination. The monitoring of crisis indicators could allow intervention to minimise the crisis and offers a chance of protecting tourism for the benefit of all stakeholders. This paper evaluates the role of crisis indicators in sustainable tourism development, and shows why this is closely connected to issues in sustainable tourism. The author challenges the conventional classification of crises and suggests that grouping them according to their triggers is more useful in predicting and managing a potential crisis. Empirical data gathered during interviews with senior Malaysian public and private sector representatives highlight some of the practical issues associated with the identification and monitoring of appropriate indicators. The paper concludes that the new classification allows crisis management to be more cost-effective and may also be a key to indicator development for other aspects of sustainable tourism. The travel trade may hold the key to indicators of market trends, but there would be issues in obtaining the necessary information for reasons of confidentiality.     

Efforts,resources and costs required for long term environmental management of a resort development: the case of Baker's Bay Golf and Ocean Club,The Bahamas

The natural resources upon which the tourism industry relies upon are subjected to intense pressure during and post development. Environmental Impact Assessments (EIAs) are the general method used to evaluate the potential impacts of a development. However, EIAs rarely incorporate an EIA-auditing mechanism, or set environmental standards, for evaluating the long term impacts of a proposed development project. The Baker's Bay Golf and Ocean Club (BBC) serves as a coastal tourism development case study, where an Environmental Management Program (EMP) and prescribed environmental goals were incorporated into the EIA. The goal of this paper is to document the efforts, resources and costs required to implement the EMP in an effort to meet the project goals. Lessons learned include the need to mitigate damaged environments, include measurable ecological goals, and establish an open communications system. Substantial time, costs and resources were necessary to implement the EMP and this information should be incorporated into development planning to establish a process to follow through on EIA recommendations.     

Franchise Core Competency and Its Relationship with Environmental Uncertainty,Competitive Advantage,and Financial Performance: An Empirical Assessment of Food-Service Franchise Firms

This paper examines the relationships between environmental uncertainty, franchise core competency, competitive advantage, and financial performance within the context of food-service franchise companies that build and maintain harmony between external characteristics and internal resources and competency. A survey of 156 food-service franchise firms provides the basis for this empirical investigation. Findings show that both environmental uncertainty and franchise core competency can lead to firm success – but in very different ways. Franchise core competency enhances firm performance by providing differentiation advantage, whereas environmental uncertainty improves performance through franchise core competency. This paper discusses the implications of these findings for researchers and managers.     

Environmental Management Systems for Caribbean Hotels and Resorts

Abstract

Hotels and resorts around the world are now adopting environmental management systems as a means of improving resource use efficiency, reducing operating costs, increasing staff involvement and guest awareness, and obtaining international recognition in the travel and tourism marketplace. This article examines the cost savings and performance improvements at five hotel properties in Jamaica that were among the first in the Caribbean to adopt an environmental management system (EMS). The five hotels evaluated in the case study, Sandals Negril, Couples Ocho Rios, Negril Cabins, Swept Away, and Sea Splash have achieved remarkable improvements in environmental performance, and accompanying cost savings, since implementing environmental management systems (EMS).¹ These results are outlined below and serve as direct evidence of environmental performance improvements that result from proactive environmental management.² Total cost savings for the five properties is estimated to be $615,500, or $910 per room. The properties had a cumulative water savings of 41.4 million Imperial Gallons (IG) achieved; total electricity savings of 1.67 million kWh; total diesel savings of 169,000 liters; and total Liquefied Petroleum Gas (LPG) savings of 259,000 liters. Expressing overall energy use in terms of kWh,³ the total energy savings is 5.67 million kWh.     

Accurately Identifying and Comparing Sustainable Tourists,Nature-Based Tourists,and Ecotourists on the Basis of Their Environmental Concerns

The current study, using a confirmatory factor analysis, developed a multi-item scale consisting of 3 dimensions that exhibited necessary reliability and validity. Based on this Nature-Based, Eco- and Sustainable Tourists (NES)-scale, and by utilizing a cluster analysis, the study identifies 4 distinct segments among a sample of the Norwegian population: nature-based tourists, ecotourists, sustainable tourists, and mass tourists. The analysis shows that while the ecotourists make up the largest segment, the mass tourists represent the smallest segment. Using Analysis of Variance (ANOVA), the resulting 4 segments are later compared on the basis of their environmental concerns. The findings suggest that the ecotourists are the most environmentally concerned whereas the mass tourists are the least environmentally concerned. Finally, based upon the overall findings of the study, a new inductive model is developed. This model highlights the interaction between different types of alternative tourists and mass tourists, by showing, inter alia, that nature-based tourism has over the years become a form of mass tourism. Theoretical and practical implications of the study are also discussed.     

Comparative Review of Research on Environmental Impacts of Tourism in English and Chinese Literatures

China is experiencing an increasingly high level of recreation and tourism use of its environments but only limited studies of the environmental impacts of tourism have been published. This paper is based upon a collection of research papers on the environmental impacts of tourism in English and Chinese, especially research on carrying capacity and the physical impacts of tourism. The paper compares the characteristics of research in English and Chinese literatures. It shows that China lags behind the western world in this research field. Chinese researchers need to: (1) be more critical of the feasibility of carrying capacity applications; (2) introduce new technologies in their research on vegetation and soil; (3) know more about the buffering effects of different kinds of tourist trails such as boardwalks, concrete trails, cross-tie trails, cobble trails and so on; (4) try to shed light on possible positive impacts of tourism; and (5) pay more attention to the protection of environmentally sensitive areas. The paper also discusses the dilemmas of research on carrying capacity and environmental impacts.     

Tourism firms’ environmental rankings and financial performance: a multidimensional scaling approach

The relationship between firms' environmental initiatives and financial performance continues to generate considerable interest. Despite the progress made in the study of this relationship, there is a paucity of research addressing tourism sector firms’ simultaneous environmental and financial performance. This research sheds light on the link between tourism-related firms’ environmental and financial performance. Results indicate that firms that performed well financially ranked higher on environmental initiatives. This suggests that firms’ financial performance may influence environmental performance since firms with good financial performance are better able to allocate more resources to support environmental initiatives. However, since investments in environmental initiatives require financial and manpower resources, firms should only invest in such initiatives if resources are not diverted from core functions, since such actions could affect overall firm viability. Results also indicated that firms that have adopted green initiatives can be classified into four clearly defined categories: progressive firms, which includes firms that simultaneously excel on green initiatives and financial performance; repressive firms or those that perform poorly on both; aggressive firms or those that perform admirably financially but poorly on environmental initiatives; and green firms or firms that perform admirably on green initiatives but poorly financially.     

Sustainable urban tourism success factors and the economic performance of small tourism enterprises

The aim of this study is to introduce the relationship between sustainable urban tourism success factors and the economic performance of small tourism enterprises (STEs). The related data was obtained from 330 STEs business owners/managers in Eskisehir (Turkey). To determine the dimensions Exploratory Factor Analysis was performed and Confirmatory Factor Analysis was used for verifying these dimensions. Structural Equation Modelling was applied in order to introduce the relation which is foreseen. As a result of the analysis, seven dimensions of urban tourism success factors and two dimensions of the economic performance of STEs have been determined and a significant relation was found between them. These findings provide an insight to literature and new directions and suggestions for local governments, regional marketing organizations and business managers on how tourism development and sustainability can be achieved in urban areas.     

Environmental change,resilience, and adaptation in nature-based tourism: conceptualizing the social-ecological resilience of birdwatching tour operations

Resilience theory has emerged as a holistic concept well suited to analyzing tourism systems and which promises important insights into the sustainability of tourism destinations in the face of accelerating global environmental change (GEC). This article presents empirical research into the social-ecological resilience of tour operators using the case study destination of the Otago Peninsula, Dunedin, New Zealand. It addresses the following research question: How do birdwatching tour operators build resilience to drivers of environmental change, including climatic drivers, into their operations? Qualitative interviews with providers of a specific nature tourism sector activity – birdwatching – were conducted with stakeholders including tour operators, conservation organizations, and local government members. The findings highlight current and possible future challenges to birdwatching tourism on the Otago Peninsula. The paper introduces a conceptual framework which highlights the tour operators’ main coping strategies in response to key perceived social-ecological system (SES) drivers of change. Overall, tour operators perceived their main social-ecological resilience to be the diversity of the species of the Otago Peninsula, their business experience, and the strength of their local stakeholder network to respond to SES crises.     

旅游罩:类型、形成机制及其对旅游业发展的启示

旅游罩(tourism bubble)的研究在我国尚未见相关文献,相比较而言,国外的研究已有一定的基础.本文首先引入旅游罩的概念范畴,并对其基本类型作了进一步的划分,认为在旅游活动中,主要存在旅游者罩(tourist bubble)、旅游业罩(tourism industry bubble)和旅游目的地罩(tourist destination bubble)三种不同类型的旅游罩.在此基础上,探讨了不同类型旅游罩的形成机制,认为旅游者的心理因素形成了旅游者罩,大众旅游组织方式形成了旅游业罩,旅游目的地的规划和管理因素形成旅游目的地罩.最后,文章分析了旅游罩对旅游业发展的启示,认为旅游罩的形成和存在在一定程度上对旅游业的发展是不利的,需要采取相关的措施,控制旅游罩的形成或打破旅游罩,以促进旅游业的健康、有序、协调发展.     

Assessment on and Perception of Visitors' Environmental Impacts of Nature Tourism: A Case Study of Zhangjiajie National Forest Park,China

This paper examines trampling impacts on vegetation and soil as well as visitors' perception of these impacts in Zhangjiajie National Forest Park, China. Results indicate that visitor usage is proportionate to trampling impacts, with the two most used trails–Yellowstone Village Trail and Gold Whip Stream Trail–having the highest values in Soil Impact Index (SII) and highest rate of scarred trees. Vegetation and soil near 'Treasure Box for Celestial Books' are the most impacted with the Impact Vegetational Index (IVI) being 87.50% and SII being 2.27, respectively. This spot has the highest level of unacceptability. However, visitors' perceptions of the impacts on their hiking satisfaction are not always consistent with the actual physical deterioration. The unacceptability level for 'Gold Whip Crag' was much higher than 'The General Rock' despite the latter having higher IVI values than the former. It is argued that visitors' perceptions of recreation impacts could be influenced by the interaction of IVI, SII, and the size of the area impacted. Other factors such as visual sensitivity and social elements could also have an effect on visitors' judgements. Finally, this paper proposes management strategies for improving the park's visitor and environmental management.     

生态住宿体验和个人涉入度对游客环保行为意向的影响研究

本文从游客对旅游住宿产品体验和感知的视角,研究生态住宿体验和个人涉入度对游客环保行为意向的影响。结果表明:(1)游客的生态住宿体验和个人涉入度对游客的环保行为意向具有显著的正向影响;(2)个人涉入度包括"感知重要性与娱乐价值"、"符号价值"、"风险可能性"和"风险重要性"4个维度;其中"感知重要性与娱乐价值"及"符号价值"对游客的环保行为意向表现出显著的正向影响,而"风险可能性"和"风险重要性"对环保行为意向的影响不显著;(3)生态意识的调节效应显著。该结论对于丰富国内外相关研究具有一定的理论价值,为旅游住宿企业开发产品的价值诉求提供决策参考。     

Nature-based Tourism and Environmental Sustainability in South Africa

Assessments of environmental factors contributing to sustainable tourism are described in relation to four photographic wildlife tourism enterprises in South Africa. A series of qualitative and quantitative results are presented to demonstrate how nature-based tourism enterprises in protected areas address their environmental impacts. Field-based evaluations and interviews with local community members show how a new Sustainable Nature-based Tourism Assessment Toolkit (SUNTAT) was used to evaluate enterprise performance. Motivations underlying environmentally responsible activities undertaken by private- and public-sector enterprises are described, in addition to their limitations and constraints. Conclusions are made regarding the need for environmentally responsible activities to utilise commercially appropriate best practice, and to consider both the local level and neighbouring livelihood strategies.