The Knowledge Café–A Knowledge Management System and Its Application to Hospitality and Tourism

SUMMARY

Knowledge management is identified as a key success factor in most industries today. While data or information can be stored independently from people, knowledge is bound to people who use it for their interactions. The main goal of knowledge management is to improve the usage of knowledge in the enterprise. Knowledge management systems are not only organizational memory information systems. They also contain organizational standard procedures and a certain cultural attitude. A reference framework gives implementation hints mainly influenced by technical possibilities. The knowledge management system reference architecture contains layers of sources, repositories, taxonomy, services, applications and user interfaces. A software tool that largely corresponds to this reference framework is the Knowledge Café. Possible applications of this tool to the area of hospitality and tourism are described in this paper.     

Travel motivations and destination choice: A study of British outbound market

Abstract

Knowledge of people's travel motivations and its association with destination selection plays a critical role in predicting future travel patterns. The objectives of this study were to uncover the underlying push and pull factors of motivation associated with British outbound pleasure travelers as well as to identify key motivational factors that have significant effects on destination choice. Six push factors and five pull factors were found. “Knowledge seeking” and “cleanliness & safety” were perceived as the most important push and pull factors respectively. The results of logistic regression analyses snowed that the British tend to visit the U.S. for “fun & excitement” and “outdoor activities,” Oceania for “family & friend togetherness,” and Asia to seek a “novel experience.” The findings of differential motivational factors across seven destinations suggest that a destination can capitalize on its strengths with an optimal combination of push and pull factors to attract and retain the British travelers.     

Knowledge Supply Chain Matrix Approach for Balanced Knowledge Management

SUMMARY

Knowledge management projects suffer from concepts which overemphasize a single factor, e.g., information technology. This single factor frequently dominates other factors as processes, structures or strategies. The research question of the paper is how to develop and apply a knowledge management tool that balances different factors in knowledge management projects. The introduced tool, called knowledge supply chain matrix, is derived from a generic business model and four knowledge management processes. The paper describes how the tool is applied within a knowledge management project in the airline industry.     

Ways of Experiencing Leisure

This study used phenomenography to describe different experiences of leisure meanings and to interpret experiences in terms of the complexity in understanding. Four multi-dimensional experiences differing in their phenomenal, contextual, and temporal relations were described. Leisure as achieving fulfillment was judged the most complex understanding, followed by escaping pressure, exercising choice and passing time. More complex understandings resulted in fewer distinctions between leisure and other phenomena, higher levels of contextual diversity and inclusivity in meanings, and greater flexibility in temporal awareness of leisure. Results suggest meanings can be operationalized as a continuum of experiences that display a progression in understanding.     

Tourism Education and the Internet

Abstract

Using the Internet in the teaching and learning environment assists tourism students in achieving two criteria increasingly being expected by employers. These are an understanding of the applications of the Internet to the industry, and a set of operational Internet skills.

In this paper the benefits and challenges of integrating the Internet into the teaching and learning environment are discussed. In addition, the results of a small-scale survey of tourism academics are reported.     

A Lifestyle Segmentation Analysis of the Backpacker Market in Scotland

ABSTRACT

The purpose of the research outlined in this article is to provide a travel lifestyle segmentation analysis of one particular tourist group, commonly known as 'backpackers', who reside in Scottish Youth Hostel Association hostels. This research was undertaken due to the lack of understanding and knowledge of this market in the United Kingdom, specifically their needs, wants and motivations. Five cluster groups were uncovered in total: Typical Backpackers, Discoverers, Outdoors, Family Ties, and Routine Travellers. The aim of this article is to provide a wider understanding beyond the demographics of the backpacker and thus provide useful marketing and promotional advice for suppliers to the backpacker market. It also aims to contrast the Scottish backpacker market with findings in Australia, to determine whether cluster groups uncovered are similar in both countries.     

Locus of Control and Its Role in Determining Student Performance in Food Service Management

Abstract

Locus of control is a significant personality variable in psychology.¹ Some people who feel personally responsible for the things that happen to them are believed to have an internal locus of control. Those who feel that outcomes in life are determined by forces beyond their control are called Externals. In this study, locus of control was found to be a significant predictor of student performance amongst undergraduate students in foodservice management.     

The Potential of Interdisciplinarity for Leisure Research

Abstract

Knowledge about preferences for campsite attributes is needed so that management strategies can be guided by users’ preferences for settings and experiences. However, results of campsite choice studies have shown great variability across settings. Reexamination of this research shows a hierarchical typology of attributes: most important are necessity attributes, which supply basic camping needs, followed by experience attributes, which enhance preferred experience outcomes, and finally amenity attributes, which are relatively minor but can improve site quality. A survey of Whitewater boaters confirmed the predicted order of attribute importance and generally supported the proposed definitions of attribute types. A tentative model of campsite choice is offered in which sites are evaluated first for their ability to provide necessity attributes, then experience attributes, and finally, if more than one potential site remains, amenity attributes. Constraints may cut the evaluation process short anytime after the initial (necessity attribute) stage.     

Test of the validity of the Beaman,Kim, and Smith supply factors

A new measure of supply, termed a “supply factor,” was derived from participation data by three researchers and reported on in an earlier issue of this journal. One weakness in their presentation was their failure to test the proposition that the “supply factor” correlates closely with a traditional inventory of supply. To test for this correlation, this study replicates their method for golf and golf courses. A significant correlation (r² = 0.74) betwen golf courses and the golf supply factor was found.     

BOOK REVIEW

This research uses Camp Blaze, a firefighting camp for young women, to explore ways that the body and processes of embodiment are integral to learning about firefighting. We also address the role that the leisure space of the camp plays in simultaneously constraining and enabling young women's use and understanding of their bodies. Analysis of observational, interview, and photo data revealed that learning about firefighting involved several interconnected processes of embodiment. Results include how the processes of embodiment operated and the importance of learning and social context.     

Exploring Family Roles in Purchasing Decisions During Vacation Planning

Abstract

Family decision making not only has been an interesting subject to consumer behavior researchers but also has served as a valuable source in shaping marketing strategies adopted by the tourism and hospitality industry. However, little research has been devoted to understanding the roles of family members in the decision-making process during vacation planning. This paper attempts to provide further understanding on the nature and the importance of family roles played in making travel purchase decisions. The authors conceptually reviewed past studies to explore different roles played by the core family members in the decision-making process and developed research propositions along with a conceptual model regarding family vacation planning. Relevant marketing implications were discussed and unique research methods were also recommended for further study.     

Beyond “culture”: A comparative study of forces structuring tourism consumption

Knowledge informing tourism management originating in Anglo-Western and/or capitalist societies is ill-fitted for understanding consumptive practices of tourists from societies with different socio-economic and political systems. Based on 75 interviews, this cross-national (China, Russia, U.S.A.) comparative research aims to delineate how tourism consumption is reflective of the broader social reality. Results shed lights on influential factors beyond personal agencies that include four society- (Economic development, Political shifts, Ideology, Wars/disasters) and three individual-level (Family, Life course mobility, Religion) consumption forming forces. We discuss the extent of these influences across the national contexts. Although the modus operandi in tourism is to understand tourism markets as global affecting a local environment, we argue that tourism consumption remains ingrained within a tourist's local societal contexts.     

Grounded Theory of Leisure Travel

Abstract

This article reviews grounded theory studies available in the literature that deepen understanding of leisure travel decisions and tourism behaviors. The article includes a set of core propositions that are examined empirically. The reported study includes applying the “long interview method” and “theoretical sampling” in completing personal, face-to-face, interviews of travel parties at the moment of just ending their visits to a Canadian Province. The empirical analysis focuses on acquiring process data held in the minds of customers-that is, the analysis illustrates emic-based storytelling of what was planned and what actually happened that led to what specific outcomes. Achieving such holistic, case-based views of leisure travel decisions and tourism behavior provides a rich, deep and nuanced-filled understanding of the causes and consequences of such behaviors.     

Developing cultural understanding through story-telling

ABSTRACT

This paper supports the notion that stories can be used to share diverse experiences and build cultural understanding. It is developed from a case study of a module which teaches and practices story-making and story-telling to develop cross-cultural communication and understanding. The paper illustrates a staged process of teaching and learning through stories, reflecting upon our experience at each stage. It explores our role as story-tellers as we engage in a field trip in Indonesia and use stories of our own lives to develop communication with our hosts, encouraging interaction and dialogue about the commonalities and differences in our lives. Our personal journeys are captured in daily journals and a post trip reflection which are used to explore our experience and learning. The paper highlights the contribution of stories to the development of multi-cultural literacy, cross-cultural communication and critical reflexivity.     

Environmental Management Systems for Caribbean Hotels and Resorts

Abstract

Hotels and resorts around the world are now adopting environmental management systems as a means of improving resource use efficiency, reducing operating costs, increasing staff involvement and guest awareness, and obtaining international recognition in the travel and tourism marketplace. This article examines the cost savings and performance improvements at five hotel properties in Jamaica that were among the first in the Caribbean to adopt an environmental management system (EMS). The five hotels evaluated in the case study, Sandals Negril, Couples Ocho Rios, Negril Cabins, Swept Away, and Sea Splash have achieved remarkable improvements in environmental performance, and accompanying cost savings, since implementing environmental management systems (EMS).¹ These results are outlined below and serve as direct evidence of environmental performance improvements that result from proactive environmental management.² Total cost savings for the five properties is estimated to be $615,500, or $910 per room. The properties had a cumulative water savings of 41.4 million Imperial Gallons (IG) achieved; total electricity savings of 1.67 million kWh; total diesel savings of 169,000 liters; and total Liquefied Petroleum Gas (LPG) savings of 259,000 liters. Expressing overall energy use in terms of kWh,³ the total energy savings is 5.67 million kWh.     

Multiple determinants of satisfaction from a specific waterfowl hunting trip

Abstract

This paper builds upon the multiple satisfaction approach to game management by evaluating the individual and combined effects of three basic dimensions—wildlife, human interaction, and nature/sport—on overall hunting satisfaction. In contrast to previous studies that focused on either hunting in general or deer hunting, this analysis was based on hunter evaluations of a specific waterfowl hunting trip. Results generally support the concept of multiple satisfactions, with a combination of wildlife, human interaction, and nature/sport variables accounting for 36% of the variance in satisfaction. Taken individually, nature/sport items explained more of the variation in satisfaction (R² = .23) than either the wildlife (R² = .08) or the human interaction variables (R² = .14). Some discrepancies were noted between the findings presented here and those reported in previous investigations. For example, contrary to several earlier studies that found success to be an important determinant of satisfaction, the zero‐order correlation between the number of birds bagged by the respondent and overall satisfaction was not significant. Such discrepancies with previous research are attributed to the hunters’ prior experience in the setting, their expectations for success, and the population and setting under investigation.     

Nature-based recreation associated with connectedness to nature and leisure satisfaction among students in Brazil

ABSTRACT

There is growing evidence that nature-based recreation (NBR) during childhood promotes connectedness to nature, which in turn fuels NBR during adulthood. In addition to providing a number of health benefits, NBR participation may enhance leisure satisfaction, an important predictor of happiness and life satisfaction. In this exploratory study, we tested these hypothesised links using a path model with a cross-sectional sample of 224 Brazilian college students, where NBR participation during childhood increases connectedness to nature and NBR participation during adulthood, which in turn promotes leisure satisfaction. The model fit the data well χ² (2) = 1.924, χ²/df = 0.962 (N = 220, p = .38), CFI = 1.00, AGFI = .978, GFI = .996, and RMSEA = .00, with results showing an indirect positive link between NBR during childhood and leisure satisfaction, and a direct link between NBR during adulthood and leisure satisfaction. The indirect effect of connectedness to nature on leisure satisfaction was also significant: NBR during childhood fostered connectedness to nature, which motivated NBR during adulthood and higher levels of leisure satisfaction. Leisure practitioners can improve people’s leisure satisfaction by promoting engagement in NBR activities across life stages and emphasising connection to nature.     

“Couchsurfing has made me a better person and the world a better place”: the transformative power of collaborative tourism experiences

ABSTRACT

Presented as an alternative form of tourism, Couchsurfing is a predominantly non-commercial accommodation type where hosts offer a “couch” to travelers through a hospitality network. Couchsurfing.com is considered as an icon of the sharing economy and more specifically of shareable tourism. This article provides a deeper understanding of couchsurfers’ motivations and shared values. Through an empirical qualitative study, we discuss the transformative power of Couchsurfing experiences, the underlying transformational processes, conditions, and socio-psychological and behavioral consequences. We also discuss the findings’ implications for society, businesses, and tourism in general.     

Entering the Minds of Serial Murderers: The Application of Forensic Leisure Science to Homicide Research

ABSTRACT

Years ago, a small handful of leisure scholars suggested that serial murder may be a form of leisure. However, to date this possibility remains virtually unexplored. This article draws from recent research to share reflections and rich, new insights on how leisure science may provide important contributions to serial homicide researchers and law enforcement personnel. At the same time, exploring such intersections offers leisure scholars new ways of understanding familiar concepts and theories. Possibilities for future research are discussed.     

Study on the Degree of Importance of Convention Service Factors

ABSTRACT

As customers come to understand that service is one of the most important industry products, identifying customer needs and providing what they want will be essential to a successful approach in service-related industries. In consideration of the increased importance of service in the convention industry, this article identifies convention service factors and provides statistical analysis based on data from the actual industry. The results of this research will enhance an understanding of the factors used by customers to evaluate the quality of convention service and help planners improve their performance in the planning of conventions.