Meeting Planners' Use of the Internet to Plan Group Meetings

Abstract

Despite the fact that hospitality web sites are proliferating and opportunities to complete sales transactions via the Internet increase daily, no research exists on meeting planners' use of the Internet to plan group meetings. Guided by Hoffman and Novak's (1994) Model of Planned Behavior this study focused on determining what variables are related to a meeting planners' intent to use and current use of the Internet to plan group meetings. Three hundred sixty-two planners of the Chicago Chapter of Meeting Professionals International were surveyed via a faxed instrument. Planners' attitudes, beliefs about norms, and perceived behavioral control were found to be significantly related to their usage of the Internet. Additionally, results confirmed that meeting planners view the Internet as having positive qualities and benefits in planning group meetings and that it is a cost effective planning tool.     

Students’ perceptions of the educational usage of a Facebook group

ABSTRACT

The arrival of digital native students and the omnipresence of Internet access and mobile devices have motivated professors to reflect on their teaching practices. The educational usage of Facebook includes communication, collaboration, and sharing. Different research designs and the lack of baseline data made it difficult to compare research findings and conclude students’ perceptions of the educational usage of a Facebook group. The findings from this research showed even more positive attitudes towards the educational usage of a Facebook group after the experience. Specifically, positive significant differences were found in “improves communication between teacher and students”, “provides rich multimedia resources and media support to improve the educational experience”; and a negative significant change in “encourages the creation of academic groups (communities) of people with the same interest and needs”.     

Information Search Behavior and Tourist Characteristics

SUMMARY

The Internet as a new form of media is impacting tourist information provision and acquisition. A better understanding of the use of the Internet and other information sources by tourists will benefit the marketing efforts of destination organizations. Based on a general consumer behavior theory by Berkman and Gilson (1986), this study examined the relationships between tourists' use of the Internet vs. other information sources and their characteristics. It was found that demographic characteristics of gender and household income and situational factors of trip purpose and travel party type were significantly related to tourists' choices of information sources; and such behavior was associated with their trip outcomes of accommodation types and expenditure. The study's implications were discussed in the context of destination marketing.     

Classifying technological innovation attributes for hotels: an application of the Kano model

ABSTRACT

Technological facilities and services have become attractive features in hotel selection. However, limited research has been conducted on how technological innovation attributes are perceived by hotel tourists. This paper aims to highlight and categorize the technological innovation attributes of hotels based on the Kano model. Empirical testing shows four technological innovation factors: Internet and app usage, smartphone usage as a room key and for payment, E-housekeeping, and the use of electronic self-service systems. Findings provide practical implications for hotel operators planning to introduce technologies into their hotels.     

The Relationships of Meeting Planners' Profiles with Usage and Attitudes Toward the Use of Technology

Abstract

This study had four objectives: to obtain a personal and professional profile of meeting planners and their computer/Internet usage; to determine meeting planners' attitudes toward computer/Internet technologies; to analyze the relationships of meeting planner personal and professional profiles and the computer/Internet usage on attitudes toward computer/Internet technologies; and to determine if there was a relationship between professional certifications and meeting planners' attitudes. A mailed survey was sent to a sample of members of Meeting Professionals International (MPI) and 616 completed questionnaires were received. In the data analysis, the independent variables were divided into the three sets of profiles: socio-demographic, professional, and computer/Internet usage. It was found that meeting planners in the U.S. are mostly young (30 to 44 years old) females in corporate planning who earn between $45,000 and $49,999. They have been working in their positions from 3 to 5 years, plan more than 20 meetings in a year and dedicate 90 to 119 minutes a day to e-mail correspondence. The results revealed that meeting planners are not comfortable with scheduling virtual meetings, even though they are young and were born within the computer age. Although technology is a vital part of their daily lives, this study has found that meeting planners have considerable room to improve their technological knowledge.     

Trade Show Managers

Abstract

Trade show management is a multi-faceted field, requiring a breadth of skills on the part of those engaged in the craft. Whether they go by the title of Show Manager, Director of Marketing, Vice President of Meetings/Conventions, or Director of Meetings/Conventions, these professionals work with exhibitors, attendees, and service providers to produce their events. The managers of the 200 largest shows in the United States were surveyed regarding their attitudes toward and usage of technology in their jobs. Results indicate that they rely on the Internet to conduct business and will likely increase their usage of this business tool.     

Selling Tourism on the Internet: Analysis of the Balance of Power Between Seller and Consumer During Information Exchange and Negotiation

Abstract

Business on the Internet is experiencing rapid development. Numerous companies in the tourism industry are setting up sites on the “World Wide Web” in order to create virtual shopping, to promote their product lines and to offer a service or to make direct sales. However, the exploitation of this new communication medium works regardless of the consequences of such an evolution on consumer behavior, in particular during the phase of commercial research and negotiation. This article is an analysis of the balance of power between seller and consumer within the framework of Computer-Mediated Communication. The result of this commercial research will make it possible to assess the different degrees of influence on retailers that are competing within the framework of network communication. Recommendations regarding the development of direct sales on the Web will be made.     

Investigating Rate Integrity in Convention Cities

Abstract

Yield Management (YM) is the utilization of tactics to align a consumer product within the market for profit maximization. By evaluating how rates are quoted to consumers, the effectiveness of YM tactics can be delineated. This study compared central reservation (CR) telephone and Internet room rates by city. The CR centers for full-service hotels in 19 different cities were contacted by telephone to request a room. The CR rates were compared to rates obtained from the hotels' Internet sites. The data analysis found significant differences in reservation rates by city and by size of the lodging property. Hoteliers can use the information to evaluate the effectiveness of their YM systems.     

Internet Diffusion of an E-Complaint

SUMMARY

“Yours Is A Very Bad Hotel,” a customer complaint in the form of a PowerPoint presentation, earned a degree of notoriety when it spread worldwide via the Internet even though it was not intended for public distribution. While none were solicited, its authors received over 4,000 e-mail responses to their e-complaint. This paper presents a content analysis of 1,000 of those responses. The results of the content analysis yielded interesting patterns of diffusion that have implications for hospitality practitioners and academics. The findings include geographic diffusion within and outside the U.S. as well as diffusion through professional groups and organizations over time. Patterns with respect to gender, employment sector, affective response, intention to communicate with other individuals and groups, and intentions for further usage of the complaints are also presented. Comparisons to theories of diffusion of innovations were also undertaken.     

The Identification and Implementation of Key Competitive Factors for Tourism Based Firms

ABSTRACT

The main aim of this conceptual paper is to propose means of extending current theoretical approaches to understanding the traveller destination decision process. In order to achieve this, a means of better identifying and implementing strategies within the service system, by utilising a strategic management approach, is proposed. In addition, a number of researchers have argued that service leaders successfully introduce products and services to the market far in advance of customer expectations. It is argued in this paper that such products and services are delivered by innovative organisations, able to assess that the benefits of such innovations will outweigh the costs. The firm attempts to tap “latent” demands that have yet to be fully articulated by the consumer through established expenditure patterns. By tapping into such demands within the consumer psyche, service firms are able to “delight” customers with their creativity and innovation. It is concluded that such a service component has become an integral source for sustainable competitive advantage within a business and strategic planning framework.     

Tourism Education and the Internet

Abstract

Using the Internet in the teaching and learning environment assists tourism students in achieving two criteria increasingly being expected by employers. These are an understanding of the applications of the Internet to the industry, and a set of operational Internet skills.

In this paper the benefits and challenges of integrating the Internet into the teaching and learning environment are discussed. In addition, the results of a small-scale survey of tourism academics are reported.     

Modelling E-Marketing Strategies: Internet Presence and Exploitation of Greek Hotels

Abstract

Despite the wide use of the Internet in the tourism industry and the exponential growth of e-commerce, little is still known on how the new medium is transforming marketing practices and concepts. The purpose of this empirical study is to fill in this gap. Specifically, the study first analyses Internet's capabilities as well as the Virtual Marketspace and the marketing transformations that the Internet is creating. After reviewing models and strategies for Internet marketing, an e-marketing mix is proposed that exploits Internet capabilities. The latter is used in order to investigate and provide suggestions on the development of Internet strategies of hotels in Greece.     

Restaurant Management and Operations

Abstract

Virtual enterprise (VE) is an inter-disciplinary business simulation, where students use technology to trade products and services through a global e-commerce network of more than 3,000 firms. VE CAANESA International Restaurant utilizes the Internet as a major part of the daily enterprise operations. This inner city community of students worked in an on-campus office environment as managers of different departments, using a web-based instructional platform. The paper is an empirical study, demonstrating the course design, development and dissemination of information using regular classroom instruction in business and marketing techniques, as well as the Internet accessed instructional program. The course information could be accessed at any time day or night. The usage information is detailed within. The shift in the comfort level of the students in various skills was measured at the beginning and end of the semester when the students took a self-evaluative skills inventory assessment survey. The survey measured their competency; their ratings are included.     

Tradeshow Managers

ABSTRACT

Technology adoption in the tourism industry has been widely reported. Tradeshows, which play a vital part in the tourism economy, have not been investigated to the same extent. This study focuses on tradeshow managers' use of technology, particularly the Internet. Using Rogers' Innovation-Diffusion Theory model, the present research queried the managers of the Tradeshow 200 (the 200 largest tradeshows in the United States) to assess their feelings about technology innovations. Tradeshow managers were also asked about Time Poverty Issues as identified by Forsythe and Bailey. Technology usage has become infused into the jobs of show managers. At the same time, correlations between technology adoption and feelings of time poverty were discovered.     

Time,Price, and Advanced Booking of Hotel Rooms

ABSTRACT

The effectiveness of revenue management systems has diminished in recent years due to the systems' inability to address the increasing complication of online deal-seeking behavior. To restore their efficiency, one must first understand the changes in advanced-booking behavior and their implications. This study expands the consumer booking model by addressing the impact of time-before-the-date-of-stay and exploring the implication for the hotel's pricing/marketing strategies. The findings underscore the urgent need for empirical research on timing by showing that the predictions of the advanced-booking model, and consequently the effectiveness of RM systems, depend on the actual patterns over time.     

Web-Based Menu Design: A Conjoint Value Analysis

ABSTRACT

This study explores the primary factors associated with online restaurant menu design, including trust, familiarity and recognizable patterns, branding consistency, psychological triggers, and utility (or ease of use). In order to assess the causal link between online menu design and consumer behavior, conjoint value analysis was employed. Sample menus were modeled such that the attributes of the five factors represent the independent variables with the responses indicating consumers’ preferences serving as the dependent variable. The study’s findings suggest that trust is paramount, followed by familiarity and recognizable patterns. Surprisingly, our analysis indicates that utility was the least important factor.     

Seasonality in New Zealand Winery Visitation

Summary

Seasonality is a major issue in tourism management; however, the implications of seasonality for wine tourism have only received limited attention. Arguably, because of the interaction between seasonal patterns of consumer demand with the inherent seasonality of vineyard work and wine supply means that seasonality issues may be even more problematic for wine tourism than other forms of tourism. The article provides the results of a national study on wine tourism in New Zealand. The article highlights the seasonal nature of visitation and suggests a number of marketing strategies by which some of the effects of seasonality may be overcome in terms of both target markets and the improved management of human resources.     

The Impact of the Internet on Travel Agencies in Hong Kong

Abstract

In recent years, the travel and tourism industry has begun to develop Internet applications more extensively. Many travel service suppliers, such as hotels and airline companies, already use the Internet as a direct channel for customer reservations. The integration of the Internet into the travel and tourism industry, however, presents a challenge towards the traditional role of travel agencies. The purpose of this study is to find out what impact the Internet has on travel agencies in Hong Kong. Outcomes of this research indicate that travel agents generally have positive attitudes towards Internet applications, and the potential threat-disintermediation-has not yet affected the travel industry. Travel agents believe that they can take advantage of the Internet technology to provide value-added services for their customers. Outcomes of the present study also indicate that there are significant relationships between company size, age and some Internet attributes. Travel agencies should therefore pay more attention to these attributes when adopting Internet technology.     

Consumer Perceptions and Behavior

Abstract

The primary objective of this article is to highlight the importance of consumer perceptions in strategic airline alliance settings. Previous research on strategic alliances, both in the service and manufacturing sector, has mainly focused on issues relating to the organization. Consumer perceptions have generally been ignored-in view of the pivotal role of the consumer in service settings a surprising neglect. The paper focuses on the airline industry, an industry with a high service element, to illustrate how positive results eventuating for partners in a strategic alliance may cover slow shifts in consumer attitudes, and behavior. If not carefully monitored, these shifts may adversely affect performance measures of individual alliance partners in the long-term.     

Immersive narratives of ‘self-work’ in an experience society: understanding the cruise ship experience

ABSTRACT

Commentators have long argued that cruise ship tourism is a highly rationalised form of mass consumption, a ‘total institution’ in which consumption defines and controls the individual’s experience. Arguing that this represents a simplification, this article suggests that a closer analysis of cruise tourism tells us something profound about the nature of what it means to be a consumer in a de-territorialised age. Specifically, the article explores the suggestion that the cruise experience represents a mode of consumption in which the consumer effectively becomes the product. Through the deployment of an autoethnographic investigation of the cruising experience the paper seeks to shed light on the relationship between the tourist experience and notions of self, while making a case for a re-conceptualisation of consumption as self-work. In this light, the contention is made that the ideological power of consumption is intensified by tourism’s emphasis on the experience of the consumer as part of a broader process in which there has been a shift away from the specific consumption of products towards consumption as a temporal-partial process of self-endowment.