移动电子商务交易支付的信任评价方法

移动支付是指交易双方为了某种货物或者业务通过移动设备进行商业交易.移动支付系统主体包括客户、商家、银行、移动支付服务提供商、移动运营商以及仲裁机构等.移动支付系统的运行环境十分复杂,在成员构成及运营方式上存在着很大差异.在移动支付系统中,主体较多,而且各主体的目标不尽相同,可能存在利益冲突,因而不同主体之间可能是完全信任、半信任或者完全不信任的关系.移动运营商、商家和移动支付服务提供商是客户对移动支付信任评价的关键.移动终端用户个人因素包括个人信任倾向、认知程度,移动商务网商因素包括卖家可信度、产品和服务质量,移动商务媒介因素包括界面友好程度、操作便捷程度、交互性、移动终端的多样性,移动商务交易环境因素主要包括技术保证、身份识别方式、位置敏感度、第三方认证、政策法规等.     

基于电子商务平台网络团购模式研究

随着电子商务的迅猛发展,网络团购的出现,产生了一种新型电子商务模式“B2T”,FtpBusinesstoTeam。网络团购很清晰的商业模式很快得到商家和用户的认可。网络团购电子商务平台,是商家有效的营销平台,是用户买到物美价廉很最要的途径。组建网络团购门槛很低,国内团购呈现爆炸式的增长,有少数几家网络团购企业逐渐稳定成熟,但大部分网络团购面临着激烈＼残酷的竞争。有些企业缺乏市场调查和分析,比较盲目。本文对网络团购模式和市场运作进行了深入分析和研究。希望为一些网络团购企业有一定指导作用,对网络团购健康发展有所帮助。     

我国电子商务中手机支付的产业发展初探

电子商务自出现以来发展势头强劲,网络购物的用户不断增长。与此同时,电子支付工具也得到快速发展,在智能手机出现后,由于手机用户的广泛性,手机移动支付将成为未来发展的主流趋势,具有更广阔的市场。手机支付方便快捷,但是作为一种网络支付方式,却受制于通信网络、标准化和安全性等问题。手机支付产业的良性发展需要政府、金融机构、电信运营商与其它相关机构协作,建立移动支付产业链,为手机用户提供规范安全的支付环境。     

基于分布式密钥的移动支付安全卡

分析了移动支付中的安全问题，提出了一种基于分布式密钥的移动支付实施方案，给出了具体的设计方法，分析了其工作流程和关键技术。该方案实现了移动支付的高保密、低成本等优良性能，具有很好的实用价值和市场前景。     

Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention

With the rapid development of apparel mobile commerce in the United States, more companies view mobile commerce as a new source of competitive advantage. Despite the importance of apparel mobile website quality and its effect on consumer satisfaction and future purchase stimulus, extant research has paid little attention to these topics. This study proposes a website quality–consumer satisfaction–purchase intention research model based on the self-regulatory process theory. Six dimensions of apparel mobile website quality—website visual appeal, apparel visual appeal, brand trust, website information quality, website response time, and website security—were investigated. In all, 293 eligible responses were collected via an online survey. Multiple regression analysis was utilized to test the proposed relationships. Results reveal that website information quality, website visual appeal, apparel visual appeal, and website security positively affect consumer satisfaction toward apparel mobile commerce websites, while website response time and brand trust show insignificant impacts on consumer satisfaction. With higher satisfaction on an apparel mobile commerce website, consumers are more likely to purchase apparel through the website.     

基于消费者接受理论的移动商务成功因素研究

近几年来中外移动商务呈现快速发展势态,以手机为终端的无线接入用户迅猛增加。B2C移动商务的成功主要取决于消费者的接受和使用。为此,从消费者接受问题的相关理论出发,结合B2C移动商务的消费者接受模型,研究B2C移动商务的成功影响因素,并从操作层面上提出相关成功因素的具体内涵。     

Mobile Commerce Competitive Advantage: A Quantitative Study of Variables that Predict M-Commerce Purchase Intentions

Seeking to fill a gap in current research on the conditions that would facilitate user acceptance of m-commerce, the present study investigated m-commerce users’ perceptions of performance and effort expectancies, social influence, and facilitating conditions of m-commerce trust and perceived risk. We also analyzed how these aspects affect m-commerce purchase intentions. To this end, a total of 165 adult American users of m-commerce were surveyed and their perceptions of performance and effort expectancies, social influence, facilitating conditions of m commerce trust and perceived risk, as well as their m-commerce purchase intentions, were measured. Performance and effort expectancies, social influence, as well as the facilitating conditions of trust in the use of m-commerce, were found to significantly predict m-commerce purchase intentions. The findings also provided further clarification of the facilitating conditions of m-commerce purchases suggesting that implicit motivations and approach oriented goals might be significantly associated with m-commerce purchase intentions.     

我国电子商务环境下的网上支付方式研究

电子商务作为网络时代一种新的生产力,以其特有的优势,改变着传统商务活动的模式和格局,也深刻影响着人们的商务理念和生活方式。离开了网上支付的参与,电子商务就停留在网上信息搜索和协议草签的阶段,无法进入实质性的交易阶段,同样无法实现真正的电子商务。基于以上理解,文章通过对各种网上支付方式的具体分析对比,期望加深消费者对网上支付的认识,以更好地促进网上支付及我国电子商务的发展。     

New Technology Adoption,Business Strategy and Government Involvement: The Case of Mobile Commerce

SUMMARY

This research focuses on understanding how business organizations are likely to adopt mobile commerce (m-commerce) technology. Mobile commerce adoption represents a complex process that draws in variables external to the firm such as the environment in which the business operates and the government involvement, as well as variables internal to the company such as its business strategy and its organizational culture. A model is formulated and several research propositions are offered. They will help understand the mobile commerce applications adoption process. Implications of this model and further research avenues are discussed.     

浅析我国移动支付的常见模式

随着移动互联网的普及和移动电子商务的兴起,移动支付作为一种新兴支付手段发展迅速,得到了业界越来越多的重视.本文简要介绍了移动支付的常见模式,详细分析了我国移动运营商、银行业和第三方支付企业推出的移动支付解决方案及其业务流程.     

Hispanic-Americans,Mobile Advertising and Mobile Services

The literature on marketing to Hispanics and the use of mobile-based marketing methods continues to grow. However, to our knowledge, no research has been published on Hispanic use and acceptance of mobile marketing channels; this research addresses that gap. The study investigates various aspects of mobile channel services including advertising among Hispanic-Americans and non-Hispanic-Americans. The results indicate significant differences between Hispanic-Americans and others in the usage of mobile services, satisfaction with mobile services, and attitudes toward mobile advertising, as well as within Hispanic-Americans based on their strength of ethnic identification. The managerial and theoretical implications are discussed.     

C2C电子商务中信息不对称带给我们的启示

近几年我国网络购物的模式构成中C2C模式占到了网络购物规模的绝大部分,这种情况与美国等互联网发达国家相比,C2C与B2C所占份额差距非常大;本文指出这种差距的主要原因是由于信息不对称在网购中的存在.文章通过建立博弈模型,分析解决信息不对称方法,从理论与实际两方面对C2C与B2C两种模式进行了对比分析,得出了各自的优缺点,并指出B2C是以后网络购物的发展方向.     

基于信任的移动社交电子商务购买意愿影响因素

近年来,越来越多的个体、商家加入移动社交网络平台开展电子商务活动,对网络零售产生了重要影响。但由于缺乏监管和行业规范的引导,消费者感知风险存在,影响消费者交易行为,且理论研究较少,也不能为此类电子商务模式的发展提供理论指导。信任是电子商务活动的基础,信任对消费者购买意愿产生直接影响,平台可用性、消费者内在特征和行为以及商家会直接或间接影响非移动社交电子商务模式消费者的购买意愿。而在移动社交电子商务中,由于其模式的独特性,以往影响消费者信任的因素已难以有效反映移动社交电子商务消费者的购买意愿。此外,商家通过社群与若干消费者建立不同程度的连接,需要研究连接中强弱关系对消费者购买意愿的影响程度。因此,基于移动社交电子商务的特点假设影响消费者信任和购买意愿的因素,即除系统质量、信息质量、产品质量、服务质量四个影响非移动社交电子商务消费者信任的因素外,还包括社群关系和网购认知这两个影响移动社交电子商务消费者信任的新因素,接下来假设上述因素对消费者感知信任和感知风险两个中介变量存在影响,并进一步影响消费者购买意愿,继而再通过构建结构方程模型进行实证分析。实证结果显示,系统质量、信息质量、产品质量、服务质量均不同程度正向影响消费者感知信任,负向影响感知风险,而社群强弱关系对购买意愿的影响与弱关系理论结论相反,网购认知对增强消费者感知信任作用明显,消除消费者感知风险是增强消费者信任的重要途径。     

基于价值链的B2C2C电子商务模式探讨

本文就C2C模式发展中存在的一些不足着手,从价值链的角度出发,针对这些不足引出一种新的模式—B2C2C模式,并进一步阐述B2C2C的优势和所面临的问题。     

广西电子商务B2B市场要素分析

B2B电子商务是企业与企业(制造、流通和服务企业)之间,通过Internet或专用网方式进行的商务活动,具有使买卖双方信息交流方便快捷、降低交易成本、促进企业物流、缩短生产周期、扩大企业商机的优势。从参与电子商务交易的B2B、B2C、C2C分析,B2B模式代表着电子商务的未来。全球B2B电子商务发展趋势已经形成并得到迅速增长,我国B2B电子商务发展也在加速。在这一背景下,文章对广西电子商务B2B市场如何发展进行探讨。     

浅谈电子商务模式中的顾客关系管理

电子商务的发展给企业带来了巨大的商机和发展空间,给消费者提供了更多样的选择,本文从电子商务的B2C和C2C模式出发,针对电子商务模式中顾客关系管理的多个方面进行了分析,提出了沟通是电子商务模式中顾客关系管理的重要内容。     

移动商务 速度决定成败

移动商务的出现,将弥补以往电子商务中的不足,突破时间和空间的限制,重塑企业的运营模式,帮助企业将其与市场的距离缩小到无缝之间     

An empirical analysis of online shopping adoption in Beijing,China

The Internet is a global communication medium that is increasingly being used worldwide as an innovative tool for marketing goods and services. At the end of 2010, Internet users in China reached 420 million. However, online shopping in China is not widely practiced and organisations investing in B2C online shopping need to understand the factors that affect Chinese consumers′ online buying behaviour. This research develops a theoretical research model as a framework to identify the key decision factors influencing Chinese consumers′ to shop, or not to shop online. A self-administered questionnaire was used to gather information from 435 respondents in Beijing, China. The empirical analysis identifies and ranks seven important decision factors: perceived risk, consumer resources, service quality, subjective norms, product variety, convenience, and website factors. All of these decision factors impact on Chinese consumers′ adoption of online shopping. Moreover, managerial implications and recommendations are also presented.     

电子支付技术在电子商务中的运用与研究

影响我国现代电子商务发展瓶颈问题是网上购物的结算,结合现今国际电子商务行为的方式方法,如何利用相关电子支付技术,实现网上购物与实时支付等问题,是实现网上购物与实时支付的关键所在。     

基于电子商务环境下物流配送模式的研究

随着电子商务发展的日新月异,物流配送在该环境下的地位变得越来越重要,基于电子商务环境下物流配送的研究成果也越来越多.